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Lightspeed
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lightspeed powers success in every aspect of your business.
Table of Contents
Lightspeed - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Lightspeed overview
What is Lightspeed?
Better solutions for better business, that's the Lightspeed way.
Lightspeed exists to help your dealership thrive no matter the industry. That's why we're constantly innovating and developing solutions to help you serve your customers. Not only does Lightspeed serve Marine and Boat retailers and dealers, but also powersports, motorcycle, and recreational (RV) retailers and dealers.
Work smarter, not harder, with improved visibility into your business, robust communications, complete information between parts, sales, service, and finance.
Key benefits of using Lightspeed
Build a boat
Rental and storage
Computerized Vehicle Registration
CRM
Lead Management
Payroll Processing
eSignature
Multi-location management
Industry benchmark reports
Loyalty program
LightspeedEVO texting
Marina & Rental operations
Starting price
Alternatives
with better value for money
Pros & Cons
Accounting
Inventory Management
Customer Support
Invoicing
Payment Processing
Lightspeed’s user interface
Lightspeed pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
3.6
Customer support
3.4
Reviews sentiment
What do users say about Lightspeed?
It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies.
Select to learn more
Who uses Lightspeed?
Based on 158 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Lightspeed's key features
Most critical features, based on insights from Lightspeed users:
All Lightspeed features
Features rating:
Lightspeed alternatives
Lightspeed
Starting from
No pricing info
Storable Marine
Starting from
No pricing info
BiT Dealership Software
Starting from
No pricing info
HarbaMaster
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No pricing info
Lightspeed integrations (105)
Lightspeed customer support
What do users say about Lightspeed customer support?
Customer support rating:
We analyzed 43 verified user reviews to identify positive and negative aspects of Lightspeed customer support.
A few users found Lightspeed support friendly, knowledgeable, and quick to resolve issues when contacted.
Widely noted by reviewers, support is extremely difficult to reach, with long hold times and slow responses.
A significant portion of users report unresolved issues, lack of follow-up, and limited availability from the support team.
Frequently reported by users, support staff can be inconsistent in knowledge and effectiveness, leading to frustration.
Support options
Training options
To see what individual users say about Lightspeed's customer support, check out the review snippets below.
“Any time I have a question and someone around me does not know the Lightspeed support line has been very friendly and knowledgeable in getting the info I need to bring me up to speed. ”
Jared S.
Parts Manager
“Difficult to reach support for any problem whether it's service or parts or accounting. And they don't offer the payroll option in Canada. And you have to pick a department when you call for support.”
Jennifer D.
Controller
Lightspeed FAQs
Lightspeed has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Lightspeed support?
Lightspeed supports the following languages:
English
Q. Does Lightspeed offer an API?
No, Lightspeed does not have an API available.
Q. What level of support does Lightspeed offer?
Lightspeed offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
