GoToConnect Pricing, Features, Reviews & Comparison of Alternatives

GoToConnect

The first-ever truly unified voice and video solution.

4.48/5 (416 reviews)

GoToConnect overview

What is GoToConnect?

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.
www.goto.com

Pricing

Starting from
$19.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, French, German, Portuguese, Spanish
GoToConnect screenshotGoToConnect: The First-Ever Truly Unified Video and Voice SolutionGoToConnect screenshotGoToConnect screenshotGoToConnect screenshotGoToConnect screenshot

GoToConnect reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.5
  4.6
Susan M Callan

Never Missing A Call

Used daily for 2+ years
Reviewed 2019-04-02
Review Source: Capterra

Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Pros
Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Cons
The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Wilson

Excellent VOIP Service!

Used daily for 2+ years
Reviewed 2019-12-02
Review Source: Capterra

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pros
When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons
I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

It works, but not well, and it has such great potential.

Used daily for 6-12 months
Reviewed 2019-10-03
Review Source: Capterra

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros
It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons
The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 3/10

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John Masciandaro

Solid VOIP System

Used occasionally for 2+ years
Reviewed 2020-03-25
Review Source: Capterra

My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need.

Pros
At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks.

Cons
What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Scott Krumpholc

Current Jive User

Used daily for 1-2 years
Reviewed 2019-11-22
Review Source: Capterra

We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.

Pros
The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.

Cons
There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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GoToConnect pricing

Starting from
$19.95/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

Tier 1 : $29.95 Per Device (1-4 users)
Tier 2 : $25.95 Per Device (5-9 Users)
Tier 3: $23.95 Per Device (10-24 Users)
Tier 4: $21.95 Per Device (25-49 Users)
Tier 5: $19.95 Per Device (50-100 Users)

GoToConnect features

API
CRM Integration
Call Monitoring
Call Recording
Call Routing
Chat
Conferencing
Contact Management
Real Time Reporting
Third Party Integration

Activity Dashboard (129 other apps)
Automatic Notifications (105 other apps)
Call Transfer (93 other apps)
Caller ID (83 other apps)
Communication Management (95 other apps)
Instant Messaging (108 other apps)
Real Time Notifications (79 other apps)
Reporting & Statistics (132 other apps)
Video Conferencing (97 other apps)
Voice Mail (83 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for GoToConnect

Key features of GoToConnect

  • Inbound reporting
  • VoIP
  • Auto-Attendants
  • Custom messages
  • Dial by name
  • Fax to email
  • LDAP integration
  • Ring groups
  • Speed dial
  • Agent login/log out
  • Cloud PBX
  • Multi-site compatible
  • Corporate directory on phone
  • Call recording
  • Call routing
  • Multi-site compatible
  • Call monitoring
  • Call center management
  • Custom schedules
  • Fax to email
  • IVR / Voice recognition
  • Call queue management
  • Call analytics
  • Contact management
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Benefits

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.