SutiExpense Reviews

SutiExpense

AI-powered expense reporting software to auto detect fraud

4.46/5 (160 reviews)

Pros
  • The technical support for SutiExpense is excellent. I definitely recommend SutiExpense to anyone searching for an expense reporting application backed by excellent service.Mike K.Read the full review
  • Overall Suti has been great to work with. We look forward to getting more comfortable with the software and would recommend the software to other companies.Ashlan C.Read the full review
  • I really like that it is very user friendly and has a very small learning curve. I was not given the best training on putting in expense reports so I had to teach myself.Verified ReviewerRead the full review
Cons
  • The only problem I have run into was when I needed to take a pic of a receipt on SutiExpense App from my Android device and I was unable to do it.John B.Read the full review
  • Its inability to recognize time limits set up for flights.Verified ReviewerRead the full review
  • I can't say I have any complaints about the software at this time.Denise G.Read the full review
95%
recommended this to a friend or a colleague
Rob Carter

Easy and Functional

Used daily for 1-2 years
Reviewed 2018-08-06
Review Source: Capterra

We were looking for a custom solution and Suti was able to meet that need. They were quick to respond and seem to always have a solution.

Pros
Ease of use. Suti was great to work with to meet our needs. Our end users love the multiple ways of getting receipts into the system.

Cons
I don't really have Cons, but if I had to come up with something it would be that the ADMIN section can be a little confusing. Could use more pop ups to explain what some of the settings actually control.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

peter VALTERS

Brought our Expense Process into the 21st century

Used daily for 6-12 months
Reviewed 2019-10-04
Review Source: Software Advice

Extremely positive. We went from a paper based form to fully electronic in a very short period of time. The change management aspect was easy compared to other changes we have implemented. Strong support from the vendor, a dedicated support person who understood our business. This has lead to us processing expense payments in a quicker and more accurate manner.

Pros
The ease of Implementation both from a user perspective and also the technical integration into Great Plains. Working with SutiExpense, we were able to get the product up and running in no time. They were able to implement the various tax processing we needed for Canada which other providers could not do or could not do easily. Pricing model was flexible and worked well for us enabling us to keep costs down.

Cons
We may still be in the honeymoon process but to date we have not found any real cons. We had some minor hiccups with the implementation but support from the vendor was very good and helped us work through the issues. Some issues with the approval process but most of these were due to staff not be fully trained.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Rob Clapper

Better than spreadsheets

Used weekly for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

Overall good, but there are several inconsistencies within the logic of the program.

Pros
It allows you to send receipts right to a holding place for consolidating later.

Cons
Sometimes a challenge to see or find receipts from tiny postage stamp size pictures.

Response from SutiSoft


Hi Rob,

Thank you for your feedback! We understand it could be a bit difficult to see receipts only from a thumbnail image, which is why we offer a few different options to expand the view of the receipt.

One option is to click on the receipt thumbnail image itself which will provide a pop-up with the full view of the receipt.

Additionally, if you click on the edit icon in the My Receipts screen, a pop-up will appear with options to zoom in or open the full size of the receipt into a new browser tab for review.

Throughout the environment, we provide the option to view the complete receipt, simply by clicking on the 'View Complete Receipt' button above the receipt image.

With that being said, we are always open to new suggestions. Please feel free to reach out to us with any further feedback!

Thank you,
SutiSoft Customer Success Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

Anonymous

Great way to track expenses!

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

It has save time for all of our employees to track their expenses.

Pros
SutiExpense is a great tool to track your expenses. The fact that you can do it on the computer or through the app it helps a lot. Sometimes is hard to keep all receipts save until you get home to get your expense report done, but using the app helps a lot because you can upload right away using your mobile.

Cons
As an administrator I wish the app could read the information on the receipts to help the users to avoid entering/typing the information as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Greg Wolfe

Life just keeps getting easier

Used daily for 2+ years
Reviewed 2019-09-20
Review Source: Capterra

This makes my life so much easier. Personally, I keep all of my receipts in my wallet and at the end of the night or week I enter them into my computer, then open the report on my phone and take pictures of them. This allows my guests to leave the restaurants quicker. Everything else is emailed to me like plane tickets, hotel receipts, UBER or Lyft, hotels and rental cars and I can just attach when entering (pdf is best). This is the quickest way for me and I don't forget anything.

