RingCentral Office Pricing, Features, Reviews & Comparison of Alternatives

RingCentral Office

RingCentral Office - All-inclusive business phone system

4.23/5 (696 reviews)

RingCentral Office overview

RingCentral Office is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organisations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingCentral Office provides a comprehensive feature set that helps optimise business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.

RingCentral Office’s conferencing features enable users to set up or join video or voice conferences, and online meetings. Organisations can give their company local presence with multiple available local, toll-free, and international numbers. Teams can utilise RingCentral as a collaborative cloud workspace for managing projects, and sharing files more productively, using their preferred accessory or device.

Call management features can be customised by configuring answering rules, call forwarding, message alerts, and missed-call notifications. Additional features include automatic call recording, call flip, call park, and call screening, as well as shared lines, intercom, and paging. The solution also allows users to send and receive text messages from the company's business number. RingCentral Office provides native mobile apps for both iOS and Android devices.
www.ringcentral.co.uk

Pricing

Starting from
$19.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
RingCentral Office screenshot: The mobile app includes call flip, call park, automatic call recording, and moreCloud Phone System: RingCentral OfficeRingCentral Office screenshot: Users can set up message alerts and missed-call notificationsRingCentral Office screenshot: Collaboration tools include file sharing, video & audio conferencing, and moreRingCentral Office screenshot: RingCentral Office integrates into any preferred accessory or deviceRingCentral Office screenshot: With RingCentral for Salesforce, users can instantly view caller records, and moreRingCentral Office screenshot: Set up or join voice conferences and online meetingsRingCentral Office screenshot: Tap for on-demand call recordingRingCentral Office screenshot: The platform supports video conferencing and visual voicemailRingCentral Office screenshot: Apple Watch SMS messagingRingCentral Office screenshot: Apple Watch missed call notificationsRingCentral Office screenshot: Apple Watch alertsRingCentral Office - Premium & Enterprise Features (US)Business Phone System Management - RingCentral

RingCentral Office reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.3
  4.2
  4.0
Jenny Naja

Highly responsive customer service

Used daily for 1-2 years
Reviewed 2019-09-27
Review Source: Capterra

RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Pros
It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPAA compliant and the customer service is stellar. We haven't experienced an outage.

Cons
Deskphones tend to have echo. For some reason, at the beggining we had a lot of issues with the audio (like dead air or choppy calls) but they were addressed promptly. Reporting capabilities are not as robust as other softwares out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chad Coffey

Ring Central - New VoIP Solution

Used daily for less than 6 months
Reviewed 2019-09-24
Review Source: Capterra

We came from a very archaic platform, that did not give us any ability to report/integrate/etc. With Ring Central, we now have the insight and ease of use. Our users can now use either a softphone or hard-wired desk phone. Click to call has been a game-changer for all of our users.

Pros
The ease of use with this platform far outperforms the competitors such as Vonage/8x8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simply. Ring Central check all of those boxes immediately. Another great feature is the integration with Salesforce. We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

Cons
We are only 6 months into our rollout and there is not much were are finding at fault. If we could change one thing it would be to allow us to provision licenses at a needed basis. We do still need to reach out to a sales rep to acquire additional licenses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dawn Johnson

Ring Central (the future phone)

Used daily for 2+ years
Reviewed 2019-03-26
Review Source: Capterra

Benefits from Ring Central for me are the recorded lines. I deal with a lot of chargebacks and unhappy customers at times. To deal with them I need to have facts of what they are telling me and none other than a recorded line will get me those facts of the conversations had earlier with other employees, to determine the outcome of the issue presented to me.

Pros
My favorite pro on Ring Central are all the lines are recorded and there is easy access to pull up those calls. You simply log into your account on ringcentral.com and all calls can be searched by day, time or phone number. You can save the recordings to your computer and send them where applicable. Another pro is the phone has bluetooth capability. I have hooked up my head set to Ring Centrals phone lines several times. You also can easily transfer calls, add a conference call (3-way calling) and put the phone on DND (Do Not Disturb) if busy. My current Ring Central phone has 4 incoming lines available to ring, although I usually only need 2 lines. My first and last name is also on my phone. You can also set up for your phone to have different ring tones for different people and keep a phone book available on the phone for easy access of calling the people you call the most.

