Invoice2go Features

This app was fantastic for time tracking and well priced when I first started using it about 2 years ago

2 factor authentication, introduced around Oct 2020 is TERRIBLE Price increase makes the app very expensive now. I will not renew once my yearly subscription has expired. The 2FA is USELESS. So annoyed and disappointed. I can no longer log in efficiently to an app that I have paid good money for. Especially with the price hike, you would think the company would invest in some quality 2FA (google authenticator, sms code) rather than some cheap useless verification email that takes AGES to arrival and always goes to junk (even if you create rules ect, still goes to junk) then when the email finally comes through, you verify yourself (if it hasn't already expired) and then you still CAN'T GET INTO THE APP!!

Hello Elizabeth. Thank you for expressing your concerns with 2FA. While we have launched updates since this review and are consistently working on expanding and improving our 2FA feature, we allow users to turn 2FA off. For detailed instructions on disabling 2FA, please check out our article on our help center, https://support.2go.com/hc/en-us/articles/360049057751-Email-Two-Factor-Authentication/. We would love to hear from you to further understand your concerns. Please email us at support@invoice2go.com. Thank you again!

I like the way it helps me track my income and expence’s. I like that it helps me invoice my customers. It makes me look very professional. Customizable invoice layout is pretty easy.

The price is steep. I think Intuit’s similar product is $300. Some times when I convert an estimate to invoice it brings up another invoice. The sales tax has to be added each time even though I have saved items I repeatedly enter.

Thank you, Herman! Customizable and professional-looking invoices are a huge part of what we do, so we are glad you find our features intuitive to use. We offer a variety of plans starting at 5.99 per month. Please check them out on our website. Thanks again for leaving us this review!

The software is customizable so you don't see it's coming from an app. It raises your professional aesthetic and saves an incredible amount of time. I can be out and about as a photographer, get an inquiry, make an estimate within a few months and send it to a client from my phone. The client can approve the quotation, it moves to an invoice, and the whole process is amazing. The customer service has also been great anytime I've had a small issue.

I do wish there were easier options to use multiple currencies, but it's not impossible. Unfortunately the easy payment methods are not applicable in Oman where we usually operate from, but if Paypal gets approved someday for Omani currency this won't be an issue. I also wish it was a little more affordable, or there were benefits for being a longer-term customer.

After you've taken the time to enter products/prices/tax rates and client databases almost everything from that point forward is just a menu selection. Calculation is done for you! Reports are done for you. You have an overview of sales by client, date range, past-due invoices and due dates. You also have year-to-date totals and variable time ranges of your choosing to help get a better feel for the direction sales are going and a comparison of past years! It also gives a easy picture of which clients are past due and by how long so action can be taken sooner rather than later! And it allows easy preparation for tax time!

There are many layouts available based on your business needs and many customization options, however I think that the graphics and 'feel' of the invoices could use some improvement! The functionality, which is the most important however, is great!

Nice templates, relatively pain-free invoice creation and submission, decent reports that help my accountant file my taxes.

It does not take rates out to 3 decimal places. Mileage rates are always out to 3 decimal places. Therefore, every invoice I submit is incorrect and payments are impossible to reconcile. I used to be able to enter mileage rates to 3 decimal places but with recent updates that option is no longer available. I've begged them to change this but so far they have not. Their responses list all the wonderful features of their app, which is not responsive. Also, there are occasional sync issues so invoices created on one device do not show on another. This causes endless wasted hours recreating invoices. The desktop app is unreliable. I'm a long-time user but I'm now searching for a better invoicing program.

I loved the simplicity of preparing Invoices and Estimates. I had trouble growing my business because the platform seemed starter service rather than management capable. There is plenty plenty room for growth.

I hated the Payment platform used which is Stripe. Funds takes a minimum of 4 days to hit account. This was discussed on several occasions and they assured it took between 24-48 hours after deduction from client's banking platform. That was not so. I tracked the process several times and the least it has ever taken is three days. It made Cash Flow impossible resulting in insufficient funds bank charges. There are platforms paying in 24 hours maximum and instantly without a fee.

The style and layout of the whole system is extremely nice. It converts from mobile app to desktop. It allows real time updates of the data. Also restricting users access.

The cost of this software and the poor communication of the staff. We are really busy as everyone and when the software renewed it had jumped in price. It is a nice software. But they are reaching too far in price. So I did not renew. And they locked all past data no access unless you renew. That's fine I keep copies. But leaves a bad taste for this company. Now using a free app which works for everything we need with out own custom db. But for others there are more reasonable companies that does not homd your data hostage.