Pros
I can add to my expenses on the fly. I can save the receipt as a pdf and just attach it. Easy to go back and add or fix. I can attach multiple documents on one expense entry Very easy to identify the stage the expense is in as far as submitted and paid. The best part is I can do all of this from my smart phone. The new software is very impressive and easier to navigate. The new dashboard gives me everything, even what type of purchases I'm making (Amazing)!

Cons
Early on the entry would freeze (fixed now). The older software was not as easy to navigate, the upgrade is perfect. I wish I could just enter a dollar amount of a receipt somewhere and it would bring up other transactions that match that expenditure to identify if I am duplicating an earlier entry. It would be easier than the process it goes through verifying the expenses.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Mike Koosman

SutiExpense Review

Used weekly for 1-2 years
Reviewed 2019-09-26
Review Source: Capterra

We are using SUTI for check requests and it is mostly working well and appreciated.

Pros
Suti- is a nice tool and I think it has some greater potential.

Cons
I wish it had the capability to copy previous Suti Requests to then edit and submit. For example: our organization submits monthly check requests so most of the information is the same, but unless I am not aware of a way to copy/edit previous submissions (which is highly possible) we have to start from scratch each time and that does take more time etc. Again, unless I don't know how to do this properly (which, again, is entirely possible), Suti doesn't seem to automatically populate or produce a pop-up with common and repeated data that is entered. For example: When typing in an address, it doesn't populate previously used addresses automatically, so we have to re-enter the same info. each month. Also, if you enter info. in the Address dialog box at the bottom of one of the screens, then save the Suti Request and exit, come back into it - a lot of times that address is either deleted or at least not complete.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

Minimize review

Robert Rogers

My Opinion

Used daily for 2+ years
Reviewed 2019-09-19
Review Source: Capterra

Pros
The ease of the system, moving tab to tab. Wish I had this years ago..

Cons
Sometimes put incorrect dollar amounts from receipt

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Carlos Rodriguez

Simplistic Expense Reporting

Used weekly for 2+ years
Reviewed 2019-09-21
Review Source: Capterra

I have now been using SutiExpense for 4 years I use it almost daily works great for me.

Pros
The simplicity and user friendly software makes for reduction in hours that it used to take to complete expense reports I simply take pictures complete expense details and send to my receipts account. Nice Icons for each expense type makes for easier tracking .

Cons
I really did not find any negatives this product was an upgrade very user friendly and practical for us.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Adrian Templeton

Simple to Use

Used daily for 1-2 years
Reviewed 2019-09-19
Review Source: Capterra

Overall experience has been good. It makes keeping track on my expenses easy.

Pros
This app is convenient and simple to use

Cons
The OCR doesn't really work well. It proceeds as if it is pulling info but it pulls nothing. Not sure why.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Chae Bybee

SutiExpense Review

Used daily for 1-2 years
Reviewed 2019-09-19
Review Source: Capterra

Pros
It is easy to use and it provides all the information I need to have to submit a check.

Cons
I can't store documents I use for each client to reuse on a later date. I have to resubmit the documents a again.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Betsy Pearson

SutiExpense Review

Used daily for 1-2 years
Reviewed 2019-02-18
Review Source: Capterra

We wanted SutiExpense to treat the expense report submissions as a vendor transaction instead of an employee transaction. Approximately 800 volunteers were already in our financial software as vendors and they were submitting paper expense reports. SutiExpense support worked to make this happen, migrating the transactions from SutiExpense to the vendor database in our financial software. While this took several months to complete, we feel it was worth the extra time.

Pros
Very user friendly. We rolled the software out to approximately 850 volunteers and staff. Overall we have received very positive feedback on how easy it is to use and the quick turn around time to receive reimbursement. Prior to SutiExpense volunteers and staff submitted paper expense reports with receipts attached. Also, SutiExpense's willingness to work with us on the changes we requested.

