Automox Reviews

Pros
I love how responsive the product is for being agent-based. Multi-platform support makes it easy to use one product for your patching and software deployment needs. Automatic scanning which uncovers which patches are needed for installed applications/OS. Their live dashboard makes it easy to determine the level of compliance. Their built-in live chat makes it easy to connect with Support to resolve issues.

Cons
Their current reporting makes for troubleshooting deployment issues difficult sometimes but their support is top-notch and I've been told this is being addressed as is on their roadmap.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This product is easy to configure, distribute, and use. It has cut down our patching cycle significantly, plus it doesn't require babysitting like many other solutions on the market. The biggest "like" though is that it has significantly reduced the risk of our company based on the reports we run from our vulnerability scanning.

Cons
UI continues to need some improvement; however, they do publish updates regularly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Where to start -- > Easy deployment > Can be used as a basic inventory management system > Integrates with Crowdstrike Falcon > Windows computers no longer need to be in the network to receive updates from the server > Can be used to replace Jamf for Macs since this handles Mac updates as well > Other than OS updates, Automox updates many apps like Adobe, Zoom, Webex as well > Excellent admin interface and dashboard

Cons
Not necessarily a con, but I would like a note/remark option under each computer so that I can add notes or encryption keys

Rating breakdown

Likelihood to recommend: 10/10

Pros
Looks nice, works fine with Linux ( as long as firewall is set up) fairly simple setup.

Cons
Did not pick up that our 2008 test machine had not patched in 2 years. Did not show all the "Supported" 3rd party software. No Logs. Did not have any info on updates not applying. Policies did not seem to apply correctly. Still requires WSUS( or risk using online windows updates which kill bandwidth) No Linux Onsite Cache

Rating breakdown

Likelihood to recommend: 2/10

Pros
Fast, Reliable, easy to configure and very easy to use.

Cons
The only issue I've seen so far, not really a problem just an annoyance, is when you sort by "Group Membership" it sorts the pages separately instead of truly sorting by the column. Like I said, just annoying.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Windows Updates were our only priority when finding a solution, but once I realized the potential of what they had on their roadmap... I was hooked. Windows Updates/Software Patch Management/Custom policies/Reporting/Live dashboard.... It is a hefty tool that I plan to take advantage of as long as possible. They're always improving and adding features, and they take customer feedback very seriously. I've seen features fixed/updated or even features I've suggested on their roadmap within a week of discussing.

Cons
Originally, dashboard performance was hit/miss. It has improved a lot since then, and they're still working on further improving performance.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is simple to deploy and requires little attention once installed, but ensures excellent endpoint visibility. If you consider patching to have the same importance as endpoint security, you need a tool like this to see the patch status of your endpoints and servers.

Cons
You need to remember to delete retired endpoints from the console.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy UI to Learn, Easy to setup Patching Policies, Easy Install Process, Fast and Knowledgeable Support, Fast UI Load Times.

Cons
Possibly too simple for companies that want more hands-on control with patching.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The Automox program has made my life so much easier. The installation and set up process is extremely easy; once you add your servers and workstations, set up groups and assign the IP addresses to the group, you are finished. The reporting is easy and clear and the notification process is as easy as checking a box and reading the email!

Cons
I have not found any cons. My experience with Automox has been wonderful.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is web-based and easy to use. Login, review or kick-off a patching cycle and that's that!

Cons
Hmmm, that is a tough one. I think all patching software has problems getting all of the patching done so there still is some manual intervention, but a small percentage.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It took me nearly 20 years in I.T. to finally find a patch/update solution that I liked and that actually worked. In most simple terms...Automox just works! Setting up Automox itself was trivial. Installing the client is one of the easiest clients. After that...check in periodically, approve patches, and rest easy...because for once you know your systems are actually patched. Plus you have reporting for management without any extra effort.

Cons
It needs to grow more. Right now it still doesn't support 100% of our software, including some heavily used well-know titles. Support for other software needs to grow by at least 10x if it's going to have a chance to succeed. The software deployment piece also has some kinks to work out.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The requirements of my management tool were hard to fill: support the 3 major OS client flavors, be run as an SaaS offering, and it must not depend on Active Directory. I was surprised to find all 3 requirements were near impossible to find, heck even 1 of the 3 was a challenge, 2 seemed impossible. Then I stumbled on Automox - all 3 boxes checked. The test drive was simple - and powerful. The tool is fast too! Once a client is installed it is mere moments until a complete hardware/software inventory is reported in the console, and policies are ready to be deployed. Need software to go out to a Macbook, Windows laptop, and Linux rig? It can do all three.

