Splashtop Business Access Reviews - Page 2

Probably the most important aspect of this software is how fast and responsive it is. Programs I've used in the past have had a lag where my curser doesn't track as quickly as my mouse movements, or text is entered more slowly than I type. Splashtop feels almost like I am working on the desktop locally rather than remotely accessing it. It also has nice features for transferring files, printing locally or remotely, locking the screen and controls of the remote desktop, and a live chat feature (although I do not really use the chat feature).

It is a bit tedious to set up the program on different computers due to all of the authentications emails, it takes a little while to familiarize oneself with the admin controls, and you need to take steps to make sure that the Splashtop Streamer app is running in the background when you try to launch the remote access, which can be confusing to explain to users that are not technologically savvy.

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely. It is stable, fast and work great. can see connected sessions or that were connected from the admin console. depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue. The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end. If there is an icon on the desktop that the client can click on to appear on the admin console it will be great. it doesn't capture windows user password for reboot.

Hello, Thank you so much for the rating and review. Sounds like you are using our Splashtop On-Demand Support (SOS) which is designed for having a quick and efficient connection to your users' Windows, Mac, iOS and Android devices with a simple session code and the code will be generated each time automatically to provide an extremely secure on-demand remote access solution. Regarding your comment,...

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Very easy to use Easy to configure Great support Works on every PC I have and iPhones! I use this every single day Excellent value

Can only access one remote PC at a time Wish there were a bit more customizations Need to be able to remove their icons (mouse, etc)

Hi Steve Thank you so much for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers. Unlike other service providers, our pricing remains the same for customers and allows them to stay with their chosen package without unannounced price raises. With Splashtop, each user can access more than one computer at a time, in fact up to 10. And the Splashtop agent Streamer tray icon can also be hidden. In addition to that the Streamer can also be installed silently. Feel free to contact our support team so we can assist you regarding the above. Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team

Can remote into existing computers from a list it gives you at will using the small client software or buy the SOS module and have the user go to a website, give you a number, and you remote into any computer. You can setup different admins to see a different list of computer to remote into. Once you setup the credentials you can remote in easily at will.

When doing a file transfer sometimes you closes the connection. They have been working on this and may have it fixed by now.

I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had. I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office. This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues!

I have no reservations at all. This software is by far, the best remote access software I have ever seen.

Hi Daniel, Thanks a lot for the amazing scores and the review. I am Antonia from Splashtop Customer Success team. We are proud to be contributing to your business continuity and hope to have you as our customer for many years to come.

The one thing that had me committed was the low cost after the massive price increases I was experiencing from Logmein. Splashtop has improved in performance, reliability and feature-set considerably over the several years I've been using it, and I cannot praise it more highly. The company also listen carefully to their users and have fixed minor issues along the way. All versions of Windows from XP upwards are supported, including servers.

There are very few cons. Very old PCs with poor graphics capability maybe rather slow, but there is an add-on driver that helps. Thankfully these issues are very rare, and those machines should have been upgraded anyway. Full Dual Monitor support is an additional paid option, but I can live without that.

I do cad work and thought it was better than LogMe In Pro which I had used for several years, but the file transfer function is very useful as I work from home at times and need that ability when programming or modifying various programs at times. I also do a good bit of estimating and that also requires the ability to transfer files or even log in to Quickbooks to send the quotation. It serves my...

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There is very little to complain about and as I said previously, I think any issues that I have experienced were due to an install that maybe didn't go well but how would you ever know until you ask the support team and once I did the problem was fixed! I really like that so no cons to report here!

I use this to help users with on demand support, as well as monitor servers and computers with unattended access. It’s fast, secure, easy to use and very responsive.

I don’t really have anything I don’t like about this software. I think it’s a great tool. I do wish I could access more than one computer from more than one device without 2 licenses. Since sometimes I’m supporting multiple clients at once.

I was particularly impressed with the sound transfer features of the software. I selected my desired sound settings on setup of the program, rather than having to select it with each session. There was no delay or latency and the full screen function makes it appear that I am sitting at my office computer. The cost was low and the value very high, especially when compared to other similar software, some of which costs 10 times as much.

Two different software programs, a streamer and a business program, must be loaded. It would be nice to only have to load one program, but this was not that much of a hassle.

Splashtop is really easy to use once you get it set up. I also like that it was the "wake" feature which is a lifesaver. I use it to remotely access client's computers if I need to do something for them under their network. It's quite easy to use and I can have it setup to easily select the computer I need to log into.

Even with the wake feature, it doesn't always work (probably due to the computer not being connected to the internet etc.) but it's much better than alternatives. Really it does everything it is supposed to do so I don't have any other complaints.

I am a small business owner and the only person who needs to remote into my business. In my scenario, I no longer need to be in the office to work so often do some electronic paper pushing in the evenings and weekends (like most small business owners, we are 24/7!) and when staff have computer issues, I can remote into their desktops to fix the small issue no matter where I am in the world.

There is nothing I would complain about at this point.

This product was very easy to deploy, setup and install for the administrator as well as the end users.

The ability to show only online/active computers and users on the web portal management/sessions page.

