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GoTo Connect Pricing, Features, Reviews and Alternatives

GoTo Connect product overview

Price starts from

19.95

/user

Per month

What is GoTo Connect?

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, reliable and flexible solution. Users can meet, talk, and collaborate seamlessly via web browser, desktop application, or desk phone with features ranging from secure video conferencing and screen sharing, to virtual voicemail and call forwarding.

Key benefits of using GoTo Connect

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
Documentation

GoTo Connect pricing information

Value for money

4.5

/5

603

Starting from

19.95

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GoTo Connect features

Functionality

4.5

/5

603

Total features

94

15 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Chat/Messaging
Contact Management
Mobile Access
Call Recording

Functionality contenders

GoTo Connect users reviews

Overall Rating

4.5

/5

603

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.97/10
Rating distribution

5

4

3

2

1

398

157

31

8

9

Pros
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

I love that its simple and clean interface. I love that I can use it to call Worldwide.
AvatarImg

Kegan L.

This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

AR

Anonymous Reviewer

Cons
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.

AF

Ardalon F.

Nothing at this time that I dislike about this software.
AvatarImg

Kelly M.

Overall rating contenders

Overall Rating

Ease of use

Reviewed a year ago

Transcript

Anette W.: Hi. My name's Annette. I am an insurance agency owner. I give GoToConnect a five out of five....

AvatarImg
AvatarImg

Susan M C.

Owner

Financial Services, 1-10 employees

Review source

Overall Rating

Never Missing A Call

Reviewed a year ago

Transcript

Susan : Hi, my name is Susan. I'm the owner of my own company. I give, GoToConnect a five out of five...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Really Effortless Collaborating Tool

Reviewed 16 days ago
Pros

GoTo Connect works excellently from wherever my teammates are residing. Moreover, this remarkable software is exceedingly effortless to set up and operate. Also, I love that I can seamlessly design custom call routing. I can join numerous essential meetings and calls from my office computer, or through my smartphone.

Cons

If the internet connection is slow, pick-up calls become actually frustrating. GoToConnect definitely requires substantially high-speed internet so that attending a call is smooth. This is the utmost dislike of GoToMeeting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Perfect Product for All-in-out

Reviewed 7 months ago

It's one of the least buggy software out there when it comes to video and audio conferencing.

Pros

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Cons

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Inexpensive VOIP phone system

Reviewed a month ago

Saved a lot of money using their VOIP over using a traditional landline provider. Voice quality is excellent . They have capability of voicemail and forwarding phone numbers all in the admin panel

Pros

This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.

Cons

Everything about the system is pretty straight forward. I have not found any features that are missing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

It works, but not well, and it has such great potential.

Reviewed 3 years ago

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Best Service For Remote Call Centers

Reviewed 4 months ago

This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.

Pros

We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.

Cons

This software had no weaknesses at all. It is robust and provides every feature you could dream of.

GoTo Connect FAQs and common questions

Q. What type of pricing plans does GoTo Connect offer?

GoTo Connect has the following pricing plans:
Starting from: $19.95/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of GoTo Connect?

GoTo Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does GoTo Connect support?

GoTo Connect supports the following languages:
German, English, Spanish, French, Portuguese


Q. Does GoTo Connect support mobile devices?

GoTo Connect supports the following devices:
Android, iPad, iPhone


Q. Does GoTo Connect offer an API?

Yes, GoTo Connect has an API available for use.


Q. What other apps does GoTo Connect integrate with?

GoTo Connect integrates with the following applications:
Zoho CRM, Microsoft Azure, Google Workspace, Microsoft Teams, Salesforce Sales Cloud, Slack


Q. What level of support does GoTo Connect offer?

GoTo Connect offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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