Cons
I have found two cons for Ring Central: Since the phone runs off of internet, if the wifi signal goes down, so does the phone. Unfortunately you will need to wait until the wifi connects again for the phone line to become active again. I do believe there is way to hard wire the phone line as well where it is not connected to wifi. The second would be the recorded calls only go back as far as 3 months. Sometimes in business we need to go back a little further than 3 months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Monica Gilmore

My experience with Ring Central

Used daily for 2+ years
Reviewed 2019-01-23
Review Source: Capterra

Pros
We own a installation business that installs different products for 5-7 Big Box Home Improvement Centers. We bought a new home in a different area code and poor landline phone service. Changing your phone number with a Big Box company is difficult and produces a lag time in several areas including fax and invoice payments from the Big Box. Before the move I heard about Ring Central from a competitor Installer. Most of our work came in over a fax machine at that time and when we vacationed or spent days away from the office it was hard to continue business. With Ring central all faxes come over your phone, much like a email and you can forward them to the different subcontractors right from your cell phone, taking your office with you wherever you go. Additionally, we did not have to change our office land line number when we moved but with the cloud system offered thru Ring central we were able to have all land line calls come thru our cell phone in addition to calls generated by people dialing our cell phone number. All this at very reasonable prices. I do not have to pay for land line service or fax service, but am able to fax from my cell phone or computer. Ring Central has been a life saver and very convenient for my home business.

Cons
When talking to customers or coworker thru land line cloud phone numbers---If a call comes in over cell phone, the cell phone call takes leadership and often interupts cloud system calls in progress and disconnects calls over land line number. Inconvenient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephen Obremski

Ring Central for Medium Businesses

Used daily for 6-12 months
Reviewed 2018-12-12
Review Source: Capterra

We use RingCentral daily as our main phone system and we have a customer call center that uses the phone system very heavily. In general we have not had any major downtime with RingCentral but we do have the strange glitches that cause some users headaches trying to get the softphone to work correctly for them. The phone system works most of the time but because we use Plantronics headsets there can be some tricky configuration that users have difficulties with from time to time.

Pros
RingCentral Softphone app is similar to a cell phone which makes it easy for people to relate to the functions of the softphone app. We use Glip, the messaging system that is part of the RingCentral phone app every day and we particularly like the gif feature that allows you to search for gifs and post them to chat. I also like that you can have the RingCentral phone app on both your desktop or laptop computer and your cell phone and you can transfer calls between the two devices pretty easily. The contacts tab on the softphone app is also a great feature that allows us to search for anyone in the company's number easily and quickly and is a great improvement over our last voip system.

Cons
There are a lot of strange glitches with RingCentral that happen, like when a user cannot make or receive phone calls and the only way to fix the issue is to reboot the user's computer (only seen on Windows 7 computers).We have also had strange issue where a user is not logged into a queue and is set to busy or do not disturb as their status and they get missed calls even though their phone never rang. The support and web results for any issue you search for are not helpful and definitely seem to be filtered to make it seem that there are no issues with the RingCentral softphone app. I also do not like how the phone app will take over my keyboard when I get a call and stop me from completing whatever I was typing when the call came in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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RingCentral Office pricing

Starting from
$19.99/month
Pricing options
Free trial
Subscription
View Pricing Plans

ESSENTIALS: $19.99 monthly per user.
STANDARD: $24.99 monthly per user.
PREMIUM: $34.99 monthly per user.
ULTIMATE: $49.99 monthly per user.

RingCentral Office features

Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Conferencing
Third Party Integration
Video Conferencing
Voice Mail

API (167 other apps)
Activity Dashboard (87 other apps)
Chat (87 other apps)
Instant Messaging (68 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (91 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for RingCentral Office

Key features of RingCentral Office

  • Activity reporting
  • Audio conferencing
  • Auto-receptionist
  • CRM integrations
  • Call flip and call park
  • Call forwarding
  • Call monitoring
  • Call queues
  • Call recording
  • Call routing & answering rules
  • Call screening
  • Caller ID control
  • Cloud storage integrations
  • Customized greetings
  • Dial-by-name directory
  • Freephone, local, non-geographic & international numbers
  • HD video meetings
  • Hold music & messages
  • Hot desking
  • Hunt groups
  • Internet fax
  • Missed call notifications
  • Multi-level IVR
  • Paging & intercom
  • Role-based access control
  • Screen sharing
  • Single Sign-on
  • Voicemail & voicemail-to-email
View All Features

Benefits

Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingCentral Office's BYOD business phone system.

RingCentral Office uses the employee's company business number, rather than a personal number, to help maintain their business identity.

Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

Customers from all over the world can contact users by using RingCentral Office to set up a local phone number, giving the company a local presence.

RingCentral Office integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.