Appcues Reviews

Appcues

UX personalization and product-let growth platform

5.0/5 (4 reviews)

Anonymous

Great Onboarding Solution

Used weekly for 6-12 months
Reviewed 2018-12-17
Review Source: Capterra

Pros
We discovered AppCues after making the decision to go with a third-party onboarding software instead of writing it ourselves. This gave us more flexibility in terms of who could control and publish the content (it did not have to be someone on the dev side). We did have some dev and UX involvement initially, but we are pretty much up and running independently now that we have some published flows under out belt. We've used this for onboarding trial users/new customers, feature releases, training notificaitons, and scheduled maintenance notifications so far, but the possibilities seem endless. We do plan to utilize the platform for NPS surveys in the future, but haven't tried it out yet. We have come across a bug or two along the way, but the support team has always been responsive. They have a great trial option as well when evaluating the service. For the price, it was a no brainer for us compared to their competitors and we've been very happy so far.

Cons
Would be great if they offered an "opt-out" or unsubscribe option. I do worry about users getting annoyed of seeing certain message groups, like training notifications, etc. It would also be great to have a better format for exports, especially when survey results are involved. Right now they are dumped to an excel spreadsheet which we can further manipulate, but it would be great if it were quicker and easier to get to that data.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Appcues

UX personalization and product-let growth platform

Wes Brummette

Really good tool and CS team

Used daily for 6-12 months
Reviewed 2018-08-02
Review Source: Capterra

Pros
It's so easy to set up amazing tooltips in our app. It requires VERY little technical knowledge and gives you tons of power.

Cons
It's expensive!! All of the tools in this category are, and this is the best one, but a price break would be very helpful for smaller teams. Maybe a different price structure?

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Appcues

UX personalization and product-let growth platform

Lior Revivo

A super tool for product managers!

Used daily for less than 6 months
Reviewed 2019-10-17
Review Source: Capterra

Pros
If you are looking for a tool to help you improve your product experience, onboarding, feature adoption and activation metrics WITHOUT any dev efforts - AppCues is for you! Love it! It helped us increate activation, engagement and retention rates on our SaaS platform, while saving dev resources and giving us the agility to refine our flows at any point!

Cons
There are some things that require dev time (triggering events etc) that are needed in order to make the most out of the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Appcues

UX personalization and product-let growth platform

Anonymous

Expensive software but extremely valuable for user onboarding

Used monthly for free trial
Reviewed 2019-09-19
Review Source: Capterra

Overall great experience, will be using in the future when budget is approved for this product.

Pros
Appcues is THE best tool for product managers to drive feature adoption and simply onboarding for new users.

Cons
Appcues is great, the only issue is the cost. It's very expensive especially for startups, that usually need the help of Appcues to make up for shortcomings in UX of their products.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Appcues

UX personalization and product-let growth platform