App comparison
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Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
Last updated: February 2026
Intercom Alternatives & Competitors (2026)
Top 10 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.2
Value for money
Starting price
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.4
Value for money
Starting price
0.1
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
0.5
Value for money
Starting price
0.1
Functionality
Real-Time Chat
5/5
Visual Analytics
5/5
Contact Management
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
HubSpot Marketing Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one inbound marketing platform
0.2
Value for money
Starting price
Functionality
Responsive Web Design
5/5
Google Analytics Integration
5/5
Search Marketing
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
0.2
Value for money
Starting price
0.3
Functionality
Customizable Reports
5/5
Third-Party Integrations
5/5
Performance Metrics
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
HubSpot CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM and lead management solution
0.3
Value for money
Starting price
Functionality
For Mac Devices
5/5
Relationship Tracking
5/5
For Financial Institutions
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
0.7
Value for money
Starting price
0.2
Functionality
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
0.2
Value for money
Starting price
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Product Fruits
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
User onboarding platform
0.7
Value for money
Starting price
0.2
Functionality
For No-Code Development
5/5
Employee Onboarding
5/5
Visual Analytics
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Document360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered knowledge base and documentation software
0.5
Value for money
No pricing info
Starting price
0.1
Functionality
Customizable Templates
5/5
Social Media Integration
5/5
Activity Tracking
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Helpjuice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management platform
0.7
Value for money
Starting price
Functionality
Real-Time Notifications
5/5
Alerts/Notifications
5/5
Decision Support
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
SendGrid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Delivers reliable email at scale for businesses
Value for money
Starting price
0.3
Functionality
Disposable Email Detection
5/5
Threat Protection
5/5
Single Email Verification
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support platform
0.4
Value for money
Starting price
0.1
Functionality
Real-time Consumer-facing Chat
5/5
Document Management
5/5
Knowledge Management
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build journeys that drive revenue.
0.4
Value for money
Starting price
Functionality
Email Marketing
5/5
Email Campaign Management
5/5
Segmentation
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
0.2
Value for money
No pricing info
Starting price
0.6
Functionality
Real-Time Monitoring
5/5
CRM
5/5
Autoresponders
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote team collaboration and knowledge workspace
0.3
Value for money
Starting price
Functionality
Transcripts/Chat History
5/5
Templates
5/5
Team Management
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automation, marketing & transactional email, and SMS service
0.5
Value for money
Starting price
0.1
Functionality
Meeting Management
5/5
Real-Time Data
5/5
Tagging
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
0.3
Value for money
Starting price
0.1
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.5
Value for money
Starting price
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
0.2
Value for money
Starting price
0.1
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
