Audara - 2026 Pricing, Features, Reviews & Alternatives

Audara is an AI-driven Cloud Contact Center Platform (CCaaS) that enables 360° omnichannel communication across voice, chat, video, email, and WhatsApp, all unified within a single secure environment.

Built for scalability, reliability, and intelligent automation, Audara helps organizations deliver faster, smarter, and more personalized customer experiences while reducing operational costs and complexity.

Designed for both mid-sized and large enterprises, Audara combines human expertise with artificial intelligence to transform contact centers into intelligent experience hubs.

Omnichannel 360°

Audara integrates all key communication channels —voice, chat, WhatsApp, video, Facebook Messenger, and Instagram— ensuring customers can connect through their preferred medium while agents manage all interactions from one unified interface. Supervisors can monitor operations in real time through advanced dashboards and analytics.

AI SmartAgents

At the heart of Audara are its proprietary SmartAgents —AI-driven virtual agents capable of reasoning, handling multiple tasks, and engaging in deep, context-aware conversations. Unlike conventional chatbots, SmartAgents understand intent, maintain context across sessions, and perform transactional or data-driven tasks such as checking balances, scheduling services, or qualifying leads autonomously.

AI Copilot for Agents and Supervisors

The AI Copilot acts as a real-time assistant for human agents and supervisors, providing live recommendations, call summaries, emotion detection, and conversation analytics. This reduces average handling time (AHT), improves accuracy, and accelerates training for new agents while ensuring every interaction aligns with brand and compliance standards.

Autonomous QA with AI

Audara’s AI-driven Quality Assurance (QA) engine autonomously reviews and scores 100% of customer interactions, identifying improvement opportunities, compliance gaps, and best practices. By removing human bias, it guarantees consistent evaluation and faster feedback cycles —transforming quality management from a manual task into an automated, data-driven process.

OmniScan Analytics Assistant

The OmniScan module empowers supervisors and managers to literally “talk” to their data. Using natural language queries, teams can instantly generate new insights, visualizations, and downloadable reports without relying on technical staff. OmniScan turns analytics into an intuitive, conversational experience —bridging the gap between data and decision-making.

Voice, Chat & Video Intelligence

Audara supports SIP and WebRTC, delivering HD-quality voice communications with advanced features such as IVR, predictive and preview dialers, call recording, voicebots, speech analytics, and emotion detection. Integrated chat and video capabilities make customer interactions more dynamic and effective.

Security and Compliance

Built with enterprise-grade encryption, role-based access control, and multi-region hosting, Audara ensures full compliance with GDPR, ISO 27001, and local data privacy regulations. Each deployment runs within an isolated, monitored environment with guaranteed uptime backed by SLA.

Scalable Pricing and Customization

Audara offers flexible subscription plans for teams of 5 to 1000+ users, available on monthly or annual billing. Each plan includes omnichannel communication, CRM 360°, AI tools, and analytics, with add-ons such as additional channels, conversations, or integrations.

The available plans are:

VoiceOnly: Intelligent voice-only operations (inbound/outbound/mixed).

OmniChat: Omnichannel messaging with unlimited AI chatbots and CRM.

OmniPlus: Adds full voice capabilities, Auto Dialers, IVR, Voicebots, and Speech Analytics.

Infinity: Custom enterprise deployments for advanced AI and integration needs.