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RoomKeyPMS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Local Experts, the Best Support
Table of Contents
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RoomKeyPMS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
RoomKeyPMS overview
What is RoomKeyPMS?
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.
Key benefits of using RoomKeyPMS
Starting price
Alternatives
RoomKeyPMS’s user interface
RoomKeyPMS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.3
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about RoomKeyPMS?
Reviewers indicate RoomKeyPMS is user-friendly, easy to train staff on, and offers accessible training materials and helpful reporting tools. They find the platform convenient for daily hotel operations, with strong integration options and affordability, though some mention challenges for less tech-savvy users and desire better mobile compatibility. They note occasional navigation difficulties and wish for more streamlined processes in certain areas.
Users report customer support is a major strength, describing the team as responsive, knowledgeable, and patient. They appreciate quick assistance and clear communication, but some mention inconsistent experiences with support responsiveness and a preference for more personalized service at times.
Select to learn more
Who uses RoomKeyPMS?
Based on 89 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
RoomKeyPMS's key features
Most critical features, based on insights from RoomKeyPMS users:
All RoomKeyPMS features
Features rating:
RoomKeyPMS awards
RoomKeyPMS alternatives
RoomKeyPMS
Starting from
No pricing info
roommaster
Starting from
150
Per month
Lodgify
Starting from
16
Per month
GuestTracker
Starting from
500
One-time payment
RoomKeyPMS pricing
Pricing plans
Pricing details:
Small Hotel
No pricing info
Features included:
- Cloud-Based
- Customized Reports
- Digital Key Creation
- Email Support
- Emergency Phone Support
- Front-Office Operation
- ID Identification
- Knowledge Base
- Mobile Check-in and Out
- No Gateway Fee
- Optimizes Booking Engine
- Package Promotion
- Payment Processing
- Profile Creation
- Rate Customization
- Reservation Management
- Unlimited Users
Midsize Hotel
No pricing info
Features included:
- 400+ Channels
- Ad Campaigns
- Automated Emails
- Bill Creation
- Chargeback Portal
- Cloud-Based
- Credit Card Processing
- Customized Reports
- Digital Key Creation
- Email Marketing
- Email Support
- Emergency Phone Support
- Front-Office Operation
- ID Identification
- Knowledge Base
- Meta Search Management
- Mobile Check-in and Out
- No Gateway Fee
- Operational Interfaces
- Optimizes Booking Engine
- Package Promotion
- Payment Processing
- Profile Creation
- Rate Checker
- Rate Customization
- Reservation Management
- Survey Management
- Unlimited Users
Large & Chain Hotel
No pricing info
Features included:
- 400+ Channels
- Ad Campaigns
- AI-Based Management
- Automated Emails
- Bill Creation
- Chargeback Portal
- Cloud-Based
- Credit Card Processing
- Customized Reports
- Dedicated Support Manager
- Digital Key Creation
- Email Marketing
- Email Support
- Emergency Phone Support
- Front-Office Operation
- ID Identification
- Knowledge Base
- Meta Search Management
- Mobile Check-in and Out
- Multi-Property Feature
- No Gateway Fee
- Operational Interfaces
- Optimizes Booking Engine
- Package Promotion
- Payment Processing
- Premium Interfaces
- Profile Creation
- Rate Checker
- Rate Customization
- Reservation Management
- Survey Management
- Unlimited Users
User opinions about RoomKeyPMS price and value
Value for money rating:
To see what individual users think of RoomKeyPMS's price and value, check out the review snippets below.
Laurie H.
Assistant General Manager
Pia B.
Front Desk Manager
RoomKeyPMS integrations (28)
Top integrations
RoomKeyPMS customer support
What do users say about RoomKeyPMS customer support?
Customer support rating:
We analyzed 46 verified user reviews to identify positive and negative aspects of RoomKeyPMS customer support.
Widespread user sentiment highlights RoomKeyPMS support as knowledgeable, friendly, and consistently patient when resolving issues.
A portion of users appreciate the quick response times and ease of reaching support without lengthy holds or delays.
Multiple reviewers mention that support staff go above and beyond, providing clear instructions and effective problem-solving.
A minority of users report difficulty getting timely responses or clear communication from customer service when issues arise.
Support options
Training options
To see what individual users say about RoomKeyPMS's customer support, check out the review snippets below.
“Roomkey is user-friendly, and if you ever get in a jam there is always support online with step-by-step instructions or contact live support, the techs are so knowledgeable, friendly, and most of all patient. ”
Lois F.
Front Desk
“In my short time with Plaza la Reina, I have been treated with nothing but kindness, compassion, and respect by the RoomKey tech support team as I have made my way through a very steep learning curve after 15 years having only used the one PMS system all that time. ”
Dean K.
Hotel Operations Manager
“Sometimes its hard to get a response from customer service when issues arise.”
Jennifer F.
Administrative Assistant
RoomKeyPMS FAQs
RoomKeyPMS has the following pricing plans:
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of RoomKeyPMS?
RoomKeyPMS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does RoomKeyPMS support?
RoomKeyPMS supports the following languages:
French, English
Q. Does RoomKeyPMS offer an API?
Yes, RoomKeyPMS has an API available for use.
Q. What other apps does RoomKeyPMS integrate with?
RoomKeyPMS integrates with the following applications:
Maitre'D, MYOB Business, MYOB Acumatica, SALTO KS, Medallia Experience Cloud, QuickBooks Online Advanced, Ving, Squirrel POS, Asterisk, HelloShift, Avaya Cloud Office, Revinate, Heartland Payments+, Shift4, Ordyx
Q. What level of support does RoomKeyPMS offer?
RoomKeyPMS offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base