getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Conversational AI Platform Software with AI Copilot (2026)

Last updated: April 2026

Conversational AI Platform Software Key Features

    Based on 574 user opinions, we identified 6 features that are important for any product in Conversational AI Platform Software

  • Chatbot

    AI-based platform which conducts a conversation via auditory or textual methods

    Average user rating

    4.7

  • Chat/Messaging

    Communicate using direct chat or messages within the system

    Average user rating

    4.7

  • Lead Capture

    Automatically identify and save contact information of potential customers

    Average user rating

    4.9

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    4.6

  • Activity Dashboard

    Dashboard to view the status of ongoing processes, identify current incidents and track past activities

    Average user rating

    4.6

  • Real-Time Analytics

    Analyze and gain insights into data in real-time

    Average user rating

    4.9
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

130 software options

Pipedrive logo

Cloud-based CRM solution for salespeople

learn more
Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

learn more
LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

learn more
Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

learn more
Tidio's conversational AI agent for customer service, Lyro, is capable of resolving up to 64% of all incoming issues. Your customers will get truthful, grounded answers in natural, human language without needing to talk to a human operator.

Read more about Tidio

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

learn more
Delivering the power of automated live chat communication as well as chatbot AI order status checks, Smartsupp is an intuitive Conversational AI platform built for businesses of all sizes. Your agents can focus on growing sales, improving conversion rates, and delivering outstanding customer care.

Read more about Smartsupp

Users also considered
Wati logo

Conversational AI Platform

learn more
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Read more about Wati

Users also considered
Gladly logo

Cloud-based customer service platform

learn more
Gladly is a CX platform with built-in AI that powers seamless, personalized conversations across all messaging and voice channels.

Read more about Gladly

Users also considered
Drift logo
Category Leaders

Live chat & in-app messaging for sales & marketing

learn more
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Read more about Drift

Users also considered
Genesys Cloud CX logo
Category Leaders

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Sobot logo
Category Leaders

All-in-One Contact Center Solution

learn more
Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API.

Read more about Sobot

Users also considered
Tiledesk logo
Category Leaders

Build AI Agents with drag-and-drop. No code required.

learn more
Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

Read more about Tiledesk

Users also considered
Comm100 logo

People-First, AI Powered Omnichannel Customer Service

learn more
Comm100 AI Agent is an agentic support solution that handles up to 80% of customer inquiries quickly, accurately, and at scale, with human escalation when needed.

Read more about Comm100

Users also considered
SmatBot logo

Chatbot Building Platform

learn more
An omnichannel platform that can be used to build conversations with your customers for the purposes of Lead Generation, Customer Support, Surveys, Enquiries, Appointments, Feedback, Suggestions and more.

Read more about SmatBot

Users also considered
ChatBot logo

Easy to use chatbot platform for business

learn more
ChatBot uses AI to help you better support, engage, and sell across channels. Build AI chatbots without coding.

Read more about ChatBot

Users also considered
Kenyt AI Agents logo
Category Leaders

AI assistants for marketing, sales, and support

learn more
Kenyt is an AI-enabled platform designed to help businesses improve customer engagement using chatbots. It allows organizations to build, deploy and manage intelligent chatbots. It enables enterprises to automate repetitive tasks, reduce error rates and provide an improved user experience.

Read more about Kenyt AI Agents

Users also considered
Landbot logo

Build AI Agents that convert. No engineering needed.

learn more
Landbot is a no-code AI Agent builder that lets revenue teams build AI-enhanced, multi-channel lead and customer support workflows without engineering.

Read more about Landbot

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Freshchat logo

Live Chat software for modern messaging

learn more
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

Read more about Freshchat

Users also considered
Acobot logo

Self-learning conversational AI for lead nurture on websites

learn more
With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.

Read more about Acobot

Users also considered
Kommunicate logo

Customer support automation tool for enterprises

learn more
Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-powered chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

Read more about Kommunicate

Users also considered
INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

learn more
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

Read more about INSIDE

Users also considered
Mava logo
Category Leaders

Cloud-based conversational AI & customer service platform

learn more
Mava is an AI-first customer support software for managing a critical community spread across multiple channels.

Read more about Mava

Users also considered
Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

learn more
AI Receptionist and North America-based human receptionists respond 24/7 to inquiries. We capture & convert leads, and assist clients. We offer the superior experience of an in-house receptionist, backed by powerful AI to achieve accuracy and efficiency without losing the human touch.

Read more about Smith.ai

Users also considered
Quiq logo

Business messaging solution - SMS, FB Messenger, Kik, & Chat

learn more
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Read more about Quiq

Users also considered