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Top Rated VoIP Software with Call Center Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call center management optimizes call handling, reduces wait times, and enhances customer service. It enables real-time monitoring, organizes call data, and allows for customization and automation to improve efficiency and customer satisfaction. Our reviewers in VoIP software rated this feature as important.

4 Best VoIP Software with Call Center Management

  • RingEX
  • Google Voice
  • Nextiva - Highest rated for call center management
  • VoIP.ms

See other top VoIP products with call center management

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the voip software category. They also needed to have sufficient reviews about call center management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call center management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

RingEX logo
4.2
(1.2K)

User insights about the call center management feature

Users report that RingEX's call center management is effective for tracking daily performance, transferring calls, and managing the calling process. They appreciate the ease of use, reporting capabilities, and the ability to manage calls from multiple countries. However, some reviewers mention issues with call quality and user-friendliness, indicating mixed experiences with the feature.
“I work remotely at home , and my job is basically operates in the call center environment. It has a call center dashboard feature which gives us to check our metrics to maximize productivity ”
Verified reviewer profile picture

Tanjee O.

Clinical research Assistant

“You can easily manage your organization's calling process including number assignment, number of call tracking, call quality tracking, call duration and call recording etc.”
MJ

Mohammad J.

Executive Recruitment

VoIP key features coverage

RingEX offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.4
Call Routing4.4
Mobile Access4.4
Voice Mail4.5
Alerts/Notifications4.3
Call Recording4.6

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Google Voice logo
4.5
(716)

User insights about the call center management feature

Reviewers indicate that Google Voice's call center management is beneficial for organizing contacts, call history, and missed calls. They appreciate the ability to track call histories, manage calls and messages, and set up systems to direct callers to the correct extensions. Users find it easy to use and navigate, though some suggest it may be more suitable for smaller organizations rather than large call centers.
“I like the Google Voice Call Center Management because it organizes my contacts, call history and missed calls. I know who left messages and the time and date. This allows me to return calls promptly.”
LT

Lee T.

Owner

“The call center management for this software is a Godsend. The automated attendants guarantee that callers will always be directed to the correct extension.”
Verified reviewer profile picture

Bridgett R.

Owner

VoIP key features coverage

Google Voice offers 2 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.6
Call Routing
Mobile Access
Voice Mail4.8
Alerts/Notifications
Call Recording

Pros and cons based on 716 verified reviews

65% of users rated Google Voice 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 716 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient call and text management

Ideal for small businesses

Seamless Google integration

Cons:

Frequent spam calls

Dependence on internet connection

See pros and cons details

Pricing

Starting price:$10 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the call center management feature

Reviewers appreciate Nextiva's call center management capabilities for their ease of use and customization. They find the system effective in distributing call volume among agents, managing inbound and outbound calls, and providing a professional customer experience. Users highlight the intuitive admin dashboard, customizable dashboards, and dynamic queue prioritization. They also value the ability to monitor team performance, reroute calls, and reduce customer wait times. However, some mention that support response times can be slow when changes are needed.
“The Call Center feature isn't for everyone, but we've found it to be invaluable for our business, even though we're on the smaller side. The management aspect is extremely robust, the detail to which it can be customized was honestly shocking to me. Now that it's set up how we want it, most settings don't change - but I do still like to just browse around find new customizations or tweaks I hadn't even considered.”
JH

Justin H.

Administration Manager

“Prevent long customer wait times by efficiently managing call queues. Nextiva offers dynamic queue prioritization, callback options, and customizable hold music.”
MM

Marina M.

Logistics coordinator

VoIP key features coverage

Nextiva offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.8
Call Routing4.8
Mobile Access4.6
Voice Mail4.8
Alerts/Notifications4.7
Call Recording4.6

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

VoIP.ms logo
4.8
(697)

User insights about the call center management feature

Users find VoIP.ms's call center management useful for monitoring and managing agents, with easy-to-use features and straightforward rollout. They appreciate the ability to control multiple lines and access metrics and usage data. However, many reviewers indicate that they do not use this feature, suggesting it may be more suited for specific business needs rather than general use.
“Its is very important to be able to manager multiple lines and features and VOIP.ms makes this seem very seemless.”
SJ

Sameer J.

Senior Regulatory Project Manager

“Able to use features to keep staff on task.”
CK

Chad K.

Director of IT

VoIP key features coverage

VoIP.ms offers 5 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.6
Call Routing4.7
Mobile Access
Voice Mail4.8
Alerts/Notifications4.6
Call Recording4.8

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$1.10 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated VoIP Software with Call Center Management in 2026

Zoom Workplace logo

Zoom is an all-in-one collaboration platform

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover allows you to make unlimited VoIP calls to over 110 destinations worldwide - no matter your plan - offering you precise, transparent rates for all other global destinations.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Google Voice logo
Category Leaders

Call and voicemail management

Google Voice is a phone system and call management software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Read more about Google Voice

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

Talkdesk browser based call center software works seamlessly over VoIP. Enjoy advanced functionality such as ACD, skills-based routing, IVR and more.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn's call routing, predictive dialing and CRM integration, and VoIP call center features increases call center efficiency and service quality.

Read more about DialedIn CCaaS

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a #1 business VoIP system used by over 12 million businesses worldwide. Cloud, mobile and open source versions available.

Read more about Bitrix24

Users also considered
800.com logo
Category Leaders

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo

AI virtual agent for call center automation

Convoso is a VoIP based PBX phone system, that will dramatically increase contact and lead conversion rates.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is an open-platform, software VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. Simple, affordable and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Read more about 3CX

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Five9 logo

Cloud contact and call center software

Five9 allows you to make the move to a VoIP call center on your terms with our VoIP phone service, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications).

Read more about Five9

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Intermedia Unite logo
Category Leaders

All-in-one communications & collaboration tool

Award-winning VoIP business phone system that helps small businesses lower costs and increase employee productivity. With complementary mobile and desktop apps Unite users stay seamlessly connected. Unite is backed by J.D. Power-certified 24/7 support and a 99.99% uptime service level agreement.

Read more about Intermedia Unite

Users also considered
CallTools logo
Category Leaders

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
Zoom Phone logo

Cloud-based business phone system

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Online Voice Transmission: Reviewers highlight the clear and reliable voice quality, flexibility of internet-based calling, and cost savings over traditional phone lines. 93% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers value the flexibility and efficiency in directing calls based on various rules, ensuring timely and appropriate handling of calls. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users appreciate the ability to make and receive calls on the go, enhancing remote work capabilities and maintaining connectivity outside the office. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Reviewers find voice mail management convenient, with features like email forwarding and transcription improving responsiveness and collaboration. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users highlight the customizable and timely alerts for missed calls, voicemails, and system updates, which enhance responsiveness and security. 83% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers emphasize the importance of call recording for quality assurance, training, compliance, and verifying customer interactions with clarity and reliability. 79% of reviewers rated this feature as important or highly important.