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Classy

All-in-one fundraising platform for web & mobile deployment

Classy Reviews

Reviews summary

Pros

There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options.

Kristina B.

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Working with Classy is SO easy and the templates that they have are wonderful. I absolutely love how you can further customize the templates to match your branding or even your donation form needs.

Ashley N.

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We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

Kristina B.

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Cons

Also, they did not honor the contract. The contract stated one fee but they charged higher fees and they refused to go back.

Sarah O.

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Account servicing is bad. Our account exec barely responds to messages.

Cyriac J.

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Price is WAY over market; customer service reps LIED about pricing offers; vendor lock is tough to get out.

Mary Ellen W.

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Overall rating

4.2

(81)

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83%
positive reviews
84%
would recommend this app

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81 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best fundraising platform for our needs

Reviewed 2 years ago

We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks!

Pros

Easy to use, and really prompt customer service.

Cons

Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Online Fundraising Made Beautiful and Easy

Reviewed 3 years ago
Pros

At my job, we administer a variety of charitable funds, many of which participate in different types of fundraising activities. Using Classy, we are able to tailor-make fundraising sites utilizing easy-to-use templates that address each of our donor's wants and needs. I often tell donors that their Classy page can serve as a stand-alone website for their efforts, which is wonderful for our grassroots...

Cons

Overall I love Classy, but there are a few areas it can improve. The user dashboard is not the easiest to navigate through. It lists the names of donors and the amounts, but not what campaign they donated to. So you have to go to through your campaigns to find the donation. For an organization like ours which administers many Classy pages at once, this can be needlessly time-consuming. I love the custom options that each template has, but sometimes there are glitches. For instance, I was unable to upload a background image to a recent campaign page. But a quick email to customer service fixed the issue in a very short amount of time. Classy is constantly upgrading and adjusting features though, so I imagine they will work out some of these kinks in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Donation Platform for EVEYONE

Reviewed 2 months ago

Overall we are pleased with moving to Classy for our fundraising and events platform.

Pros

We love being able to use Classy for ALL of our events. We are able to track donations, events, and fees. The cost is very good compared to many other services and we love being able to use Classy for our Monthly donors!

Cons

One area that we found was hard at first was pulling reports. However, because of the GREAT services from the Classy team, we were able to be taught and now we have no issues!!

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  • Value for money
  • Ease of use
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Run away if you can

Reviewed 2 years ago

Great if you are just starting with fundraising for your Org. Basic functionality bad customer service.

Pros

Accepts international donation and recurring donations. But these are standard function any platform should offer

Cons

Theme - only basic customization allowed . basically a single column form with all the fields. Assume that they clients can't add any code. Does not allow the best practice of using multistep forms Does not acceptBank ACH or paypal You cannot even add a paypal button in the form instead you have to stick in a custom section under the body making it look ugly Cannot integrate tracking and analytics tools like Google Tag manager, optimize or hotjar Account servicing is bad. Our account exec barely responds to messages

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use for donors and organizations, seamless integration, and a helpful support team!

Reviewed 2 years ago

The integration with Salesforce has been a big win for us. We've more than doubled our funding while cutting our manual data entry time in half.

Pros

We made the switch to Classy from another fundraising platform in October 2018. The year prior, from October to December, we raised about $80,000. This year we raised more than double that, and I know that a big reason for that is because of Classy. The site is much easier to use for donors but it also is more aesthetically pleasing. It invites people in and engages them. Creating a page that transitions...

Cons

The price is significantly higher than the platform we used before, both in annual costs and in transaction fees. We also need volunteer registration functionality, which Classy doesn't provide, so we do still have to use our old platform for that piece.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mixed feelings

Reviewed 3 years ago
Pros

- allows several tiers of fundraising with no additional cost (campaign-->teams-->individual fundraisers) - includes events, which is a simple platform (and it should be simple! just tickets!) - upfront cost is more, but fee for % of donation is less than competitors - customer service has been mostly polite and friendly; it's also nice to occasionally talk to the same person when a problem presents itself multiple times in a day, so I don't have to get someone new up to speed. - chat for customer service is convenient, as I can keep working on other things as I wait for answers.

Cons

- We constantly have fundraisers confused on how to set up their page. This has been a huge pain point. - In fairness, this is true with any platform: the fee for % of donation on TOP of the Paypal fee is painful. This is something that didn't occur to us when we started. Plus a monthly fee from Paypal to take the Classy donations. - Customer service hasn't been particularly quick to pick up on problems, and we haven't been completely satisfied with some answers. We've been told on two different occasions that there's a "glitch" and to ignore something, instead of presenting a solution, or tell us the only solution is to refund a donation and ask the donor to re-donate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Fully Featured Nonprofit Fundraising Software - with a price to match - but not a CRM

Reviewed 3 years ago
Pros

You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

Cons

It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Classy Review

Reviewed 2 years ago
Pros

I've used Classy to run fundraising campaigns for 4 years now and it couldn't be an easier user interface. They offer everything a non-profit needs to raise money, including ticketed events, crowdfunding and peer to peer. On top of that, their reporting capabilities are top knotch and they are continuing to bulk up their marketing communications option within the platform as well. Classy is always thinking of new ways to make the job of non-profits easier!

