Automox Reviews

It is web-based and easy to use. Login, review or kick-off a patching cycle and that's that!

Hmmm, that is a tough one. I think all patching software has problems getting all of the patching done so there still is some manual intervention, but a small percentage.

Thanks for the great review, John!

Easy to use, visibility of the end points status, my auditors loved it

Nothing really, it is as advertised. It made my job much easier

Fantastic, Ken! It's great to hear that you're job is easier from using Automox. Thanks for the great review!

100% cloud-based. Able to adapt quickly. Still growing integrations with other popular MDMs and management tools. 3rd party native app patching is a growing list.

Needs some more default options around reboots(coming soon) and reporting engine(coming soon).

Thanks for the review Shawn, and it's been great working with you on the Automox community! - Nic

I run an IT department that has multiple US and International locations, patch and update management is always a chore across multiple OS platforms. AutoMox solves this issue for us and gives us great reporting for security, compliance and support needs. AutoMox has also helped us greatly with new MAC OS X deployments and software compatibility issues that require updates. Ease of use. Very easy to get up and running in minutes. I am very grateful for the stability and lack of bugs within the system.

Lack of SSO, SAML and MFA adoption. With this application having the ability to touch all systems from your company that are added, a better security model for account access is required. A login password only does not cut it these days. 3rd party software list needs growth.

We are a completely cloud based operation so the ability to manage our asset updates via the cloud is amazing.

Over the past year, we've had lots of issues with the site loading slowly as well as the reporting function needs some work.

Like everything...easy to use, deploy and budget friendly. GREAT customer service!

Nothing so far :) I've enjoyed using it and hove referred others who were looking for a solid patching solution.

Thanks for the referrals, Jeff! We're always glad to hear your experience with our Support team is excellent.

Ease of use & outstanding graphics for representing the data - those are the 2 things that stand out the most. This software gives us peace of mind knowing that our remote company-owned devices are being patched. The developers are doing a great job of keeping up with the latest security threats. I love having current threat info easily accessible within the Automox dashboard. Their tech support is excellent.

I would like to see more attention given to the 3rd party software deployment policy so the steps involved in creating the policy make the deployment even easier. More compatibility and guidance.

Ease of set up, dashboard is simple and shows what I want to see.

Problems with Windows updates, there is more manual restarts than I care for.

We are happy to hear you had an easy setup and can get the information you need efficiently! Yes, Windows updates can be challenging but know that we are working diligently to optimize how our system manages those updates.

Easy setup and it makes the patching process easy.

Nothing really was bad at all. It was fairly basic I guess if thats a con.

The ease of use. I love the ability to see everything at a glance in the portal, and it is so easy to apply policies and settings.

I would prefer to have the ability to search on additional properties of the connected devices. Currently the search is limited to built-in filters.

Thank you for the feedback, Josh! We're so happy you're loving Automox. We'll keep your idea about searching in mind as we continue to make enhancements this year.

Easy to integrate, very flexible and clear device grouping and organization, policy types are very useful for automating patching and other things through the worklets, superior patching support for different OSs

Sometimes the individual device status can get stuck on 'rebooting' or 'refreshing' for a few days, adds a little confusion. But even when it does policies will still run which is a relief.

Easy setup, UI is a no brainer, lots of effective tools for patch management.

It did not cover the smaller apps like Foxit, Winzip, etc.

Thank you for your feedback, Manuel! We're glad your onboarding experience was easy and the UI creates a simple path for you to patch your devices. Regarding the smaller apps, stay tuned! We have something coming this summer for 3rd party application support.

Cloud Based, browser based, the reporting function

I have not come across something I dont like so far

Thank you, Mike!

This software really automates a function that can be very task oriented.

Automox not only automates Microsoft patches but other software and helps keep a very good track of my inventory

Thank you, Norman. We are happy to hear your experience is going very well!

It just works! Policy management is super easy Patching is hardly a thought anymore Additional scripting is a neat "lite rmm"

Lacks true multi-tenancy UI can get a little buggy with lots of groups Email alerts are not super detailed

Glad to hear you're liking Automox. We do have plans to improve functionality for MSPs around multi-tenancy. You can check out our roadmap here: https://portal.productboard.com/automox/1-automox-product-portal/tabs/2-under-consideration

This software was amazing to implement and had lots of help as well this has helped our business get organised and become m=re secure

i havent found anything I dont like yet....amazing

The software is simple to configure and use. It just works without intervention.

Inability to tell if a user is logged in to a target machine.

Thanks for the feedback, Brent! We have flagged your idea for improvement internally.

Easy to navigate and use. Also has the ability to provide easy to read reports to present to higher ups to show them that patching your software is important and Automox was worth the purchase.

It lacks logging capabilities right now. For example if someones machine fails to update, or reboots when it should not have, there's not really a good log view in Automox to identify the root cause of the issue.

Isaac, well stated and thank you for your review! We love the idea of logging and root cause self service for our users. It's on our roadmap!

We get alerts every Wednesday of patching that failed and we can easily take action. We love Automox

nothing. We love it. it has made our jobs so much easier

Great to hear, J.R.! We're so glad you're loving Automox and are excited to have you as a customer while we continue to improve the product!

It's easy to setup. Relatively affordable to other options. The UI is great! But that might be it's downfall as well..

I wish there was an ability to get more optional info on the Dashboard. The ability to do mass actions is very hidden and not straight forward. Also, I dislike that fact that I have to create a policy to make mass computers perform an action. There is no "select and execute" feature.

Thank you for the feedback, David!

Great UI, easy setup, very fast deployment

I do not have any complaints as of yet.

It just works. The client is easy to deploy and it is easy and intuitive to configure the policies. You can be up and running in a very short period of time.

Not really a con, more of a request. Would like some better help/instruction/examples on custom policies.

Thanks so much for the great review, Matthew! We're talking internally about that help for Custom Policies and are excited about the future!

I do not worry anymore about the patching.

I believe for the user with more than 200 devices price need to change.

Thank you for your feedback, Fardis! We're always very happy to hear that your patching needs are solved with our product. We appreciate your feedback on the pricing and will take that into account in the future to meet our customers budgetary needs.

-Straight forward UI -Easy deployment/enrollment -Easy scheduling -Lots of scripting potential

-32 bit agent requiring 32 pit powershell scripting -Reporting capabilities could be more elaborate -No pending reboot notifications for user

Excellent feedback, Scott! Thank you!

Really easy to use, its a great alternative to Active Directory with a bunch of group policies for smaller organizations. Also useful on servers, to have a central view of updates and how critical they are.

Some of the documentation was a bit lacking, especially around custom policies to install specific software packages.

Thank you for the feedback! We're happy to hear your experience with our product and support team have been great. We agree that documentation could be improved and are actively working on it!