Hi Daniel, Thank you for the rating. I am Antonia from Customer Success team at Splashtop. We take great pride in the simplicity and capability of our software. It's our pleasure to have a surveying and mapping business on board. Regarding your feedback, may we know more about your concern? So that we will be able to know how to improve us to deliver our next level of remote access software. Please share with us at Feedback@splashtop.com Thanks again and looking forward to hearing from you soon ;-) Stay healthy and take care!

Light on resources. Can customize deployment packages for the customer to download themselves via a link.

I haven't seen the feature of being able to boot into Safe Mode and control the desktop yet.

Ease of most is easy, but I especially like is the quickness of deployment from one computer to another at the beginning of a session. (Usually within 5-10 seconds, depending on net service. Also it's able to handle large files for transferring from one computer to the other. It is also able to set up more than 2 computer and also split screens.

It would be nice to be able to use it within a word processor. I admit that not having tried that more than a couple of times, but it wouldn't surprise me if it's in Splashtop For Business, but it also wouldn't surprise me if it can be done.

It's easy to access the multiple computers I need to. Bonus that I can be logged into more than one at once. I like the options for having different windows representing the different monitors and being able to move them and readjust size.

Unfortunately setting up remote audio was a hassle. Once I got it to work it's been seamless ever since. Second complaint about audio is that if you are working on Macs, you can't get audio through both the local and remote computer at the same time. Only 1 Mac will get the audio and it's not a quick function to toggle or switch between either. I've been told PCs support this function though :( this would be super helpful to have.

When I had a change in circumstances and needed to transition to working from home for several months, this product was recommended to me by a colleague. It was easy to setup and super simple to use. I can now access my work computer from home!

I don't like how small it makes my screen. I have to zoom in to be able to see things well. I'm not sure if there is a workaround for this, and maybe it's because my laptop is smaller than my computer at work, so it just seems tiny when I'm using certain programs.

It was easy to install: due to coronavirus all my colleagues installed Spalshtop by themselves at home. Easy to use:all of them are using Splashtop without any formation. Easy to administer: it was very easy for me manage licences

An option missing is to send a sequence that simulates ctrl alt canc via keyboard. Not a strategic absence but could help

Splashtop is easy to use and set up esp with their "distribution links" to download the software on each machine in your business you want to control. The UI that lets you connect to computers you're managing is very simple and makes it easy to see info about the system like last time it was online, OS version/update version etc. It is rock solid reliability wise and I have never once seen it fail to connect. It's also much more affordable than any other remote access system out there that I've found, and supports a wide range of computers like older win 7 machines etc.

It's very hard for me to think of any cons with splashtop remote access. The only one I can think of is that the file transfer tool could be a little faster, and the UI for file transfers is kind of old school/ugly. It's a bit hard to find the right folder on both machines since it's a two-up view and you have to navigate through both machines at once. They should consider a wizard mode where you first browse for file(s) on your local machine, then browse for the folder on the remote machine where you want to transfer it to. But this is really minor and certainly we wouldn't switch because of it.

The product is very easy to setup and it's up and running with a click, I use it every day all day and I'm loving the fact that I don't feel like I'm connected to a remote computer. The speed is great and I can see the whole screen without any notification pop outs or other distractions, the icon bar is almost invisible when closed and it's a great feature.

I'm new to this product and it may be there already but would be nice if we could print from the local computer to the remote printer and vice a versa. same for sound.

Hi Moe, Thanks a lot for the rating :) Hope you are doing well! My name is Antonia and I am with Customer Success team at Splashtop. Regarding your review, luckily, remote printing feature is already included in our products. Here's the relevant article for your reference: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINT If you would like to reach out, please contact us anytime at customer-success@splashtop.com Stay healthy and take care!

This software has all the functionality of other products that cost multiple times more. It hasn't tried add a bunch of other features that aren't really related to our needs.

Having to buy individual license for each user is a little awkward and I wish it could wake up the other computers in our stores.

The software is very easy to use, only about 1/4 what I was paying before and has more useful features. It is also faster with very little lag compared to the product I used previously. Well Done, Splashtop!

I share a computer with a co-worker on a limited basis, I wish there were a way we could both have access to the computer when the other is logged off. That is my only complaint so far.

Hi Lori, Thanks a lot for the rating and review. Splashtop Business Access Solo is designed for individuals only. If you would like to have more accesses, Splashtop Business Access Pro will be the best option for your business. Splashtop Business Access Pro allows you to have multiple users within the same team if you subscribe for multiple licenses. That way, you and your colleague can access...

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It works, it is there when I need it, works on the platforms/OS's I need. The software is responsive and has improved with age.

My least items were from years ago. It has worked very well for my requirements. Woks better than LogMeIn for Mac's, that's a biggie as that's an elderly family member I assist remotely.

I tried a few different remote access applications and for the price Splashtop is by far the best. The ease of setup and connecting to the remote systems is great. The file transfer is a great feature as well.

Only downside is if you connect from one machine to a remote pc and leave it connected you can’t connect to a 2nd machine. I tried to disconnect but it never seems to work.