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Guesty
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 AI-powered engine inside 500K+ rentals worldwide.
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Guesty - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Guesty overview
What is Guesty?
Guesty is the world’s #1 AI-powered property management software for short-term rentals and has everything you need to support your business growth, whether you’re managing a few vacation rentals or thousands of units across multiple countries. The only truly all-in-one PMS: Running a rental business is hard when calendars, inboxes, and payments live in different tabs. Guesty brings it all under one roof. It centralizes reservations, guest messages, payments, accounting, cleaning tasks, and owner reports into one simple dashboard. The results speak for themselves: on average, operators switching to Guesty see a 33% revenue boost in their first year. Work smarter with STR-specific AI: Guesty moves beyond basic automation to intelligent tools that think for you, trained on years of data that is specific to the short-term rentals market: • Strategic revenue management: The industry-first AI Agent for Revenue Management™ acts as a strategic expert. It works 24/7 to deliver clear, actionable insights that prevent revenue loss and boost ranking. Paired with Guesty PriceOptimizer™, the system looks at real-time market data to make sure every night is sold at the best possible price. • Instant guest communication: Guests expect answers immediately. Guesty ReplyAI™ uses advanced AI to write friendly responses based on your own personal writing style. This keeps response times fast and guests happy, without the team having to type out every message. • AI for reviews: SmartReviewAI automatically analyzes guest sentiment to identify operational gaps. • Website optimization: Advanced Website AI generates SEO-optimized content tailored to the brand voice, automatically creating titles, descriptions, and meta tags that improve visibility on Google. • Listing improvements: AI Marketing Listing Descriptions instantly generates compelling, platform-specific property copy that attracts more guests and drives higher occupancy. • Financial security: GuestyPay™ handles payments from start to finish, built specifically for rentals. It includes GuestyPay Protect™, which uses machine learning to spot fraud risks and stop chargebacks before they cost money. Best-in-class connections: You need to be everywhere your guests are. The Guesty Distribution Hub™ offers direct connections to Airbnb, Vrbo, Booking.com, Expedia, and 60+ other channels. Unlike other tools, Guesty keeps inventory, pricing, and content in sync in real time. This eliminates double bookings and ensures listings look perfect on every platform. Running operations: • Guesty LocksManager™ automatically creates and sends unique door codes for every stay. It works with leading smart locks to make check-ins smooth and secure. • Damage protection: Built-in coverage protects properties and guest relationships without the hassle of security deposits. Claims are handled right inside the platform. • Automatic tasks: The system assigns tasks to cleaning and maintenance staff based on when guests check out so units get turned over faster. • Reporting tools: Advanced analytics delivers actionable operational insights, Trust Accounting simplifies financial reporting, and the Owner Portal helps manage relationships with property owners. Built to scale: Backed by the largest R&D team in the industry (250+ engineers), Guesty is stable and flexible. It features an Open API, allowing technical teams to build custom connections to internal systems. A solution for every size: Guesty offers specific packages depending on the size of the business: • Guesty Lite (1-3 listings) • Guesty Pro (4-199 listings) • Guesty Enterprise (200+ listings)
Who uses Guesty?
By industry, Guesty reviewers are most commonly professionals in hospitality (54%). The most frequent use case for Guesty cited by reviewers is channel management (52% of reviewers).
What do users say about Guesty pricing?
Some reviewers feel Guesty’s automation and integration features justify the cost, and they appreciate managing rentals from one platform. However, many users report high pricing, hidden fees, and say the cost is prohibitive for smaller operators.
What are the most popular integrations for Guesty?
The Guesty integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.3 out of 5 for its integration with Guesty) and PriceLabs (a revenue management product, 4.8).
Starting price
per month
Pros & Cons
Versatility
Onboarding
Oversight
Affordability
Synchronization
Reliability
Guesty’s user interface
Guesty pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about Guesty?
Users say Guesty offers a comprehensive set of features for managing short-term rentals and multiple properties, streamlining bookings, guest communication, and daily operations. They appreciate the unified inbox, automation tools, and integrations with major booking platforms, which help save time and reduce manual work. Many find the interface modern and customizable, though some mention a steep learning curve and initial training challenges.