Plenty of quick and effective support for any issues I have had recently

Not enough client numbers for invoices on basic program

Hey Glyn! Thank you so much for the continued support over the past 2 years. We appreciate you for sharing your experience and are so glad that our software can save you some time in your workflow. Your feedback regarding the client list for some of our plans has been relayed to our product team. We love hearing from our customers, so if you have any further feedback, don't hesitate to reach out to support@invoice2go.com. Thanks again!

Felt it was easy to use, and easy to teach others to enter clients an make an invoice

$&more

Multiple reasons- Online, Phone App, accounting, recurring invoices, reporting, customization in designing, reminders, estimates

Every thing works perfect for my business except these two issues: 1. Sender email ID "MUST" be of the company not invoice2go, it confuses the client and give a negative impact on branding 2. Also under recurring invoices there should be yearly recurring of invoices as well

This is not the first time they have dropped the ball I'm six days in the new problem & waiting for them to tell me I'm so sorry but you win need to reinter the Imfo that you don't have Lol

No support In the past you could call with a problem Now you can chat with no results for a week

VERY user friendly for people who are not tech-savvy. Offers a lot of different features like customizing invoicing, estimates, appointment tracking, mile tracking, purchase orders, etc.

Every product/service description is automatically saved. Would like to enter products and services separately only to then add to each estimate and invoice.

I needed an easy to use invoicing software for my startup. After looking at several options (and even trying a couple of others-briefly) I found and started using Invoice2go. I like the simplicity, the ability to customize and their customer service is very responsive.

I haven’t had any issues. My bookkeeper has been wanting to integrate to Quickbooks and I just saw that feature has been added…so no complaints

I like how easy it was to use very user friendly

The fact that I could only do invoicing and process payments but i could not use it to pay contractors or vendors or to even do payroll

The ability to generate and send invoice over text, or email . The new project folder is also very helpful in keeping various invoices from the same project in one place.

Accepting Apple Pay online and via text would be exceptional.

quick invoicing

loses invoices, cannot make progress bills off a single invoice, such as draws on a project.

It was easy to navigate and use. I loved the templates. .It was reliable and I was able to create many subfolders for one year.

Since going onto internet and icloud and getting away from the computer desktop, it has become a nightmare. I lose invoices and have to recreate them which takes a lot of extra time!!!!

It is easy to set up and use. The ability to use it on web, phone or tablet makes it a winner. So I can quote, invoice anywhere anytime. Invoice 2 go integrates with Xero which is very helpful for accounting.

The product is not very customizable. It would be great to have "fit to page" functions when doing a estimate or invoice etc.

everything did not need a degree to use the features

There is nothing I did not like about this software

Nothing more than other program . Less application than the others.

Noting new, i chat with you gys a couple of time i suggeste a lot of add they can do and in 4 years notting add. I regrate to go with invoice 2 go. If i have a chance to restart i will never go with them.

Hi Cedric. We are sorry to hear your concerns with the feedback you have provided to our team. We did want to let you know that we highly value our customer's feedback. Every time you reach out and provide your thoughts on our product or suggestions for new features, the feedback gets fed directly to our product team and the product managers. Over the past few months, we have made quite a few improvements...

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Ease of use for reports in daily, monthly, quarterly, annually. Works across all my electronics

Missing subscription receipts for auto-renewel. Some accounting reports not registering the discounts.

Hey Elaine! We are thrilled our reporting features help you and your business for the past 10 years. Thank you very much for your support. We want to learn more about the discount reporting issues you mentioned. Please let our support team know how we can help at support@invoice2go.com. Thank you, and we hope to hear from you soon, Elaine!

Easy access anywhere, any time, on any devices. Very simple to make your own template for your company. Offers different methods of payment aside from the classic credit card trio such as Paypal and Apple Pay. Easy to create customer and item database

Entering a new item is simple but it can also be a curse. When you create a PO or an Invoice you will enter your item you have already saved in Invoices 2 Go database. However if you do a typo and confirm to add to invoice, that erroneously type item will be part of your item database. This can create confusion as to which item to select if this occurs. Suggested to the team that they add a confirmation window if an item is entered but not found in the database. This have yet been implemented.

Simple enough to use until we learned that we couldn't grow our business passed $50K per month without the company holding our funds without a method to receive the payments.

After several years using I2G for billing and collecting payments, the company has held a portion of our payments for the past 2 months because we reached an arbitrary limit for transferring money to our bank. After requesting an increase, we were declined an increase and told that we could have our money next month.