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GoTo Connect Logo
GoTo Connect
4.5
(652)

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The first-ever truly unified voice and video solution.

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(32)

GoTo Connect Pricing, Features, Reviews and Alternatives

GoTo Connect product overview

Price starts from

27

/user

Per month

What is GoTo Connect?

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.

Key benefits of using GoTo Connect

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
Documentation

GoTo Connect pricing information

Value for money

4.5

/5

652

Starting from

27

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GoTo Connect features

Functionality

4.5

/5

652

Total features

93

21 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Chat/Messaging
Contact Management
Mobile Access
Communication Management

Functionality contenders

GoTo Connect users reviews

Overall Rating

4.5

/5

652

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10
Rating distribution

5

4

3

2

1

424

171

37

10

10

Pros
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Cons
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
Nothing at this time that I dislike about this software.

Overall rating contenders

AW
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Annette W.

office manager

Insurance, 1-10 employees

Review source

Overall Rating

Ease of use

Reviewed 2 years ago

Transcript

Anette W.: Hi. My name's Annette. I am an insurance agency owner. I give GoToConnect a five out of five....

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Susan M C.

Owner

Financial Services, 1-10 employees

Review source

Overall Rating

Never Missing A Call

Reviewed 2 years ago

Transcript

Susan : Hi, my name is Susan. I'm the owner of my own company. I give, GoToConnect a five out of five...

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Ann H.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best business decision I ever made

Reviewed 4 years ago

The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Pros

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Cons

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

JG
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Jaden G.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Connect center is great for admins

Reviewed 7 months ago

Great for monitoring

Pros

I really liked the ability to check total calls as well as the monitoring in the que. It is great to be able to see who is on a call and who is next up.

Cons

Only issue is having to switch between views to see the different ques in the way I wanted

CL
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Colin L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good, almost great.

Reviewed 5 years ago
Pros

Integration into our dental practice management software. Curved Hero. Text messaging evolution has gotten better, but need improvement.

Cons

Two things: 1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to. 2) customer support emails: they need to summarize...

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Adam S.

Automotive, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best thing we ever did

Reviewed 4 months ago

This system absolutely changed how we did business just as COVID started. Made life easier for everyone.

Pros

Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time

Cons

everything has gone well so far over the last 3 years

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Amelia D.

Hospital & Health Care, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Go To for Quality

Reviewed a year ago

Quality and time-saving. Definitely helps us!

Pros

Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap.

Cons

As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us.

GoTo Connect FAQs

Q. What type of pricing plans does GoTo Connect offer?

GoTo Connect has the following pricing plans:
Starting from: $27.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of GoTo Connect?

GoTo Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does GoTo Connect support?

GoTo Connect supports the following languages:
English, French, German, Portuguese, Spanish

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Q. Does GoTo Connect support mobile devices?

GoTo Connect supports the following devices:
Android, iPad, iPhone

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Q. Does GoTo Connect offer an API?

Yes, GoTo Connect has an API available for use.

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Q. What other apps does GoTo Connect integrate with?

GoTo Connect integrates with the following applications:
Zoho CRM, Microsoft Azure, Google Workspace, Microsoft Teams, Salesforce Sales Cloud, Slack

See alternatives

Q. What level of support does GoTo Connect offer?

GoTo Connect offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

See alternatives

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