Cons
The solution is new - and still working on features. It isn't buggy as you might expect, but it lacks great reporting, and a few features I would love to see. However they do respond to requests, and they do share their roadmap with customers. So I know some of the drawbacks are already on the way to improvement.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Simplicity of deployment, not requirement of long training to get use to it, cross support for Windows/Max and Linux. Ability to patch system that are remote and not physically in the office.

Cons
In beginning there were not many features and no SSO support -- this has been quickly added into the product in very short period of time.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It reduces the amount of manual work I have to do on users machines to ensure they are patched and up to date. I can easily identify when critical patches come in and inform users what's happening, creating that great user experience.

Cons
The notifications have been slightly problematic for us as users do not know what is updating (on the basic patching licence). Office has sometimes just shut down in the middle of a user doing work. This could be addressed in the full version by creating custom policies for certain high-touch products/software packages. Reboot notifications could do with being more obvious to the user, who is highly likely to simply click it and not pay attention, though this is not direct failing on Automox's part. A small change in wording may help change the impact ("Install now" vs "Install and reboot")

Rating breakdown

Likelihood to recommend: 8/10

Pros
Constant upgrades, good service and clear communication.

Cons
Lack of formal inventory planning, they are getting there but I dont think its a priority yet, however at the print point automox is a great value.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Automox's laser focus on patching/vulnerability remediation makes beats multifunction competitors who try to do too much and fail in multiple areas. If you're looking for patching stop and try Automox now.

Cons
Reporting has made huge improvements in the last year but still has room for improvement. They're also adding 3rd party software but currently don't have wide coverage.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to deploy with group policy and has an easy to read dashboard that makes it simple to spot problem computers. Supports multiple organizations without having to use different logins

Cons
Takes time to learn the new interface after major updates, does not have an obvious alert when you run out of endpoint licences

Rating breakdown

Likelihood to recommend: 9/10

Pros
Organization deployment is quick and painless. Current UI is lightyears ahead of the previous version which makes navigation easy and logical.

Cons
Small UI quirks here and there. Scheduling is not as exact as I would like. All of which is on their road map.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use, visibility of the end points status, my auditors loved it

Cons
Nothing really, it is as advertised. It made my job much easier

Rating breakdown

Likelihood to recommend: 10/10

Pros
I run an IT department that has multiple US and International locations, patch and update management is always a chore across multiple OS platforms. AutoMox solves this issue for us and gives us great reporting for security, compliance and support needs. AutoMox has also helped us greatly with new MAC OS X deployments and software compatibility issues that require updates. Ease of use. Very easy to get up and running in minutes. I am very grateful for the stability and lack of bugs within the system.

Cons
Lack of SSO, SAML and MFA adoption. With this application having the ability to touch all systems from your company that are added, a better security model for account access is required. A login password only does not cut it these days. 3rd party software list needs growth.

Rating breakdown

Pros
We are a completely cloud based operation so the ability to manage our asset updates via the cloud is amazing.

Cons
Over the past year, we've had lots of issues with the site loading slowly as well as the reporting function needs some work.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Like everything...easy to use, deploy and budget friendly. GREAT customer service!

Cons
Nothing so far :) I've enjoyed using it and hove referred others who were looking for a solid patching solution.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use & outstanding graphics for representing the data - those are the 2 things that stand out the most. This software gives us peace of mind knowing that our remote company-owned devices are being patched. The developers are doing a great job of keeping up with the latest security threats. I love having current threat info easily accessible within the Automox dashboard. Their tech support is excellent.

Cons
I would like to see more attention given to the 3rd party software deployment policy so the steps involved in creating the policy make the deployment even easier. More compatibility and guidance.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of set up, dashboard is simple and shows what I want to see.

Cons
Problems with Windows updates, there is more manual restarts than I care for.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use. I love the ability to see everything at a glance in the portal, and it is so easy to apply policies and settings.

Cons
I would prefer to have the ability to search on additional properties of the connected devices. Currently the search is limited to built-in filters.

Rating breakdown

Likelihood to recommend: 10/10