Cons

More integrated marketing communications would be helpful!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Classy puts the fun in fundraising

Reviewed 3 years ago

Classy makes it easy to create reliable and professional looking online fundraising pages.

Pros

Beyond the ease of use and wide array of features, Classy's customer service is outstanding. They always go above and beyond to provide value to the non-profit community. Their toolkits, whitepapers and blog posts are available free to all, and the customer and technical support is always available and helpful. All around great service.

Cons

The trade-off for simplicity, ease of use and reliability is a more limited array of options and features. The complexity of our events frequently stretches the capabilities of the software's standard features. That said, Classy support can sometimes offer a custom work-around.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Is it the best bang for your buck?

Reviewed 3 years ago

Classy meets our needs, but as an organization we are shopping around. Overall I would say it is mediocre. It’s not terrible but also not the best out there!

Pros

Classy covers most of the bases in donor engagement/ management platform. It is well known and integrates with most other platforms. Most donors are familiar and the customer interface is pretty simple!

Cons

No app. This was a huge disappointment for our organization. Also, customer service is slow and not always helpful. Classy is an investment and for small nonprofits might be too much and for large scale organization might not offer enough.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple, modern platform that makes processing online gifts a breeze!

Reviewed 2 years ago
Pros

We had been using Classy for a few years and then decided to switch to a different platform. That was a HUGE mistake. We ended up switching almost immediately (even paying for two platforms at once). We love Classy's modern design for it's fundraising and event pages. We love how simple it is to edit the design of these pages and doesn't require any knowledge of HTML or really graphic design experience....

Cons

We do wish there was a bit more flexibility in the kinds of things we can edit when designing campaigns but it gets the job done well as is. For example, we often wish to customize certain colors on one button vs. a theme but are unable to do so. Another small con is that we have donors who sometimes mail in their credit card information to us but with no email address. This means we have to use an email associated with our organization, which sometimes causes classy to join or replace users who have had that email associated with their record as well. This is just the nature of basing users off email addresses as well as our fault for not indicating that we need a donors email to process online gifts. This is usually pretty simple to fix.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Classy has provided us an excellent online fundraising platform!

Reviewed 2 years ago

Classy has provided an excellent platform for development of our online fundraising efforts and is now the centerpiece of our plans for future revenue growth. Before Classy, we received the occasional online gift from site visitors but now online giving is our second largest revenue source and has been growing at 30% annually. We highly recommend Classy and believe the platform is a great value!

Pros

Compared to other platforms for nonprofits, Classy offers more versatility in designing visually compelling donation pages, campaign landing pages, peer-to-peer fundraising pages and more. They are also constantly innovating ways to raise more funds (for example, by allowing you to request credit card processing fees and set the percentage requested and by making monthly giving a more prominent option for donors). Their customer service is also timely and well-informed and reporting tools have become quite sophisticated.

Cons

It took a little time to get to understand how to best use the new reporting tools, but once I did learn, I was able to access and analyze much more data than before the revamp. So it worked out well. There's really nothing I have a complaint about.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect online fundraising solution for small nonprofits

Reviewed a year ago

We love hosting all our online giving through one platform and giving our fundraisers tools like classy to raise money on their own.

Pros

I love the all the different fundraising campaigns, especially the peer to peer campaigns! You can create a fundraiser goal and have people create their own personal fundraising pages and/or create teams to fundraise together. The reporting is really nice as well on the back end.

Cons

There are paid plans and also a fee per transaction that can be difficult for small nonprofits, but the rates are competitive

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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User-friendly platform and beyond

Reviewed 2 years ago

We track ALL of our donations through classy. It is the system that manages our donor profiles for one-time or recurring donors. We utilize Classy to create appealing web pages for tracking ticket sales, selling merchandise, and tracking free event registration. Utilizing Classy has allowed us to stay organized and empowered to raise more money for the children with cancer we support.

Pros

Classy is extremely user-friendly and the personal aspect of the platform is wonderful. Our organization receives constant support regarding platform questions, fundraising ideas and in helping us reach our goals in methods that are best for us.

Cons

It is my understanding Classy has expanded and a new system of representatives is in place. Our experience with our new representative felt busy and a little less personal than the first.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Would Recommend

Reviewed 3 days ago
Pros

The Delta Sigma Phi Foundation uses Classy for our Fraternity chapters to raise funds for their communities. Since each chapter is so different and they choose different organizations to raise money for, it is nice to have different types of campaigns to choose from.

Cons

There are some features available on certain campaigns that are not available on others and I wish that all features would be available on all campaigns with the options to turn them off and on as needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I absolutely LOVE Classy!

