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Paylocity Logo

Cloud-based HCM platform for SMBs and enterprises

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Paylocity - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: October 2026

Paylocity overview

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Based on 1977 verified user reviews

What is Paylocity?

Paylocity is a payroll tool with key features that include payroll management, direct deposit, reporting and analytics, W-2 preparation, time and attendance tracking, employee database management, and more.

Who uses Paylocity?

Reviews for Paylocity come from a wide variety of industries, including non-profit organization management (7% of reviewers), hospital & health care (7%), and construction (5%). The most frequent use case for Paylocity cited by reviewers is payroll (69% of reviewers).

What do users say about Paylocity pricing?

Most reviewers indicate that Paylocity delivers strong value for money, especially with customizable modules and competitive pricing. However, some users report frustration with piecemeal pricing, unexpected charges, and higher costs for advanced features or small businesses.

Starting price

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Pros & Cons

Customer Support

Approval Workflows

Team Collaboration

Bugs and Issues

Challenging implementation process

Inconsistent account support

Paylocity’s user interface

Ease of use rating:

Paylocity review summaries overview

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(70)
3-4(881)
5(1,026)

What do users say about Paylocity?

Reviewers indicate Paylocity streamlines payroll, HR, and time tracking in one platform, making it easier to manage pay, benefits, and time off. They appreciate the self-service features, customizable reports, and automation that reduce manual work and centralize employee data. Many say the platform is user-friendly, though some mention a learning curve and occasional navigation challenges, especially for new users or complex workflows.

Users report mixed experiences with customer support, noting helpful and responsive service at times, but also delays, inconsistent answers, and difficulty resolving escalated issues. They mention occasional technical glitches, reporting limitations, and a need for more intuitive training resources.

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Who uses Paylocity?

Based on 1,977 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospital & Health Care
Non-Profit Organization Management
Construction
Government Administration
Others

Use cases

Payroll
Human Resources
Onboarding
Time Tracking
Direct Deposit Payroll

Paylocity's key features

GetApp's analysis of 119 verified user reviews collected between July 2021 and October 2024 identifies Paylocity's most critical features and summarizes user sentiment about those features.

Tax Compliance

Reviewers appreciate Paylocity's tax compliance capabilities. They report that it automatically generates and files payroll tax forms, such as W-2s and 1099s, ensuring accurate and timely tax filings. Users find it helpful for managing taxes across different states and integrating with websites like TurboTax. However, some reviewers mention issues with manual tax setup and the need for better education on tax matters. They also note occasional mistakes and delays in tax corrections and reporting. Of the 31 Paylocity users who gave detailed accounts of their use of Tax Compliance, 97% rated this feature as important or highly important.


Direct deposit

Users report that Paylocity's direct deposit functionality is efficient and reliable. They appreciate the ability to automate fund transfers directly into employees' bank accounts, eliminating the need for paper checks. Reviewers highlight the ease of setting up and editing direct deposit information, as well as the flexibility to split deposits across multiple accounts. They also find the mobile app convenient for viewing paystubs and managing direct deposit details. Of the 49 Paylocity users who gave detailed accounts of their use of Direct Deposit, 96% rated this feature as important or highly important.


Payroll management

Reviewers indicate that Paylocity simplifies payroll management by automating tasks like tax calculations, deductions, and benefits contributions. They appreciate the ability to access payroll records, paystubs, and tax information easily. Users find the system user-friendly and efficient for processing payroll, although some mention issues with integration between modules and the need for manual work. They also value the control it provides for managing employee information and payroll history. Of the 38 Paylocity users who gave detailed accounts of their use of Payroll Management, 95% rated this feature as important or highly important.

See related user reviews

“I love that I can manage payroll, run audits, configure cost centers, support benefits, run reporting, handle historical data migrations, and create workflows all in one system.”
HK

Hardeep K.

HR Generalist

“there are so many features that allow you to Remind employees or participants of trainings of activities of anniversaries or birthdays there are opportunities for you to give praise and you’re easily able to see your upcoming and past paychecks.”
AG

Ashley G.

After school and summer camp teacher

“One of its greatest strengths is its ability to consolidate key processes such as payroll, benefits administration, time and attendance, and talent management into a single system.”
TL

Tonykea L.

People Technology Partner

“It has improved the payroll workflow at our company and has significantly reduced the amount of time it took us to create and audit a batch when compared with our previous service provider.”
ER

Esteban R.

