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Braze
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement platform
Table of Contents
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Braze - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Braze overview
What is Braze?
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Starting price
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Braze’s user interface
Braze pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.6
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about Braze?
Even though its a plus, I still feel there are too many segments that could possibly be merged together just to make things easier to access and read. When we need to look up something are plenty of steps to take befoe we can get to that information
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Who uses Braze?
Based on 168 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Braze's key features
Most critical features, based on insights from Braze users:
All Braze features
Features rating:
Braze awards
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Braze pricing
Value for money rating:
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No pricing info
User opinions about Braze price and value
Value for money rating:
To see what individual users think of Braze's price and value, check out the review snippets below.
Rose T.
IT Network Manager
Zane K.
Marketing Project Manager
Braze integrations (53)
Integrations rated by users
We looked at 168 user reviews to identify which products are mentioned as Braze integrations and how users feel about them.
Integration rating: 5.0 (2)
“Stripo is our main email design & development tool which enables us to directly export our emails into Braze. ”
Kristijan A.
Lifecycle Marketing Manager
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Braze support options
Typical customers
Platforms supported
Support options
Training options
Braze FAQs
Braze has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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Q. What languages does Braze support?
Braze supports the following languages:
English, French, Japanese, Korean, Portuguese, Spanish
Q. Does Braze offer an API?
No, Braze does not have an API available.
Q. What level of support does Braze offer?
Braze offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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