Reviewers feel Guesty’s pricing is higher than competitors, with some frustrated by unclear costs and additional fees. They report mixed experiences with customer support, noting both fast, helpful responses and delays or unresolved issues. Occasional bugs and integration glitches are mentioned, but users see ongoing improvements.
Select to learn more
Who uses Guesty?
Based on 417 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Guesty's key features
Most critical features, based on insights from Guesty users:
All Guesty features
Features rating:
Guesty awards
Guesty alternatives
Guesty
Starting from
9
Per month
Innago
Starting from
0
Avail
Starting from
9
Per month
GuestWisely
Starting from
No pricing info
Guesty pricing
Pricing plans
Pricing details:
Pro
No pricing info
Features included:
- Advanced Booking Features
- Unit Management
- Accounting
- Revenue Management
- Includes CRM and Lead System
- Owner Portal
- Advanced Analytics
- Open API
- Customizable Templates
- Dedicated customer success manager
Enterprise
No pricing info
Features included:
- Enterprise-grade security
- Tailored Onboarding
- Advanced Reporting
- Customized analytics
- Premium Support
- Property Management
- Workflow Automations
- Mobile App
User opinions about Guesty price and value
Value for money rating:
Of 60 reviews that provide robust commentary on Guesty's price and value, 42% mention it in a positive light.
Some reviewers feel that Guesty offers a range of valuable features, such as automated messaging, pricing management, and integration with major rental platforms, which they find justifies the cost. They appreciate the time-saving automation tools and the ability to manage multiple aspects of their rental business from a single platform. Users think that despite being more expensive than some competitors, the comprehensive functionality and reliability of Guesty make it worth the investment, especially for those who utilize multiple features.
However, many users report that Guesty's pricing is high, with additional fees for services like credit card processing, cancellations, and new channel integrations. They feel that the cost can be prohibitive, particularly for smaller operators or those not using the full suite of features. Some users also mention hidden fees and a lack of transparency in pricing, which can lead to unexpected charges. Reviewers indicate that the high cost, combined with issues in customer service and occasional software glitches, detracts from the overall value for money.
, and
To see what individual users think of Guesty's cost and value, check out the review excerpts below.
Mike C.
Owner
Guesty integrations (52)
Integrations rated by users
We looked at 417 user reviews to identify which products are mentioned as Guesty integrations and how users feel about them.
Integration rating: 4.3 (31)
“Payment processing is safe and accurate. Reports are easy to navigate and the site is a breeze to use when you're looking for specific transaction information.”
“Working great for reservations coming from VRBO. However, sometimes guest can dispute the payment a couple of weeks after the reservation.”
“To accept direct bookings, you need to connect a payment provider. It failed multiple times trying to connect to stripe.”
“We prefer Lynbrook over Stripe, but unfortunately, they do not integrate with Guesty.”
Melissa S.
Property Manager/ Realtor
Integration rating: 4.8 (28)
“With the integration, all your pricing updates flow directly into Guesty. PriceLabs analyzes market demand, seasonality, competition, and local events that automatically sync to your listings.”
“Helps sync pricing to both VRBO and Airbnb so you maintain consistency within your pricing structure.”
Jey A.
Remote Team Member of Vacation Rentals
Integration rating: 5.0 (4)
“Contactless check in is appreciated by our guests and makes our life easier too. We know guests have a secure and unique access code during their stay. We also love the security when dealing with vendor access.”
“Guesty automatically generates a unique access code and syncs it with RemoteLock, eliminating the need to manually enter codes for each reservation.”
Melissa S.
Property Manager/ Realtor
Integration rating: 4.8 (5)
“The integration between Guesty and Breezeway is important because it makes the operations workflow and interdepartmental communication possible. ”
Nikki R.
Consultant
Integration rating: 4.3 (3)
Integration rating: 5.0 (3)
Integration rating: 5.0 (3)
Integration rating: 4.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 4.0 (2)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 2.0 (1)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Guesty customer support
What do users say about Guesty customer support?
Customer support rating:
We analyzed 142 verified user reviews to identify positive and negative aspects of Guesty customer support.
Widespread user sentiment highlights Guesty's fast, responsive, and knowledgeable customer support team.
A fair number of users appreciate having dedicated account managers and personalized assistance for their needs.