Payroll Specialist


Payroll reporting

Reviewers feel that Paylocity offers various payroll reporting options, allowing businesses to gain insights into their payroll data. They appreciate the ability to print specific reports and access individual data and trends. However, some users mention difficulties with report customization and creation, as well as limited functionality in combining payroll and time data. They also note that the searchability and ease of accessing reports could be improved. Of the 27 Paylocity users who gave detailed accounts of their use of Payroll Reporting, 93% rated this feature as important or highly important.


W-2 Preparation

Users report that Paylocity makes W-2 preparation easy and efficient. They appreciate the ability to access and download W-2 forms electronically, even after leaving an employer. Reviewers highlight the automation of W-2 preparation and the timely availability of forms. They find it convenient for employees to manage their W-2 information and make necessary updates. However, some users mention that navigating W-2 information can be cumbersome initially. Of the 27 Paylocity users who gave detailed accounts of their use of W-2 Preparation, 89% rated this feature as important or highly important.


Online time tracking

Reviewers indicate that Paylocity's online time tracking is beneficial for managing work hours. They appreciate the ability to clock in and out easily, track hours daily, and integrate time tracking with payroll. Users find it helpful for remote employees and managing flexible schedules. They also value the real-time visibility of clock-ins, breaks, and meal times. However, some mention difficulties with entering time and the need for better navigation to the time tracking page. Of the 22 Paylocity users who gave detailed accounts of their use of Online Time Tracking, 86% rated this feature as important or highly important.


All Paylocity features

Features rating:

1099 preparation
360 degree feedback
401(k) tracking
Academic/Education
ACA reporting
Access controls/permissions
Accounting
Accounting integration
Action management
Activity dashboard
Activity tracking
Ad hoc reporting
Alerts/Notifications
API
Applicant tracking
Application management
Approval process control
Assessment management
Asynchronous learning
Attendance management
Attendance tracking
Audit management
Audit trail
Automated scheduling
Auto update
Availability management
Background screening
Batch processing
Benchmarking
Benefits administration outsourcing
Benefits dashboard
Benefits management
Billable items tracking
Billable & non-billable hours
Blended learning
Boolean search
Budgeting/Forecasting
Built-in course authoring
Calendar management
Candidate management
Categorization/Grouping
Certification & licensing
Certification management
Chat/Messaging
Check printing
Clock in/out
COBRA administration
Collaboration tools
Commenting/Notes
Commission management
Communication management
Compensation management
Competency management
Compliance management
Configurable workflow
Content library
Content management
Corporate/Business
Corporate card
Course management
Course tracking
Credit card management
Customizable branding
Customizable fields
Customizable questions
Customizable reports
Customizable templates
Dashboard
Data connectors
Data import/export
Data security
Data visualization
Deduction management
Disability insurance administration
Document management
Document storage
Electronic forms
Electronic signature
Email management
Employee benefits administration
Employee database
Employee engagement
Employee handbook
Employee management
Employee onboarding
Employee portal
Employee profiles
Employee recognition
Employee scheduling
Employee self service
Engagement tracking
Expense management
Expense tracking
Feedback management
FMLA administration
For accountants
Forecasting
For mobile
For small businesses
Gamification
Goal management
Goal setting/tracking
Gradebook
HIPAA compliant
HR management
HR Metrics Library
HSA/FSA administration
Individual development plans
Insurance management
Internal hr
Internal talent mobility
Interview management
Job board
Job description management
Job posting
Job requisition
Labor forecasting
Learner portal
Learning & development
Learning paths/tracks
Leave tracking
Life insurance administration
Messaging
Mileage tracking
Mobile access
Mobile alerts
Mobile app
Mobile learning
Mobile receipt upload
Multi-Country
Multi-Location
Multi-State
Negative feedback management
Offboarding
Onboarding
Ongoing performance tracking
Online time clock
Organizational charting
Orientation workflow management
Overtime calculation
Peer appraisals
Peer-to-Peer recognition
Performance appraisal
Performance management
Performance metrics
Performance review management
Progress reports
Progress tracking
Pulse surveys
Question library
Real-Time reporting
Real-Time updates
Receipt management
Recruitment management
Reimbursement management
Reminders
Reporting/Analytics
Reporting & statistics
Resume database
Resume parsing
Resume search
Retirement plan management
Review cycle tracking
Role-Based permissions
Schedule distribution
SCORM compliance
Secure data storage
Self assessment
Self-paced learning
Self service portal
Shift swapping
Sick leave tracking
Single sign on
Social media integration
Split deposits
Succession planning

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Paylocity pricing

Value for money rating:

Starting from

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No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans

User opinions about Paylocity price and value

Value for money rating:

To see what individual users think of Paylocity's price and value, check out the review snippets below.

