Chrome River EXPENSE Reviews

Chrome River EXPENSE

Let Business Flow

4.42/5 (121 reviews)

Pros
  • Further, our AP team and others have gained greater efficiencies by being able to collect this information in real-time and process it faster.Verified ReviewerRead the full review
  • Chrome River is a great user friendly tool to upload receipts for all my VPs in an easy and fast manner.Danielle A.Read the full review
  • Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents.Melissa K.Read the full review
Cons
  • The errors that get thrown when a business condition is not met sometimes seem a little unpolished. For example, if it warns you to include a note, and you include a note, the warning doesn't go away.Rob G.Read the full review
  • It is quite complex process - I've seen similar approaches in other systems, which turns out to be to difficult for users to handle and therefore are usually abandoned.Olga P.Read the full review
  • As a user, it is a bit difficult to make changes to an expense item as you are required to drill into the item and change the item type, and any related information.Randi P.Read the full review
96%
recommended this to a friend or a colleague
Craig Neukirch

Chrome River Expense - Expense reports made easy

Used daily for 2+ years
Reviewed 2019-03-21
Review Source: Capterra

Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible. We have since started using their Invoice capture service to help automate AP even more and the results have been fantastic.

Pros
This software lets our users attach receipts hands free by either emailing receipts or using the Chrome River SNAP app. This allows delegates to go in and create expense reports for our users who would rather have their assistant perform this practice. The software is also usable on any computer, smart phone or tablet allowing users to work from anywhere they have an internet connection. Chrome River is also integrated with our Corporate credit card (US Bank) so transactions come through showing our users exactly which items need to be submitted. The product also integrates with Uber, Lyft, and Spot Hero so those receipts are automatically sent to Chrome River.

Cons
We have not had any major issues with the software. The OCR function for reading receipts does not always work as well as you would like but this only makes users select a different expense type than is suggested.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathaniel White

Chrome River - Easy Expenses!

Used daily for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

We went from an in-house excel based expense report to CR so it was amazing to go from a spreadsheet to a real expense submission site. The improvements that came with the app and how easy it is to do expense reports now make the old way seem like a nightmare

Pros
CR Expense makes expense reports incredibly easy, both from the submission to the approval. The newer apps also alleviate the need to collect a folder of receipts that you have to later attach to paper and scan in manually, as with the app you can sign in on your phone or tablet and take a picture of the receipt right there. For other things, like receipts you receive via email, it was just as easy to sign into the site and upload a PDF copy of the email. Or if you still want to do everything at once, you can upload all your receipt images and attach them to individual items that way as well. With the available options and easy use there is no reason for people to be missing images or late on submission

Cons
The only down side/complaint I have is the "old" version (pre-mercury) still requires flashplayer. And I don't believe the admin tool has been migrated to mercury either so you still need to go into the old site to manage anything manually or investigate problems

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jill Scollon

Expense System on the Go

Used daily for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

The system has streamlines our expense process allowing us to eliminate paper reports and move the whole company to a single expense system

Pros
The flexibility of mobile use and user interface

Cons
The limitation of customization of Mexico VAT

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michael Hill

Chrome River Expense - Easy to Use

Used daily for 2+ years
Reviewed 2020-02-25
Review Source: Capterra

Monthly expense reimbursement and categorization used to be an extremely time consuming task. With CR Expense, it is now very efficient and streamlined. Our overall monthly close process has been sped up by at least 15%, simply because of CR Expense.

Pros
It is extremely easy to use. Our entire organization now uses it on a daily basis. It has completely streamlined our expense processes.

Cons
Implementation took a while, but we did eventually get it customized perfectly for our organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great way to bring our University into the 21st century and strive for paperless expense management.

Used daily for 1-2 years
Reviewed 2018-05-10
Review Source: Capterra

Auotmation

Pros
The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

Cons
The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Cameron Cook

Chrome River Rocks Your Socks

Used daily for less than 6 months
Reviewed 2020-03-16
Review Source: Capterra

Pros
This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.

Cons
N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah Penn

Chrome River Expense Reporting

Used weekly for less than 6 months
Reviewed 2020-03-16
Review Source: Capterra

Pros
This software is very intuitive for the front-end user while handling all of the needs of the back-end user with all of the options of customization to fit the product to the company's needs like a glove. Before we selected this product, we had a list of everything we wanted and then went to market. Every single product we demoed was lacking many items on our list. Right when we were about to give up, we demoed Chrome River and felt very confident with selecting this product. The 1-2-3-Go Implementation was one of the best and quickest implementations I have ever been through. Communication and understanding as well as the technological knowledge was spot on. Three months later things are still running super smooth, and customer service is great. Couldn't be more happy!

Cons
Honestly, at this point there is not anything that we have encounter that there has not been a resolution to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good tool for automating Travel expense and claims, makes easy to manage employee claims

Used weekly for 6-12 months
Reviewed 2020-02-07
Review Source: Capterra

We have automated our Travel/tour reimbursement process with Chrome River. The system does save us a lot of processing and getting the bills on time. The option for itemizing the bills is also great for dividing expenses into different heads!

