Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life!
Pros
365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched!
Cons
There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee.
Rating breakdown
Likelihood to recommend: 10/10
365Villas streamlines every process my company needed for running our vacation rental business. We save hours of administration every day and have enabled us to grow from only 2 rental listings to 30 listings in only 2 years. This without increased overhead costs or increased staffing.
Pros
The software covers every process thinkable when you run a vacation rental business. Reservations, payments, channel sync, customer communication, housekeeping, accounting etcetc, in a perfect process flow. They know every detailed aspect of the business and have designed a solution for it.
We started out with only two rental units and would not be able to take on the additional 28 we have acquired the last two years without the 365Villas system and team.
It is easy to use and the customer support is ready to solve any question we have.
Cons
After their latest software update (november 2020) we only miss functionality for group reservations. That is to be able to rent out several units to one customer in one operation instead of one by one reservations.
We have communicated this to their team and they will see what is possible in a future release.
Rating breakdown
Likelihood to recommend: 10/10
[SENSITIVE CONTENT HIDDEN] has been a very proactive sales account manager and a great ambassador for 365. Technical support was a bit slow in responding at times but overall very good.
Pros
The templates that we were able to bespoke to make usable for a leftfield need. Motorhome rental is not the typical client makeup, but the guys supported us well to look at how we could adapt the system to provide a website and customer booking system that far surpasses the customer experience provided by other competitors
Cons
Check-in and check-out days should be represented on the calendars.
Would benefit from having more ability to add custom fields and workflow automation for post booking activity.
The ability to capture leads that haven't progressed to a reservation and expressions of interest and set tasks and activities
Rating breakdown
Likelihood to recommend: 10/10
It was a nightmare. Nearly every time we received a new deadline when our website should work properly. Deadlines were displaced without clear communications to the customer. Although their product without multilanguage functionality was useless for us and it was definitely not our fault that it was not working, we were supposed to pay nearly the full amount. I have spoken with other customers that are having same problems and these guys are still calling their selves as world's leading solution in that market... That's ridiculous
Pros
- Some employees really tried to help us.
- Sales presentation is really good
Cons
- their software especially the WordPress website is not ready to be sold as a product that is working properly.
- the WordPress theme is full of bugs
- the multilanguage function is not working
- most of the time I was writing translations and bug lists
- communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project
- always delay in delivering or bug fixing
- no confession about their missing delivery of a working product
- cooperation partners like Rentals United did not work as promised
97.5% of our reviews are very positive.
Here is a copy of the German website Jan Kramer is supposedly so upset about: http://krame22.websites.365villas.com/de/
It's a new theme. We made clear at the start it would take time to deliver everything in German - which we did. After his trial, Mr Kramer confirmed he liked our functionality better than what he could find in Germany or his current PMS and was willing to wait.
Mr Kramer is actually upset because he signed up to Rentals United thinking they'd connect to a German channel he wanted. When this turned out otherwise, he demanded refunds from us both. This matter had nothing to do with us. Nonetheless, we still tried to help him.
Mr Kramer seems to be a start-up with little activity. He has held the threat of this review over us to try to extort a refund when none is due. We refused to bow to it. He also made many legal threats. None has materialised.
Other providers should beware before partnering with Mr Kramer.
Rating breakdown
Likelihood to recommend: 0/10
365 Villas allows me to manage my 5 vacation rentals with minimal effort on my part. Their platform has allowed me to automate everything once the booking is entered. I have been a user since 2016 and literally could not do what I do without their platform. I list on all the popular booking engines as well as take direct booking from my own site. 365 Villas consolidates all my bookings into a single dashboard with daily e-mail reports for check-in’s and outs. I would recommend the 365 platform to anyone looking to make their life easier when it comes to managing their vacation rental property.
Pros
Automated e-mails are sent to my guest a week prior to check in with access info and details, reminders are sent to my housekeepers 1 day before their arrival, follow up e-mails are sent the day after check in and then again a day before checkout with instructions. Days go by when I do not do anything- everything is on autopilot.
Cons
The 365 Villas team is very open to suggestions and improvements. Anything that I have ever wanted and requested was eventually added. No real cons to this software.
Rating breakdown
Likelihood to recommend: 10/10
Professional Plan - $69/month (for your first 5 properties)
Professional Plus Plan - $119/month (for your first 5 properties)
Additional fee based services:
- Add as many properties as you need to your subscription.
- Assorted bolt-on options.
- Integrated website, channel manager and revenue management solutions.
Australia (English)
Belgique (français)
Canada (English)
Chile (español)
Colombia (español)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugal (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)