App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ServiceNow Logo

ServiceNow

4.4
(147)

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Enterprise IT service cloud solutions

learn more

(21)

ServiceNow Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


SysAid logo

SysAid

4.5
(378)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

SysAid logo
ServiceNow logo

54

107

66

features in common

54

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(378)

Top features

  • Real Time Notifications

    5.0

  • Inventory Management

    5.0

  • Prioritization

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

SysAid logo
4.5

0.3

ServiceNow logo
4.2

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(539)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
ServiceNow logo

45

94

66

features in common

45

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(539)

Top features

  • Help Desk Management

    5.0

  • Full Text Search

    5.0

  • Customizable Fields

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.3

ServiceNow logo
4.2

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Zendesk Suite logo

Zendesk Suite

4.4
(3.2K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
ServiceNow logo

44

183

66

features in common

44

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.3
(3.2K)

Top features

  • Real Time Data

    5.0

  • Customer Complaint Tracking

    5.0

  • Tagging

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.1

0.1

ServiceNow logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

Categories in common

Atera logo

Atera

4.6
(246)

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

Features

Total

Atera logo
ServiceNow logo

50

131

66

features in common

50

features in common

Atera logo

Atera user ratings

Functionality

4.2
(246)

Top features

  • Real Time Reporting

    5.0

  • Configuration Management

    5.0

  • Server Monitoring

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$99/month

Value for money

Atera logo
4.7

0.5

ServiceNow logo
4.2

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
It's a great and easy tool, just a few more features and will be perfect.
Freshservice logo

Freshservice

4.5
(488)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
ServiceNow logo

46

132

66

features in common

46

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(488)

Top features

  • Survey/Poll Management

    5.0

  • Search/Filter

    5.0

  • Live Chat

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.3

ServiceNow logo
4.2

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
TeamDynamix logo

TeamDynamix

4.3
(121)

IT service management platform

Features

Total

TeamDynamix logo
ServiceNow logo

39

82

66

features in common

39

features in common

TeamDynamix logo

TeamDynamix user ratings

Functionality

4.1
(121)

Top features

  • Service Catalog

    5.0

  • Asset Lifecycle Management

    5.0

  • Client Portal

    4.7

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

TeamDynamix logo
4.2
ServiceNow logo
4.2

What users say about TeamDynamix's value for money

Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve.
Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.
Freshdesk logo

Freshdesk

4.5
(2.6K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
ServiceNow logo

35

126

66

features in common

35

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.6K)

Top features

  • Issue Tracking

    5.0

  • Issue Auditing

    5.0

  • Feedback Management

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.2

ServiceNow logo
4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Categories in common

JIRA Service Management logo

JIRA Service Management

4.4
(352)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
ServiceNow logo

47

106

66

features in common

47

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.3
(352)

Top features

  • Real Time Reporting

    5.0

  • For IT Project Management

    5.0

  • Data Import/Export

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.2
ServiceNow logo
4.2

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Canfigure logo

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

Canfigure logo
ServiceNow logo

52

116

66

features in common

52

features in common

Canfigure logo

Canfigure user ratings

Functionality

4.3
(12)

Unique features

  • Barcode Recognition

    N/A

  • Customizable Fields

    N/A

  • Supplier Management

    N/A

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

Canfigure logo
4.6

0.4

ServiceNow logo
4.2

What users say about Canfigure's value for money

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Device42 logo

Device42

4.8
(57)

Automated IT infrastructure visualization & management tools

Features

Total

Device42 logo
ServiceNow logo

25

53

66

features in common

25

features in common

Device42 logo

Device42 user ratings

Functionality

4.7
(57)

Top features

  • Asset Tracking

    5.0

  • Reporting/Analytics

    5.0

  • IT Asset Management

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$20/year

Value for money

Device42 logo
4.9

0.7

ServiceNow logo
4.2

What users say about Device42's value for money

Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.
C2 ATOM logo

C2 ATOM

4.2
(13)

The ultimate ITSM platform

Features

Total

C2 ATOM logo
ServiceNow logo

50

124

66

features in common

50

features in common

C2 ATOM logo

C2 ATOM user ratings

Functionality

4.0
(13)

Top features

  • Queue Management

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$40/month

Value for money

C2 ATOM logo
4.2
ServiceNow logo
4.2

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
ChangeGear logo

ChangeGear

4.0
(50)

Comprehensive change and service management.

