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Pabau Logo
Pabau
4.6
(388)

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Clinic management, made easy

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(14)

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Pabau Features

Features Summary

Functionality

4.5

/5

388

Total features

201

22 categories

Pabau features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Admissions Management
Alerts/Notifications
Appointment Management
Appointment Scheduling

Common features of Electronic Medical Records software

API
Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Calendar Management
Charting
Claims Management
Claims Scrubbing

Price starts from

25

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

388

Price starts from

25

/user

Per month

visit website

Total Features

201

Unique features

  • Inventory Management

  • Social Media Integration

  • Candidate Profiles

  • Sales Reports

Functionality

4.4

/5

2.6K

Price starts from

29

Per month

visit website

Total Features

131

Features in Common

100

Unique features

  • Healthcare Compliance

  • Insurance Eligibility Verification

  • Data Security

  • Eligibility Verification

Functionality

4.6

/5

1.1K

Price starts from

35

Per month

learn more

Total Features

30

Features in Common

30

Unique features

  • No unique features

Common Pabau comparisons

Reviewers who mentioned features said:

JS
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Jadwiga S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best CRM and scheduling system for physiotherapy clinics

Reviewed 2 years ago

With Pabau we have been able to focus on growing the business and stay in touch with our clients.

Pros

Easy integration with my business. The system provides good communication with my clients and saves me time.

Cons

Initially the marketing tools were not easy to use as I am not tech savvy, hoowever with the help of the friendly staff I am now able to use it with ease.

Vendor response

Thank you so much ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

LS
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Luisa S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent system for medi clinics with updated features all the time.

Reviewed 2 years ago
Pros

I like the team behind it they have always been very helpful and responsive. The technology is always improving and I have seen massive improvements in the last year or so which has benefited my business immensely. The training webinars they have are amazing!

Cons

Some features are more difficult to get to grips with or don’t work as well as planned. Mostly integrations.

Vendor response

Thank you so much Luisa! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

YV
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Yobany V.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A comprehensive Software!

Reviewed 2 years ago

Very Happy with all Pabau functionalities, and learning more every day!

Pros

Pabau is a very complete system which integrate a several features including patient's bookings, marketing, payments and stock control; all very useful to achieve a high quality patient experience and the overall business success. Excellent customer support: quick, efficient and willing to provide training.

Cons

So far we like everything about Pabau, it is a a great product and a good investment for every business.

AS
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Amy S.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pabau for telemedicine

Reviewed 2 years ago

I do not have a big administration team and pabau lets me manage payments , diary and patient documents securely and in a timely manner

Pros

Easy access for patients and clinicians

Cons

A lot of components to wrap my head around

Vendor response

Thank you so much Amy! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

kH
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kelly H.

Cosmetics, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great CRM for a busy aesthetic clinic

Reviewed 2 years ago

very good

Pros

Ease of use for patients booking, the automation and marketing capability make life easier as a business owner but also improves the patient journey and therefore satisfaction

Cons

some of the user guide links are broken.

Vendor response

Thank you so much Kelly! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

SA
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Sally A.

Medical Practice, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New user

Reviewed 2 years ago

Excellent support thank you [SENSITIVE CONTENT],[SENSITIVE CONTENT],[SENSITIVE CONTENT] and [SENSITIVE CONTENT] for your infinite patience and support- greatly appreciated.

Pros

Not being very tech savvy at all I was initially very daunted by changing clinic systems but with excellent support from all team members at Pabau they have enabled me to make my transition to Pabau and understand how to make the changes myself and finally feel in control of my marketing, patient’s medical records, invoices and calendar bookings. The integration of medical records, consent forms and ease of use i particularly like. I am excited to get to use more features as I progress.

Cons

Would like the option to be able to hold the I pad when using on the patient journey in landscape view or portrait depending on the stage.

Vendor response

Thank you so much Sally! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

ZA
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Zunaid A.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software! Excellent functionality

Reviewed 2 years ago

Great so far! Online zoom training was really good and helped to answer a lot of questions

Pros

Easy to use and figure out. Most things customisable.

