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RepairShopr

CRM software for managing repair shops and POS transactions

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RepairShopr Pricing, Features, Reviews and Alternatives

RepairShopr product overview

Price starts from

$

59.99

/momonth
Other

What is RepairShopr?

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Phone Support

Training options

Webinars
Documentation
Live Online

RepairShopr pricing information

Value for money

4.6

/5

116

Price starts from

$

59.99

/momonth
Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

RepairShopr features

Functionality

4.5

/5

116
Total Features68 10 categories

Most valued features by users

Inventory Management
Point of Sale (POS)
Multi-Location
Customer Database
Sales Reports
Billing & Invoicing
Discount Management
Mobile Access

RepairShopr users reviews

Overall rating

4.7

/5

116

Positive reviews

93%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

94

14

4

1

3

Pros
It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it.

Ephantus N.

RepairShopr is best solutions for Computer users because, when computer don't work we need to repair that good solutions from RepairShopr.

TK

Thileepan K.

Great support (I even spoke to their support team on the phone- what??) and in general a very enthusiastic crew. I hope that means that they are growing and successful- they deserve it.

TP

Tyler P.

Cons
While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring.

TM

Tanmay M.

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all.

TN

Timothy N.

Terrible service when requested for issue fix. Inventory system not to par.

PN

Pedram N.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Reviewed 3 years ago

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you...

Pros

-Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Cons

-Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing. -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up. I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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90% coded, but A+ For Effort!

Reviewed 3 years ago

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Pros

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Cons

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Underdeveloped software, support is slow and under skilled but has potential.

Reviewed 5 years ago

The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pros

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Cons

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good all around Customer management Software

Reviewed 2 years ago

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Pros

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Cons

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love RepairShopr

Reviewed a year ago

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Pros

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Cons

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

RepairShopr FAQs and common questions

RepairShopr has the following pricing plans:
Starting from: $59.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


RepairShopr has the following typical customers:
Freelancers, Mid Size Business, Public Administrations, Small Business


RepairShopr supports the following languages:
English


RepairShopr supports the following devices:
Android, iPad, iPhone


No, RepairShopr does not have an API available.


RepairShopr integrates with the following applications:
Authorize.net, WooCommerce, PayPal, Dropbox Business, Worldpay, Formstack Forms, TeamViewer, Zapier, Square Payments, Microsoft Teams, SolarWinds N-central, Flowroute, ShipRush, Stripe, ShipStation, IT Glue, Domo, Slack, Microsoft 365, Google Calendar, Mailchimp, Twilio, Xero, Toggl Track


RepairShopr offers the following support options:
Chat, FAQs/Forum, Phone Support

Common RepairShopr comparisons

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