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Q. Who are the typical users of RingCentral MVP?
Q. What languages does RingCentral MVP support?
Q. Does RingCentral MVP support mobile devices?
Q. What other apps does RingCentral MVP integrate with?
RingCentral MVP is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organizations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
27
/user
Per month
Value for money
4.0
/5
1.1K
Starting from
No pricing info
Value for money contenders
Functionality
4.3
/5
1.1K
Total features
73
15 categories
Functionality contenders
Overall Rating
4.2
/5
1.1K
Positive reviews
578
318
135
36
35
Overall rating contenders
Anjan M.
Customer Success Manager
Management Consulting, 11-50 employees
Review source
Transcript
Anjan: Hi, my name is Anjan. I'm a managing director. For RingCentral Office, I give it a rating of four...
Andrew B.
Director of Sales
Insurance, 11-50 employees
Review source
Transcript
Andrew: Hello, I'm Andrew. I work as a director of sales for an international insurance company. I would...
Darian P.
Insurance, 201-500 employees
Used daily for 1-2 years
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Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.
Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.
The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.
Reema D.
Health, Wellness and Fitness, 11-50 employees
Used weekly for 6-12 months
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It was alright. There were a few bugs with notifications not appearing across platform, but otherwise calls were clear and didn't drop.
Their customer service is alright, and they are versatile platform for calling services. Their calling features are alright, but they are on the pricy side compared to other services. You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online. Porting over customer contacts was pretty easy with the RingCentral customer representative.
As a company, we used RingCenteral for a year before switching to a new call service specifically because, while their phone services are pretty decent, their SMS features are subpar at best, and we wanted a more unified service with less cost.
Heather M.
Education Management, 51-200 employees
Used daily for 6-12 months
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I really love this product.
I really like the ability to have a phone number that employees can contact me on, that comes to my phone, but isn't my personal information.
I haven't come across anything that I dislike during my time using RingCentral. It makes my life so much easier, it's hard to complain.
Lauren S.
Retail, 1-10 employees
Used daily for 2+ years
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Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in consolidating our phone numbers -- we had 3x lines but only needed 1x. After asking all the questions necessary to confirm we were on the same page, we were handed off to two other support reps to handle the change requests. In turn, the additional lines were removed and then two others were added after the...
I liked the ability to access our phone system remotely, but this is no longer a novel tech setup.
As a business, we were assigned one [SENSITIVE CONTENT] who was incredibly difficult to reach. When attempting to seek out additional assistance as the number given to us was no longer able to reach her, we were told only she would be able to assist us - that we should try emailing once again. As we don't have an abundance of free time with which to chase down our representative, this proved to be frustrating and not at all convenient.
Verified reviewer
Design, 1-10 employees
Used daily for 2+ years
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Ringcentral has a ton of features, anything you could ask for in a small business voip system. It is very reliable, call quality is good, the mobile app is very stable and has tons of features. Also they support a lot of brands of IP phones if you are looking to use existing equipment and just change your provider.
It's one of the most expensive voip services on the market, per user cost. They also nickel and dime on certain features like caller ID name which other carriers include by default. They bill you for an extra user seat automatically if you forward calls to an external number, e.g. an answering service, more than 10 times in a month, which other carriers don't charge for. Finally, and perhaps worst...