HotSchedules Reviews

HotSchedules

Scheduling and workforce management for restaurants

4.36/5 (386 reviews)

Pros
  • I also enjoy the creation of House Shifts to help meet projected labor needed. There are some cool reporting functions and the Broadcast feature is great for company-wide announcements.Nikki B.Read the full review
  • Its super helpful with mapping weekly schedules and for staff communication. Ease of use could be improved and the app should be free.Adrianna V.Read the full review
  • Great idea and nice to have for many industries with hourly employees, but I wouldn't view this as a solid solution for large organizations quite yet.Verified ReviewerRead the full review
Cons
  • We are not using HotSchedules and the overall experience has been horrible.David O.Read the full review
  • The messages are easy to missed. Since HotSchedules can put out so many notifications - messages get lost in the jumble.Nikki B.Read the full review
  • Horrible experience, cannot get customer service to assist us in restarting service that has been interupted or correct verification processes. Delaying our hiring process and reopening of business.Megan B.Read the full review
94%
recommended this to a friend or a colleague
paulina sabatowicz

Much better then paper schedule

Used daily for 2+ years
Reviewed 2020-05-25
Review Source: Capterra

Very positive experience. Made my schedule less chaotic and gives me options to control my work days and days off much better without having to deal with manger directly lol

Pros
Having a restaurant job means cheotic schedule. It's never the same. Impossible to keep up with and memorize. My last job had hot schedules but my new job doesn't:/ it's a nightmare without it. I miss it so much. It is so convenient to pick up and realise shifts whenever I please. No need to call or txt my co workers. Everything is done thru the app. App is not free but cheap and worth every single penny. I love that I can request days off and my ability. Super convenient. You have to wait for manager to approve or not of your request. I can see who my co workers will be for the shift. I can see all phone numbers and emails of my co workers. Every restaurant should have this app. It's very easy as well so even my 70 year old co worker knows how to use it. Very well done .

Cons
Sometimes I get loged out and have trouble logging back in. It froze few times. Could use more color and some fun options like emoji me lol make work schedule more fun

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great tool to schedule your employees

Used daily for 2+ years
Reviewed 2020-03-18
Review Source: Capterra

Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

Pros
I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

Cons
Constantly changing the format. Right after I'm used to one they changing it again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Edward Ziems

Hot for HotSchedules

Used daily for 2+ years
Reviewed 2020-06-16
Review Source: Capterra

Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication

Pros
Hot schedules makes scheduling different departments and coordinating everybody extremely easy. The platforms are easy to understand and can be accessed by anyone given authority to use the system.

Cons
The system allows for people to request for time off and to make comments. One of the only downsides of this product was that employees talked last to management about scheduling and tried to do literally all of it through hot schedules which sometimes lead to some conflict Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication goes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Darla Crask

hotschedules review

Used daily for 6-12 months
Reviewed 2017-01-31
Review Source: Capterra

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Pros
Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Cons
No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Response from HotSchedules


Hi Darla!

Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

If you are still having issues, please contact customer care for assistance!

https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Alison Isabelle

No customer service

Used daily for 2+ years
Reviewed 2020-05-02
Review Source: Capterra

I really liked the services even though it was expensive. It was very user friendly. The customer care and accounting departments made my experience a bad one.

Pros
I like the functionality of the software

Cons
I am so disappointed in the customer care. hotschedules continues to charge me after I request to suspend services. I have contacted them 8 times over this and my account was drafted numerous times after cancelation. Everyone I speak to says they do not have the authority or ability to refund me or suspend or cancel my account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Liz Porter

HotSchedules is an amazing application for all businesses!

Used daily for 2+ years
Reviewed 2020-05-06
Review Source: Capterra

Overall, I would definitely recommend HotSchedules to other businesses to manage their employee schedules.

Pros
What I liked most about HotSchedules is how user-friendly it was to use. It also made the process of posting schedules to staff and accessing so much easier!

Cons
The only con that I have is that the employee has to pay to download the application. Other than that, no complaints!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Lima

HotSchedules review

Used daily for 2+ years
Reviewed 2020-06-10
Review Source: Capterra

All I need to do because I am a user, not a administrator of the product is 4 or 6 number digit. It’s convenient for me.

Pros
I’ve had to use this product because of work and in the last two years, 90 percent of my employers use it.

Cons
Something I didn’t like about this product I it’s that it is a little complicated to use, an DV it takes sometime to get used to it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Alexandra Bosco

HotSchedules Review

Used daily for 6-12 months
Reviewed 2020-07-25
Review Source: Capterra

Overall, it eased schedule making for managers, but made it difficult for employees to clock in or out.

Pros
As a restaurant manager, this allowed my team to view their schedules and others' in an organized manner, and provided an easy to navigate space for employees.

