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NinjaOne
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne simplifies IT with one platform
Table of Contents
NinjaOne - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
NinjaOne overview
What is NinjaOne?
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
Who uses NinjaOne?
By industry, NinjaOne reviewers are most commonly professionals in information technology and services (47%). The most frequent use case for NinjaOne cited by reviewers is IT management (60% of reviewers).
What do users say about NinjaOne pricing?
Most users consider NinjaOne to deliver excellent value for money with its comprehensive features and transparent, per-device pricing. Most reviewers indicate the competitive rates and bundled options are appealing, though some reviewers feel costs can be high for small teams.
Starting price
Pros & Cons
Assistance
Intuitiveness
Capabilities
Customization
Reliability
Notifications
NinjaOne’s user interface
NinjaOne pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about NinjaOne?
Users say NinjaOne is easy to set up, deploy, and use, with an intuitive interface and efficient remote management tools that save time for IT teams. They appreciate its reliable patch management, automation, and script capabilities, which streamline device support and boost productivity. Most find customer support responsive and knowledgeable, and they value the regular feature updates and transparent pricing. Some mention the platform is cost-effective and scalable for growing businesses.
They report occasional limitations, such as missing features, restricted customization, and higher pricing for smaller organizations. Some note that certain integrations and advanced options could be improved, but overall, they feel NinjaOne enhances their workflow.
Select to learn more
Who uses NinjaOne?
Based on 276 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
NinjaOne's key features
Most critical features, based on insights from NinjaOne users:
All NinjaOne features
Features rating:
NinjaOne awards
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User opinions about NinjaOne price and value
Value for money rating:
Of 34 reviews that provide robust commentary on NinjaOne's price and value, 91% mention it in a positive light.
Most users consider NinjaOne to offer great value for money due to its comprehensive features, including RMM, ticketing, patching, remote support, and backup, all at a single per-device cost. They appreciate the transparent pricing and straightforward terms, which eliminate the need for negotiation at renewal. Users think the free trial period and flexible deployment terms are beneficial. They find the pricing competitive, especially with the option to bundle third-party licenses like TeamViewer and Webroot at reasonable rates. Some reviewers feel the cost can be high for small teams or MSPs with many users, but they believe the functionality and support justify the expense.
, and
To see what individual users think of NinjaOne's cost and value, check out the review excerpts below.
Anthony R.
IT Manager
Divaldo C.
CEO
NinjaOne integrations (47)
Integrations rated by users
We looked at 276 user reviews to identify which products are mentioned as NinjaOne integrations and how users feel about them.
Integration rating: 4.3 (7)
“TeamViewer is relied upon as out backup remote agent. Deploying via Ninja is quick and easy. ”
“Teamviewer's integration with Ninja allows me to quickly offer my clients remote support.”
Andrew M.
Technician
Integration rating: 4.3 (6)
“The PSA is where we do our scheduling/ticketing so receiving alerts from Ninja is critical to our business”
“Ticketing and config syncing works exceptionally well, and can be customized to fit your needs.”
Travis B.
Solutions Engineer
Integration rating: 4.4 (12)
“Was supposed to be their big AV software but fell flat, waited a year and the best i got was a link.”
Robert S.
Director of Information Assurance
Integration rating: 3.6 (7)
“Configuration synchronization is important for our documentation purposes and the information is detailed well.”
Lorenzo K.
Security Project Engineer
Integration rating: 4.4 (5)
“Being able to offer EDR software to our smaller clients is a game-changer for them. Some of our smaller clients do not have the minimums to be able to have this caliber of software.”
Eric K.
Owner
Integration rating: 5.0 (3)
“This is our primary connection tool, and the integration has been seamless and reliable.”
Lorenzo K.
Security Project Engineer
Integration rating: 5.0 (3)
“The integration between Halo and Ninja and critical to our productivity and overall operations as an MSP. ”
Andrew M.
Technician
Integration rating: 2.0 (1)
“I tink limited by RepairShopr, would love to see the ability to bill off accurate endpoint data.”
Anthony C.
Partner
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
NinjaOne customer support
What do users say about NinjaOne customer support?
Customer support rating:
We analyzed 39 verified user reviews to identify positive and negative aspects of NinjaOne customer support.
A significant portion of users highlight NinjaOne's fast, responsive, and knowledgeable customer support team.
Widespread user sentiment praises the ease of contacting support and the helpfulness of staff in resolving issues.
Broad user base appreciates the availability of regional support and active community resources like the Dojo forum.
Support options
Training options
To see what individual users say about NinjaOne's customer support, check out the review snippets below.
“The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs.”
Marek T.
CEO
“They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support.”
Asher O.
CTO
“So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep.”
Cesar L.
Helpdesk Senior Technitian
NinjaOne FAQs
NinjaOne has the following pricing plans:
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using NinjaOne?
- Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
- Hardware, software, and other device details
- System performance
- Network performance
- Windows services and events
- Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
- On-demand, scheduled, and automated patch management
- On-demand, scheduled, and automated script deployment
- Fully interactive and responsive remote command line interface and task manager
- Integrated remote control
- Managed antivirus
- Mobile access to insights and remediation tools
- Better manage IT services with
- In-depth reporting on IT assets, remediation audits, and both hardware and software inventories
- Role- and organization-based user administration
- An administrative credential store so business users don't need access to admin privileges
Q. Who are the typical users of NinjaOne?
NinjaOne has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does NinjaOne support?
NinjaOne supports the following languages:
Danish, Dutch, English, French, German, Italian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
Android, iPad, iPhone
Q. Does NinjaOne offer an API?
Yes, NinjaOne has an API available for use.
Q. What other apps does NinjaOne integrate with?
NinjaOne integrates with the following applications:
CrowdStrike, SherpaDesk, ScreenConnect, TeamViewer, HaloPSA, Bitdefender GravityZone, Vanta, RepairShopr, Splashtop, ScalePad Lifecycle Manager, Duo Security, DeskDay, Passportal, Gradient, Liongard, IT Glue, OneLogin, BrightGauge, Okta, MSP360 Backup, Slack, PagerDuty, IT Portal, ConnectWise PSA, ServiceNow, OpenText Core Endpoint Protection, Accelo, Autotask PSA, Computicate PSA, SentinelOne, PROMYS, Zendesk Suite
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
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