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SolarWinds Service Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
Table of Contents
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SolarWinds Service Desk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
SolarWinds Service Desk overview
What is SolarWinds Service Desk?
SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platforms, allowing internal service providers to streamline process improvement and greater productivity. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in just days.
Who uses SolarWinds Service Desk?
Reviews for SolarWinds Service Desk come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (10%), and Retail (5%). The most frequent use case for SolarWinds Service Desk cited by reviewers is help desk support (59% of reviewers).
What do users say about SolarWinds Service Desk pricing?
Most reviewers indicate that SolarWinds Service Desk delivers strong value for money, with flexible, affordable pricing and robust features. Some reviewers feel it can become costly for smaller organizations needing extras, but most users consider it a worthwhile investment.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Responsiveness
Navigation
Workflow
Reliability
Retrieval
SolarWinds Service Desk’s user interface
SolarWinds Service Desk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about SolarWinds Service Desk?
Users say SolarWinds Service Desk offers strong ticket management, asset tracking, and a user-friendly interface that streamlines IT support operations. They appreciate the customizable workflows, responsive customer support, and the ability to integrate with other tools, which help improve communication and efficiency across teams. They also value the flexible pricing and cloud-based deployment for ease of access and scalability.
Reviewers report some challenges with advanced features, reporting customization, and initial setup complexity. They mention occasional bugs, limited mobile app functionality, and a learning curve for more technical capabilities, but feel ongoing updates and community feedback help address many concerns.
Select to learn more
Who uses SolarWinds Service Desk?
Based on 577 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SolarWinds Service Desk's key features
Most critical features, based on insights from SolarWinds Service Desk users:
All SolarWinds Service Desk features
Features rating:
SolarWinds Service Desk awards
SolarWinds Service Desk alternatives
SolarWinds Service Desk
Starting from
39
/user
Per month
IT Glue
Starting from
29
Per month
BOSSDesk
Starting from
29
Per month
InvGate Service Management
Starting from
17
Per year
SolarWinds Service Desk pricing
Pricing plans
Pricing details:
User opinions about SolarWinds Service Desk price and value
Value for money rating:
Of 31 reviews that provide robust commentary on SolarWinds Service Desk's price and value, 90% mention it in a positive light.
Most reviewers indicate that SolarWinds Service Desk offers great value for money, with flexible and affordable pricing plans suitable for various business sizes. They appreciate the comprehensive features and functionality provided at a reasonable cost, often comparing it favorably to more expensive alternatives. Some users say the pricing model allows for growth and minimizes maintenance efforts. However, some reviewers feel the software can become costly, especially for smaller organizations needing additional modules. Despite this, many users find the overall benefits and features justify the expense, making it a worthwhile investment.
, and
To see what individual users think of SolarWinds Service Desk's cost and value, check out the review excerpts below.
Ronald K.
Software Assurance
SolarWinds Service Desk integrations (54)
Integrations rated by users
We looked at 577 user reviews to identify which products are mentioned as SolarWinds Service Desk integrations and how users feel about them.
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
SolarWinds Service Desk customer support
What do users say about SolarWinds Service Desk customer support?
Customer support rating:
We analyzed 142 verified user reviews to identify positive and negative aspects of SolarWinds Service Desk customer support.
Widespread user sentiment highlights fast, responsive, and helpful customer support throughout setup and ongoing use.
A significant portion of users appreciate the live chat and support chat features for immediate access to assistance.
Broad user base reports that support staff are knowledgeable, friendly, and go the extra mile to resolve issues.
Frequently reported by users, the team provides timely follow-ups and clear guidance, making onboarding and troubleshooting easier.
Support options
Training options
To see what individual users say about SolarWinds Service Desk's customer support, check out the review snippets below.
“Samanage, although not specifically built for multi-company use, gives you the ability to customize the Departments and Locations so it's useful for our organization. When we hit a wall during setup, their customer service rep was there to help us get through it. ”
Steve M.
“They helped me to build the case and to sell the idea, they supported me in the whole process. Once they sold me the product, they showed an awesome customer service with very short turnaround time for each support request.”
Sebastian P.
Director of IT
“Their support team is fast and responsive, the support chat functionality in the tool is the best implementation of a chat tool I have seen in any product.”
Tom R.
IT Helpdesk Manager
SolarWinds Service Desk FAQs
SolarWinds Service Desk has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using SolarWinds Service Desk?
SolarWinds Service Desk is one service desk that can be used by IT and throughout an organization, allowing internal service providers to streamline process improvement and greater productivity. As a fully integrated service management and asset management solution, you dramatically improve visibility, efficiency, and success. Reducing IT costs and saving time, SolarWinds Service Desk compiles service requests, vendor data, purchase orders, warranties, and agreements -- in a single location. Built on a SaaS, multi-tenant platform, SolarWinds Service Desk has the ability to react quickly to changes in the market, to new technologies, and to customers’ needs.
Q. Who are the typical users of SolarWinds Service Desk?
SolarWinds Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SolarWinds Service Desk support?
SolarWinds Service Desk supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does SolarWinds Service Desk support mobile devices?
SolarWinds Service Desk supports the following devices:
Android, iPad, iPhone
Q. Does SolarWinds Service Desk offer an API?
Yes, SolarWinds Service Desk has an API available for use.
Q. What other apps does SolarWinds Service Desk integrate with?
SolarWinds Service Desk integrates with the following applications:
Squadcast, Automox, LogMeIn Rescue, Google Analytics 360, Dropbox Business, Jira, Jamf Connect, TeamViewer, Microsoft Azure, Zapier, Gmail, Google Workspace, Google Drive, LogMeIn Resolve, Microsoft Entra ID, Salesforce Sales Cloud, OneLogin, Harvest, Okta, Slack, Dameware Remote Everywhere, LogMeIn Central, SolarWinds Observability, Google Chrome, Zendesk Suite
Q. What level of support does SolarWinds Service Desk offer?
SolarWinds Service Desk offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat
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