Cons
We had several issues with employees clocking in. The app did not allow us to clock in without consistent manager approval, and we never were able to fix this problem. Ultimately, it made it harder to clock in than just using a piece of paper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Madison Campbell

Carry your schedule everywhere you go

Used daily for 6-12 months
Reviewed 2020-06-18
Review Source: Capterra

I love the convenience of this software. My coworkers also like how easy it is to request days off.

Pros
HotSchedules is a convenient way to give out weekly or monthly schedules. It works great for larger companies but would even be beneficial for smaller companies. It allows you to see who else is working and what times.

Cons
No complaints so far. It works great and as intended. It is nice to carry my schedule with me and pull it up whenever I need it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Keep your staff on the same page

Used daily for 6-12 months
Reviewed 2020-04-15
Review Source: Capterra

I think that using hot schedules Is very convient and recommend that everyone try it.

Pros
This app is so easy to use. My staff just has to look at their phone to know when they work , who they work with, and are able to cover a shift or swap hours if they run in to a problem.

Cons
I didnt like that the employees had to pay for the app. I feel that one payment from the employer. should cover the whole program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carisa Daley

General Manager and partner

Used daily for 2+ years
Reviewed 2017-02-03
Review Source: Capterra

It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost. I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Pros
The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Cons
Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Response from HotSchedules


Hey Carisa!

Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.

https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview

Please reach out if you are continuing to experience difficulty with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Greg Lewis

This software is easy to use and a great way to communicate.

Used daily for 1-2 years
Reviewed 2017-08-08
Review Source: Capterra

The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Pros
The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Cons
My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eric Falvey

Restaurant Must have

Used weekly for 2+ years
Reviewed 2020-03-10
Review Source: Capterra

As a former manager at a Texas Roadhouse, I was familiar with this software, and eager to bring it to my new venture. It immediately eliminated the use of paper schedules, and the chaos of employees switching shifts without making management aware. This increased both labor costs, and morale.

Pros
It’s easy to use, built for high volume restaurants. I took a restaurant that was still relying on paper, emailed schedules, and converted them to Bot Schedules. This eliminated issues of shift coverage changes, where we expected one employee, but another showed up, and all the associated communication issues.

Cons
It was much more difficult to order and install that I previously remember. Customer service in the sales department was definitely lacking just a touch. Once we got the ball rolling it was fine, but the initial sale was a bit rocky to start.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Garret Boos

Good Scheduler

Used daily for 2+ years
Reviewed 2018-09-13
Review Source: Capterra

Overall its very good. I don't have much issue with it, but the UI could be definitely be better.

Pros
Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.

Cons
The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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diandra dematao

Great scheduling ap

Used daily for 2+ years
Reviewed 2019-05-16
Review Source: Capterra

One of the best scheduling websites I've ever seen or used.

Pros
As a user, I love how easy this product is. You can view your schedule, see who else is working, and swap and release shifts without an issue. It has an easy to use web browser, and mobile ap (although you do pay for it) so you can use hotschedules whichever way you prefer. It also has a great messaging system which allows you to message entire groups of people at once (management, kitchen, servers). It also tells you how many people are ahead of you on a wait list for a shift you picked up. The autopick up function is excellent as well for when you need to get a shift and non are available.

Cons
I am not a fan of the most recent update. Prior, you would be able to "see all schedule" and see the entire week, alphabetically, where everyone was working etc. Now however, you can't see the weekly schedule at once and you need to click day by day. This can be challenging when trying to swap shifts with other staff, or see others schedules.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anthony Rivera

Hotschedules Implimentation

Used daily for 1-2 years
Reviewed 2017-02-04
Review Source: Capterra

I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.

Pros
I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Cons
Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

Response from HotSchedules


Anthony,

We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jessica Baldwin

Hotschedules Is Perfect For The Hospitality Industry

Used daily for 2+ years
Reviewed 2019-08-09
Review Source: Capterra

This has helped manage overtime before it even happens. While scheduling employees, the software calculates the hours and gives you a warning for any person that is going into or approaching overtime. This has saved us money and helped better allocate time. Hotschedules is a game changer for the hospitality industry.

Pros
This software is extremely user friendly. I love that my staff is able to put all of their availability changes, requests for time off and switch shifts through the software. It makes it extremely easy to create the schedule each week. Tracking of overtime is a huge help as a manager as well. This is a must have tool for anyone in the hospitality industry. It will save your scheduling sanity!

Cons
The only downside to this software is the cost for the app. While it is minimal and you can still log in for free through any web browser, a free app would be ideal for the hourly employees. I honestly have no other bad things to say about this software. I highly recommend it!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Joseph West

One of the owners for Sedona Taphouse

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

I liked the old version better where you could click the roster button while writing a schedule and see a snap shot of that day. Everyone I know can not figure out why you got rid of that. Also I have been asking for years that you make it where we can set a max amount of request per day. Like 3 request off on monday, 4 on tuesday, 2 on sunday etc... so if I could allow 2 request off on sunday. When the 3rd person went to request off it would give them a pop up that would need to be approved by a manager.

