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ADP Workforce Now Logo

ADP Workforce Now

Cloud based Human capital management (HCM) suite

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ADP Workforce Now Pricing, Features, Reviews and Alternatives

ADP Workforce Now product overview

What is ADP Workforce Now?

ADP Workforce Now is a complete, cloud-based human capital management and talent management solution for companies with more than 50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, ADP Workforce Now frees HR teams from mundane tasks so they can focus on their people and drive business results. Plus, Workforce Now integrates simply and securely with other best-of-breed HR and business applications through convenient APIs and the ADP Marketplace.

Key benefits of using ADP Workforce Now

  • Fewer employee questions – easy self-service tools like our top-rated mobile app provide access to W2s, timecards, paychecks, onboarding, benefits enrollment, and more.

  • Less manual data entry – your updates sync automatically to payroll, benefits and dozens of other systems.

  • Competitive pricing – options designed to meet your specific needs.

  • Unmatched expertise – with over 70 years of experience, ADP has served organizations across nearly every industry.

  • Automated alerts – to help prevent costly errors.

  • Compliance with confidence – over 2,500 specialists actively monitor regulatory changes and focus on helping you meet your compliance needs.

  • Trusted – more than 70,000 businesses rely on ADP Workforce Now to get their payroll, HR, benefits, talent management, time & labor management, and compliance done right.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    FAQs/Forum

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    ADP Workforce Now features

    Functionality

    4.3

    /5

    6K

    Total features

    86

    8 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    Self Service Portal
    API
    Alerts/Notifications
    Employee Database
    Customizable Reports

    Functionality contenders

    ADP Workforce Now users reviews

    Overall Rating

    4.4

    /5

    6K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.24/10
    Rating distribution

    5

    4

    3

    2

    1

    3,475

    1,879

    569

    121

    54

    Pros
    It is a very stable system with useful features. Easy to implement with good technical support.
    The flexibility of being able to use the app and website. Super easy to use and fun navigation on the website.
    The ease as an employee was wonderful. Also added benefit you get your tax forms earlier than by mail which is a super plus.
    Cons
    The site itself is hard to navigate to as ADP has a few other portals. There are also a number of features and views that are not utilized by our company so the robustness of the software is lost.
    I hate to be negative however my experiences using this program on behalf of my client have been excruciating.
    There really isn't much aside from the lack of error messages. When something goes wrong it doesn't really tell you what is going wrong so it's hard to know what to fix.

    Overall rating contenders

    Overall Rating

    ADP has the brand recognition but that's as far as it will take you

    Reviewed a month ago

    Transcript

    Jeremy B: I am Jeremy, I'm a senior analyst and I give ADP Workforce Now a four out of five. For more,...

    AvatarImg
    AvatarImg

    Julie W.

    Web Project Coordinator

    Marketing and Advertising, 201-500 employees

    Review source

    Overall Rating

    Makes employee benefits simple and easy

    Reviewed a year ago

    Transcript

    Julie W.: Hi, my name is Julie. I'm a project coordinator in the marketing industry, and I give ADP Workforce...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    ADP Work Force Now Review

    Reviewed a year ago

    I had a great experience using the software it gives a wholistic view of where your paycheck goes!

    Pros

    ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

    Cons

    Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Not intuitive enough

    Reviewed 22 days ago

    Tedious and frustrating software that needs to be nuanced

    Pros

    Dashboard for employees looks nice and gives a good overall status of pay and year to date details

    Cons

    Hard to use overall for employees, we get a lot of complaints. Scheduling is tedious and needs to offer better calendars that are easily integrated

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Not a good option for smaller companies

    Reviewed 2 months ago

    Not great. Customer service is a joke without a dedicated service team, which you can only get by meeting a certain size threshold or paying roughly four times the monthly rate for basic service. They are constantly changing the theme/formatting of the website (at least twice a year), so you have to relearn things often. Six months ago I had a call with them to explore adding the Applicant Tracking and Performance Management modules, and they ended up presenting me with the biggest suite possible without 12 other pieces I didn't need (which was going to increase our annual cost on the system by 3 times, or $40k). When asked to quote me on just the 2 modules I wanted, they literally said "what is your budget? that will help us determine the price." Very backwards approach.

    Pros

    Lots of customization in reporting and accesses

    Cons

    Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Worth the Money!

    Reviewed 3 months ago

    It has been great, the implementation team and standard support are always very quick to resolve issues.

    Pros

    Payroll was quite the process before having an all in one system for time and attendance and payroll processing. Now it is very smooth and having all of our employee data in one place is great!!

    Cons

    It is a more expensive option but the expandability for future growth and top rate security offset this in my opinion.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Review of ADP Workforce Now

    Reviewed 22 days ago

    I am satisfied with the overall experience I have using ADP Workforce Now and would definitely recommend the software to anyone.

    Pros

    I really like that ADP Workforce Now is one system instead of the 3 systems I was using before. This means there is no need to look up information in different systems and has completely eliminated the use on interfaces.

    Cons

    There are times where our client service team are hard to get a hold of and we will need to be transferred between departments. Sometimes this makes productivity hard when you spend a long amount of time on the phone.

    ADP Workforce Now FAQs and common questions

    Q. Who are the typical users of ADP Workforce Now?

    ADP Workforce Now has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ADP Workforce Now support?

    ADP Workforce Now supports the following languages:
    English, French, Spanish


    Q. Does ADP Workforce Now support mobile devices?

    ADP Workforce Now supports the following devices:
    Android, iPad, iPhone


    Q. Does ADP Workforce Now offer an API?

    Yes, ADP Workforce Now has an API available for use.


    Q. What other apps does ADP Workforce Now integrate with?

    ADP Workforce Now integrates with the following applications:
    Microsoft Outlook, Sage Intacct, QuickBooks Online Advanced, QuickBooks Desktop Enterprise, Oracle Cloud HCM, SAP Concur


    Q. What level of support does ADP Workforce Now offer?

    ADP Workforce Now offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum

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