Cons

Forgetting to refresh the iPad after entering records on desktop

Vendor response

Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone considering us over the competitors mentioned please visit: https://pabau.com/compare/

ÉF
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Éilís F.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Very poor migration experience, multiple issues not resolved

Reviewed 3 years ago

Poor and inconsistent customer service. At the outset, I spoke with [SENSITIVE CONTENT] from Pabau, and subsequently [SENSITIVE CONTENT], when he was slow to revert, about a number of elements that were critical to my choice of software. Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered. I...

Pros

The product has a lot of potential, particularly relating to automating routine reminders, etc. Patient photos function is very useful

Cons

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record. There is no ability to create and email a Word document or PDF from within the system. We are required...

NN
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Natalie N.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent software

Reviewed 4 years ago

pleased

Pros

Our company has used pabau software for 2 years. The services Pabau provides our company is first class to the text reminders, to the paperless consent forms and documentation to the online booking - it has given our clinic a professional look and we are very pleased with the system.

Cons

Customer service support emails take a while to reply (sometimes 3 - 4 days) I have had an existing problem that’s still not been rectified - my consent forms when detailing where I’ve injected on the diagram when saved if I go back in the drawings all my documentation has moved to the right. That you can only use on Apple iPad and can only download from Apple store.

Vendor response

Thank you for taking the time to send us a review. Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you correct any mistakes you have made! Do not hesitate to contact us for any reason! Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small! We have been developing a new marketing leading app for over 1.5 years here is a link to a demo s you can have a look at it. https://marvelapp.com/prototype/d6aih0h/screen/63899119

MA
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Mo A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comprehensive yet simple to use

Reviewed 3 years ago

All good.

Pros

Pabau software covers absolutely all our needs for a medical spa. We feel fortunate to have found a software that covers our requirements and more. As our business grows we find the software even more helpful to keep on top of bookings and medical records.

Cons

The software is good, no complaints but it would be nice to be able to pick up the phone and speak to someone when we have a problem and don't understand anything so that they can talk us through it.

Vendor response

Hi Mo Thanks for taking the time to leave us the very positive review that you have. In regards to picking up the phone, if you reach out on live chat and request a call, my team have been trained to immediately put in a call when requested. Although we withdrew inbound telephone support, we knew that some people prefer to speak on the phone, so the guys know its an expectation to call as soon as someone requests it. If you ever struggle to get through or get a callback, please email petar@pabau.com our head of support and let him know. Kane

KC
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Kate C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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doctors practice

Reviewed 3 years ago

The paperless system is fantastic. We are a doctors practice and its a very busy practice. The system works extremely well. It saves time, its colourful and its extremely easy to use.

Pros

We are a small business with a staff of 5 and the system gives us all equal information at any time . Any of us can pick up on a lead and take over. Its calendar is fantastic as you can see at a glance the type of patients booked. It is a paperless system which has saved us hours of scanning in notes. You either right or left click on a patient booked to have access to there information. Its possible to do templates to personize the letters. Its also just so easy and logical to use.

Cons

The least favourite aspect is the help line contact via Email. It is a very good service but i do miss the face to face aspect when you have a problem or a phone call with some one to explain your problem However I will admit the glitches we have had have all been sorted quickly either in minutes or days. We had a problem putting the GP details on patient files but Pabau fixed this .

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help or to request a call as well if that is easier for you!

ss
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sarah s.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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[SENSITIVE CONTENT]

Reviewed 2 years ago

online help is not very responsive, they cant seam to pick up a call. I would expect a call center for the amount of the monthly charge

Pros

better than my previous, other than that not much to rave about.

Cons

reporting is complicated, nothing adds up? so you never know if you are paying the right commission.

Vendor response

Hi Sarah, I'm very sorry to hear that you aren't delighted by our system. If you are having problems with our reporting features, please reach out to our support team who will be happy to schedule some one-on-one training with our of our product experts. Additionally, we have put in a lot of time and effort to improving the response time of our live chat system, which at the time of your review was still fairly new to our operations. Hopefully you are a little happier after these improvements, but if not, please don't hesitate to reach out to us with detailed feedback, and we will look to see how things can be further improved.