“he customer support team has been responsive and knowledgeable whenever we've needed assistance, and the system's automation features have helped minimize errors and save valuable time.”
MD

Marilyn D.

Agency

“I love that I can manage payroll, run audits, configure cost centers, support benefits, run reporting, handle historical data migrations, and create workflows all in one system.”
HK

Hardeep K.

HR Generalist

Paylocity integrations (58)

Integrations rated by users

We looked at 1,977 user reviews to identify which products are mentioned as Paylocity integrations and how users feel about them.

Integration rating: 4.6 (107)

“EN is our benefit platform and that is what communicates with Paylocity when open enrollment occurs, new hire enrollments, terminations, changes in employee information, etc. It streamlines this process so we don't have to manually do it.”

“employee eligibility and changes”

EC

Emily C.

VP of HR

1/2
Checkr logo
Checkr

Integration rating: 4.4 (63)

“For all background checks tied to onboarding!”

SU

Sukriti U.

HR Generalist

Integration rating: 4.5 (13)

Integration rating: 4.6 (12)

“All the data that is processe in AIdaptIQ is finally pushed in Quickbooks online as the final transaction.”

VR

Vish R.

Owner

Paylocity customer support

What do users say about Paylocity customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Paylocity customer support.

A handful of users highlight Paylocity's responsive, knowledgeable support team and quick resolution of issues via multiple channels.

Multiple users appreciate the comprehensive knowledge base and the availability of live agents for immediate assistance when needed.

A number of users report slow response times, frequent handoffs, and difficulty reaching knowledgeable or dedicated support representatives.

Multiple users mention being directed to generic help articles instead of receiving tailored solutions, leading to unresolved or prolonged issues.

Support options

Email/help desk
Chat
Phone support
Knowledge base
Faqs/forum

Training options

Videos
Webinars
Documentation
Live online

To see what individual users say about Paylocity's customer support, check out the review snippets below.

“The customer service is top notch. When our company was transitioning from Paycom to Paylocity their customer support team went above and beyond to make sure our team had everything we needed every step of the way during the transition. And since we've been using Paylocity whenever we have a question the customer support team is excellent about answering our questions and assisting our employees get the help they need to do their jobs.”

JB

Julie B.

General Accountant

“The set up of the website is very user friendly for a guy like me who doesnt use this stuff often and also the help and support I receive when trying to get my pay roll done is very important to me and no matter how many times i call they are always available to help me get the job done and answer my questions and I like the way theybget straight tonthe point and get problems solved fast thats awsone to me because it allows me to keep things moving.”

DS

DENNIS S.

Owner operator

“The customer support was underwhelming. When we encountered issues or needed clarification, responses were slow and often didn't fully resolve our concerns.”

Verified reviewer profile picture

Nora D.

Director Of Membership

Paylocity FAQs

Q. Who are the typical users of Paylocity?

Paylocity has the following typical customers:
Mid-size Business, Large Enterprises, Small Business

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Q. What is Paylocity used for?

Paylocity is a cloud-based human capital management (HCM) platform that consolidates HR, finance, and IT operations into a single system. It delivers end-to-end workforce management across payroll processing, benefits administration, talent acquisition, performance management, learning and development, and workforce analytics. Designed for mid-sized to enterprise organizations, the platform supports compliance tracking, time and attendance, and employee engagement tools, with configurable workflows adaptable to industry-specific requirements. Paylocity extends its core HCM capabilities through an open API ecosystem, enabling integration with third-party ERP, accounting, and productivity systems. Role-based access controls, audit trails, and automated compliance alerts support governance across distributed teams. Reporting and analytics dashboards surface workforce trends, labor cost data, and headcount metrics, giving HR and finance leaders the data needed to inform strategic decisions. Mobile access allows employees and managers to complete HR tasks, approve requests, and view pay information from any device.


Q. Does Paylocity support mobile devices?

Paylocity supports the following devices:
iPhone, iPad, Android


Q. What level of support does Paylocity offer?

Paylocity offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

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