Reviewed 3 years ago
Pros

Classy is a GREAT tool for fundraisers who need customized donation pages. Working with Classy is SO easy and the templates that they have are wonderful. I absolutely love how you can further customize the templates to match your branding or even your donation form needs. Not every tool is as flexible or robust as Classy. Plus, their customer support is incredible.

Cons

When you initially connect with someone from Classy, it's obvious that you're working with someone from their sales team. They do call and email often, so if you don't want to use their service I highly recommend being upfront and stating that. Other than that, I loved it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for fundraising in teams and has user-friendly reports

Reviewed 2 years ago

Allows us to more easily track our fundraising of individuals and teams and employ simultaneous campaigns.

Pros

Classy is a great platform for our Dance Marathon because we are able to have both individual fundraisers and teams, adding an extra element of camaraderie during our event! Additionally, the versatility of the different campaign types for our other initiatives is super helpful, too. Classy has also redone their reporting system, making it much more dynamic and user friendly. Classy support is generally helpful, too! Overall, my experience with Classy has been positive and would definitely recommend!

Cons

There is definitely room for improvement in some of the functionality. We've had a few donor complaints and I would like the ability to customize a bit more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dynamic Fundraising Platform with Exceptional Customer Service

Reviewed 2 years ago
Pros

Our organization has been using Classy as a platform for registration and fundraising for nearly 4 years. During that time, we have been most impressed by the customer service provided by the Classy team. The staff at Classy is always eager to help, which makes for a better experience for us, and for our users.

Cons

Although we (as administrators) find the platform to be extremely user friendly, there has been quite a learning curve for our supporters. We have been using Classy for nearly 4 years and still field many questions about navigating the site.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Classy is great. Amazing customer service and great product.

Reviewed 2 years ago

We are creating beautiful event and donation pages and exciting our donor-base. Classy is easy to use on the front end and our users love it.

Pros

Classy offers an easy-to-use (back-end and front-end) software for our small organization. We have tried 4-5 other event softwares and Classy is our favorite by far. Price negotiations were fair and the Classy staff was fantastic during our onboarding experience. It truly felt like they were intending the best for us and that felt great. The customer support team is phenomenal. Any time we have had questions we have had them resolved and more in 20 minutes or way less.

Cons

Sometimes I run into features that I think are missing (it is important to realize that one software will not solve all of your problems). Classy has a great "suggestions" feature though that you can add tips for their developers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best investment we made as a small non-profit

Reviewed 2 years ago

Classy has helped us diversify our donor base, it has helped us build and brand a monthly donor program, and it has helped us increase our online fundraising substantially.

Pros

Classy has been a game changer for us here at The Launch Pad. It felt like a scary investment because we are a very small non-profit and it can be risky to spend money on things other than programming. However, Classy helped us reach a broader audience, it engaged younger families in what we do, and it gave us a much more professional look. Classy is user friendly, it communicates to our donor database so our Salesforce account stays up to date, it sends receipts automatically, and as a team of only 3 people serving 100s of teens a month, that helps us out so much. We are classy customers for life!

Cons

The only complaint I have is that I wish we could switch between campaign templates without having to rebuild the design. It's not a huge ordeal, that would just make it a little more efficient.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beautiful product

Reviewed 3 years ago
Pros

It's incredibly easy and intuitive to use. Makes it easy to get anyone up and running on it quickly and actually producing things. On top of that, it's really robust in terms of customization and making something look sharp and professsional. In peer to peer fundraising its email automation takes out a ton of work.

Cons

It is not meant to be used as a "robust" donor database and as such integrates with salesforce which may be too big an operation for some and unless you are tech savvy or are good at importing data into your database it will create data silos.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good customer service, team function is great

Reviewed 2 years ago
Pros

I have had a good experience using Classy. One of the things I like best is the support that Classy offers, especially the "chat" function. It is very quick and easy to use. I also like the team function, where attendees can have both an individual page and be part of a team.

Cons

I don't like the cost of this software– it is very expensive, especially for a nonprofit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Centralized & Resourceful

Reviewed 2 years ago
Pros

Classy is such a helpful tool for our nonprofit because the make fundraising centralized. You can set up events, peer to peer fundraisers, crowd funding, etc. We are still figuring out how to best use these different tools for our nonprofit, but Classy has a ton of resources to help with that too. I think the resources Classy offers is one of the things I like most about them. If I ever have a question, I just go there and there is usually a resource available.

Cons

It is hard to tell your donors how much they should pay to cover fees because WePay uses a set approach and Classy uses a percentage. It would be helpful if they could agree.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Classy review

Reviewed a year ago

Brooke at classy was an amazing account person for us. All in all classy is great but we truly are a small company and needed a CRM built in.

Pros

We really liked how user friendly it was for our fundraisers.

Cons

We needed a CRM and also thought the cost was a little high. We moved to a org like classy that had a crm built in for less of a cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Platform

Reviewed 2 years ago
Pros

Easy to get started and use. Great customer service.

Cons

Back end reporting needs a little more work to make seamless. For example, you may not see a donor's address or phone number in their Supporter profile, but it will show up in a transaction they made.

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