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Issue Tracking Software with Multi-Channel Communication (2026) - Page 3

Last updated: April 2026

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81 software options

ServiceNow HR Service Delivery logo

ServiceNow HR Service Delivery

Deliver great employee experiences across the enterprise

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ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve.

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TeamSupport logo

TeamSupport

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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Issuetrak logo

Issuetrak

Issue tracking and workflow automation platform

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Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

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Pazo logo

Pazo

Operational Excellence Simplified

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Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

Pazo enables teams to log, monitor, and resolve issues swiftly. With automated workflows, real-time updates, and detailed analytics, stay on top of on-ground issues, reducing downtime and improving service.

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CivicPlus SeeClickFix 311 CRM logo

CivicPlus SeeClickFix 311 CRM

311 request and work management application

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SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.

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Shape Construction logo

Shape Construction

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Software for streamlining construction field management

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Take control of your construction issues
Raise, resolve, and report construction blockers and snags with Shape's construction issue tracking app.

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Vivantio logo

Vivantio

Flexible Software. Focused Service.

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Configure multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you'll never miss a deadline.

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Hiver logo

Hiver

Modern, AI help desk software built for fast teams.

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Hiver is a modern AI customer service platform built for fast teams to deliver support across multiple channels from a single intuitive interface. It offers an omnichannel inbox, knowledge base, automations, analytics, and AI tools like Agents, Copilot, and Insights for faster, smarter resolutions.

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Bitrix24 logo

Bitrix24

All in one business management workspace

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Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

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ChangeGear logo

ChangeGear

Comprehensive change and service management.

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ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

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Tracker logo

Tracker

Customer Service and Support Management Software

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Tracker provides adaptable tools to help streamline the issue tracking process, manage workloads, increase productivity, and directly impact the bottom line.

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Helprace logo

Helprace

All-in-one customer service solution

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Tackle every bug and customer issue with a unified trouble ticketing and feedback management system: Question, Idea, Problem, Praise.

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VisionFlow logo

VisionFlow

Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM

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VisionFlow is a powerful, web-based software with modules for Issue Tracking, Customer Support, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow offers extensive functionality but is easy to use and flexible at the same time.

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Wrike logo

Wrike

AI powered workflow management platform

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Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

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Project Insight logo

Project Insight

Cloud-based software for managing projects and related tasks

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Empowers team members to escalate problems that arise on tasks and projects, in order to resolve them faster. Issues can be posted on tasks, project or folder.

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Kayako logo

Kayako

AI-enabled unified customer service platform

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Kayako - Issue Tracking Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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C2 logo

C2

The ultimate ITSM platform

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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Stames logo

Stames

Cloud-based customer service & team communication S

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Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

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Milvus logo

Milvus

IT management system and help desk solution

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Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

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Canfigure logo

Canfigure

Modular ITSM and ITAM solution based on ITIL principles

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Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available.

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HelpSpace logo

HelpSpace

Customer Support Software for SMBs

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HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

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Antlere logo

Antlere

Multi-channel Net Promoter Score (NPS) survey software

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Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty

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Naofix logo

Naofix

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

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Naofix's issue tracking simplifies IT incident management by organizing them into tickets categorized by equipment, location, and priority. It enables quick assignment to the appropriate technician or team, while tracking response and resolution times to ensure timely and efficient support.

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TenForce logo

TenForce

EHSQ platform to manage operational risks

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TenForce provides an EHSQ platform that helps organizations manage operational risks through integrated modules for incident management, audits, and compliance tracking. The software combines document control with action tracking capabilities, enabling teams to streamline processes and maintain regulatory compliance across manufacturing, pharmaceutical, and food industries.

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Office24by7 logo

Office24by7

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All-in-One Office Automation Solutions

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Office24by7 Issue Tracking helps teams log, assign, and monitor customer complaints and service requests from one platform. Automated workflows and real-time dashboards ensure faster resolution, accountability, and complete visibility into case progress.

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