Multiple users value the 24/7 availability and proactive follow-ups, making issue resolution smooth and reliable.
A limited number of users report slow response times, lack of live phone support, and unresolved or poorly handled tickets.
Support options
Training options
To see what individual users say about Guesty's customer support, check out the review snippets below.
“My favorite part is the assistance you get from the support team, not hours but minutes, fixing and improving the system while I focus on what I do best : my client relationships.”
Julian L.
CEO
“Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.”
Emily W.
Co-Founder
“The support team can be a bit longer to reply and it can cause some frustration especially when dealing with live problems happening at the hotel or on the platforms.”
judith n.
CEO Beyond Booking
Guesty FAQs
Guesty has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using Guesty?
• A single operational hub: manage every aspect of your short-term rental business from one centralized platform. From calendars, to tasks, to communications, and more.
• Scalable for any portfolio: whether managing 1-3 units with Guesty Lite or thousands with Guesty Enterprise, the platform adapts to your growth.
• Guesty Distribution Hub™: sync inventory, pricing, and content in real-time across Airbnb, Vrbo, Booking.com, Expedia, and 60+ other channels.
• Unified inbox: consolidate all guest messages from 60+ OTAs and your direct booking site, including email and WhatsApp messages, into one easy-to-manage feed.
• Multi-calendar: prevent double bookings by managing reservations and availability across all your listings and channels from a single, intuitive calendar dashboard.
• AI Agent for Revenue Management™: a strategic expert that delivers actionable insights to prevent revenue loss and boost ranking.
• Guesty PriceOptimizer™: maximize profits with a fully embedded dynamic pricing tool that adjusts rates in real-time based on market data.
• Guesty ReplyAI™: automate guest communication with generative AI that drafts personalized responses, approves bookings, and manages inquiries instantly.
• SmartReviewAI: automatically analyze guest sentiment to identify operational gaps and draft personalized responses that boost your reputation.
• Advanced Website AI: generate SEO-optimized content tailored to your brand voice, creating titles and meta tags that improve visibility in searches.
• AI marketing listings: instantly generate compelling property copy to attract more guests and drive higher occupancy.
• GuestyPay Protect™: secure your income with an integrated payment solution featuring AI-driven fraud detection to stop chargebacks before they happen.
• Guest App: Transform the pre-stay experience with a smooth check-in process and greater operational efficiency.
• Guesty LocksManager™: automate access with unique codes for every stay, integrating directly with smart locks for secure, contactless check-ins.
• Damage protection: protect assets and relationships with built-in coverage, handling claims directly within the platform to remove friction.
• Accounting & compliance: stay compliant with trust accounting tools designed specifically for property management financial regulations.
• Advanced analytics: gain deep visibility into business performance with robust, customizable reporting tools.
• Open API: build custom integrations and workflows directly into your existing tech stack for complete operational flexibility.
• Extensive marketplace: enhance capabilities with 200+ third-party integrations, from pricing engines to smart home tech and CRM platforms.
• 24/7 global support: get round-the-clock assistance from our expert team to resolve issues quickly and keep operations running smoothly.
• Guesty Academy: empower your team with self-paced courses and webinars designed to help you master the platform.
Q. Who are the typical users of Guesty?
Guesty has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Guesty support?
Guesty supports the following languages:
English, French, German, Italian, Japanese, Polish, Portuguese, Spanish
Q. Does Guesty support mobile devices?
Guesty supports the following devices:
Android, iPad, iPhone
Q. Does Guesty offer an API?
Yes, Guesty has an API available for use.
Q. What other apps does Guesty integrate with?
Guesty integrates with the following applications:
VacayHome Connect, HiRUM Software Solutions, Properly, AirDNA, Operto, Rentals United, Content.One, Reva, AutoRank, Enso Connect, Repuso, AIPEX, Stripe, Holidu, Duve, HostBuddy AI, PriceLabs, Aloware, Beyond, StayFi, Turno, RemoteLock, HostAI, Smartpricing, Triparound, SuiteOp, SiteMinder, Accountable, Wheelhouse, ChargeAutomation, Chekin App, Besty, Revyoos, Breezeway, Sequence
Q. What level of support does Guesty offer?
Guesty offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
