RingCentral Office Pricing, Features, Reviews & Comparison of Alternatives

RingCentral Office Reviews

RingCentral Office

Business cloud phone system for employees using BYOD devices

4.34/5 (194 reviews)
33,176     44,355

RingCentral Office is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organisations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingCentral Office provides a comprehensive feature set that helps optimise business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.

RingCentral Office’s conferencing features enable users to set up or join video or voice conferences, and online meetings. Organisations can give their company local presence with multiple available local, toll-free, and international numbers. Teams can utilise RingCentral as a collaborative cloud workspace for managing projects, and sharing files more productively, using their preferred accessory or device.

Call management features can be customised by configuring answering rules, call forwarding, message alerts, and missed-call notifications. Additional features include automatic call recording, call flip, call park, and call screening, as well as shared lines, intercom, and paging. The solution also allows users to send and receive text messages from the company's business number. RingCentral Office provides native mobile apps for both iOS and Android devices.

RingCentral Office Overview

Pricing

Starting from: £7.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

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Small
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Medium
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Large
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RingCentral Office screenshot: The mobile app includes call flip, call park, automatic call recording, and moreRingCentral Office screenshot: Users can set up message alerts and missed-call notificationsRingCentral Office screenshot: Collaboration tools include file sharing, video & audio conferencing, and moreRingCentral Office screenshot: RingCentral Office integrates into any preferred accessory or deviceRingCentral Office screenshot: With RingCentral for Salesforce, users can instantly view caller records, and moreRingCentral Office screenshot: Set up or join voice conferences and online meetingsRingCentral Office screenshot: Tap for on-demand call recordingRingCentral Office screenshot: The platform supports video conferencing and visual voicemailRingCentral Office screenshot: Apple Watch SMS messagingRingCentral Office screenshot: Apple Watch missed call notificationsRingCentral Office screenshot: Apple Watch alerts

RingCentral Office Reviews (194)

Most positive review

 RingCentral, after 15 years, still do not synchronise personal contacts to their Physical Phones!

You would think that having the ability to synchronise contacts to the phone would be out the box, but unfortunately not. We are expected to manually key in every contact on the phone. You are also expected to do so on every phone in the office!

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Reviewed 18th of February by Jonathan Godney

Most critical review

 Daily Users - Great Theories, Low Functionality, Horrible Support

Horrible ignorant customer service who screws up your entire account Inconsistent reliability of the mobile app and service Cannot have 2 external phone numbers ringing the same phones on 1 account login. Don't bother asking for a dedicated support technician. We've been at this for two years ...

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Reviewed 18th of November, 2016 by Lisa Anderson

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RingCentral Office Pricing

Starting from: £7.99/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

ENTRY: from £7.99 per month, per user.

STANDARD: £12.99 per month, per user.

PREMIUM: £17.99 per month, per user.

Key Features of RingCentral Office

  • Freephone, local, non-geographic & international numbers
  • Auto-receptionist
  • Customized greetings
  • Multi-level IVR
  • Call queues
  • Hold music & messages
  • Call routing & answering rules
  • Hunt groups
  • Call forwarding
  • Call screening
  • Dial-by-name directory
  • Call recording
  • Activity reporting
  • Call monitoring
  • Missed call notifications
  • Voicemail & voicemail-to-email
  • Call flip and call park
  • Paging & intercom
  • Audio conferencing
  • HD video meetings
  • Screen sharing
  • Internet fax
  • CRM integrations
  • Cloud storage integrations
  • Single Sign-on
  • Role-based access control
  • Hot desking
  • Caller ID control

RingCentral Office Screenshots (11)

RingCentral Office screenshot: The mobile app includes call flip, call park, automatic call recording, and moreRingCentral Office screenshot: Users can set up message alerts and missed-call notificationsRingCentral Office screenshot: Collaboration tools include file sharing, video & audio conferencing, and moreRingCentral Office screenshot: RingCentral Office integrates into any preferred accessory or deviceRingCentral Office screenshot: With RingCentral for Salesforce, users can instantly view caller records, and moreRingCentral Office screenshot: Set up or join voice conferences and online meetingsRingCentral Office screenshot: Tap for on-demand call recordingRingCentral Office screenshot: The platform supports video conferencing and visual voicemailRingCentral Office screenshot: Apple Watch SMS messagingRingCentral Office screenshot: Apple Watch missed call notificationsRingCentral Office screenshot: Apple Watch alerts

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
United States
Supported Languages
English, French, German
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to RingCentral Office

Benefits

Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingCentral Office's BYOD business phone system.

