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GoTo Connect Pricing, Features, Reviews and Alternatives
GoTo Connect product overview
What is GoTo Connect?
GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.
Key benefits of using GoTo Connect
Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.
Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.
Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.
Screen share: Share your whole computer screen or just a specific application.
Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.
Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.
Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.
Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.
Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.
Typical customers
Platforms supported
Support options
Training options
GoTo Connect pricing information
Value for money
4.5
/5
652
Starting from
27
/user
Per month
Pricing options
Value for money contenders
GoTo Connect features
Functionality
4.5
/5
652
Total features
93
21 categories
Most valued features by users
Functionality contenders
GoTo Connect users reviews
Overall Rating
4.5
/5
652
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.91/10
424
171
37
10
10
Kegan L.
Kelly M.
Overall rating contenders
Annette W.
office manager
Insurance, 1-10 employees
Review source
Transcript
Anette W.: Hi. My name's Annette. I am an insurance agency owner. I give GoToConnect a five out of five....
Susan M C.
Owner
Financial Services, 1-10 employees
Review source
Transcript
Susan : Hi, my name is Susan. I'm the owner of my own company. I give, GoToConnect a five out of five...
Ann H.
Mental Health Care, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.
This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.
Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.
Jaden G.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
Review source
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Great for monitoring
I really liked the ability to check total calls as well as the monitoring in the que. It is great to be able to see who is on a call and who is next up.
Only issue is having to switch between views to see the different ques in the way I wanted
Colin L.
Used daily for 2+ years
Review source
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Integration into our dental practice management software. Curved Hero. Text messaging evolution has gotten better, but need improvement.
Two things: 1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to. 2) customer support emails: they need to summarize...
Adam S.
Automotive, 501-1,000 employees
Used daily for 2+ years
Review source
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This system absolutely changed how we did business just as COVID started. Made life easier for everyone.
Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time
everything has gone well so far over the last 3 years
Amelia D.
Hospital & Health Care, 5,001-10,000 employees
Used daily for 2+ years
Review source
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Quality and time-saving. Definitely helps us!
Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap.
As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us.
GoTo Connect FAQs
GoTo Connect has the following pricing plans:
Starting from: $27.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of GoTo Connect?
Q. What languages does GoTo Connect support?
Q. Does GoTo Connect support mobile devices?
Q. What other apps does GoTo Connect integrate with?
Common GoTo Connect comparisons
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