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ShipMonk
5
91
4
13
3
9
2
4
1
22
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Stress less and grow more with ShipMonk 3PL solutions.
Table of Contents
ShipMonk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ShipMonk overview
Based on 139 verified user reviews
What is ShipMonk?
By industry, ShipMonk reviewers are most commonly professionals in retail (18%). The most frequent use case for ShipMonk cited by reviewers is order fulfillment (70% of reviewers).
What do users say about ShipMonk pricing?
Reviewers indicate ShipMonk’s initial pricing seems reasonable, and some users say they value paying only for what they use. However, reviewers report hidden fees, unclear billing, and confusing fee structures that make the service more expensive than expected.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Shipping
Integrations
Pricing
Inventory Management
Tracking and Reporting
ShipMonk’s user interface
ShipMonk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about ShipMonk?
By industry, ShipMonk reviewers are most commonly professionals in retail (18%). The most frequent use case for ShipMonk cited by reviewers is order fulfillment (70% of reviewers).
Select to learn more
Who uses ShipMonk?
Based on 139 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ShipMonk's key features
Most critical features, based on insights from ShipMonk users:
All ShipMonk features
Features rating:
ShipMonk alternatives
ShipMonk
Starting from
No pricing info
Fishbowl
Starting from
No pricing info
Easyship
Starting from
No pricing info
ShipStation
Starting from
14.99
Per month
ShipMonk integrations (16)
Integrations rated by users
We looked at 139 user reviews to identify which products are mentioned as ShipMonk integrations and how users feel about them.
Integration rating: 5.0 (7)
“This is what we use for our front end”
Alex W.
Founder
Integration rating: 5.0 (1)
ShipMonk customer support
What do users say about ShipMonk customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ShipMonk customer support.
Widespread user sentiment highlights ShipMonk's responsive, attentive, and knowledgeable customer support team.
A number of users value the personalized attention, proactive problem-solving, and willingness to handle special requests.
Multiple users appreciate the availability of support via phone and email, with fast response times and thorough communication.
A minority of users report inconsistent support quality, slow or unhelpful responses, and difficulty reaching the right team members.
Support options
Training options
To see what individual users say about ShipMonk's customer support, check out the review snippets below.
“The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression.”
Ana C.
Customer Service
“The customer service team is responsive, results driven, and willing to work with us on special requests/projects as they come up.”
Adrian R.
Supply Chain & Logistics Manager
“For three weeks we kept being told the "offboarding team" would contact us, but nobody did.”
Amitavo G.
Owner
“Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees.”
Andre V.
Head of Design and Operations
ShipMonk FAQs
Q. What is ShipMonk used for?
At ShipMonk, our mission is clear: empower ecommerce brands to achieve exponential growth by leveraging innovative fulfillment solutions driven by cutting-edge technology. With a vast network of 12 advanced facilities located in the US, Canada, Mexico, and Europe, our team of over 2,000 dedicated members is committed to helping entrepreneurs minimize stress less and grow more. Recognized as the leading third-party logistics provider (3PL) in America, we excel in delivering comprehensive fulfillment services for DTC, B2B, and retail operations, catering to ecommerce brands of diverse sizes and industries to ensure sustained success.
Q. What level of support does ShipMonk offer?
ShipMonk offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