SI
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Sue I.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best clinic software on the market

Reviewed 7 years ago

It has made clinic management a lot easier

Pros

This software pulls together a lot of features from clinic management to physician notes and it is constantly updating and introducing more features making it the best clinic management software around.

Cons

Every year I have to produce an annual audit of my treatments. This is extremely time consuming as their are no reports that can help me with this. I would also like the option to bulk archive patients that have not visited the clinic for over three years.

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are planning to have new and improved Reports in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

RP
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Ruth P.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Impossible to set the system up and no access to support

Reviewed 23 days ago

pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.

Pros

I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage. 1. So far the company has charged me over £600 and cannot supply a VAT invoice. 2. I have been trying to access support all week and no one has been able to resolve the issue. 3. The dashboard is different to the video learning films 4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.

Cons

It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.

Vendor response

Hi Ruth, Kane here, the guy you had a meeting with last week. I must say I am dissapointed to see your review which has subsequently caused other people not to proceed with the software, when in fact, the team have been on hand to help you - and the main issue was your own router was blocking access to the terminal. I checked the onboaridng with the Onboarding manager and the emails that you have...

ER
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Emma R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Pabau Support

Reviewed a month ago

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Pros

The ability to market to clients based on treatment criteria & the reporting function is excellent

Cons

Setting up templates isn’t straightforward if you’re used to using Windows

Vendor response

Thanks for the review Emma - please encourage your colleagues to also leave a review and send proof of this to customercare@pabau.com and you will receive 1000 SMS credits per review. Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering Phorest - check here https://pabau.com/compare/phorest/

HT
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Hillary T.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A LOT of unmet promises

Reviewed a year ago

At first it was good. They were helpful. But as things continued to get worse and worse they just kept on making unmet promises. They kept saying they were working on a beta pabau 2.0 so I hung on....but it took over a year longer than what they told me...and they were still working on it when I left. Then once I asked to downgrade to just read only data so I could access clients previous charts,they kept charging me the full amount. It was absurd.

Pros

Fairly intuitive and customizable.....but other than that it's hard to say.

Cons

When I signed up for Pabau I was hesitant because it was located in the UK and I am in the USA. I was assured there would be US support and all features would work, but it didn't. This software is NOT a good option if you live outside the UK. The text messaging component NEVER worked as it should, but they told me it did. I had to run checks every few weeks and tell them it still wasn't working. The...

Vendor response

Hi Hilary - you switched to our NEW system when it was BETA and completed this switch way before we were setup or ready for the US. You specifically said you would work with us in the BETA which is by nature, a system that will constantly be developed into, to get us US ready. This is something that has since been delivered on and we now have many happy US clients. Over 500 clinics in the US have...

OO
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Oyin O.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pabau software does most things well

Reviewed 2 years ago

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software. Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it. Customer support is below par. Should have a live chat or phone line to call. A lot of training videos are on a Vimeo account that isn't shared with you at implementation,...

Pros

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Cons

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Vendor response

Hi Oyin, I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback. In particular, your points about better highlighting our educational resources to new users will be actioned upon. I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists. Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.

EM
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Elizabeth M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for managing multiple services

Reviewed 3 years ago

Pabau have helped us manage multiple items in one place.

Pros

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Cons

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Vendor response

Thank you so much Elizabeth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

PF
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Paul F.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pabau 8 months in

Reviewed 3 years ago

I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Pros

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

Cons

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

Vendor response

Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

LL
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Luz L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software - good online training - quick online chat answers

Reviewed 3 years ago

In general is good, quick online chat, great online training, system works well and covers a lot of areas needed to work. It could definitely improve on the way the forms are set up, have more flexibility there. Another area of improvement is again the online chat, making answers more user friendly, not so much it based. There are still some areas that need some twitching (forms flexibility / prescriptions not linking to inventory / Xero integration) but so far Pabau has showed that they do understand user needs and make sure they react to feedback, hence me doing this today.

