Ontraport Pricing, Features, Reviews & Comparison of Alternatives

Ontraport

Sales, marketing, and communication management software

4.08/5 (60 reviews)

Ontraport overview

What is Ontraport?

Ontraport is a cloud-based software designed to help businesses of all sizes streamline sales, marketing, customer communication, and other operations on a unified portal. The platform includes marketing automation tools, which enable organizations to create, run, and manage marketing campaigns using customizable templates and send targeted emails or text messages to customers.

Ontraport lets marketers design and launch personalized landing pages with custom forms, fields, content, and domain to capture customer data for marketing activities, track lead sources, offer memberships and subscriptions, and process payments. It offers a host of features such as a drag-and-drop page builder, templates library, split testing, real-time notifications, automation log, role-based permissions, eCommerce management, and more. Administrators can use the built-in CRM system to record details about page visits, purchases, or link clicks, establish a custom workflow for sales teams, and track tasks, projects, product launches, and more across the pipeline.

Ontraport enables managers to gain insights into budgets, campaign performance, trends, conversion rates, leads, revenue, and customer experience through reports and analytics. It also supports integration with various third-party applications such as QuickBooks, Xero, Zapier, PieSync, Google Calendar, JotForm, ZenDesk, Shopify, and more.
ontraport.com

Pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Ontraport screenshot: Ontraport campaignsHow Ontraport Works in 3 Easy StepsOntraport screenshot: Ontraport contact information Ontraport screenshot: Ontraport contactsOntraport screenshot: Ontraport deals

Ontraport reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.2
  3.7
  4.2
Annette Perry

Great for coaches, speakers and e-learning products

Used daily for 2+ years
Reviewed 2020-09-12
Review Source: Capterra

It's truly the best software in the industry for companies looking to launch an e-learning / saas product, it seems to be especially geared for people who have a workshop, live event or coaching service business

Pros
It's very logical and user friendly, as long as you are clear with each step of your process that you are wanting to automate, it will be likely super intuitive for you

Cons
The software does seem to glitch frequently in little minor ways (for example, the bold on rollover for a link text) and with that said, support is amazing and they often resolve these issues super quickly.

Response from Ontraport


YAY for user-friendly software that help make running a business smooth and efficient!! Thanks for the positive review, Annette.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matt Jull

Daily user since 2014

Used daily for 2+ years
Reviewed 2020-01-15
Review Source: Capterra

Like most businesses, we use Ontraport for general email marketing but we also use it track leads and automate follow up of hot leads - this has vastly improved our sales focus, conversion rates, and sales value

Pros
1. Ease of use, a great tool for all my marketing and automation. You have to try it to really understand 2. Support, many of whom I now know on first name basis - Ontraport attracts top notch people to be part of their team and they bend over backwards to help, especially if mistakes are made... I find them extremely proactive. 3 Come for the software, stay for the people. Not only are the staff extremely good at what they do but so are the leaders. Every dept head I've spoken with has been extraordinary and a credit to [SENSITIVE CONTENT HIDDEN] who himself is all over the wider community. All of this plus the Facebook Community which is amazing, no question too dumb or too complex, everyone within the wider community is very helpful.

Cons
The knowledge base could probably do with more detail but I can normally get the answer I need from the community with is very strong and healthy

Response from Ontraport


Thanks for the kind words, Matt! We're happy to have you as a part of the Ontraport family.

We're constantly making updates and additions to our Support Center, so please let us know if you have any specific feedback or suggestions for information to add!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jan Lesanovsky

Ontraport does it all

Used daily for 2+ years
Reviewed 2020-09-10
Review Source: Capterra

Pros
I have been using Ontraport since early 2016 and it's been a reliable backbone for my business. There were some small issues along the way, but they were mostly user errors and they were quickly addressed by the support. The flexibility that Ontraport offers is incredible. A couple of years ago you would need a team of programmers to achieve what they offer. Incredible tool.

Cons
Hard to think of any. Really happy with the service provided.

Response from Ontraport


Glad our support team has been able to help with the hiccups along the way! Thanks for taking the time to leave this review, Jan. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

I Tried It for 6 Months This Is What I Found:

Used weekly for 6-12 months
Reviewed 2019-12-01
Review Source: Capterra

I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport. In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Pros
The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Cons
There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Mitch Bowler

Ontraport is so powerful and flexible - almost to the point of overwhelm

Used daily for 2+ years
Reviewed 2017-11-08
Review Source: Capterra

The biggest benefit is that it allows us to intelligently segment our customers and have a true CRM where we can see what happened when and troubleshoot errors.

Pros
You can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.

Cons
Because the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.

Response from ONTRAPORT


Hi Mitch!

There are so many possibilities within ONTRAPORT. A best practice is to think through each process and what reporting you would like before building. You can always share your build with the ONTRAPORT Facebook User Community to get feedback before launching. Our experts and power users usually do this to see if there are other ways to build more efficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Ontraport pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
View Pricing Plans

Ontraport offers a free trial for 14 days after which it is available on monthly subscriptions. Details of paid plans include:
Basic - $79 per month
Plus - $147 per month
Pro - $297 per month
Enterprise - $497 per month

Ontraport features

A/B Testing
API
Activity Dashboard
Campaign Management
Campaign Segmentation
Customizable Branding
Customizable Templates
Email Marketing Management
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration

Automatic Notifications (223 other apps)
Campaign Analysis (315 other apps)
Content Management (288 other apps)
Data Import/Export (277 other apps)
Drag & Drop Interface (267 other apps)
Engagement Analytics (275 other apps)
Monitoring (260 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Ontraport

Key features of Ontraport

  • 2-Way Messaging
  • Analytics/ROI Tracking
  • Automated Responses
  • Business Card/Badge Scanning
  • Calendar/Reminder System
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Marketing
  • Form Builder
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Engagement
  • Lead Notifications
  • Lead Segmentation
  • List Management
  • Live Chat
  • MMS
  • Marketing Automation
  • Marketing Automation Integration
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Multivariate Testing
  • Personalization
  • Polls/Voting
  • Quotes/Proposals
  • Real Time Editing
  • Referrals / Affiliates
  • Reporting/Analytics
  • Responsive
  • Sales Intelligence
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search Marketing
  • Segmentation
  • Shortcodes
  • Social Marketing
  • Subscriber Management
  • Text-to-Win
  • WYSIWYG Email Editor
  • Website Visitor Tracking
View All Features