Business cloud phone system for employees using BYOD devices
4.34/5 (194 reviews)You would think that having the ability to synchronise contacts to the phone would be out the box, but unfortunately not. We are expected to manually key in every contact on the phone. You are also expected to do so on every phone in the office!
Read the full reviewHorrible ignorant customer service who screws up your entire account Inconsistent reliability of the mobile app and service Cannot have 2 external phone numbers ringing the same phones on 1 account login. Don't bother asking for a dedicated support technician. We've been at this for two years ...
Read the full reviewStarting from: £7.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
ENTRY: from £7.99 per month, per user.
STANDARD: £12.99 per month, per user.
PREMIUM: £17.99 per month, per user.
It has helped the training in our scheduling department tremendously! I have no complaints with this software; it has worked exactly as described and done exactly what I need it to do.
Pros
I like how well organized and easily accessible the audio recordings are plus the recording quality is incredibly clear, which has helped tremendously in making sure processes and protocol are being implemented and executed properly.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Easy to use and I can use it even from my smart phone.
Pros
Easy to use. You can find your recordings very easy even a person like myself who is not very tech savvy can use this tool without developing a headache.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
many many functions to do a lot of things - a lot of extras - getting calls forwarded to cell phones; sending email notifications that contain the message
Cons
it is a voint venture between at&t and ring central and every time we call no one knows if we should be speaking with the ring central reps or the att reps - very confusing
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Pros
Easily transfer calls to any number all online. I love the ability to review all messages in the application allowing me to be anywhere (away from my phone). Being able to send and receive fax messages through the system is huge as well!
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Easily send and receive faxes without having to worry about the confidentiality of the information included in the faxes.
Pros
Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through.
Cons
A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
The help that is available with this product is out of this world. They are so friendly and wiling to help in a speedy manner, its great!
Cons
Getting use to using this takes more time that I would have liked. Figuring out the notifications and emails took to long until I got help from customer service.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Business phone and fax with on demand call recording.
Pros
Integrates across desktop and mobile apps along with desk phone. Handles both inbound and outbound fax and calls with the same line. Call quality is good and connections are reliable.
Cons
They really REALLY want you to use their Glip service and for a while the iOS app was asking you to rate their app multiple times a week. There's some quirks such as missed calls don't want to sync between the desk phone and the app.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Use this software for our e-fax. It's worked well for us so far. We get our faxes right to our email and it makes the fax process a lot easier and definitely faster.
Cons
Experience delays sometimes. Sometimes faxes won't be received from us and we will have to resend a few times.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
I have just in the past couple weeks started using RingCentral for our office and the difference is night and day! We had been using an old Rolodex with business cards. That was copied onto an excel sheet. Everything had to be updated all the time and when it was updated, the entire staff would not always get the memo. With RingCentral, everyone's business contacts are updated simultaneously. We no longer have nearly the headaches we used to. If you have an office ten people or more, I would highly recommend looking into RingCentral!
Cons
The only negative thing about RingCentral is that if you are not around wifi, it can run up your data charges with your carrier if you are not careful. I think you can fix that in settings though.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Pros
My favorite thing about this software is that if you don't answer a call to your office phone, it will automatically transfer to your mobile phone. Very useful!
Cons
On your desktop it is not the most reliable application and ever since I've downloaded RingCentral, I've been getting occasional spam phone calls.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