Cons
That we couldn't default the GL coding based on the purpose of the expense report. We put this in a recent SutiExpense survey and we've received notification that they are working to make this happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Wendi Leach

so easy to use-makes expense reports quick & easy

Used daily for 2+ years
Reviewed 2018-09-06
Review Source: Capterra

we now have a one-stop shop for our employees. they can submit their Pcard transactions AND their cash expense reports in this one program. We have gotten some great feed back from the employees as well on how easy it is to use.

Pros
as a user, this software is so simple to use and intuitive. As a program administrator and the one that trains the new employees, it makes life so easy. New employees seem to grasp this very easily. and we find that employees that find the software easy to use, will actually turn in the expense reports timely!!

Cons
our company's coding is a bit "intense" and therefore we do not encourage our employees to attempt to code via the phone app to avoid making mistakes. We do love the app for other features (especially the receipt capturing)

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Dennis Ascencio

Westrn Regional Sales Manager

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

This requires minimal time, I use to use excel SutiExpense is a time saver and allows me to do sales and not accounting. I have been using for two years and I can't recall any issues that were costly.

Pros
Mobile, Ease of Reporting and Ease of reviewing past reports & receipts.

Cons
When corporate adds new monthly mileage costing, I have to delete and reload the App for the new rates to be available.

Response from SutiSoft


Hi Dennis,

Thank you for your feedback!

We are happy to hear that SutiExpense is saving you time!

To help you save more time in regards to updates, instead of having to delete and re-install the SutiExpense mobile app, next time you can save some steps by simply navigating to Settings > Sync within the mobile app.

This will automatically sync your mobile app with the updates that your corporate administrator has made.

Thank you,
SutiSoft Customer Success Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Aaron Baugh

Use of Suti

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

Great option for easy expense managment

Pros
Easy to Use software. Like to use it on my phone

Cons
I don't like when I take a picture of a receipt on my phone that it stores these to my phone I have to go in and delete all of my receipts taking up space. Need to have an option that asked you if you want to save the receipts. Again, the point of having Suti is that you capture the phone and the receipts are saved on suti. I don't need them on my phone too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

William Stothers

Very pleased user!

Used daily for 6-12 months
Reviewed 2018-08-24
Review Source: Capterra

Very, very please with the easy way to use this software. Makes reporting so much faster.

Pros
This has been such a great time saver for me because of not having to fill out paper forms, scanning them and then sending vouchers via email. I can do all my reporting over my phone and submit them as well.

Cons
I can't seem to find in the software settings on my phone to select one country where I live instead of having to select it every time I record an expense for my report. It is always returns to the US.

Response from SutiSoft


Thanks for your valuable feedback. The selection of country preference will be added to the mobile solution in a future release. We do have this feature in the desktop solution. Once you add the country under preferences on the desktop, it will automatically sync with your mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Stephanie Al-Zubaidy

Overall very good experience

Used daily for 2+ years
Reviewed 2017-05-05
Review Source: Capterra

Pros
The phone app is great. I like the ability to email receipts. Once everything is in place, it is very easy to upload into QuickBooks.

Cons
Credit cards are a bit of a challenge, particularly for transactions paid for in advance. Additionally, there are some challenges trying to change expense categories. Often transactions must be deleted and then re-entered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Ashlan Cate

SutiExpense review

Used daily for less than 6 months
Reviewed 2019-05-17
Review Source: Capterra

Overall Suti has been great to work with. We look forward to getting more comfortable with the software and would recommend the software to other companies. Your support team is great!

Pros
Our company really likes the real time of the mobile app and how user friendly it is.

Cons
When you select a date range to import transactions it wont pull your entire statement if the transaction or posting date is different. Wish you guys had on site training or are able to log in and screen share to make sure we are using the full functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Anthea Strezze

Streamlines expense reporting & approval, especially submitting receipts!

Used occasionally for 2+ years
Reviewed 2017-07-18
Review Source: Capterra

Very convenient for submitting expense reports, and I get an email for each submission & approval that lets me know where it is in the workflow. Even with the flaws, I'm very happy with it!

Pros
I love the way I can use the mobile app to build my whole report, snapping photos of the receipts with my phone as I enter each one. MUCH quicker than our old process, which involved tape and a photocopier...

