ADP Workforce Now Reviews

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Dashboard for employees looks nice and gives a good overall status of pay and year to date details

Hard to use overall for employees, we get a lot of complaints. Scheduling is tedious and needs to offer better calendars that are easily integrated

Lots of customization in reporting and accesses

Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

Payroll was quite the process before having an all in one system for time and attendance and payroll processing. Now it is very smooth and having all of our employee data in one place is great!!

It is a more expensive option but the expandability for future growth and top rate security offset this in my opinion.

I really like that ADP Workforce Now is one system instead of the 3 systems I was using before. This means there is no need to look up information in different systems and has completely eliminated the use on interfaces.

There are times where our client service team are hard to get a hold of and we will need to be transferred between departments. Sometimes this makes productivity hard when you spend a long amount of time on the phone.

I like this software because before I transferred over to this company it was all hands on deck. Workers had to go into the office to receive the paycheck and the w-2 forms

They only thing I didn't like about this software was I didn't understand why it took so long for this to happen.

So from the title you can already tell I'm ecstatic about the software being easy to use. There is so much information on this site that helps you figure out anything you need to know, from what time you clocked in to how to request a day off. Navigating around the system you will soon find more and more useful information. Everything is lapeled so that makes it easy to use.

Even thought everything is lapeled it can be a lot to remember.

What I like most about this software was that you could sign in online and get any of your paystub‘s T4 slips all in one spot was fantastic that way also because of their usually being all in one person in charge of payroll this made it much easier to control.

My least favourite part of this product is that even registering is a bit of a pain especially if you don’t have the information easily recognized through your paperwork it requires a username and password your employee ID your other post policy number and you’re in there is a very basic basic software where there’s a list of your paystub

In my experience of using this software for over six plus years, I have always liked how easy-to-use this software is, and appreciate how I can find what I need on the very self access friendly portal. When I have reached out for assistance it had a fast turn around for responses. What I like most is the easy navigation and convenience in retrieving any documents I need sent to my email in great timing.

Though the software was still useful and I managed to figure out the error, when logging in at time it may be difficult only because I have had logins with various employment. However the password/username recovery process is simple and customer service is quick with this software. Other than this, there have not been many cons in my experience.

The fact that it shows the basic payslip functions

The breakdown of payments are not detailed enough

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the...

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I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

I like that ADP gives you complete control over all aspects of HR & Payroll within workforce now.

Because it is so customizeable, there can be issues getting feaetures working or fixed. Also, the sales and implementation team are hard to get ahold of once paperwork is finalized. They seem to disappear and work on their own schedule without feedback, regular updates on progress, etc.

ADP Workforce Now is an excellent software program if you are interested in streamlining your payroll process and making your business run effortlessly, efficiently and eliminate your stress! ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I process employee personal and W4 information in just a few easy...

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I honestly cannot think of any cons working with ADP Workforce Now software program...It's right on point and meets all my expectations. My experience with ADP Workforce Now has been flawless.

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

The interface on the employee profile pages is pretty good. It's like a dashboard for each type of information for each employee (pay profile, employment profile, personal profile, etc.).

The reporting functionality leaves much to be desired from the user's perspective. I find it very difficult to locate a canned report containing the information I need, and the custom reporting can be difficult to use. We also use this product for PTO tracking, and the users find it difficult to figure out how to see all the details and manage their time off. I am constantly having to explain...

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ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

ADP is very easy to use and I love how they have a built in training platform that can train you as you use the system. There are little information bubbles that you can hover over that will give you insights to the features and updates as they are release. ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes. I really enjoy using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great system to use.

The three cons I have about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support team is very slow and sometimes too busy to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, so if you need a form or process customized to fit your company's needs, I would suggest a different system that is more customizable.

Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax information and forms, monitor time work and time off, and track pay. All of these features are displayed in an easy to navigate, user-friendly, customizable dashboard that is kind of awesome if you are obsessed with your finances. I love how everything is at your fingertips and how...

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Starting the whole process at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed but it seemed no one could get it together enough to get it for us ...needless to say weeks later the entire new hire class got the right code hence access to our paystubs

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

ADP has automated several process that used to be manual.

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.

It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.

ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.

Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.

ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc. This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using...

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The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP. - Easy to manage my PTO and see balances I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a...

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- Outdated look I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO. - More details needed I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things - Update takes time When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.