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Patient Portal Software with Surveys & Feedback (2026)

Last updated: April 2026

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Key features of Patient Portal Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Appointment Management: Users value customizable booking options, online self-scheduling, easy rescheduling, and automated reminders for efficient appointment handling. 98% of reviewers rated this feature as important or highly important.
Billing & Invoicing: Reviewers highlight ease of use, automated billing, integration with payment processors, and the ability to store credit cards for quick payments. 96% of reviewers rated this feature as important or highly important.
HIPAA Compliant: Users emphasize the importance of data security, privacy, and compliance with HIPAA regulations for protecting patient information. 96% of reviewers rated this feature as important or highly important.
Appointment Scheduling: Reviewers appreciate intuitive scheduling, customizable time slots, direct chart scheduling, and automated reminders for smooth appointment handling. 95% of reviewers rated this feature as important or highly important.
Document Management: Users find value in easily uploading, organizing, and accessing documents, maintaining a paperless office, and customizable document templates. 94% of reviewers rated this feature as important or highly important.
Charting: Reviewers highlight intuitive charting with customizable templates, efficient note-taking, and easy access to patient records for streamlined workflows. 92% of reviewers rated this feature as important or highly important.