GoToConnect Pricing, Features, Reviews & Alternatives

GoToConnect

The first-ever truly unified voice and video solution.

4.52/5 (572 reviews)

GoToConnect overview

What is GoToConnect?

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.

Pricing

Starting from
$19.95/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

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GoToConnect screenshotGoToConnect | Feature-rich Unified Communications for a More Productive WorkforceGoToConnect screenshotGoToConnect screenshotGoToConnect screenshotGoToConnect screenshot
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GoToConnect user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.5
  4.6
Ann H.

The best business decision I ever made

Used daily for 2+ years
Reviewed 2019-01-29
Review Source: Capterra

The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Pros
This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Cons
Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael W.

Excellent VOIP Service!

Used daily for 2+ years
Reviewed 2019-12-02
Review Source: Capterra

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pros
When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons
I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shanna K.

GoTo Connect to Your Clientele

Used daily for 1-2 years
Reviewed 2021-03-29
Review Source: Capterra

GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. I enjoyed launching it and training my team on it and got a lot of feedback from them as well about how functional it was for them.

Pros
GoTo Connect was easy for our remote team to all download on their computers and use at home. Due to Covid we went mobile with very little notice. This program was easy for our team to learn to use to make calls, create voicemails, manage call backs, etc. It was also easy for our leads and supervisors to monitor activity and follow up on our teams performance. We could control turning lines on and off easily.

Cons
Make it easier to transfer calls so that 3-way calls can be done and any party can drop off without the call ending.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

It works, but not well, and it has such great potential.

Used daily for 6-12 months
Reviewed 2019-10-03
Review Source: Capterra

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros
It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons
The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 3/10

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Neal W.

Ain't no Jive

Used daily for 2+ years
Reviewed 2021-01-20
Review Source: Capterra

The customer service dept walked us through the entire process, "holding our hands" until we were up and running, even better than before!

Pros
Seamless integration. We switched from another service to Jive, the service is smooth and has great connectivity. Our voicemail settings and others switched with us.

Cons
It took about a month. We had to wait for our numbers to be transferred and sometimes calls wouldn't come through as they had. In the end it all worked out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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GoToConnect pricing

Starting from
$19.95/month
Pricing options
Free trial
Subscription
View Pricing Plans

Tier 1 : $29.95 Per Device (1-4 users)
Tier 2 : $25.95 Per Device (5-9 Users)
Tier 3: $23.95 Per Device (10-24 Users)
Tier 4: $21.95 Per Device (25-49 Users)
Tier 5: $19.95 Per Device (50-100 Users)

GoToConnect features

API
Access Controls/Permissions
Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
Chat/Messaging
Collaboration Tools
Contact Management
IVR / Voice Recognition
Live Chat
Mobile Access
Reporting/Analytics
Third Party Integrations
Video Conferencing

Activity Dashboard (193 other apps)
Communication Management (184 other apps)
Customizable Branding (141 other apps)
Data Import/Export (150 other apps)
Reporting & Statistics (208 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for GoToConnect

Key features of GoToConnect

  • Inbound reporting
  • VoIP
  • Auto-Attendants
  • Custom messages
  • Dial by name
  • Fax to email
  • LDAP integration
  • Ring groups
  • Speed dial
  • Agent login/log out
  • Cloud PBX
  • Multi-site compatible
  • Corporate directory on phone
  • Call recording
  • Call routing
  • Multi-site compatible
  • Call monitoring
  • Call center management
  • Custom schedules
  • Fax to email
  • IVR / Voice recognition
  • Call queue management
  • Call analytics
  • Contact management
View All Features

Benefits

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.