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Donorbox Logo

Online fundraising platform & website donate button

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Donorbox - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

Donorbox overview

Based on 624 verified user reviews

What is Donorbox?

Donorbox is a nonprofit tool offering key features such as payment processing and donor management, among others.

Who uses Donorbox?

By industry, Donorbox reviewers are most commonly professionals in non-profit organization management (44%). The most frequent use case cited is nonprofit activities (51% of reviewers).

What do users say about Donorbox pricing?

Reviewers appreciate Donorbox’s generous free tier, affordable rates, and access to many features at a low cost. Some users say combined fees with third-party services add up, and some reviewers find ongoing costs reduce overall value.

What are the most popular integrations for Donorbox?

The Donorbox integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.6 out of 5 for its integration with Donorbox) and PayPal (a payment processing product, 4.6).

Starting price

150usage based /
per month

Alternatives

with better value for money

Donorbox’s user interface

Ease of use rating:

Donorbox pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(103)
5(520)

What do users say about Donorbox?

Donorbox is a nonprofit tool offering key features such as payment processing and donor management, among others.

Select to learn more


Who uses Donorbox?

Based on 624 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Nonprofit Organization Management
Religious Institutions
Education Management
Political Organization
Others

Use cases

Nonprofit
Fundraising & Donor Management
Fundraising
Donation Management
Peer-to-Peer Fundraising

Donorbox's key features

GetApp's analysis of 44 verified user reviews collected between July 2021 and February 2024 identifies Donorbox's most critical features and summarizes user sentiment about those features.

Payment processing

Reviewers appreciate Donorbox's payment processing capabilities. They report that it supports multiple payment methods, including PayPal, Stripe, Apple Pay, and Google Pay, making it versatile and user-friendly. Users find the process quick and easy, which is especially helpful for managing finances efficiently. They say it integrates seamlessly and is customizable to fit their needs. However, some reviewers feel the fees are high for smaller nonprofits. Overall, they find it reliable and simple for end users. Of the 19 Donorbox users who gave detailed accounts of their use of Payment Processing, 84% rated this feature as important or highly important.

See related user reviews

“Multiple payment processing available. I like using PayPal for those who sign up for monthly giving, this way their donation continues even after them change billing addresses or update their card. For one time donations it's nice to have apply pay and the others. ”
AJ

Austin J.

Development Director

“Donorbox is compatible with many payments methods (I use credit cards, stripe and PayPal for my organisation), the procedure is very easy and very quick. In a couple of clicks the donation is sent and is processed”
DB

Davide B.

Manager


Donor management

Reviewers highlight Donorbox's donor management capabilities. They report that it helps track donations, donor information, and giving habits efficiently. Users appreciate the integration with other systems and the ability to manage donor communication and engagement. They find it easy to use, with clear and organized donor history. Some users mention the lack of automatic year-end reports as a drawback. Overall, they find it extremely helpful for managing donor relationships and fundraising efforts. Of the 17 Donorbox users who gave detailed accounts of their use of Donor Management, 76% rated this feature as important or highly important.

See related user reviews

“It syncs up with our other systems and allows us to keep track of donations coming, who is donating and what amounts are being donated.”
AM

Andrew M.

Program Manager

“Enables us to answer donors specific questions about their giving and report on donor's giving habits”
VP

Vicki P.

Executive Assistant


All Donorbox features

Features rating:

Email marketing
Customizable templates
Real-Time analytics
Customizable fields
Credit card processing
Recurring/Subscription billing
Mobile access
Activity tracking
Electronic payments
Donation tracking
For nonprofits
Online giving
Recurring giving
Activity dashboard
Fundraising management
Receipt management
Dashboard
Mobile giving
Online forms
Contribution tracking
Customizable reports
Campaign management
Alerts/Notifications
Customizable branding
Contact database
Real-Time reporting
Reporting/Analytics
Accounting
Membership management
Data import/export
Contact management
Member database
Email management
Customizable forms
Reporting & statistics
CRM
Volunteer management
Grant management
Event management
Gift matching management
Website management
Website integration
Accounting integration
Third-Party integrations
ACH payment processing
API
Campaign analytics
Campaign planning
Email reminders
Event scheduling
Pledge management
Event ticketing
Forms management
Goal setting/tracking

Donorbox awards

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Donorbox pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

0.00

Pro

150

Per month

User opinions about Donorbox price and value

Value for money rating:

Of 31 reviews that provide robust commentary on Donorbox's price and value, 79% mention it in a positive light.

