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GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, reliable and flexible solution. Users can meet, talk, and collaborate seamlessly via web browser, desktop application, or desk phone with features ranging from secure video conferencing and screen sharing, to virtual voicemail and call forwarding.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.5
/5
603
Starting from
19.95
/user
Per month
Value for money contenders
Functionality
4.5
/5
603
Total features
94
15 categories
Functionality contenders
Overall Rating
4.5
/5
603
Positive reviews
5
4
3
2
1
398
157
31
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9
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Bob L.
Kegan L.
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Anonymous Reviewer
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David F.
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Overall rating contenders
Annette A.
owner of Insurance Company
Insurance, 1-10 employees
Review source
Transcript
Anette W.: Hi. My name's Annette. I am an insurance agency owner. I give GoToConnect a five out of five....
Susan M C.
Owner
Financial Services, 1-10 employees
Review source
Transcript
Susan : Hi, my name is Susan. I'm the owner of my own company. I give, GoToConnect a five out of five...
Arvind K.
Verified reviewer
Telecommunications, 10,001+ employees
Used weekly for 1-2 years
Review source
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GoTo Connect works excellently from wherever my teammates are residing. Moreover, this remarkable software is exceedingly effortless to set up and operate. Also, I love that I can seamlessly design custom call routing. I can join numerous essential meetings and calls from my office computer, or through my smartphone.
If the internet connection is slow, pick-up calls become actually frustrating. GoToConnect definitely requires substantially high-speed internet so that attending a call is smooth. This is the utmost dislike of GoToMeeting.
Rahul P.
Verified reviewer
Computer Software, 11-50 employees
Used daily for 6-12 months
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It's one of the least buggy software out there when it comes to video and audio conferencing.
It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.
The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can
Dominic B.
Wholesale, 1-10 employees
Used daily for 1-2 years
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Saved a lot of money using their VOIP over using a traditional landline provider. Voice quality is excellent . They have capability of voicemail and forwarding phone numbers all in the admin panel
This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.
Everything about the system is pretty straight forward. I have not found any features that are missing.
Anonymous Reviewer
Verified reviewer
Real Estate, 51-200 employees
Used daily for 6-12 months
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Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.
It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.
The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received...
Paul P.
Health, Wellness and Fitness, 11-50 employees
Used daily for 6-12 months
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This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.
We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.
This software had no weaknesses at all. It is robust and provides every feature you could dream of.
Q. What type of pricing plans does GoTo Connect offer?
GoTo Connect has the following pricing plans:
Starting from: $19.95/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of GoTo Connect?
GoTo Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does GoTo Connect support?
GoTo Connect supports the following languages:
German, English, Spanish, French, Portuguese
Q. Does GoTo Connect support mobile devices?
GoTo Connect supports the following devices:
Android, iPad, iPhone
Q. Does GoTo Connect offer an API?
Yes, GoTo Connect has an API available for use.
Q. What other apps does GoTo Connect integrate with?
GoTo Connect integrates with the following applications:
Zoho CRM, Microsoft Azure, Google Workspace, Microsoft Teams, Salesforce Sales Cloud, Slack
Q. What level of support does GoTo Connect offer?
GoTo Connect offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)