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ManageEngine ServiceDesk Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
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ManageEngine ServiceDesk Plus - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
ManageEngine ServiceDesk Plus overview
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages. ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps users to improve productivity of their IT Service team and keep their end-users happy. ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows users to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let users know the number of over-utilized or under-utilized licenses across their organization. ServiceDesk Plus can help users maintain a complete product catalog based on product type, that lists all assets owned by their organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction surveys. Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more. Incident management, Problem management, Change management & CMDB has been implemented with all functionalities.
Who uses ManageEngine ServiceDesk Plus?
By industry, ManageEngine ServiceDesk Plus reviewers are most commonly professionals in information technology and services (16%). The most frequent use case cited is help desk (75% of reviewers).
What do users say about ManageEngine ServiceDesk Plus pricing?
Most users consider ManageEngine ServiceDesk Plus to offer good value for money, highlighting its affordability and free version for small organizations. However, some reviewers find the annual price increases and lack of support in the free version concerning.
What are the most popular integrations for ManageEngine ServiceDesk Plus?
The ManageEngine ServiceDesk Plus integration most frequently cited by reviewers is ManageEngine Endpoint Central, an unified endpoint management (UEM) product rated 4.4 out of 5 for its integration with ManageEngine ServiceDesk Plus.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ticketing
Configuration
Provision
Intuitiveness
Releases
ManageEngine ServiceDesk Plus’s user interface
ManageEngine ServiceDesk Plus pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about ManageEngine ServiceDesk Plus?
Reviewers appreciate ManageEngine ServiceDesk Plus for its comprehensive ticket management, customizable workflows, and integration capabilities, which help streamline IT support and service requests. They find the setup process straightforward and value the range of features, reporting tools, and flexible customization options for adapting to organizational needs. Pricing is often seen as competitive, especially for smaller teams, though some mention rising costs and add-on expenses.
Users indicate the interface is generally user-friendly, but some feel it is outdated and unintuitive compared to competitors. They report occasional challenges with advanced configuration, reporting, and customer support responsiveness, but most find it reliable for daily IT operations.
Select to learn more
Who uses ManageEngine ServiceDesk Plus?
Based on 224 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
ManageEngine ServiceDesk Plus's key features
Most critical features, based on insights from ManageEngine ServiceDesk Plus users:
All ManageEngine ServiceDesk Plus features
Features rating:
ManageEngine ServiceDesk Plus awards
ManageEngine ServiceDesk Plus alternatives
ManageEngine ServiceDesk Plus
Starting from
16
/user
Per month
Freshdesk
Starting from
19
Per month
LiveAgent
Starting from
15
Per month
Quickbase
Starting from
35
Per month
ManageEngine ServiceDesk Plus pricing
Pricing plans
Pricing details:
User opinions about ManageEngine ServiceDesk Plus price and value
Value for money rating:
Of 30 reviews that provide robust commentary on ManageEngine ServiceDesk Plus's price and value, 73% mention it in a positive light.
Most users consider ManageEngine ServiceDesk Plus to offer good value for money, noting its affordability compared to other solutions with similar features. They appreciate the availability of both on-premise and cloud solutions at the same price, and the free version for small organizations or non-profits. Some users say the basic free version covers essential needs without a user limit, making it budget-friendly. However, some reviewers find the cost a drawback, especially for larger teams or comprehensive ITSM solutions. They also mention that the free standalone version lacks support and that the price increases annually.
, and
To see what individual users think of ManageEngine ServiceDesk Plus's cost and value, check out the review excerpts below.
Guillermo B.
Service Desk Manger
ManageEngine ServiceDesk Plus integrations (38)
Integrations rated by users
We looked at 224 user reviews to identify which products are mentioned as ManageEngine ServiceDesk Plus integrations and how users feel about them.
Integration rating: 4.5 (11)
“We share the computers' details between that 2 inventories to have the info updated. It is very important for us because in Desktop Central we keep the computers up to date and in ServiceDesk Plus we have all the requests history, warranty and purchase details.”
