App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

HotelFriend

Hospitality operations platform for hotel management

Table of Contents

Is this product right for your business?

Find out with a

HotelFriend - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

HotelFriend overview

What is HotelFriend?

HotelFriend is a software development company that provides IT solutions for hospitality. We enable hoteliers to automate heaps of daily tasks, close gaps in guest service, and run profitable businesses from anywhere.

Our mission is to let you get the most out of your property without hiring more staff. Whether you're a small independent hotel or a large international chain – manage everything in one login. The HotelFriend’s all-in-one Property Management System features:

Inventory management:

Booking Engine to boost direct sales

Channel Manager for online visibility

Payment Gateway to accept payments anytime

Room Management to view hotel capacity

Reservation management:

Front Desk to manage bookings

Customer Relationship Management for increased engagement

Reporting & Analytics to track performance

Accounting Tools for tax compliance

Housekeeping Management to streamline staff’s workload

Guest-facing features:

Mobile POS to sell services via website & app

Mobile Guestbook to showcase your amenities

Digital Check-In for connected guest journey

Invoicing to get paid instantly

and much, much more!

HotelFriend was founded in 2016 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 250+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream.

We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do.

Key benefits of using HotelFriend

Assist in-house sales through features such as a built-in booking portal, mobile concierge for guests, a deal composer for promotions and packs, and more.

Manage business marketing within HotelFriend with tools for creating marketing campaigns, sending out email newsletters and targeted ads, building loyalty programs, and managing SEO.

Enhance communication with guests through the real-time messaging tool which allows clients to make requests for room service, provide feedback, and make enquiries.

Manage reservations all from one place with HotelFriend’s reservations module. Employees can view all upcoming check-ins and check-outs, view availability for rooms, and filter the calendar view by room number, room type, and more.

Configure, manage, and automate different hotel departments and services using the department management module. Setup department managers, manage permissions, and allow those assigned to each department to view orders and requests that relate to their role.

Starting price

64 /
per month

Alternatives

with better value for money

HotelFriend’s user interface

Ease of use rating:

4.5

(21)

HotelFriend reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.21/10

Rating distribution

Pros

“The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important.”

Paul M.

Chief Digital Officer

“HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support.”

Devashish C.

Digital Marketing Expert

“Our hotel has seen a remarkable 70% improvement in room distribution. The system's features made it easy to manage and sell our rooms with ease, resulting in increased revenue and guest satisfaction.”

Jane T.

CTO

Cons

“Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope.”

Navid Y.

Manager

“Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no.”

Navid Y.

Manager

“The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious.”

Navid Y.

Manager

Who uses HotelFriend?

Based on 21 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospitality

Information Technology and Services

Leisure, Travel & Tourism

Marketing and Advertising

Others

Use cases

Hospitality Property Management

Billing and Invoicing

Reservations

Hotel Front Desk Software

Hotel Management

HotelFriend's key features

Most critical features, based on insights from HotelFriend users:

Payment processing

4.4

(8)

Online booking

4.9

(7)

Invoice creation

4.9

(7)

Online invoicing

4.8

(6)

Reservations management

4.8

(6)

Mobile access

4.7

(3)

All HotelFriend features

Features rating:

4.5

(21)

Customizable reports

5.0

(2)

Data synchronization

5.0

(1)

Alerts/Notifications

5.0

(1)

Multi-Channel management

(0)

Third-Party integrations

5.0

(4)

Reporting & statistics

5.0

(1)

Front desk management

5.0

(3)

Booking management

4.5

(2)

Invoice history

5.0

(2)

Restriction management

5.0

(1)

Channel management

5.0

(1)

Multi-Channel sync

5.0

(2)

GDS/OTA integration

5.0

(2)

Room booking

5.0

(1)

Credit card processing

4.7

(3)

Calendar management

4.0

(2)

Invoice processing

4.7

(3)

Multi-Location

(0)

Multi-Property

(0)

Owner statements

(0)

Point of sale (pos)

(0)

Multi-Language

(0)

Multi-Currency

(0)

Multi-Channel marketing

(0)

Multi-Channel distribution

(0)

Marketing automation

(0)

Price/Margin management

(0)

Promotions management

(0)

Property management

(0)

Rate management

(0)

Real-Time data

(0)

Real-Time updates

(0)

Reporting/Analytics

(0)

Search/Filter

(0)

Single property

(0)

Spa/Activity management

(0)

Tax calculation

(0)

Third party booking

(0)

User management

(0)

Website integration

(0)

Work order management

(0)

Accounting

(0)

Activity dashboard

(0)

API

(0)

Availability indicator

(0)

Availability management

(0)

Billing & invoicing

(0)

Built-in accounting

(0)

Contact database

(0)

Contact management

(0)

CRM

(0)

Customer database

(0)

Customer history

(0)

Data import/export

(0)

Discount management

(0)

Drag & drop

(0)

Dynamic pricing

(0)

Electronic payments

(0)

Email templates

(0)

Employee management

(0)

Extended stay

(0)

For vacation rentals

(0)

Group reservations

(0)

Guest communications

(0)

Guest experience management

(0)

Housekeeping management

(0)

Inventory management

(0)

Invoice management

(0)

Loyalty program

(0)

Maintenance management

(0)

Maintenance scheduling

(0)

HotelFriend alternatives

HotelFriend

4.5

(21)

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.3

Customer Support

4.7

Campspot

4.6

(88)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.6

Customer Support

4.7

Guesty Lite

4.7

(546)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.4

eZee Absolute

4.6

(405)

visit website

Starting from

23.86

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

HotelFriend pricing

Value for money rating:

4.3

(21)

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about HotelFriend price and value

Value for money rating:

4.3

(21)

To see what individual users think of HotelFriend's price and value, check out the review snippets below.

“The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important.”

Paul M.

Chief Digital Officer

“HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support.”

Devashish C.

Digital Marketing Expert

HotelFriend integrations (18)

Integrations rated by users

We looked at 21 user reviews to identify which products are mentioned as HotelFriend integrations and how users feel about them.

Mailchimp

Integration rating: 4.0 (1)

HotelFriend support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

24/7 (Live rep)

Phone Support

Knowledge Base

Training options

Live Online

In Person

Documentation

Webinars

Videos

HotelFriend FAQs

Q. What type of pricing plans does HotelFriend offer?

HotelFriend has the following pricing plans:
Starting from: €64.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of HotelFriend?

HotelFriend has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does HotelFriend support?

HotelFriend supports the following languages:
English, German

Q. Does HotelFriend support mobile devices?

HotelFriend supports the following devices:
Android, iPad, iPhone

Q. Does HotelFriend offer an API?

Yes, HotelFriend has an API available for use.

Q. What other apps does HotelFriend integrate with?

HotelFriend integrates with the following applications:
GitHub, Adobe Commerce, WooCommerce, PayPal, SALTO KS, Event Temple, Odoo , WordPress, Freshdesk, Marketo Sales Connect, MySQL, Netlify, Invoiced, The Receptionist for iPad, QuickBooks Money, Mailchimp, Intercom, Shopify

Q. What level of support does HotelFriend offer?

HotelFriend offers the following support options:
Email/Help Desk, Chat, 24/7 (Live rep), Phone Support, Knowledge Base

Related categories

Vacation Rental

Hotel Management

Hospitality Property Management

Billing and Invoicing

Reservations

Hostel Management

Hotel Channel Management