GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
Accounting & Invoicing - Free
Receipt Management - Free
Payroll - starts as low as $10 per month in Canada & $15 per month in USA, $4 per employee for first 10 employees, 11+ $2 per employee
Accept All Major Credit Cards - $0.30 + 2.9%
Personal Financial Management - Free
Co-Founder / COO (Sports company, 1-10 employees)
I used to be a huge advocate for WaveApps, but they really messed up handling a payment issue I had. They released a new payment processor (internal system instead of using Stripe) and it was the worst thing they could have possibly done. I client paid me, and the money was transferred to someone else's account. Upon realizing this, I immediately contacted WaveApps stating this was urgent. I didn't hear back for 10 days. I contacted again by phone, and then didn't hear back for 10 days. Flash forward 3 months and they told me that they tried pulling back the funds twice (why on earth did it take 3 months to pull back the funds) and that they couldn't help anymore. The final result: I'm out a huge sum of money and WaveApps said that his is case closed for them.
Thanks for bringing this to our attention. We take these issues very seriously. Our management team is investigating your compliant and the process in which it was handled. We will be following up with you as soon as we can. Thank you for your patience.
Jennifer from Wave
Lifeguard Instructor (Education Management company, 11-50 employees)
This software does a great job of invoicing and accepting payments. The big downside is the speed at which it moves. It takes sometimes over a minute to pull up an invoice. When customers are on the phone or inline waiting to pay, it is a very long time. "Time is Money"
Thank you for taking the time to leave us a great review, and your support using WaveApps. We're constantly working on product upgrades and releases that help speed up the application.
Our product release update on Aug 7, 2015 made a significant speed improvements to the following areas of the application:
- Invoice list page downloads 20% faster and loads 7% faster
- Invoice view page downloads 24% faster and loads 4% faster
- Accounting page downloads 15% faster and loads 3% faster
- Bills page downloads 9% faster and loads 9% faster
Jennifer from Wave
Josh Rachlis, Mayoral Candidate at City of Toronto
..., but I need them to help me figure it out. I have a full-time salaried job as a copywriter and a few self-employment careers, like freelance writing, voice acting. I've always found doing my taxes to be a nightmare. I'd spend months stressing about it and trying to calculate income and expenses. Originally, I was adding up all my expenses with a calculator. When I discovered I could put things into Excel, it got a bit easier add numbers. And then about 4 or 5 years ago, I started using a new accountant, and he suggested Wave to me. I was excited to hear that it would important my bank and credit card statements, and that I could then quickly and easily categorize everything. I was sure this would save me so much time and stress. But I found Wave very hard to use. I wasn't sure how to create my own categories. I could never tell if my statements had been uploaded completely, and I would often wind up with duplicate transactions. And I still can't find a way to view the categories after I've allocated transactions to them. I tweeted to Wave a lot, and they were nice enough to send one their IT guys to sit with me in a coffee shop for a few hours. He watched as I tried to do things and he gave me help. He said this was useful to him, to see what people might be having trouble with. And, I figured I would then be ok. But I'm still having a lot of trouble. I'm not asking a lot. All I want to be able to do is import my bank statements and credit card statements, and categorize all the transactions. And being able to invoice people would be nice too. And it seems that his app has those features. But I still find it very complicated. I don't understand the categories. I can't find where the totals are. And lately, my mbna Mastercard has been saying it can't link to Wave. So tonight, I went in and started deleting all the transactions from 2014, hoping that I could start fresh and be sure that everything was imported correctly. But now I see that mbna won't give me the data files for before August (that's an mbna problem, not Wave) and I can't undelete what I deleted. And there's no way to get support without paying for it. But I don't want to pay until I'm confident the site can do the simple things I need it to do. Anyway, I'd love to support a local Toronto company. And I appreciate that someone from the company sat with me in person. And I see people reviewing positively, saying it makes a freelancers life easy. Someone even tweeted today that Wave makes doing accounting fun. But I just don't understand how people are able to use this site. If someone from the company, or one of the satisfied customers, could explain to me how to use this site properly, I'd love to be converted. But at this point, I fear I need to cut my loses and simplify my life by paying for some other software. I just want to be able to file my taxes and concentrate on my creative projects.
Thanks for sharing with us your experience. Firstly, thanks for being such a valuable customer over the years. We especially appreciate your patience trying to make WaveApps work for your financials.
We have available Premium Support for customers who are getting started with Wave. We suggest those looking to best learn work arounds, and setting up proper customizations subscribe to our chat and phone support (unlimited - 9am-5pm EDT M-F) - $49 for three months. You can place a call and speak to one of our product specialists to help you work through your challenge.
If you could reach out to me email@example.com. We'll try to match you with a member of our team to help troubleshoot since you have invested your valuable time into Wave to manage your business financials.