RingCentral Office uses the employee's company business number, rather than a personal number, to help maintain their business identity.

Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

Customers from all over the world can contact users by using RingCentral Office to set up a local phone number, giving the company a local presence.

RingCentral Office integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

Videos

Justin Lewis

This makes managing quality control for our scheduling department a breeze!

09/06/2017

It has helped the training in our scheduling department tremendously! I have no complaints with this software; it has worked exactly as described and done exactly what I need it to do.

Pros

I like how well organized and easily accessible the audio recordings are plus the recording quality is incredibly clear, which has helped tremendously in making sure processes and protocol are being implemented and executed properly.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Alan  Amado

RingCentral recording has been a great tool for my business and very easy to use.

09/06/2017

Easy to use and I can use it even from my smart phone.

Pros

Easy to use. You can find your recordings very easy even a person like myself who is not very tech savvy can use this tool without developing a headache.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
millie trachtenberg

we use his for our office phones and for faxing, etc -

07/06/2017

Pros

many many functions to do a lot of things - a lot of extras - getting calls forwarded to cell phones; sending email notifications that contain the message

Cons

it is a voint venture between at&t and ring central and every time we call no one knows if we should be speaking with the ring central reps or the att reps - very confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Abraham

Incredibly Helpful for Virtual Work

07/06/2017

Pros

Easily transfer calls to any number all online. I love the ability to review all messages in the application allowing me to be anywhere (away from my phone). Being able to send and receive fax messages through the system is huge as well!

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Maddie Barrentine

We mainly use for faxing. It is easy to use/navigate; I really haven't had any issues.

07/06/2017

Easily send and receive faxes without having to worry about the confidentiality of the information included in the faxes.

Pros

Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through.

Cons

A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wendy Sam

Amazing customer service

07/06/2017

Pros

The help that is available with this product is out of this world. They are so friendly and wiling to help in a speedy manner, its great!

Cons

Getting use to using this takes more time that I would have liked. Figuring out the notifications and emails took to long until I got help from customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Brawley

Overall great but could use some more refinement.

07/06/2017

Business phone and fax with on demand call recording.

Pros

Integrates across desktop and mobile apps along with desk phone. Handles both inbound and outbound fax and calls with the same line. Call quality is good and connections are reliable.

Cons

They really REALLY want you to use their Glip service and for a while the iOS app was asking you to rate their app multiple times a week. There's some quirks such as missed calls don't want to sync between the desk phone and the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Analise Marin

Use for fax only

24/05/2017

Pros

Use this software for our e-fax. It's worked well for us so far. We get our faxes right to our email and it makes the fax process a lot easier and definitely faster.

Cons

Experience delays sometimes. Sometimes faxes won't be received from us and we will have to resend a few times.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Becca LiCausi

If you like it, then you should put a RingCentral on it!

20/05/2017

Pros

I have just in the past couple weeks started using RingCentral for our office and the difference is night and day! We had been using an old Rolodex with business cards. That was copied onto an excel sheet. Everything had to be updated all the time and when it was updated, the entire staff would not always get the memo. With RingCentral, everyone's business contacts are updated simultaneously. We no longer have nearly the headaches we used to. If you have an office ten people or more, I would highly recommend looking into RingCentral!

Cons

The only negative thing about RingCentral is that if you are not around wifi, it can run up your data charges with your carrier if you are not careful. I think you can fix that in settings though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael Birchfield

RingCentral is our office phone system, it's been good!

15/05/2017

Pros

My favorite thing about this software is that if you don't answer a call to your office phone, it will automatically transfer to your mobile phone. Very useful!

Cons

On your desktop it is not the most reliable application and ever since I've downloaded RingCentral, I've been getting occasional spam phone calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more

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