Pros

The way the have been able to ensure that they users learn - the online trainings are really good. [SENSITIVE CONTENT HIDDEN] is amazing!

Cons

Customer support - it is not possible to talk to the developers and that means that customer services responses are fast but limited to repeating what the developers tell them in it terms that are little use to those with no it brains. I was having a problem with Xero integration and the answers I was getting were limited, it took a lot of research from my part to work out what they meant and how to make them work, still there is an error showing up and the answer I got was : "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." Not helpful at all, I am sure they could do better as I can imagine a lot of people asks these same questions. I could give you a document with the correct steps of how to do it now.

Vendor response

Thank you for taking the time to send us a review. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us! While you can't communicate directly to the developers at the moment there is a way for developers to see your ideas so please go to the community and post all ideas you have to improve the system there and the team will be able to review them! https://community.pabau.com/

AC
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Alex C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Infuriating and nonsensical

Reviewed 3 years ago

Abismal

Pros

It brings the team closer together, we love to talk about how awful it is and we can all bond over how it makes little to no sense. A common enemy if you will a frustration and thorn in our collective sides.

Cons

I don't think there is enough space in this box! The booking tool is clunky and makes no sense, ideally you would go onto a patient profile then from there should be able to see times and dates etc. Currently you have to select a time slot then the patient name, which highlights that no one who works to create this software have ever made a booking with a client. They change their mind all the time in the booking process, so if they do ask for another date you need to remember their name to re type it in. Makes no sense. The packages should have different tokens - for example a package contains 3 of one thing

Vendor response

Hi Alex Thank you for your response. It is clear from reading your comments that you have made no attempt to work with our team to improve your experience of Pabau. We offer free training/121 sessions for anyone who is not getting the most out of the software, and it can clearly be seen from below that in the overwhelming majority of cases our clients feel well supported and are very happy. Given...

EB
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Ellysa B.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Why I subscribed to Pabau

Reviewed 3 years ago

The on boarding and training team have been very professional and prompt with correspondence.

Pros

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

Cons

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

DT
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Daniel T.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great clinic software overall

Reviewed 3 years ago

We are able to easily record clinical data with Pabau, and able to use the CRM function to gain an understanding of our patient demographics. The support is exceptional

Pros

Ease of use, functionality and useful marketing tools. Support team is very friendly and approachable. The software is feature-rich and the company continues to innovate and push the boundaries.

Cons

Lack of chat function to be able to communicate in real time with reception and other clinic rooms. This would be a great addition. Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes. Having a backup in place fro when these outages happen would be good.

Vendor response

Thank you so much Daniel! We look forward to seeing your clinic grow with Pabau. If you have any ideas you want to share as you have mentioned do send them to our community page so the team can review them. https://community.pabau.com/

SI
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Sue I.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Problems, problems, problems

Reviewed 7 years ago

I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a paper free environment. Pabau promised so much but has so far under-delivered. The main desktop version is fine for booking appointments and creating invoices but using the database for marketing within Pabau is not good. The mobile app is useless. I am constantly contact support because one thing or...

Pros

Offers a lot of functions

Cons

It is unstable and a lot of the functions either do not work or keep crashing the programme.

Vendor response

Thank you for the review Sue! We have been developing a new marketing leading app for over 1.5 years here is a link to alive Demo so you can see what it offers. https://marvelapp.com/prototype/d6aih0h/screen/63899119 We have also launched Advanced Marketing so do reach out to us to see about using this powerful marketing tool if you need a boost there. As we are the process of building Pabau form the ground up to be a more reliable and faster system please fell free to post any ideas you have in the community forum. https://community.pabau.com/

IR
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Ivona R.

Computer Software, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent solution for me

Reviewed a year ago

I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.

Pros

The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.

Cons

There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.

Vendor response

Thanks for the review Ivona - I know you are a great user of our system and we value you as a client. I am glad to here that you feel like you can make suggesions and thats why we created https://community.pabau.com Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us We would love to feature you for a case study - if you would be interested please email lucy@pabau.com