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Unifocus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unifocus: Scalable Ops & Workforce Tech for Hotels
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Unifocus - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: January 2026
Unifocus overview
What is Unifocus?
Unifocus: Unified Workforce & Hotel Operations Platform for Hospitality
Overview
Unifocus is a purpose-built workforce and hotel operations management platform designed for the hospitality industry. It enables hotels, resorts, and multi-property operators to optimize labor, ensure compliance, manage daily operations, and elevate guest service—all from one integrated solution.
Core Capabilities
1. Workforce Management
Forecasting: AI-based labor demand forecasting using occupancy, POS/PMS data, events, and seasonal trends.
Automated Scheduling: Demand-driven schedules incorporating labor standards, employee skills, preferences, seniority, and local work rules.
Time & Attendance: Digital time tracking through mobile, biometric clocks, or web-based kiosks with geo-fencing, mobile punch, and schedule enforcement.
Compliance & Budgeting: Custom rules to comply with UK, EU, and global labor laws. Dynamic labor budgeting aligns staffing with financial goals.
2. Hotel Operations
Task Management: Assign and track tasks across departments including housekeeping, maintenance, and front office.
Inspections & Service Recovery: Ensure brand compliance, resolve guest issues in real time, and track performance with checklist-based reporting.
3. Mobile-First Experience
Employee App: View schedules, request time off, update availability, and communicate with managers.
Manager Tools: Real-time alerts, shift approvals, schedule edits, and live attendance tracking.
Multilingual Support: Interfaces built to support global teams.
Technology & Integrations
APIs & SFTP: Secure and flexible integration options for real-time or scheduled data exchange.
PMS/POS Integrations: Real-time syncing with Oracle OPERA, Agilysys, Infor, and others.
HRIS & Payroll: Integrated with Oracle HCM, SAP, ADP, Workday, and more.
Event Management Tools: Integrations with Salesforce, Delphi, and RMS platforms enable smarter labor planning.
Security & Infrastructure
Cloud-Native: Hosted on Kubernetes with scalable microservices for global deployments.
SSO Support: SAML-based federated login.
SOC 1 & SOC 2 Certified: Regular audits ensure secure, compliant operations.
Vulnerability Testing: Penetration testing and automated code reviews using tools like TrustFoundry and SonarQube.
Role-Based Access Controls: Full audit trails and customizable user permissions.
GDPR Compliance: Global data privacy practices ensure legal and ethical handling of personal data.
Deployment & Support
Modular Deployment: Tailor modules to property needs and scale over time.
Self-Install or Guided Rollout: Tools for hands-on deployment or white-glove implementation.
24/7 Global Support: Teams in the US, UK, India, and Singapore provide around-the-clock assistance.
Training: Onboarding, webinars, and help documentation ensure user success.
Ideal For
Hotels, resorts, and casinos
Multi-property brands and management companies
Convention centers and destination venues
Hospitality groups with complex labor environments
Why Choose Unifocus?
Unifocus delivers the power of a labor optimization engine, real-time analytics, and hotel operations control in a single platform. With deep hospitality expertise, advanced technology, and seamless integrations, Unifocus helps hospitality businesses reduce labor costs, increase staff satisfaction, and exceed guest expectations.
Key benefits of using Unifocus
Unifocus eliminates the need for disconnected tools by unifying labor forecasting, scheduling, time & attendance, and hotel task management into a single platform. This simplifies operations, reduces administrative burden, and ensures data consistency across functions.
2. Smart Labor Optimization
Leverage AI-driven forecasting and demand-based scheduling to align labor precisely with occupancy, revenue trends, and service demand. Unifocus helps reduce labor waste, prevent understaffing, and maintain optimal service levels without overextending resources.
3. Real-Time Insights & Analytics
Make faster, smarter decisions with real-time dashboards and performance analytics. From labor costs and productivity to compliance risks and service delivery, Unifocus offers visibility at the property, regional, and enterprise levels.
4. Mobile-First Experience for Teams
Empower your workforce with Unifocus' intuitive mobile app. Employees can clock in/out, request time off, view schedules, and swap shifts. Managers can approve requests, fill open shifts, and monitor attendance—anytime, anywhere.
5. Enhanced Compliance & Control
Built-in labor compliance tools help you manage varying labor laws across regions. Configure work rules for overtime, rest periods, break enforcement, seniority prioritization, and minimum wage adherence to reduce legal risk and ensure fairness.
6. Hotel Operations Task Automation
Beyond labor, Unifocus includes operational task management tools to assign, track, and complete daily activities across departments. Whether it’s housekeeping, inspections, or guest recovery, teams stay coordinated and accountable.
7. Seamless System Integrations
Unifocus integrates with major PMS, POS, HRIS, payroll, and ERP systems, including Oracle HCM, Agilysys, Workday, and more. These integrations ensure a connected tech ecosystem with real-time data sharing and minimal manual entry.
8. Scalable & Modular Design
Whether you're operating a single resort or a global portfolio, Unifocus scales to meet your needs. Activate only the modules you require—Workforce Management, Task Management, or both—and expand as your organization grows.
9. Robust Security & Data Privacy
With SOC 1 & SOC 2 compliance, SAML-based SSO, role-based access controls, and GDPR-aligned policies, Unifocus meets the highest standards of security and privacy, protecting both operational and personal data.
10. Global Support, Local Expertise
Unifocus provides 24/7 support from teams based in the US, UK, India, and Singapore. Whether deploying across regions or configuring local rules, you’ll have access to real people who understand hospitality and your market.
Starting price
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Unifocus’s user interface
Unifocus pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about Unifocus?
Users report Unifocus is generally easy to use, with a user-friendly interface and straightforward navigation, especially on mobile devices. They find it accessible for non-native English speakers and appreciate its simplicity, though some mention the system can be complicated or unintuitive at first. They note it becomes easier with experience, but a few still struggle with certain features.
Reviewers appreciate Unifocus for making scheduling and shift management convenient, highlighting its flexibility and helpful tools for creating and adjusting schedules. They say it streamlines time tracking and labor planning, but some find copying schedules and handling complex departments challenging.
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Who uses Unifocus?
Based on 80 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Unifocus's key features
Most critical features, based on insights from Unifocus users:
All Unifocus features
Features rating:
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Unifocus pricing
Value for money rating:
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User opinions about Unifocus price and value
Value for money rating:
To see what individual users think of Unifocus's price and value, check out the review snippets below.
Ankith T.
Software Developer
Mike F.
Manager
Unifocus integrations (21)
Integrations rated by users
We looked at 80 user reviews to identify which products are mentioned as Unifocus integrations and how users feel about them.
Integration rating: 4.0 (1)
Unifocus support options
Typical customers
Platforms supported
Support options
Training options
Unifocus FAQs
Unifocus has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Unifocus?
Unifocus has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Unifocus support?
Unifocus supports the following languages:
Chinese (Simplified), English, French, German, Italian, Japanese, Portuguese, Russian, Spanish
Q. Does Unifocus support mobile devices?
Unifocus supports the following devices:
Android, iPad, iPhone
Q. Does Unifocus offer an API?
No, Unifocus does not have an API available.
Q. What other apps does Unifocus integrate with?
Unifocus integrates with the following applications:
Stayntouch PMS, Infor Property Management, Alexa, Oracle PeopleSoft, Dayforce HCM, Trackforce Valiant, BambooHR, ADP GlobalView Payroll, Paylocity, OperaDDS, Averox Business Management, Workday HCM, Paycor, Mews
Q. What level of support does Unifocus offer?
Unifocus offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)