Pros
The ability to submit bills directly by scanning and uploading is a very good feature. Definitely saves time and resources - sending bills by courier or mail. The automation in travel/tour claims and reimbursements is a must have feature and Chromeriver is good at it. Works well with our travel portal and Hotel Vendors. The rules and flexibility offered is great for controls and monitoring spends.

Cons
The interface looks clunky and not that intuitive. The workflow also is not that straight forward, with different steps required sometime unnecessarily. Its response time sometimes becomes too slow. We had 2-3 maintenance shutdowns and it was not acceptable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Davette Case

Easy Expenses

Used weekly for 2+ years
Reviewed 2020-03-03
Review Source: Capterra

I really love this system and it has streamlined our invoicing and expensing.

Pros
I appreciate how easy it is to submit expenses for reimbursement and invoices for payment. I especially like the feature that allows you to scan your invoice directly to Chrome River which saves time having to upload it.

Cons
I wish I could edit invoices after they've been submitted.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Pleasing to look at but not functional

Used monthly for 6-12 months
Reviewed 2019-12-18
Review Source: Capterra

Pros
It looks nice and has a catchy sounding name.

Cons
The user experience is not good with this application and not super intuitive. My experience with it yesterday is that it insisted on paying me directly, instead of the corporate card, for a hotel expense. I tried over 50 times to itemize it in such a way that it would pay the card and eventually submitted the expense report and accepted that it would send me the payment directly. So, now I'll have to go pay my own corporate credit card bill. Obviously not the most efficient process.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

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Anonymous

I have worked with Chrome River four years and lead the upgrade from the Platinum to Mercury.

Used daily for 2+ years
Reviewed 2018-01-11
Review Source: Capterra

Pros
The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation. We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm.

Cons
As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Todd Tedrow

Chrome River Expense Review

Used weekly for 2+ years
Reviewed 2020-04-06
Review Source: Capterra

Overall experience has been very positive as all employees are now using it and we are saving time and money. We can rely on the system to help us with the process and the automation helps us manage the process.

Pros
The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system.

Cons
The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amber Moyes

Mercury is wonderful!

Used daily for 2+ years
Reviewed 2019-08-22
Review Source: Capterra

Pros
The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume.

Cons
Help Desk Turn Around time could be better.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Melissa Klar

Customizable User Friendly Expense Platform

Used daily for 2+ years
Reviewed 2019-08-23
Review Source: Capterra

Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents.

Pros
The ability to build rules around compliance and polices is top notch.

Cons
The reporting (Analytics) isn’t as easy to navigate as it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karen Keegan

Paperless efficiency!

Used daily for 2+ years
Reviewed 2017-01-13
Review Source: Capterra

Chrome River Expense helped my organization (an international law firm) go from paper expense report approvals to a sleek, custom-designed automated (and paperless!) system. Automated approval routing has eliminated the need for sending paper expense reports from one person to the next for approvals. It also ensures that each approval is obtained before payment is made. It has saved our firm time, money, and headaches! The Chrome River team is very attentive and helps with setting up the routing rules that work in the background all along the way. Once the system is up and running, their support team does a tremendous job in making modifications for us as well. The company is always looking for ways to improve their products, which we also appreciate.

Pros
Has cut down on paper floating around the firm. All approvals are obtained electronically. Approvers simply select a green "Accept" button in an e-mail if they approve, or can send back by selecting the red "Return" button. It's very user-friendly!

Cons
Reporting functionality is not the best

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melody Ragan

Business expense reimbursement software

Used daily for 2+ years
Reviewed 2017-01-24
Review Source: Capterra

my firm has been using Chrome River since 2011 for expense reimbursement processing. Implementation was quick. They have kept up with changing client needs and technology by constantly updating the software and offering new options. End users are happy because they have easy options such as connecting receipts directly from Uber, and can get downloaded transactions daily. Submitting expenses are icon based and are tailored to exactly your specs. Back office is happy because duplicates can be immediately identified and importing into GL packages is almost seamless once set up. Take a look. Chrome River is growing fast because they do it right and to your specifications.

Pros
customizable for my business rules

Cons
we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karen Keegan

Electronic approvals and efficiency - love it!

Used daily for 2+ years
Reviewed 2019-08-27
Review Source: Capterra

Pros
I love that our expense reports have automated routing rules built in the background, customized for our business needs. Chrome River "gets it" - they understand that business all have different approval rules and are able to set them up in the background. Users submit their expense reports and they automatically route to each approver. This makes the users very happy as the reports get approved quickly and they are reimbursed quickly. There is no more need to staple receipts onto an excel spreadsheet and pass them from one person to the next. Chrome River handles all of that electronically!

Cons
I would like more ability to customize the routing rules on my own, without having to submit a support ticket. I believe this is something that Chrome River is working towards.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Todd Dinchak

Customizable Expense Reporting Made Easy

Used weekly for 2+ years
Reviewed 2019-06-10
Review Source: Capterra

Huge benefit from the perspective of check printing and reconciling, less time for Accounts Payable to work through and sort paperwork and being able to use the A/P staff in other, more productive way was critical. When we lost a staff member we decided not to replace them because of the efficiency Chrome River gave us. We likely have the capacity to downsize another FTE but we will wait for either a retirement or someone to leave on their own.