Reviewers appreciate Donorbox’s generous free tier, affordable rates, and the ability to access many features at a low cost, especially compared to competitors. They indicate that the platform is accessible for small organizations and like that they only pay for tools they use. Some users say the integration with payment processors can offer decent rates, but others report that combined fees from Donorbox and third-party services can add up quickly. Some reviewers find that ongoing and rising costs, as well as additional charges for integrations, make the overall value less appealing over time.

, and

To see what individual users think of Donorbox's cost and value, check out the review excerpts below.

“It displays a beautiful donation box on the website, and it doesn't charge for features that other programs do.”
BS

Bonita S.

Webmaster

“With a generous free tier, you'll also be able to give it a decent test run before deciding to upgrade to the paid tier.”
Verified reviewer profile picture

Michael H.

Co-Founder | Creative Director

“Over the years, the cost has risen and managing Donorbox has become more annoying. ”
PR

Patricia R.

Education Director

Donorbox integrations (24)

Integrations rated by users

We looked at 624 user reviews to identify which products are mentioned as Donorbox integrations and how users feel about them.

PayPal logo
PayPal

Integration rating: 4.6 (50)

Honestly, I didn't consider whether I needed to use PayPal just did what I was familiar with from a prior experience. I am not a fan of PayPal and don't use it personally. Their customer support leaves much to be desired. However, I was fortunate to finally connect with Shirley in their Omaha office and she was great!

Donorbox lets our donors choose PayPal at checkout, which has been helpful since many supporters prefer that method. It’s fully integrated, so the donations still flow into our Donorbox dashboard for tracking.

Some of our donors like to use PayPal, which is fine. The only downside is that I forget that there is money in our PayPal account, so I sometimes forget to transfer it.

I want to find an alternative to PayPal, but it was easy to set up. However, the transaction fees are killing us when raising money.

Allows repeat donations the easiest. People are more willing to connect their paypal than there bank account details.

More options for donors, means more donations. Donors are very comfortable with paying on this platform.

A seamless, fast, effective way to work with transactions that don’t require any bank information.

The PayPal integration is super important to provide donors another option to send their donations.

Many of our contributions are done through PayPal so it was effortless to integrate.

TB

Traci B.

Treasurer

1/9
Stripe logo
Stripe

Integration rating: 4.8 (56)

The integration with Stripe is important because it ensures secure, reliable, and scalable payment processing—especially critical for organizations like Janiyah Global Harmonics and Aurelia Wellspring Frequencies that operate across multiple states

This is important as Stripe is the backbone to handle the credit card and ACH transactions from your Donors.

Donorbox needs either Stripe or Paypal to process payments. It can also use both, which is neat.

Stripe is the main credit/debit card processor we use, and it works beautifully.

JE

Jennifer E.

founder

1/4
WordPress logo
WordPress

Integration rating: 4.8 (18)

My Wordpress site has the beautiful little giving boxes because the integration between the two of these companies. I think that being able to work so seamlessly between the two sites makes life easier.

I prefer to embed our donation form into our website, so having the Wordpress embed code provided makes it all very easy.

I use Wordpress to make websites often and it's easy to embed Donorbox in it.

CG

Cynthia G.

CEO

1/3
Mailchimp logo
Mailchimp

Integration rating: 4.9 (8)

We use Mailchimp integration to stay connected with our donors. This is important so you can keep past or current donor's in the loop on what's happening with your non-profit organization.

