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Centrical Reviews
8 reviews
Recommended
Anonymous Reviewer
Verified reviewer
Consumer Services, 10,001+ employees
Used other for 2+ years
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Very good experience with a great company. I suggest to use the software in all the environment where production performance have to be monitored and shared real-time with the agents
My company implemented the software as a stream of a performance management program (I was in the project management team). I have found very good professionals from GamEffective side that helped us configure and customize the tool with great availability. The tool is smooth and allows our people to monitor their production performance
Interface is sometimes "too minimal". That is not always good, since it seems quite reductive in some cases
Thomas A.
Alternative Medicine, 51-200 employees
Used daily for less than 6 months
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We worked with GE on our call center getting our agents to learn a new product line. Their customer success team is amazing and helped us get up and running in under 4 weeks. Their content experts were very professional and helped us with best practices on making our training more approachable, cutting it down to a series of short sessions so it could be learned by agents on the job while doing their daily tasks. After this success we implemented their product across our sales teams also and they've been loving the platform. This is really a product that makes an impact
Great analytics Integrates seamlessly with salesforce and Zendesk Really drives performance
Graphics are a little outdated
Judy B.
Financial Services, 51-200 employees
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Gameffective's platform brought a new spirit and really changed the oldschool training in our company. We wanted to freshen up our learning materials and find interesting ways to train new employees, so we reached out to Gameffective about their learning solution. I was surprised to see how much our employees loved the platform and how motivated they were to pass the training. Gameffective's team has always been there for us, up for new ideas and happy to answer question or solve problems if necessary.
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Anonymous Reviewer
Verified reviewer
Internet, 51-200 employees
Used weekly for less than 6 months
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- Our onboarding was flawless and supported by a great agent from GE to show us how we can adapt the software - Easy-to-use and actually engaging for our sales team - We ran already a couple of successful trainings with stronger results than usually
Interface could have some more functionalities, e.g. a modular approach to show less (for better intuitiveness) or more (for the full picture) information.
Alex T.
Telecommunications, 10,001+ employees
Used weekly for less than 6 months
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It does what it sets out to do - gamification of learning. It drove a behaviour change due to points being assigned to learning and application of skills.
It can be inconsistent with reliability. This occurs when using it for a module - the app doesn’t display the information or a video correctly. Causes you to close and reopen the app
Hemant S.
Verified reviewer
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Vikash D.
Verified reviewer
Information Technology and Services, 10,001+ employees
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Luna V.
Verified reviewer
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