Pros
Investing time on the front end of this product is well worth the results in the end and the overall buy-in of fellow employees. Keeping the initial screen simple is the key to employee adoption rates being higher than normal. Designating an implementation person or two (cross-training is key) is all that is needed. Do not rely on the partner from Chrome River to tell you what you need. They will interview you and guide you but the important thing to remember is that this will be your software to operate once it is ready to be deployed.

Cons
Not much honestly. When I implemented it there wasn't much OCR technology built in but that was something that was being developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jesse Rudolph

Robust Expense and Invoice Management

Used daily for 2+ years
Reviewed 2017-02-22
Review Source: Capterra

Chrome River offers a slick modern user interface with a robust rules engine that can allow from simple to very intricate and complicated routing and approvals. The application is constantly being updated and they take customer feedback as part of building out the applications roadmap. The integration with other systems is pretty seamless as well being able to connect to your accounting system through a series of feeds (which you can automate) and they even have the ability to connect to credit cards for pulling in expenses directly. The application comes with a ton of useful standard reporting options but they do have room for improvement with their ad hoc reporting platform.

Pros
Integration with accounting systems, audit trail tracking, snap and send receipts for expenses.

Cons
Ad hoc reporting is in need of some improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great base product with fantastic add-ons on the horizon

Used daily for 1-2 years
Reviewed 2019-08-22
Review Source: Capterra

Fantastic customer service with a quality product that allows a lot of flexibility regarding expense reporting.

Pros
Able to customize all aspects of the expense reporting, and easy to use functionality in every way.

Cons
Difficult to utilize 3rd party connectors for systems such as FinancialForce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Ferrandino

Awesome

Used daily for 6-12 months
Reviewed 2019-03-20
Review Source: Capterra

We are very happy with this software as we knew their were some deficiencies and this software has made it easier to identify it and to eliminate it moving forward.

Pros
The software is easy to use. It enables expense owners the ability to submit their expense reports quicker and on time. Using the snap app makes it more quicker to submit receipt directly to your receipt library. The OCR capabilities to recognize receipts and auto populating the information reduces staff time . The mileage expense reports are amazing. Chromeriver uses Google Maps to calculate the travel trips. Employees just need to enter the destination points and the calculations are done for them. Setting up the routing for expense reporting is simple and the HelpDesk support from Chromeriver is quick to respond and tailor things to your needs.

Cons
I have no issues at this time with the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter Smith

Chrome River has made my work much easier!

Used daily for 1-2 years
Reviewed 2018-06-04
Review Source: Capterra

Pros
As an administrative assistant, my favorite function of Chrome River is that the information for all the dozens of people I support is located in one place. This function has made my work much simpler and easier than it was when we had to authorize and reimburse travel by hard copy.

Cons
It would be nice if Chrome River had a function where I could duplicate pre-approval reports or expense reports from one user to another. Frequently, our staff travels in groups and have identical expense reports for their reimbursements (e.g. meal per diems) and I frequently end up submitting the same expense report for several employees.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anita Hall

Our university is in the process of training everyone who travels.

Used daily for 1-2 years
Reviewed 2018-06-20
Review Source: Capterra

Replaces manual process of paper travel forms.

Pros
No more paper forms, eventually once campus gets trained! No more worrying who has the paper form on their desk to sign or wondering who it goes to. Chrome River is easy to use and much faster than our current paper form, and less room for errors or duplicate payments.

Cons
Not being able to allow the person who is assigned as a delegate and created the Pre-Approval to make changes if Traveler returns to them. This is only because it stays on the Traveler's dashboard but the person who keyed in the report doesn't have access to make changes once returned is selected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maurita Ellis

Chrome River Expense system

Used daily for 1-2 years
Reviewed 2017-02-17
Review Source: Capterra

Chrome River is light years ahead of the previous system we used. It is user friendly for the most part. It has reduced the work load in our Accounts Payable Department tremendously. Chrome River is much easier for navigate and to use to assist our staff in researching problems with their reports. There are a few things I don't care for, such as how you enter account allocations and how the system allows staff to enter an account allocation wrong by giving it an alias and then telling them the account is wrong when they try to submit the report. It should just tell them it is wrong in the beginning to avoid all the corrections they need to make later. Otherwise, it is great and the service is great also!

Pros
Ease of use

Cons
How you enter account allocations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lorrie Black

Best Travel & Expense Module that I have ever used.

Used daily for 1-2 years
Reviewed 2018-10-05
Review Source: Capterra

I have a good relationship with everyone I work with at Chrome River. They are all friendly and knowledgeable. I work with several individuals who know our business processes well and help me make good decisions when it comes to enhancements and edits to our rules and routings.

Pros
Electronic Routings - We used to be buried in paper, losing documents in inter-office mail, shuffling paper from office to office. Chrome River's electronic routings has helps us save with printing and the need for employees to handle the paper. A cost and time savings for us.

Cons
Analytics, the reporting feature could use a face lift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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