Pros
Reporting and ease to swap shift

Cons
No way to set request off parameters by the day. Schedule writing is harder with the new version

Response from HotSchedules


Joseph,

Thank you for taking time out of your day to provide us with feedback, we really appreciate it! We apologize for the less than exceptional ease of use with our new interface.

We value any and all feedback to better improve our products-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team. Thanks for being a part of our community!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sean DeCrescenzo

Great for scheduling staff in the restaurant industry

Used daily for 2+ years
Reviewed 2019-01-14
Review Source: Capterra

I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!

Pros
Intuitive User interface Easy to add new users Great scheduling utility incredible for contacting staff on a large scale Has a mobile app that users can use

Cons
The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Francis Pezzolanella

Ocean Blue Review

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

We use a few of your products, HotShedules, LogBook, Inventory. All of them make our job easier and more affective. There is a lot of room to grow with the Inventory product. Hopefully we will see improvements in the future. Still, very pleased with all the products.

Pros
IOS Compatibilty, cloud based.

Cons
Reporting can be cumbersome at times. Not all functions work well on Safari Browser.

Response from HotSchedules


Francis,

Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback for our products to influence updates in the future. We have a community request forum where you can voice your ideas and insights directly to a Customer Care specialist. Thanks again!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Very convenient tool

Used daily for 6-12 months
Reviewed 2019-03-06
Review Source: Capterra

Overall, our business couldn't function without HotSchedules. It makes scheduling easy for managers and provides vital flexibility for employees. It might be overkill for small teams, but if you frequently schedule several people for many shifts each week, it's well worth the cost.

Pros
HotSchedules allows employees to trade shifts, pick up shifts, and see their schedules very easily. It makes managing personnel and schedules so much easier for managers, and it's great for the team to have added flexibility. Without HotSchedules, trading shifts can be a nightmare for both employee and manager alike.

Cons
The only con we've seen is that HotSchedules has built-in rejections for some requests. In theory, this is a great tool - if you don't meet the criteria to make the request, then it's automatically rejected. However, there are some manual workarounds, which means employees still make requests to the manager rather than via HotSchedules since they know there can be adjustments made. This really isn't a complaint of HotSchedules since it works as it's supposed to, but just a head's up that there will still be manual adjustments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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justine bosio

everything in one place

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

i like that i can easily access the schedules and requests off in one place. I am not a fan that they took away the option to easily see what date someone made the request though. that was a feature i used often.

Pros
easy to use, keeps your organized, accessible from anywhere

Cons
the new scheduler takes longer to enter, and they took away the option to hover over a request off and see the reason and date requested. please bring back!

Response from HotSchedules


Justine,

Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback to influence the updates we make to our product in the future. We have a community request forum where you can voice your thoughts to our Customer Support team!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rebekah Dawson

Super Helpful!

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

HotSchedules has helped immensely with automating requests for time off, approving availabilities, managing schedules for 14 & 15-year-olds who have restrictions on time they can work, etc. The feature where you can switch shifts is especially helpful.

Pros
Lots of stuff is automated, no need to keep a book for requests off or shift switched. Love being able to tell our employees 'just put your request in HotSchedules'!

Cons
The website is very slow, especially the scheduling page. We have one computer in our entire business that will run it somewhat smoothly. Also, it doesn't remember that you are logged in for any amount of time. If I want to open up HS on a second tab, I have to log in there as well. Mildly infuriating but nothing huge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jeanne Rouzzo

Easy to use

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

I am not quick to learn anything regarding computer programs, but hotschedules is very easy to use. Makes putting your schedule together stress free. At times website itself has issues that can be frustrating.

Pros
Makes schedule making quick.

Cons
The website goes down or kicks you off for extended periods of time. I will say this happens less frequently than it used to. I have used hotschedules for almost six years.

Response from HotSchedules


Jeanne,

Thank you for taking time out of your day to provide feedback for us, we really appreciate it! We are happy to help make your business more efficient. We apologize for the complications you've been experiencing with our site at times, we have have a status page that shows when we have brief latency issues that might be of use. Thank you for being a part of our community for so long!

https://status.hotschedules.com/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexa Godlin

HotSchedules is a great way to keep track of your work week!

Used daily for 2+ years
Reviewed 2018-05-15
Review Source: Software Advice

I used HotSchedules for two years while serving and loved the idea where you can swap, add and release shifts if desired.

Pros
I like that you can see your schedule for the week laid out in one spreadsheet. I also like that it gives you the option to do group messages with all of your coworkers and swap shifts if needed. This software offers a lot for your work scheduling and helps you stay organized and be flexible when you need to be.

Cons
I do not like that you have to pay for the app. I also do not like how hard it is to find someone's contact on the app and then be able to copy something like an email address or phone number. I wish HotSchedules also had a better notifications system in place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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