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Managed Service Providers (MSP) Software with Virtual Machine Monitoring (2026)

Last updated: April 2026

Key features of Managed Service Providers (MSP) Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers appreciate the ability to control multiple machines securely, reducing travel costs and enabling faster issue resolution. 93% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users value the organized, customizable ticketing system that streamlines communication, tracks issues, and integrates with other tools. 91% of reviewers rated this feature as important or highly important.
  • Server Monitoring: Reviewers highlight the importance of monitoring server performance, setting custom alerts, and ensuring uptime through automated actions. 91% of reviewers rated this feature as important or highly important.
  • Remote Monitoring & Management: Users note the time savings and efficiency gained from proactive monitoring, script automation, and policy management. 90% of reviewers rated this feature as important or highly important.
  • Backup and Recovery: Reviewers emphasize reliability and ease of use, appreciating features like remote restores, cloud backups, and version control. 89% of reviewers rated this feature as important or highly important.
  • Patch Management: Users find automating patch deployment critical for security, with features allowing customization and easy tracking across multiple devices. 89% of reviewers rated this feature as important or highly important.
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22 software options

NAKIVO Backup & Replication logo
Category Leaders

Fast, affordable and top-rated data protection.

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NAKIVO Backup & Replication is a comprehensive backup and disaster recovery solution tailored to meet the needs of Managed Service Providers (MSPs). It empowers MSPs to deliver robust data protection, ensuring availability and integrity across diverse client environments.

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Site24x7 logo
Category Leaders

All-in-one performance monitoring tool for DevOps and IT

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Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

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Atera logo

Cloud and mobile-based IT management platform with AI

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Atera’s all-in-one platform provides MSPs with various integrated solutions across the entire IT landscape, helping them gain visibility, take control, and provide the highest quality of service. This includes Remote Monitoring & Management, Helpdesk, IT Automation, Ticketing, and Reporting – all in

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Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

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An MSP Platform that lets you manage the technology needs of small business - on your own terms - simply, efficiently, and from anywhere. RMM, Endpoint Protection and Backup, from one place. Used by 5,000+ MSPs worldwide.

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NinjaOne logo

Unified endpoint management & IT automation platform

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NinjaOne offers all the features, flexibility, and power MSPs need in a fast-to-setup, easy-to-manage package. Our centralized, policy-based management approach puts automation at the center of your endpoint management strategy while our modern UI drives radical improvements to efficiency.

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JumpCloud Directory Platform logo
Category Leaders

A cloud directory platform for secure access to resources

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Scale Your MSP Business - Your customers are moving to the cloud. Now, you can manage their systems, apps, networks, & more – all from one pane of glass.

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VM Backup logo

Virtual machine backup and replication for Hyper-V & VMware

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Altaro VM Backup is a virtual machine backup & replication solution for Microsoft Hyper-V & VMware environments. The cloud-based platform ensures business data is always secure with automatic backup, WAN-optimized replication, cloud storage management, continuous data protection (CPD), and more.

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ManageEngine OpManager logo
Category Leaders

Network Monitoring & Management Software

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OpManager, world's first truly integrated network management software for faster and smarter network management.

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Acronis Cyber Backup logo

#1 Hybrid Cloud Backup-as-a-Service Solution for Providers

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Acronis Cyber Backup Cloud protects any virtual, physical, and cloud environment, and lets you quickly realize incremental revenues with zero upfront costs and a pay-as-you-go business model

Read more about Acronis Cyber Backup

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Naverisk logo

Remote monitoring & management for managed service providers

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Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

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N-sight RMM logo

Cloud-based remote monitoring and management platform

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N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

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N-central logo

On-premise and hosted RMM software for MSPs

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N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

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Kaseya VSA logo

IT systems management software for internal IT and MSPs

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Manage your MSP from a single integrated console with Kaseya VSA. Includes website monitoring, remote access, patch management, systems inventory, and more.

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ConnectWise Automate logo

Endpoint monitoring & automation software for MSPs

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ConnectWise Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery and drive revenue growth.

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ManageEngine OpManager MSP logo

Redefine multiclient network management with OpManager MSP

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ManageEngine OpManager MSP is an efficient multiclient network monitoring and management tool that helps service providers across the globe to oversee and handle their client's networks proactively from a remote location.

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XIA Configuration logo

Network documentation tool

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XIA Configuration is a server documentation tool which generates network documentation automatically for the user's IT infrastructure.

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NMIS logo

Network management software for handling fault analysis

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NMIS (Network Management Information System) is an open-source system designed to help businesses handle administration of various computer networks on a unified platform. It enables network engineers to conduct fault analysis, monitor IT systems’ performances, and gain insights into network status.

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Ace Cloud Hosting logo

Secure Cloud, VDI & IT Services with 99.99% Uptime

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Ace Cloud Hosting provides reliable managed IT and cloud services, featuring enterprise-grade security, 99.99% uptime, and expert 24/7 support, ensuring seamless business operations.

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ManageEngine EventLog Analyzer logo

Web-Based SIEM & Log Management Solution. Affordable Prices.

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EventLog Analyzer MSSP is a web-based, real-time log management and IT compliance solution for managed security service providers. Collect, manage, and analyze multiple clients' log data to derive insights on network security. EventLog Analyzer MSSP offers audit-ready compliance reports and violatio

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Traverse logo

Advanced Network and Application Monitoring Software

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Traverse is a next-generation monitoring solution from Kaseya. Traverse allows enterprises and MSPs to optimize IT operations with action oriented monitoring.

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Barracuda RMM logo

Remote monitoring and management solution for MSPs

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Barracuda RMM is a remote monitoring and management solution for security assessments. It is designed to help MSPs grow their business, automate routine tasks, remediate customer issues, and reduce operational costs. Barracuda RMM can deliver multi-layered security services and provides comprehensive reporting capabilities.

Read more about Barracuda RMM

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TACO logo
(0)

Auditing Policy Monitoring Tool

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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

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