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3CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web & mobile-based (Android, iOS) communications system.
Table of Contents
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3CX - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
3CX overview
Based on 463 verified user reviews
What is 3CX?
By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (47% of reviewers).
What do users say about 3CX pricing?
Most reviewers indicate that 3CX delivers strong value for money, with cost-saving features and a generous free version. Some reviewers feel advanced features are expensive, and they report confusion over changing pricing and licensing.
What are the most popular integrations for 3CX?
The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.
Starting price
per year
Pros & Cons
Call Management
Cloud Deployment
Pricing
Features
Call Connection
Bugs and Issues
3CX’s user interface
3CX pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.4
Customer support
4.1
Reviews sentiment
What do users say about 3CX?
By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (47% of reviewers).
Select to learn more
Who uses 3CX?
Based on 463 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
3CX's key features
Most critical features, based on insights from 3CX users:
All 3CX features
Features rating:
3CX awards
3CX alternatives
3CX
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Per year
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3CX pricing
Pricing plans
Pricing details:
User opinions about 3CX price and value
Value for money rating:
Of 94 reviews that provide robust commentary on 3CX's price and value, 86% mention it in a positive light.
Most reviewers indicate that 3CX offers strong value for money, especially for small and growing businesses seeking to reduce telephony costs. They say the system’s use of SIP trunks and support for analog lines helps companies save significantly on phone service expenses. Most users consider the included features—such as web conferencing, screen sharing, mobile apps, and CRM integration—valuable additions that come at no extra cost. They appreciate that 3CX’s licensing is based on simultaneous calls rather than total extensions, which they find particularly cost-effective for larger offices or organizations with many infrequently used phones. Reviewers appreciate the availability of a free version and free certifications, and some say the open licensing model and compatibility with various devices and providers help further reduce costs. Some users report that 3CX is more affordable than competitors and enables them to manage their own phone service without third-party fees.
Some reviewers feel that certain advanced features, like SMS or bridging, are locked behind higher-priced plans, making the total cost rise quickly for businesses needing those options. They indicate that frequent changes to the licensing model and pricing can be confusing, and some users say that support is only available at an additional cost. A few reviewers find the licenses pricey and express concerns about unexpected changes to free offerings.
, and
To see what individual users think of 3CX's cost and value, check out the review excerpts below.
3CX integrations (68)
Integrations rated by users
We looked at 463 user reviews to identify which products are mentioned as 3CX integrations and how users feel about them.
Integration rating: 4.3 (3)
“it's a nice to have where a caller can be identified as a contact and their details would be linked. ”
Robert D.
Head of IT
Integration rating: 5.0 (6)
Integration rating: 4.2 (5)
Integration rating: 4.7 (3)
Integration rating: 5.0 (3)
Integration rating: 3.7 (3)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
3CX customer support
What do users say about 3CX customer support?
Customer support rating:
We analyzed 44 verified user reviews to identify positive and negative aspects of 3CX customer support.
Multiple users highlight fast, helpful, and knowledgeable support that resolves issues quickly and efficiently.
A portion of users appreciate the friendly support portal, forums, and easy access to helpful information.
A small group of reviewers report slow response times and difficulty reaching the right support channels.
Certain users mention support is costly, sometimes unavailable directly from 3CX, or lacking in professionalism.
Support options
Training options
To see what individual users say about 3CX's customer support, check out the review snippets below.
“In the past I encountered some issue with the call forwarding but the support team was very helpful and the issue was fixed super fast.”
Johanna N.
Customer Success Executive
“Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.”
Jimmi N.
Software Developer | Network Engineer
“The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.”
shlomo f.
manager
“The design is beginning to look outdated and you need some help online when originally setting up the lines .”
Steven H.
Customer Representative
3CX FAQs
3CX has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is 3CX used for?
3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps. 3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging. 3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number. 3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Also included are tools for remote control and assistance, and for feedback collection.
Q. What are the benefits of using 3CX?
• Native iOS and Android apps allow users to make free calls to the office and receive calls without the need to give out their personal phone number.
• Customizable statuses enable users to see which colleagues are available and who should not be disturbed.
• Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.
• CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.
• Live chat with website visitors. Easily switch to a call or video.
Q. What languages does 3CX support?
3CX supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish
Q. Does 3CX support mobile devices?
3CX supports the following devices:
Android, iPad, iPhone
Q. Does 3CX offer an API?
No, 3CX does not have an API available.
Q. What level of support does 3CX offer?
3CX offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat
