Spoki - 2026 Pricing, Features, Reviews & Alternatives

By integrating to the most frequently channel used by customers -Whatsapp-, Spoki offers a service that optimises communication between enterpresises and its customers, giving the opportunity to send messages directly to the Whatsapp address of their contacts. The high open rate of this channel and the guaranteed receipt of the message by the sender make Spoki a platform that makes communication between company and user very efficient, by facilitating and automating it.

This tool is able to connect to lead generation softwares and create a complete funnel for these contacts on Whatsapp, starting by the creation of campaigns that can be set up and analysed.

The streamlining of operations covers several areas (marketing, sales and customer support), thus ensuring a better experience for the user and more conversions for the company.

For all those operations related to these fields, the user experience will be improved thanks to greater immediacy, convenience and involvement of the communication.

Statistics state that about 90% of Whatsapp messages are viewed: the increase in conversions depends on the greater awareness that the product acquires through this marketing channel.

The high open rate also allows to fully exploit the investment in time and resources for the creation of the sales funnel, with the guarantee of not wasting the efforts to nurture leads.

With Spoki's automations, the marketing funnel is made interactive by inserting buttons that encourage the user to take a concrete action (booking call, confirming appointment, purchase, viewing video).The company that uses Spoki can also create automatic responses depending on the actions of the contact (receiving a message), entering a new list or adding a tag (which can also be automated) or for particular conditions related to the date.

Integrating the WhatsApp funnel with the email funnel through integrations with other marketing software allows a constant and comprehensive interaction with contacts.

In addition to email marketing tools, it is possibile to integrate Spoki with digital campaigns to create a connection between new lead generation and marketing campaign creation. Automatically, people who leave their references by digital advertising campaigns (Facebook, Instagram, Google, ...) will be contacted and start interacting with the brand on the Whatsapp channel.

In addition, to create new leads and start nurturing, Spoki enable to insert product chat buttons or product sheets on the site, create QRCodes and insert floating buttons. In this way, users who need information will be able to get in touch with the company easily and interact with automations before the Sales and Costumer Care department intervenes manually.