Cons
The mobile app, at least on Android, currently has a glitch where it crashes if I try to backdate an expense. They're working on it, but it's a little irritating to need to log on to the desktop app to fix the dates, rather than just submitting from my phone. I've never gotten the hang of emailing receipts in to attach because the mobile app is so much easier!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Eugene Lamana

Expense Report Review

Used weekly for 2+ years
Reviewed 2018-09-07
Review Source: Capterra

Good performance rarely have software issues and downtime with app

Pros
Simplicity of use of the app is welcome..

Cons
ICONS-- Would like to be able to move them around on bar.. Several fo them are not used by me routinely.. I would like to move the ones that I have in the order that I would like.

Response from SutiSoft


Hi Eugene,

Thank you for your suggestion! Good idea about being able to change the order of the icons to your preference.

We currently have this option available at the Admin level where the Administrator can set the order of the icons for all users, but we like the idea of being able to change the order to the employee's preference.

We have submitted your idea to our Product Management team for review. Keep an eye out!

Thank you,
SutiSoft Customer Success Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Ryan Grosse

SUTI Is THE Answer to Expense Reporting and AP Management

Used daily for less than 6 months
Reviewed 2016-08-09
Review Source: Capterra

Support has been exemplary. Any small issues encountered during our implementation were resolved within 1 business day; and assistance was clear and concise. The Software was easy to roll out to our team; with most staff able to self teach given how intuitive the platform is. The generic training videos are also a great tool; and the virtual training we received was terrific in walking through all the specifics.

Pros
General ease of use; Intuitive nature of product (both Mobile and Web based); Amazing support; Automation of our Firms Expense reporting and Reimbursement work flow.

Cons
Image capture makes turns each receipt into an individual page; which can be cumbersome with 20+ expense line items. Ability to merge receipts into a single page for print out (or in our case billing) would be a huge bonus (let me know if I just missed that part of the tutorial :)).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jeff Enders

SutiExpense is worth the expense

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

Pros
Ease of Use User Friendly Mobile app works great and allows you to review, approve and process expenses

Cons
Categories could be further broken down Editing in mobile app is a little cumbersome

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Rich Kavanaugh

SutiExpense Review

Reviewed 2013-04-15
Review Source: Capterra

Highly recommend

Pros
We vetted 6 providers before deciding to use SutiExpense. Suti support was a great project management assistance throughout implementation. They required weekly online meetings to keep the implementation moving forward with tasks assigned and reviewed each meeting. It was thorough and successful. Since service implementation, our users have found it to be easy to use overall. Besides the ease of implementation and user reaction, the other major plus has been the responsiveness of the support and programming staff. We have made numerous requests to make the service easier for our users and more effective for our cost controls. Almost every request has been incorporated. The end result has been a great addition to our system and a project that our IT department was commended for initiating and completing.

Cons
We literally had over a 100 requests for tweaks to their system / software service. These were items that are particular to our industry needs. To date, less than 6 could not be implemented in the current architecture. So we have no "cons" to list.

Rating breakdown

Ease of use
Customer support

Minimize review

Katri Fiero

Very User Friendly for All Global Users

Used daily for 1-2 years
Reviewed 2018-09-06
Review Source: Software Advice

We find our card expenses are turned in more frequently as the users feel the phone app and processes are so easy.

Pros
Able to use across many currencies and countries without issue. The phone app is best a big win for our users.

Cons
Reporting across our 30 programs could be more robust as we currently run individual reports. Suti is working on a solution for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

John Gardipee

John Gardipee MSW

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

It makes check submissions quick and saves a great deal of time in my busy schedule.

Pros
Extremely easy to get familiar with and to use.

Cons
There is nothing I disliked it is a fantastic tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Easy to Use

Used daily for 1-2 years
Reviewed 2018-11-19
Review Source: Capterra

Expense reporting is what we use Sutisoft for. It has made the job of organizing and importing the information into our system easy and has saved me 40 + hours a month in keying in the information manually.

Pros
Ease of use, ability to tailor to your needs, support is great

Cons
reporting is limited and not customizable by the user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review