Features

Total

ChangeGear logo
ServiceNow logo

43

76

66

features in common

43

features in common

ChangeGear logo

ChangeGear user ratings

Functionality

3.9
(50)

Top features

  • Macros/Templated Responses

    5.0

  • Email Management

    5.0

  • Knowledge Base Management

    4.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

ChangeGear logo
4.1

0.1

ServiceNow logo
4.2

What users say about ChangeGear's value for money

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.
Alloy Navigator logo

Alloy Navigator

4.6
(51)

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

Alloy Navigator logo
ServiceNow logo

59

154

66

features in common

59

features in common

Alloy Navigator logo

Alloy Navigator user ratings

Functionality

4.4
(51)

Top features

  • Alerts / Escalation

    5.0

  • Workflow Configuration

    5.0

  • Reporting/Analytics

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$19/month

Value for money

Alloy Navigator logo
4.5

0.3

ServiceNow logo
4.2

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
Deepser logo

Deepser

4.7
(20)

IT service desk, ticketing, and asset management software

Features

Total

Deepser logo
ServiceNow logo

52

124

66

features in common

52

features in common

Deepser logo

Deepser user ratings

Functionality

4.7
(20)

Top features

  • Third Party Integrations

    5.0

  • Self Service Portal

    5.0

  • Knowledge Base Management

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

Deepser logo
4.6

0.4

ServiceNow logo
4.2

What users say about Deepser's value for money

Nothing in particular or it is too early to find defects.
Deepser and Device 42 a complete solution for ticketing and asset management.
i-Vertix logo

i-Vertix

4.9
(11)

IT infrastructure management software

Features

Total

i-Vertix logo
ServiceNow logo

42

124

66

features in common

42

features in common

i-Vertix logo

i-Vertix user ratings

Functionality

4.6
(11)

Unique features

  • Real Time Monitoring

    5.0

  • Customizable Reports

    N/A

  • Performance Management

    N/A

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

RayVentory logo

RayVentory

4.5
(12)

Find out more on www.raynet-inc.com.

Features

Total

RayVentory logo
ServiceNow logo

25

82

66

features in common

25

features in common

RayVentory logo

RayVentory user ratings

Functionality

4.4
(12)

Top features

  • Data Import/Export

    5.0

  • Third Party Integrations

    4.5

  • Data Capture and Transfer

    4.5

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Faddom logo

Faddom

4.9
(11)

Real-time dependency mapping made easy

Features

Total

Faddom logo
ServiceNow logo

2

7

66

features in common

2

features in common

Faddom logo

Faddom user ratings

Functionality

4.7
(11)

Unique features

  • Device Auto Discovery

    N/A

  • Map Exporting

    N/A

  • Hierarchical Mapping

    N/A

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

SummitAI logo

SummitAI

4.4
(21)

The future of IT service management begins with AI.

Features

Total

SummitAI logo
ServiceNow logo

47

92

66

features in common

47

features in common

SummitAI logo

SummitAI user ratings

Functionality

4.3
(21)

Top features

  • Workflow Management

    5.0

  • Support Ticket Management

    5.0

  • Service Catalog

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

SummitAI logo
4.5

0.3

ServiceNow logo
4.2

What users say about SummitAI's value for money

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.
Ease of installation, ease of use, reliable, and works well for our ITIL process.
Kaseya VSA logo

Kaseya VSA

4.0
(191)

IT Systems Management Software for Internal IT and MSPs

Features

Total

Kaseya VSA logo
ServiceNow logo

33

106

66

features in common

33

features in common

Kaseya VSA logo

Kaseya VSA user ratings

Functionality

4.2
(191)

Top features

  • Screen Sharing

    5.0

  • Unattended Access

    5.0

  • Task Management

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

Kaseya VSA logo
3.7

0.5

ServiceNow logo
4.2

What users say about Kaseya VSA's value for money

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
Pulseway logo

Pulseway

4.7
(173)

All-in-one remote IT monitoring and management platform.

Features

Total

Pulseway logo
ServiceNow logo

45

163

66

features in common

45

features in common

Pulseway logo

Pulseway user ratings

Functionality

4.5
(173)

Top features

  • Self Service Portal

    5.0

  • Event Logs

    5.0

  • Unattended Access

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from

$32/month

Value for money

Pulseway logo
4.7

0.5

ServiceNow logo
4.2

What users say about Pulseway's value for money

Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
PagerDuty logo

PagerDuty

4.6
(198)

Incident Management & Operations Performance Software

Features

Total

PagerDuty logo
ServiceNow logo

16

37

66

features in common

16

features in common

PagerDuty logo

PagerDuty user ratings

Functionality

4.4
(198)

Top features

  • Monitoring

    5.0

  • Mobile Alerts

    5.0

  • Issue Management

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Value for money

PagerDuty logo
4.3

0.1

ServiceNow logo
4.2

What users say about PagerDuty's value for money

The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
TOPdesk logo

TOPdesk

4.5
(50)

Help desk & service management

Features

Total

TOPdesk logo
ServiceNow logo

45

101

66

features in common

45

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.4
(50)

Top features

  • Support Ticket Management

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(147)

Top features

  • Task Management

    5.0

  • Performance Monitoring

    5.0

  • Project Management

    4.8

Pricing

Starting from