“Being able to have our main ManageEngine software in a single point is convenient as well as SSO (Single Sign On).”
“As we develop the relationship between these two we intend to manage our asset inventory with these products”
“Many features are not yet available between SDP and EC. This needs to be resolved ASAP.”
Gerardo V.
Product Manager
Integration rating: 4.3 (6)
“If OpManager gets an alarm from a specifi device, it shows it alerted on ServiceDesk Plus CMDB to know that something is wrong in that momment with the asset.”
“Automatic creation of tickets due to alerts. Auto close if alert goes away. ”
Gerardo V.
Product Manager
Integration rating: 4.8 (5)
“Allows meetings to book out technicians calendar in SDPO automatically, so that you can configure tickets to go to available technicians only (for example). Extremely important in a small IT team.”
Marius B.
IT Manager
Integration rating: 4.7 (3)
“We use Active Directory, then we need to make some changes on it and we can offer that service to the end customers from ServiceDesk Plus (like new hire or some contact change).”
Gerardo V.
Product Manager
Integration rating: 4.5 (2)
“We offer Help Desk services to our end customers, then we need to have robust widgets and dashboards to know the complete service status achievement.”
Gerardo V.
Product Manager
Integration rating: 5.0 (2)
“EntraID Single Sign On and SCIM provisioning is a must in a modern software and it was a requirement from my end, when choosing the product.”
Marius B.
IT Manager
Integration rating: 3.5 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ManageEngine ServiceDesk Plus customer support
What do users say about ManageEngine ServiceDesk Plus customer support?
Customer support rating:
We analyzed 33 verified user reviews to identify positive and negative aspects of ManageEngine ServiceDesk Plus customer support.
A number of users highlight the support team's proficiency and willingness to assist with both setup and ongoing maintenance.
Multiple users appreciate having dedicated support techs who understand their environment and offer tailored solutions.
A fair number of users report slow response times, inconsistent support quality, and difficulty reaching knowledgeable support staff.
Support options
Training options
To see what individual users say about ManageEngine ServiceDesk Plus's customer support, check out the review snippets below.
“The support from startup to daily maintenance is extremely proficient. If you're looking for a solid entry level product for an IT service desk ticketing system this is a great product to get started with and help you grow until you reach the next level.”
Guillermo B.
Service Desk Manger
“Incredible service offered by ServiceDesk Plus, as a client I am very happy to have worked with them, they are dedicated to please their clients and help them, there is no doubt that it is one of the best companies in the field of help desks and focuses on helping its customers in everything.”
Luisana P.
System Engineer
ManageEngine ServiceDesk Plus FAQs
ManageEngine ServiceDesk Plus has the following pricing plans:
Starting from: $16.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. What are the benefits of using ManageEngine ServiceDesk Plus?
Q. Who are the typical users of ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ManageEngine ServiceDesk Plus support?
ManageEngine ServiceDesk Plus supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does ManageEngine ServiceDesk Plus support mobile devices?
ManageEngine ServiceDesk Plus supports the following devices:
Android, iPad, iPhone
Q. Does ManageEngine ServiceDesk Plus offer an API?
Yes, ManageEngine ServiceDesk Plus has an API available for use.
Q. What other apps does ManageEngine ServiceDesk Plus integrate with?
ManageEngine ServiceDesk Plus integrates with the following applications:
ManageEngine Analytics Plus, Microsoft Outlook, Jira, Zoho Voice, Site24x7, Microsoft Teams, Zoho Cliq, ManageEngine ADSelfService Plus, ManageEngine OpManager, ManageEngine ADManager Plus, Microsoft 365, Zoho Survey, ManageEngine Applications Manager, ManageEngine Endpoint Central, ManageEngine Password Manager Pro, Zoho Analytics
Q. What level of support does ManageEngine ServiceDesk Plus offer?
ManageEngine ServiceDesk Plus offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk
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