HotSchedules Reviews

This app makes it very easy to check your schedule at anytime. Makes requesting time off or switching a shift with another employee easy as well. Far from time consuming and easy navigation around the app. Your schedule is with you where ever you go!

Having to pay $2.99 for the app is pretty much everyone's only dislike about this app.

The accessibility was it is biggest pro. Being able to login to this application from anywhere and pickup or release shifts was great. I also loved that once a schedule was released, I would get a text notification of my upcoming shifts and the app also showed when my alcohol certification would expire.

There were no cons to this app. I really think this app is very beneficial to have. The only thing that I would change is for the app to document the clock in and out times.

Ties in with inventory and POS software to establish patterns in business and gives you Forecasting on volume of business to help with your scheduling needs.

Its expensive. Especially if you want all the major features. But you get what you pay for. If you can afford it, its worth the leap.

Easy to schedule based on availability and staffing needs. It's nice to have a consolidated roster report for every position. I also like that you can sync it with the POS system to control labor.

New scheduling module makes it difficult to see how many people are on a certain schedule for each specific day. Also, having two request off options is confusing and sometimes makes it difficult for the MOD to control when people can and cannot request off

I love the features that hotschedules offers to maintain and publish accurate schedules. As a business operator, it is imperative that they are done accurately and while within our forecasted budgets. Hotschedules is easy for associates to access and navigate.

I often wish that alerts involving team members accruing overtime was more prominent, but overall like the ability to run overtime reports when necessary.

Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.

Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.

Great reporting and review. Awesome scheduling at ability to forecast sales and labor.

Not much honestly. The customer service is sometimes a little hard to get ahold of, and during maintenance or peak hours it can sometimes be hard to access the servers.

Hi Mason! Thank you so much for taking the time out of your busy day to provide us some feedback! We love to serve those who serve and appreciate your involvement in our community!

I love the fact that I can almost take charge of my own schedule with this software. I have the app, and it seriously makes my life so much easier. ? I'm a waitress, and a single mom of 2, so the fact that I can do everything from my phone is super convenient!!! I rarely have to go in to talk to a manager now. I can just pop in on the app to release/pick up shifts, change my availability, or send a message to a manger or coworker!

It took me a minute to figure out how to use it, however, I am not at all a tech person. Once I figured out how to use it, it was super easy!

The software itself is easy to navigate. The customer support is good and quick to access. Generally solve my issues quickly.

The actual scheduling of employees is difficult, I have to write the schedule down on paper EVERY week so I can truly see what the schedule looks like.

I love the convenience and ease of the app. With Hotschedules, you can easily pick up and release shifts. Also as an associate manager I used many other functions such as the logbook. Everything is just really easy to view. I also love having everyone's contact information in one place.

No complaints about Hotschedules! I think for restaurants, it is the best scheduling tool out there!

It’s very easy to use. I have access to my schedule 24/7. I can communicate with my managers effectively.

I had a little bit of difficulty trying to update my availability. I tried to do it from my phone, but ended up having to do it from my computer.

I like that your staff can add shifts, swap shifts, put a shift up for grabs, request days off, etc. I like that you can tweak it to require management approval for these things. I like the entire idea of scheduling this way, particularly in a restaurant setting.

The cost. Ridiculous. I should not be required to tell my employees they have to pay for an app to have these features. I would've much preferred ScheduleFly. Such a better deal for the employees.

I love being able to see your schedule online, and being able to pick up extra shifts or let them go as needed.

Sometimes if you cant get connection there is no way to check something online. Your schedule is a important part or your job.

Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.

Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop

Ease of use.

Nothing at this time.

Ryan, Thank you for the wonderful review and feedback! We value your role in our community and appreciate your time.

I liked most how "shift-swapping" at my restaurant became very simple. I could easily release my shift on my phone app and people would pick it up or if I needed it quick I could message people on the app or call them on my phone. They could easily pick up the shift through their phone app and no need bothering a manager as a go-between. The manager does need to approve the shift, but it is simply done and after I've already got it covered :) I liked how I can change my settings to receive email alerts or not.

I did not have any problems with this software.

I like that it's so easy not only for management but for employees. We can send information at the touch of a button and they're able to manage their schedule and alert us of issues.

I would make it easier to make daily notes to alert other management when events are happening so they can adjust staffing.

I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.

I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.

I like the ability to have everything in one place for all employees. I have used this as a server and as a manager and as a manager, being able to see what everyone needs and organize the schedules all in one place is the highlight here. And it allows you to separate different schedules, like server and manager schedules, etc.

There are some glitches sometimes, it's slow and doesn't always load on my phone. And other people have complained about this as well. I suppose some of the functions could be easier and a little more user-friendly.

The fact I can access my schedule for work whenever I need to. And I don't have to remember all the shifts I am scheduled.

How messages sent or recieved don't recieve notifications for it. WIsh I would get a alert when someone sends me a message or notification on tab showing I have a message.

It makes schedule switches very easy

The interface is complicated and it is difficult to see when I have messages.

Michelle, Thank you for taking time out of your day to provide us with feedback, we really appreciate it! We apologize for the less than exceptional ease of use with our new interface. We value any and all feedback-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team! https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

I like the way it is intergraded with our daily pos system which makes it possible for me to track things like labor.

Scheduling is a bit troublesome sometimes do to the icons on the lower right of the boxes. Forecasting could be made a bit easier to use.

My favorite thing about this program is the ability to release and pick up shifts. You can even message co-workers on the software.

Sometimes the app will glitch or freeze. However overall, Hotschedules is user friendly and their customer support is great.

Easy to interact with staff. Keep accountability in the hands of staff. Easy to use. Easy to train staff on.

Sometimes the updates make scheduling difficult. Also, we are trying to switch the day that our work week starts and they make it difficult because you have to have two weeks of schedules out before they'll do it for you.

Love Hotschedules!! They are amazing at what they do and make my life so easy when it comes to scheduling my staff and letting them switch and pick up work shifts. This is definitely something that employers with many employees need to use to make their schedule!

Non at all. This software does exactly what it says and it is amazing!