FreeAgent Pricing

It's a Scottish company, albeit taken over by an anti-Scottish UK bank. Customer services are relatively quick to respond but don't often understand or resolve your issue. They do send you a Monday motivator which is useful. It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.

It is very clunky and awkward to use. It is very expensive for what it is and definitely not even worth using for free. Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all. Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more...

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Hi there, We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @support@freeagent.com. Warm regards, The FreeAgent Team

It's very user-friendly, especially for non-accounting oriented people. It makes things simpler. Small businesses that do not have a dedicated bookkeeper or accountant will likely get the most value out if this software.

It would be useful to add customised line items. It's not completely necessary bu would be useful.

FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too. It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered. I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works.

I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great.

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue.

As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in...

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Cheap depending on your business needs or the size of the business. Famous for its incredible invoice templates Shows your real-time profit position and it automatically updates your accounts. Cloud-based, so there is no software to download or install The interface is very friendly and lovely.

Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude Tends to receive bugs or glitches that often take time to repair, if fixable at all Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking Not very quick with software updates (some have been waiting years for new and desired features)

Automated invoicing and accounts overview that highlight things before they become an issue. Fantastic UK based support team.

A little more expensive than some of the competitors.

FreeAgents offers a lot of features for a very low price and the customer service is good also. I have used them for 3 years and there are other programs that may be a little better, but they are also a lot more expensive.

I wish that recurring billing was a little easier and the number of integrations is good, but it does not integrate with one of my core programs which is a bummer.

FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions. As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software.

I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price).

Super responsive customer support Most day to day business transactions covered well Generally clean design

The expense handling suite is quite poor (both mobile and web) e.g. Does not have the following - Sortable columns in the expense listing table (e.g. list by highest value descending, or name) - Ability to filter by type or project - Drag and drop receipts into web interface (you have to upload through file navigation) - Quick take photo for expense button (mobile) - Ability to email expense emails or pics of receipts to an inbox Timesheet feature set also rather basic

I've been using FreeAgent for approximately 5 years, I think, and I would be lost without it. The app is really user-friendly, and I love how easy it is to submit my accounts to HMRC at the end of the year. On the few occasions that I've needed assistance, I've had an almost immediate response with helpful information. Highly recommended.

It felt a little expensive at first as a solo trader, but I think it proved its worth in ease of use so quickly this isn't really a con. Plus they have a great affiliate scheme so you can bring the overall cost down by recommending others.

Simple, lightweight and just does exactly what you require from a accounting tool. Interface is easy to navigate and there is a very low learning curve. I would recommend this tool to small businesses / freelancers.

Doesn't integrate with newer online style bank accounts for automated feeds at all. (e.g. transfer wise bank accounts) . Sometimes doesn't recognise recurring bank transactions meaning it takes longer to explain

It looks like it has a lot of features but it doesn't work in a logical way. The tech support used to be available almost 24/7 but the quality and availability have shrunk down significantly.

This is the most frustrating of all of the accounting software that we reviewed. Everything (even mistakes) gets locked in and can't be edited or amended. There are so many basic functions that just don't work and all customer services do is give you complicated workarounds, most of which don't actually achieve the required outcome. The bank feeds often don't work and you have to log in daily to manually update them. The price is way to high and not good value. The software is not easy to use and what used to be great customer service is now a waste of your time and call tariff. To add insult to injury, they have just been bought over by a bank that has a terrible reputation for so many reasons and will tarnish the reputation of FreeAgent. I'd steer well clear of this software.

It's an incredibly easy to use all-in-one accounting solution that's built for freelancers, all the way up to large businesses. Creating and managing invoices is very easy and you can even sync it up to your bank account. Whilst many of the more advanced accounting features go unused by myself I can clearly see the value in them for others.

It's not the cheapest solution if you're just creating a few invoices each month but for any typical independent professional it's a great solution. I can't think of any real cons to this product.

I love free agent. It makes invoicing, book keeping and automating reminders very easy. It's also very easy to modify your invoice designs. Customer support has always been good on the few occasions I've needed them.

I'd like to be able to do reports on a monthly basis rather than the preset options. Little bit more expensive than it's rivals.

Functional and a UI really nice design. Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career

some times it's difficult to go into some tools. you cant import all the info you want to into this app. No have a computer app, you must have to go into the navigator or your cell phone

You can effectively manage and keep a track of your invoices, expenses and calculate your profits in one place. For each account, there are no such limits on the number of users allowed to access an account. Round the clock customer service and support system are provided. The application is integrated with payroll functionalities. You can contact their accounting experts if you encounter any issues. You can check out the thirty-day trial version, then move on to the paid version, they don’t charge any setup fee.

It is difficult to export information (if you need it in the CSV format). Expensive when compared to other accounting solutions.

I've worked with accounting software before so it didn't need much time to set up. I also like how everything is linked – contacts to invoices to banking feed... lots of the features are automised so you don't have to do everything twice and the system learns and adapts to your set up, e.g. it starts guessing the categories for expenses and other items in your banking feed.

It doesn't come cheap which for a freelancer is perhaps the biggest hurdle. But it is good value for money.

Well designed and appealing UI Clear presentation of salient data Good, clear financial reports - P&L, Balance Sheet, various ledgers The tax return function looks well designed but I have not had the need to use it yet. Intuitive to use, with good tutorials Good online help and FAQ/KB section Good quality and fast customer support

For the smaller business who fancies something a bit more than the basic Quickbooks, it is a little pricey and I don't use the payroll/time tracking and projects features or have multiple users which would better justify the higher price. The account linking is poor to middling for credit cards with manual imports and some data manipulation required. Even when I log in to Lloyds and get my bank accounts I can't see my Lloyds credit cards, although this may well be a limitation on the Bank side.

- Clean and easy to use interface - Easy and professional invoicing with email templates and automatic reminders - Integration with Google Apps (single sign on - universal navigation) and Capsule CRM - VAT calculations with easy linking to HMRC

None so far. It would be great if we could have an even deeper integration with Capsule and perhaps other CRM's as well?

Easy to setup and use - the mobile app is pretty good making it easy to add expenses. Bank feed is handy. I use the API to import expenses.

Expensive compared to competitors like Xero, bank feed is slow. Perhaps you can add integrations for credit cards too to automatically pull in expenses.

It's amazing accounting software and it's cheap as well. It does all for you, you don't have to have some great knowledge for it to use. I love it.

I don't have anything negative to say about it.

Hi Stanisa, Thank you for being a FreeAgent user and for taking the time to share your review of FreeAgent, we really appreciate the kind words! The FreeAgent Team

Easy to use. Multiple payment options Paypal, Stipe etc.,) integration possible. Multicurrency invoicing option is good. Email Invoicing and time tracking is good.

No major cons are seen in this software. Little expensive compared with similar applications. But it is worth paying.

The software is access able over the internet, the front end looks OK and the and set up is fairly quick.

When i was in dispute with my accountant after they missed my annual return date I decided to change accountants. The accountants were able to cut off my access until I had paid their bill, including the cost of my annual return and pay roll which they didn't even perform. Needing access I had to pay rather than wait the two week period as stipulated by FreeAgent. I have since changed to a software where I am in control of access to my accounts.. All the customer service team could do was argue with me...