Jennifer from Wave
David Tolbert, Owner Veterans Movers
Have been using wave for about 6 months.So far since they have added the new payments options to receive credit card payments I have had numerous problems with my account. Ongoing for over a month the connections in my account have never worked properly. Since I wanted a faster response I opted for the 9.00 per month charge to have access to live chat. But that has proven to be of no use as I still have issues.Since starting with the new payment features my account has been disabled twice.Holding payments up for as much as a week. And you have to email back and forth for several days until the problem is resolved. Getting customer service on the phone is next to impossible.When we first started there was a phone number listed to call,I noticed recently it had been removed from the page as a way to contact.So email is a long drawn out process.Now they have blocked my payments account because there is a similar business in another state...very funny.I have a business lic,business bank account,website with MY business name .So why a flag.Not to mention I am listed on numerous other websites as well.And this has been going on for over a week and has yet to be straightened out.
Thanks for sharing your experience with WaveApps. We're sorry to hear it has been less than ideal. When you have a moment, if you could please email me firstname.lastname@example.org - I'd like to get some information from you for us to look into your account. Furthermore, to see if there is anything we can do (i.e. refund your premium services fees).
Hopefully our team has sorted out the risk flag. If not resolved, we'd like to investigate and provide an answer and/or resolution.
Note, as part of transitioning customers onto our new payments service we need to make all the same necessary precautions like any other financial stakeholder to exhaust potential fraud and risk. Therefore, the first payment transaction (as advertised) takes up to 10 business days to complete. Thereafter, we do our best to commit to 2-3 business days for all subsequent payment transactions. We do this not only to protect our business, but for the protection of online payments industry as a whole. Every payments processor plays a role in maintaining a fraud free platform for our customers using Wave or competitor products.
Look forward to hearing from you to see what we can do.
Jennifer from Wave
Jay Wasack, President/CEO AlwaysConnected Solutions
What business doesn't write checks? Printing checks is not an option with Wave.
I'm sorry that Wave wasn't the right fit for you. We take our customer feedback seriously, and leverage this feedback when determining what features we'll build next.
Based on customer requests for different features, as well as some other factors, check printing isn't currently something that's been prioritized, and as such it's not currently available with Wave.
-Sara from Wave
Cathy Fanning, IT Consultant
To all you non believers and sceptics, just stop it. I have been the IT industry for a long, long time and consulting in accounting apps for the last ten years. I have worked with and made numerous comparisons. And guess what, Wave is fantastic... Great for business beginners and advanced users. Compared to all the other cloud accounting choices it holds it's own. Why make your business accounting difficult, isn't running a business difficult enough? Wave is growing in leaps and bounds and continuing to add on more and more features. Let's face it, anyone can bad mouth any software out there can't they? Just get on with it and use it.
Danetha Doe, Product Launch Strategist/Accountant/Blogger/Speaker/Professional Giggler
I first started recommending Wave to my clients when I first heard of them two years ago. I absolutely love the ease of use, simple design and fabulous customer service. The team is always answers my questions quickly. And as an accountant, their Pro Network is one of the most supportive communities for financial professionals. And it's FREE. Wave is leading the charge with software developers that are passionate about changing the antiquated accounting industry. For my clients, or prospects, who are new to business, Wave has been an absolute life saver.
Will Lopez, Innovator, Pioneer in Online Accounting Firms
Our cloud-based CPA firm has been with Wave since the beginning. We have hundreds of clients using Wave. Wave is absolutely EXCELLENT for small business owners and entrepreneurs. What a great platform to start and grow on as a business owner. Wave is also extremely accountant and CPA friendly; I would know, I am one. Shady accountants and consultants leaving bad reviews are doing so because they want you, the aspiring entrepreneur of the next generation, to roll into expensive software alternatives that the same accountant/consultant can up-charge on at the expense of the business owner; what a shame, I thought the world was a better place. There are some concerns about Cash vs. Accrual: Wave works strictly on the accrual basis of accounting which is THE best way to operate your business. Ask any true Accountant, cash basis is the quick and dirty way out. Accrual basis is THE best way to receive wonderful business intelligence from. Your are limited with Cash Basis reporting. Once again, I would know I'm a financial statement auditor for multi-billion dollar businesses. If you need a cash basis financials for tax reasons, well your Tax Accountant, if knowledgeable and half-way decent, can easily convert cash basis to accrual basis financials with a couple steps. Done! Let Wave do it's part, let your Pro do their part, and you can focus on growing an amazing business. So do yourself a favor, ignore the bad feedback on here, setup a Wave account for free, connect with a WavePro for free and start shaping the future.
Anthony Tropeano, CPA, Certified Public Accountant at TropezCPA
I have been using Wave for nearly 3 years now and recommend to every small business owner. Not only is it a free cloud based solution, but also due to the following: - Fantastic billing feature integrated with Stripe - Recurring invoice option - Numerous Reports - Reports are easy to understand for the non-accountant - Filtering categories and descriptions is very easy and allows the user to update their books very quickly - Seamless integration for bank and credit card accounts
James Krener, Owner of Krener Bookkeeping & Tax
I came across Wave when I started my business almost 4 years ago now. Wave provided me with an accounting system to use for myself and to recommend to clients. My business has evolved over the years and Wave has too. I like Wave because of it's awesome support heroes and it's FREE!! How can you complain about free?? I will always use Wave and recommend it to clients.
Below are some frequently asked questions for Wave .
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