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TeamSupport Messaging & Live Chat Logo

Engage in impactful conversations

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Table of Contents

TeamSupport Messaging & Live Chat - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

TeamSupport Messaging & Live Chat overview

What is TeamSupport Messaging & Live Chat?

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.

Key benefits of using TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat

Starting price

29per user /
per month
view pricing plans

Alternatives

TeamSupport Messaging & Live Chat pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(38)
5(76)

What do users say about TeamSupport Messaging & Live Chat?

Users say TeamSupport Messaging & Live Chat helps them engage customers efficiently, personalize interactions, and improve support response times. They find features like proactive chat, document sharing, and real-time messaging valuable for boosting customer satisfaction and capturing leads. Some report that the platform is easy to implement and integrates well with other tools, such as Zendesk and Salesforce. 

Reviewers indicate that customization options for proactive chat and routing could be more flexible, and some experience issues with chat notifications and interface intuitiveness. They mention occasional glitches and wish for better transcript management and more advanced chatbot capabilities.

Select to learn more


Who uses TeamSupport Messaging & Live Chat?

Based on 114 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software
Financial Services
Information Technology and Services
Hospitality
Others

Use cases

Live Chat
Contact Center
Customer Engagement
Chatbot
Customer Support

TeamSupport Messaging & Live Chat's key features

Most critical features, based on insights from TeamSupport Messaging & Live Chat users:

Multi-Channel communication
Transcripts/Chat history
Proactive chat
Customizable branding
Live chat
Real-time consumer-facing chat

All TeamSupport Messaging & Live Chat features

Features rating:

AI/Machine learning
Automated responses
Chatbot
Customer experience management
Customer engagement
Customer support
Dashboard
Lead capture
Pre-Configured bot
Widgets

TeamSupport Messaging & Live Chat alternatives

TeamSupport Messaging & Live Chat logo
visit website

Starting from

29

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

55

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Pipedrive logo
visit website

Starting from

19

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Social Intents logo
visit website

Starting from

49

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

TeamSupport Messaging & Live Chat pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Chat Support

29

/user

Per month

Features included:

  • Omni-Channel Conversation Management
  • Advanced Routing
  • Custom Branded Experiences
  • Conversation Collaboration

Essential Support

35

/user

Per month

Features included:

  • Ticketing System
  • Omnichannel
  • AI-powered Chatbots
  • Customer Hub and self-service Portal
  • Knowledge Base
  • Prebuilt Analytics Dashboards
  • Core Integrations
  • Workflow Management and Ticket Automation
  • Customer Satisfaction (CSAT) Surveys
  • Proprietary Customer Distress Index (CDI) Scoring
  • Custom Service Level Agreements (SLAs)
  • 24-hour Customer Support

Professional Support

49

/user

Per month

Features included:

  • Fully Customizable Visitor and Agent Experience
  • Messaging Supervisor
  • Messaging Audit Logs
  • Messaging Auto-translate

Enterprise Support

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Support for Multiple Brands/Product Lines
  • Advanced Reporting and Customizable Dashboards
  • Sandbox
  • Asset and Inventory Management

User opinions about TeamSupport Messaging & Live Chat price and value

Value for money rating:

To see what individual users think of TeamSupport Messaging & Live Chat's price and value, check out the review snippets below.

“Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.”
CT

Christine T.

Marketing Director

“We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.”
kd

kaylee d.

National Sales Manager

TeamSupport Messaging & Live Chat integrations (8)

Integrations rated by users

We looked at 114 user reviews to identify which products are mentioned as TeamSupport Messaging & Live Chat integrations and how users feel about them.

HubSpot CRM logo
HubSpot CRM

Integration rating: 4.0 (1)

When lagging takes place in this application; HubSpot seems to always come through.

Verified reviewer profile picture

Anonymous R.

Video Content Creator

ServiceNow logo
ServiceNow

Integration rating: 3.0 (1)

TeamSupport Messaging & Live Chat customer support

What do users say about TeamSupport Messaging & Live Chat customer support?

Customer support rating:

We analyzed 28 verified user reviews to identify positive and negative aspects of TeamSupport Messaging & Live Chat customer support.

A significant portion of users highlight the support team's quick response times and helpfulness in resolving issues.

Widespread user sentiment praises the friendliness and professionalism of customer service, especially via chat and phone.

Support options

Chat
Email/help desk
Knowledge base
Phone support

To see what individual users say about TeamSupport Messaging & Live Chat's customer support, check out the review snippets below.

“It enables our customer to contact our support team anytime they visit the website wherein any customer query are answered and addressed.”

Verified reviewer profile picture

Ramil T.

Technical Support

“Being a chat service, they also have amazing customer service available via chat that has been a life saver to answering some questions and keeping our service as attentive as we would like it. ”

BC

Benjamin C.

Director of Social Events

“The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus.”

PM

Peter M.

Marketing Director

TeamSupport Messaging & Live Chat FAQs

Q. What type of pricing plans does TeamSupport Messaging & Live Chat offer?

TeamSupport Messaging & Live Chat has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription


Q. Who are the typical users of TeamSupport Messaging & Live Chat?

TeamSupport Messaging & Live Chat has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does TeamSupport Messaging & Live Chat support?

TeamSupport Messaging & Live Chat supports the following languages:
English


Q. Does TeamSupport Messaging & Live Chat offer an API?

No, TeamSupport Messaging & Live Chat does not have an API available.


Q. What other apps does TeamSupport Messaging & Live Chat integrate with?

TeamSupport Messaging & Live Chat integrates with the following applications:
Salesforce Starter, Jira, Microsoft Teams, Slack, Azure DevOps Server, ServiceNow, Mailchimp, HubSpot CRM


Q. What level of support does TeamSupport Messaging & Live Chat offer?

TeamSupport Messaging & Live Chat offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support

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