Chrome River EXPENSE Reviews

I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you.

It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again.

The ability to build rules around compliance and polices is top notch.

The reporting (Analytics) isn’t as easy to navigate as it should be.

Yes, Product is much helpfull in terms of interface with ERP and few of the reporting tools from where we can extract data easily.

I see allocation of expense report or Assign the expense reports and tracking of the same is something missing. Especially on SLA matrix.

The OCR capability is fantastic...expenses can be captured from anywhere using any device and interpreted as accurately (in many case more so) than our users! Really saves time and enforces compliance.

We really don't have anything not to like...it just works!

The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data.

Some customization are a bit challenging at times.

This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.

N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.

The flexibility of mobile use and user interface

The limitation of customization of Mexico VAT

Once the compliance and rules are set-up behind the scenes for this system is it really a more efficient and easy tool to use. It helped streamline the reconciliation process for our P-Card and Travel Card programs. Users really appreciate that all the accounting information needed to process payment for expenses out of departmental budgets is readily accessible

the reporting tool is not easy to use. We would really like to see more adhoc reports provided to higher eds and other companies that utilize this system.

What I like most about the software is that we have the ability to customize to meet our companies needs, while also being able to take out a large part of manual tasked by having reports routed automatically within the platform to lessen some of the administrative burdens.

What I would say is least liked about the product is that there are some functions that would be beneficial but are not yet envisioned, but with the ability to provide enhancement requests I am very positive that if it is possible that Chrome River will eventually have whatever it is added to the platform.

Very easy to use, has a lot of report functionality and can add notes and attachments super easily as needed.

Limited on approval routing, but not so much that it has been difficult to adjust to.

CR Expense makes expense reports incredibly easy, both from the submission to the approval. The newer apps also alleviate the need to collect a folder of receipts that you have to later attach to paper and scan in manually, as with the app you can sign in on your phone or tablet and take a picture of the receipt right there. For other things, like receipts you receive via email, it was just as easy to sign into the site and upload a PDF copy of the email. Or if you still want to do everything at once, you can upload all your receipt images and attach them to individual items that way as well. With the available options and easy use there is no reason for people to be missing images or late on submission

The only down side/complaint I have is the "old" version (pre-mercury) still requires flashplayer. And I don't believe the admin tool has been migrated to mercury either so you still need to go into the old site to manage anything manually or investigate problems

The ease of use for the claimant, being able to create the expense tiles to suit our business needs. It was easy to implement and train end users. I can make changes and updates easily on my own or utilize support from the help desk.

The reporting can be a bit of a challenge to understand and set up.

It is the best tool for expense submission and management as it as so many features such as ease of submission of expense reports, uploading of receipts is just a click away it helps in auditing the expense reports on easy basis. You can prepare lot of reports with the help of tool such as spend management reports, not submitted reports, reports pending with manager for approval and so on details. Overall it is a great tool.

No i i not fin any issue. Basically i had few issue with the tool before, but it has been rectified.

customizable for my business rules

we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes.

- Very intuitive, tile-based with the picuture driven for easy identification. - Centralized configurations - Better tracking mechanism - Better workflow management - Violation tracker

Customer Service is good but I see room for development in handling the cases faster after assignment.

The ease of use for end users, allows our end users to submit expenses on a digital platform form the pen and paper that were used prior to our change.

At this time I do not have anything that I dislike about this product.

As an administrative assistant, my favorite function of Chrome River is that the information for all the dozens of people I support is located in one place. This function has made my work much simpler and easier than it was when we had to authorize and reimburse travel by hard copy.

It would be nice if Chrome River had a function where I could duplicate pre-approval reports or expense reports from one user to another. Frequently, our staff travels in groups and have identical expense reports for their reimbursements (e.g. meal per diems) and I frequently end up submitting the same expense report for several employees.

The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

Chrome River provides wide variety of feature which make the day to day lie easier. We have done lots of automation after moving to Chrome River platform and it saves time for users, approves and auditors. It has also brought controls within the process.

I like all the features it has and definitely there is scope of new features.

It drives policy compliance with reminders, warnings, and hard-stop violations. Plus, no more paper!!

The credit card reconciliation has been difficult for us, however, a big part of that could be related to our stringent state requirements.

Great integration with our ERP system (PeopleSoft). Nice features like Snapp App, Uber integration. Really easy workflow process. Nice, user friendly design

I don;t see any disadvantages so far. App is stable, in case of any issue we have the service desk for the support we need

The configurability of the UI, the compliance warnings, the routing rules, and the approval flows is hard to beat.

The system seems like it can be slow at some times, but it is very difficult to identify the source.

The flexibility and ease of use

Original version is a little slow, especially when loading

No pros were added to this review

No cons were added to this review

While our campus will go live within the next 2 1/2 months, our end users are excited about discontinuing a manual system and have been sold on CR Snap. The end users appreciate the ability to track their reports allowing them to identify who has yet to approve their report. We are hopeful the entire campus will be as enthusiastic as our testers are. The travel audit staff enjoys having Chrome River configured with university travel policies which assists the end users with proper reporting. Chrome River imports from the ERP system allow the display of check information and payment break down for easy reference while reviewing submitted reports.

The travel audit staff in accounting is accustomed to correcting account codes during the final audit process before the payment is made in the ERP system. Items will now have to be returned to the traveler for correction then back to the travel audit staff for review again before payment is processed in the ERP system.