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RingCentral MVP Logo

RingCentral MVP

RingCentral MVP - Message, Video, Phone

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RingCentral MVP Reviews - Page 3

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1,191 reviews

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Robb G.

Real Estate, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beyond VOIP service a whole business suite

Reviewed 6 years ago

I am able to have access to phone call's pretty much anywhere I go and if I am not near one of the numbers I have set up, I will be notified of message's and be able to check them from all my devices. With the glimp chat interface you can keep in text message contact with team members from your computer or cell phone and if someone does not have Ring Central it's not a problem for they can just download glimp and your in business.

Pros

There are so many things that are pros for this software. One of the best things is being able to take a call from multi devices. You can have a softphone (On your computer), physical phone and an app for your cell phone. The configurations are limitless on how you want an inbound call to be routed. The other great feature is being able to fax from your cell phone or your computer via the soft phone....

Cons

If you're going to use the shared line group and have a firewall make sure you get all the ACL IP's for they have a lot and they change often and RingCentral is not good at keeping you updated.

BR
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Becca R.

Staffing and Recruiting, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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VoIP Void of Value

Reviewed 4 years ago

Honestly, the entirety of the RingCengral suite is really just more hassle and frustration than it's worth.

Pros

The biggest pro for this software is that VoIP really eliminates any kind of worry about the power going out, or being tied to a desk in order to do your work/take your calls. The other nice thing is that this suite of products via the VoIP service provides you with a phone number to utilize for work purposes (yes, even texting!) - which means no giving out your personal phone number for candidates and clients to utilize!

Cons

This software has literally 3 separate apps you have to use on a computer in order to call, send messages to people from outside your organization, and to send messages to your team internally. Plus, a fourth for video conference meetings. It's arguably one of the most convoluted systems I've ever personally come across. The system also frequently times out on its service (even though they recommend testing your internet/router bandwith for the VoIP, and mine is great) and other features. Often messages will go out, but not in, or vice versa. Sometimes the software will completely seize up and quit, or will get stuck. I've had it ring for 5 minutes straight with no one calling me, forcing me to restart my entire computer.