Nectar Desk - 2026 Pricing, Features, Reviews & Alternatives

Nectar Desk is a cloud-based call center solution for inbound, outbound, and blended call centers. The software offers a range of basic and advanced call center functionality, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automated call distribution (ACD), call transfer, custom agent statuses, call analytics, and more.

Nectar Desk’s tools for inbound call centers include ACD, ring groups, and skills-based routing, to direct callers to the most suitable department or agent. Unlimited length call queues ensure that no caller will receive a ‘busy’ signal, and callers can request callbacks from within the queue. Automated pop-outs give agents instant access to caller information including company information, names, and phone numbers, while on a call. Users can create custom agent statuses to suit a range of business needs, and use these to manage call queues. Agent statuses can also be monitored, and status change activity can be tracked.

Outbound and inbound calls can be recorded in Nectar Desk, with users able to start and stop recording for sensitive conversations. Recordings are automatically saved in clients’ activity logs, and users can listen back to stored recordings at any time. Nectar Desk also includes an automated voicemail system which automatically generates computer-readable audio extensions from voicemail notifications, and sends these to specified email addresses or lists, along with written transcripts of the voicemail message.