RingCentral Office Pricing, Features, Reviews & Comparison of Alternatives

RingCentral Office Reviews

RingCentral Office

Business cloud phone system for employees using BYOD devices

4.35/5 (182 reviews)
32,583     44,438

RingCentral Office is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organisations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingCentral Office provides a comprehensive feature set that helps optimise business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.

RingCentral Office’s conferencing features enable users to set up or join video or voice conferences, and online meetings. Organisations can give their company local presence with multiple available local, toll-free, and international numbers. Teams can utilise RingCentral as a collaborative cloud workspace for managing projects, and sharing files more productively, using their preferred accessory or device.

Call management features can be customised by configuring answering rules, call forwarding, message alerts, and missed-call notifications. Additional features include automatic call recording, call flip, call park, and call screening, as well as shared lines, intercom, and paging. The solution also allows users to send and receive text messages from the company's business number. RingCentral Office provides native mobile apps for both iOS and Android devices.
www.ringcentral.co.uk

RingCentral Office Reviews (182)

Most positive review

 RingCentral - Cutting Edge Cloud Based VOIP System

We have used a cloud based VOIP system for many years and switched to RingCentral nearly 3 years ago now. We have been very happy with the service and features of this application. The software support for the application includes a Desktop App that allows you to use your computer as a ...

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Reviewed 25th of November, 2015 by Jeff Ryan

Most critical review

 Not happy with RingCentral - Looking for another provider

System is complicated to set up. Their desktop soft phone is buggy and they don't listen to their customers. I seem to miss calls frequently - my phone doesn't ring but someone leaves a voice message. This happens with my other employees as well. None of us are happy with RingCentral. We've ...

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Reviewed 14th of March, 2016 by Jim Donnell

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RingCentral Office Screenshots (11)

RingCentral Office screenshot: The mobile app includes call flip, call park, automatic call recording, and moreRingCentral Office screenshot: Users can set up message alerts and missed-call notificationsRingCentral Office screenshot: Collaboration tools include file sharing, video & audio conferencing, and moreRingCentral Office screenshot: RingCentral Office integrates into any preferred accessory or deviceRingCentral Office screenshot: With RingCentral for Salesforce, users can instantly view caller records, and moreRingCentral Office screenshot: Set up or join voice conferences and online meetingsRingCentral Office screenshot: Tap for on-demand call recordingRingCentral Office screenshot: The platform supports video conferencing and visual voicemailRingCentral Office screenshot: Apple Watch SMS messagingRingCentral Office screenshot: Apple Watch missed call notificationsRingCentral Office screenshot: Apple Watch alerts

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
United Kingdom
Supported Languages
English, French, German
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

RingCentral Office Pricing

Starting from: £7.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ENTRY: from £7.99 per month, per user.

STANDARD: £12.99 per month, per user.

PREMIUM: £17.99 per month, per user.

Competitors Pricing

Kixie

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

RingSky

Starting from: $35.95/month
Pricing model: Subscription

Jive Hosted VoIP

Starting from: $29.95/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited RingCentral Office also visited

Key Features of RingCentral Office

  • Freephone, local, non-geographic & international numbers
  • Auto-receptionist
  • Customized greetings
  • Multi-level IVR
  • Call queues
  • Hold music & messages
  • Call routing & answering rules
  • Hunt groups
  • Call forwarding
  • Call screening
  • Dial-by-name directory
  • Call recording
  • Activity reporting
  • Call monitoring
  • Missed call notifications
  • Voicemail & voicemail-to-email
  • Call flip and call park
  • Paging & intercom
  • Audio conferencing
  • HD video meetings
  • Screen sharing
  • Internet fax
  • CRM integrations
  • Cloud storage integrations
  • Single Sign-on
  • Role-based access control
  • Hot desking
  • Caller ID control

Benefits

Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingCentral Office's BYOD business phone system.

RingCentral Office uses the employee's company business number, rather than a personal number, to help maintain their business identity.

Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

Customers from all over the world can contact users by using RingCentral Office to set up a local phone number, giving the company a local presence.

RingCentral Office integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

Alternatives to RingCentral Office

Videos

KC Simons

RingCentral is Versatile and Easy to Use.

16/03/2017

RingCentral is the main communication tool at my company. We all use it and it's new features are great! No complaints here.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bevin Shagoury

Ring Central is terrific!

06/03/2017

RingCentral is a good value.

Pros

Being able to listen to messages and track calls via online platform is truly a breeze and saves me and my team time!

Cons

Getting used to the software as well as the call system is not particularly intuitive, so it takes some time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sam Jolman

Love Ringcentral!

28/02/2017

This is a great product all around. Its the communication hub of my office. It seamlessly allows my assistant and I to talk to customers and stay in touch with each other.

Pros

Super easy across all software platforms. Incredible user interface. Highly active updates and new features.

Cons

Can't forward voicemails from mac version. Why?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Golden

Every Meeting Practically is a GTM

20/02/2017

Tool is super easy to use and robust enough to hold calls for longer than 30min. Simple integration into calendar/email. Features are good intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Godney

Verified Reviewer

RingCentral, after 15 years, still do not synchronise personal contacts to their Physical Phones!

18/02/2017

You would think that having the ability to synchronise contacts to the phone would be out the box, but unfortunately not. We are expected to manually key in every contact on the phone. You are also expected to do so on every phone in the office!

Pros

The company has good support.

Cons

Do not synchronise personal contacts to their Physical Phones!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering RingCentral Office

If you wish to recognise a customer call using CLI without a huge amount of time and effort you might want to consider a different provider.

Source: GetApp
Helpful?   Yes   No
Read more
Liz Simons

RingCentral

15/02/2017

RingCentral is a key factor in my companies communication. We all use it and I would definitely recommend it.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
ashley logan

Great way to not give your cell phone # out!

13/02/2017

We use ring central to not use our cell phone number. It also FAXES!! In a world where faxes should not exist... it makes it easy to fax documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jacob Graham

Great Business Contact App!

13/02/2017

RingCentral is really easy to use. It keeps all your company contacts up to date via cloud which is really convenient. No more hard-copy company phone lists every month!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Desirae Szloboda

Ring Central

11/02/2017

For the time I used it, I found this app to be full featured and very functional. I especially liked the mobile app that allowed me to take service calls while on the go. It seemed easy to manage and customize.

Pros

Mobile app

Cons

Dialing out with the app seemed to be an issue for us, but it may have been our settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering RingCentral Office

Give it a try, I think you'll like it.

Source: Software Advice
Helpful?   Yes   No
Read more
Belinda Crisco

Ringcentral makes life easier

06/02/2017

We have been using RingCentral for a few years. It makes it easy to fax, call, and forward calls and update. I highly recommend.

Pros

Easy access from the internet.

Cons

I wish it was easier to flow through the pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering RingCentral Office

If you have incoming calls to an 800 number this is an easy way to keep up with calls

Source: Software Advice
Helpful?   Yes   No
Read more