ADP Workforce Now Pricing, Features, Reviews & Comparison of Alternatives

ADP Workforce Now

Human capital management

4.33/5 (3,606 reviews)

ADP Workforce Now overview

ADP Workforce Now is a complete, cloud-based human capital management and talent management solution for companies with more than50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, ADP Workforce Now frees HR teams from mundane tasks so they can focus on their people and drive business results. Plus, Workforce Now integrates simply and securely with other best-of-breed HR and business applications through convenient APIs and the ADP Marketplace.

ADP Workforce Now includes a native ADP mobile app (available on iOS and Android) for employee and manager self-service.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage the workforce and make data-driven decisions. Functionality can be added as needed, as businesses grow.
www.adp.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, Spanish
ADP Workforce Now screenshot: Talent Profile: HRBenchmarking, powered by ADP DataCloud.ADP Workforce Now screenshot: Reports Example: ComplianceADP Workforce Now screenshot: HR: Personal ProfileADP Workforce Now screenshot: HR: Statutory ComplianceADP Workforce Now screenshot: Analytics Example - dashboardADP Workforce Now screenshot: Benchmarking: sample (compensation explorer)ADP Workforce Now screenshot: ADP Mobile App sampleADP Workforce Now screenshot: Branded Career Center: RecruitmentADP Workforce Now screenshot: Payroll exampleADP Workforce Now – a complete Human Capital Management solution

ADP Workforce Now reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.2
  4.1
Kym Wells

ADP

Used daily for 1-2 years
Reviewed 2019-08-29
Review Source: Capterra

After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.

Pros
ADP has automated several process that used to be manual.

Cons
The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Cyndi Miller

WFN Review

Used daily for 2+ years
Reviewed 2019-08-27
Review Source: Capterra

I have been expanding the functions within WFN - we added time and attendance this year and plan on using other feature to help us grow and scale our payroll. I find as the complexities of our payroll increases, WFN can handle and grow with us.

Pros
The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.

Cons
It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Shikha Verma

ADP Workforce Now-Most used and advanced Human Capital Management Solutions

Used daily for 2+ years
Reviewed 2019-04-30
Review Source: Capterra

Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.

Pros
ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc. This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service. It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately. The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application. The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.

Cons
The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Samridh Shrestha

Easy to Use and Easy to Manage

Used weekly for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Pros
Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP. - Easy to manage my PTO and see balances I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP. Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours. - Notifications ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out. - Everything in one place All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too. I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in. Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

Cons
- Outdated look I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO. - More details needed I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things - Update takes time When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

Minimize review

Collin Enke

Leading Payroll Vendor for a Reason

Used daily for 2+ years
Reviewed 2018-12-13
Review Source: Capterra

This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.

Pros
This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

Cons
ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

ADP Workforce Now pricing

Pricing options
Subscription
View Pricing Plans

Contact ADP for full pricing information.

ADP Workforce Now features

API
Activity Dashboard
Customizable Reporting
Employee Database
Employee Portal
Employee Self Service
Recruiting Management
Reporting & Statistics
Self Service Portal

Activity Tracking (209 other apps)
Applicant Tracking (262 other apps)
Automatic Notifications (327 other apps)
Automatic Reminders (215 other apps)
Customizable Branding (251 other apps)
Data Import/Export (238 other apps)
Employee Management (279 other apps)
Employee Onboarding (191 other apps)
Performance Management (189 other apps)
Real Time Reporting (212 other apps)
Third Party Integration (260 other apps)

Additional information for ADP Workforce Now

Key features of ADP Workforce Now

  • Payroll
  • Human resource management
  • Global human capital management
  • Time and attendance
  • Benefits administration
  • ACA administration
  • Talent management
  • Analytics
  • Mobile friendly
  • Employee wellness
  • Cloud based storage
  • Web based dashboard
  • HR outsourcing services
  • API library
  • Manager and employee self-Service
  • Create user permissions
  • Demo version
  • Scalable plans
  • Multi-lingual service
  • Online support
  • Compensation
  • Talent Management
  • Recruitment
  • Performance Management
  • HR Analytics
  • Benchmarking
  • Reporting
  • Compliance
  • Open Enrollment
View All Features

Benefits

Fewer employee questions – easy self-service tools like our top-rated mobile app provide access to W2s, timecards, paychecks and more.

Less manual data entry – your updates sync automatically to payroll, benefits and dozens of other systems.

Competitive pricing – options designed to meet your specific needs.

Unmatched expertise – with over 65 years of experience, ADP has served organizations across nearly every industry.

Automated alerts – to help prevent costly errors.

Compliance with confidence – over 2,500 specialists actively monitor regulatory changes and focus on helping you meet your compliance needs.

Trusted – more than 60,000 businesses rely on ADP Workforce Now to get their payroll, HR, benefits, talent management, time & labor management, and compliance done right.