My mailchimp addresses book is automatically updated with new donors that use DonorBox. This is wonderful!

The mailchimp integration works seamlessly - that's the most important thing for us.

WM

William M.

President and Founder

1/3
Squarespace logo
Squarespace

Integration rating: 4.6 (8)

Squarespace is my most-used website builder and it's easy to embed Donorbox in it.

CH

Casey H.

IT Consultant

Integration rating: 4.7 (3)

It allows us to manage members in a Salesforce campaign and reflect that they donated as a part of that campaign

Verified reviewer profile picture

Anonymous R.

Consultant

Wix logo
Wix

Integration rating: 4.8 (13)

Zapier logo
Zapier

Integration rating: 4.7 (3)

Integration rating: 3.7 (3)

Integration rating: 5.0 (1)

Weebly logo
Weebly

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 3.0 (1)

Donorbox customer support

What do users say about Donorbox customer support?

Customer support rating:

We analyzed 75 verified user reviews to identify positive and negative aspects of Donorbox customer support.

Widespread user sentiment highlights Donorbox's customer support as fast, responsive, and consistently helpful.

A significant portion of users appreciate that support replies are detailed, knowledgeable, and solution-oriented.

Frequently reported by users, the support team is friendly, approachable, and ensures issues are fully resolved.

Common user feedback notes that support is accessible via email and chat, with prompt responses even outside business hours.

Support options

Knowledge base
Email/help desk
Chat
Faqs/forum
24/7 (live rep)

Training options

Videos
Documentation
Webinars
Live online
In person

To see what individual users say about Donorbox's customer support, check out the review snippets below.

“By far, the best thing about them is their customer service. If you or your donor(s) has an issue, you submit a ticket through email and they get back to you generally within one hour.”

LW

Lauren W.

Global Giving Database Manger

“The customer service I received with an issue I was experiencing was phenomenal. After I sent a request for service, I received a response within minutes from an employee. When I replied to that response, even more quickly was a response from another employee, [SENSITIVE CONTENT], informing me that the employee who I first heard from was no longer available, and she would take over. ”

RS

Rod S.

Executive Director and Treasurer

“Donor box has exceeded my expectations and whenever I needed any support, the response is always prompt and my questions are always resolved. ”

JP

Joyce P.

Office Manager and Tech Support

Donorbox FAQs

Q. Who are the typical users of Donorbox?

Donorbox has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What is Donorbox used for?

Donorbox is an embeddable, localized donation form / plugin for websites, designed to encourage recurring donations with fast, multi-step checkout. Organizations can seamlessly embed a custom form to their website or use a popup widget. The form builder allows users to collect custom questions from donors, ask donors where to designate their donation, and dedicate their donation in honor of someone. With Donorbox, organizations can accept monthly recurring donations. Pre-filled custom amounts with descriptions let donors feel great by knowing what they're contributing to. Donors also have full control over their monthly recurring donations. Forms are localized in Spanish, French, German, Italian, Portuguese, Danish, and Swedish, and are optimized for desktop, mobile phones, and tablets. Donorbox makes it possible to accept payments via credit cards, ACH bank transfers as well as PayPal and Stripe, and offers customizable receipt texts. The platform is compatible with all CMS systems including WordPress, Weebly, and Squarespace, and integrates with Salesforce, MailChimp, and more.


Q. What are the benefits of using Donorbox?

  • Give donors the option to make monthly recurring donations.

  • Accept donations by Credit Card, ACH, and PayPal.

  • Donorbox's donation goal meter helps encourage more donations.

  • Accept donations via the organization's Facebook Page.

  • Credit card infos are encrypted, tokenized, and safely stored with the Stripe payment processor.


  • Q. What languages does Donorbox support?

    Donorbox supports the following languages:
    Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Portuguese, Portuguese, Spanish, Swedish


    Q. Does Donorbox offer an API?

    Yes, Donorbox has an API available for use.


    Q. What level of support does Donorbox offer?

    Donorbox offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

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