Fundraise Up Reviews

FundraiseUp is simply outstanding. They do one thing and they do it very well. They are masters at fundraising tools and I've seen many clients increase their fundraising significantly just by switching to FundraiseUp. Their UX is phenomenal and truly increases conversion.

It is an easy platform to use and converts well. I can't think of anything I don't like.

Barbara, thank you for your review! We love working with strategists that "get it"... we are honored to support your work and efforts.

There are so many things we love about Fundraise Up, it will be hard to list them all here. I love the customizable URLs, the ease of use, the data-driven suggested donation amounts, and the ability to customize. Setup was *extremely* easy and it's simple to duplicate campaigns. The help desk is always quick to respond and really helpful.

I can't think of much that we don't like about Fundraise Up. We've encountered a couple of challenges along the way, but their folks have been tremendously helpful.

Thank you for your review! Much appreciated. For the big bump in Giving Tuesday numbers, we can split the credit. ;) You're organization is amazing and what you do for the animals on NYC is amazing. Thank you!

I love that it's donor targeted! The smart features like the increase donation suggestions are great. Of course, one of the best features is that it gives our donors the option to cover the credit card processing fee. We see lots of new donors who are willing to do this and that is a financial burden off of us! Makes every donation go a little further.

The transition wasn't well communicated from the very start. I don't feel like the Fundraise Up team had a good idea of our current system and they made some assumptions that cost us a lot of time and confusion for our donors. It was a mess to undo and really could have been avoided if the FRU team had asked better questions. At the end of the day, we don't know their system so we don't know what questions...

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Thanks for your review, Sarah! We're so glad things are going well. Yes, the transition and migration process wasn't so straightforward. I think we all learned a few things to check and double-check for this kind of process, especially when working with so many accounts, subaccounts, multiple previous platforms, and many bank accounts. All things considered, I think we all did the best we could. We support Refuge for Women and applaud the work you all do to help so much others.

We just launched our first campaign with this software and so far I love the ease at which users can make donations. So far we've seen an increase in donations simply because donors can easily use paypal or apple pay to make gifts. What helped make the switch was the easy integration with our current CRM (Bloomerang).

Not everything syncs with the CRM so there is still some manual entry to be done on my part and the emails don't easily open the transaction in our CRM ( like our old forms did) so it just makes the back end work a little more cumbersome.

Thanks for the feedback, Amanda! Did you know that we push a link to the Donation Notes in Bloomerang that takes you to the donation in FRU, and a link in FRU at the bottom of each donation that takes you to the donation in Bloomerang? Give it a whirl - and let us know if you'd like to walk through it together. Thx!

Once deployed, the ease of management is exceptional. As of today, we have Fundraise Up deployed across three platforms, two applications, and two websites. We are able to customize how our button appears, what campaign it links to, what the copy is, etc. all from one dashboard. Their donation optimization and campaign tracking are similarly exceptional. More than anything, their customer service is above and beyond. We're less than a month in and they've already added two things to their product just for us.

Deploying the Fundraise Up code is easy as pie. Integrating it into our virtual economy on the other hand took some doing. The thing we liked least what how unprepared we were for something as fantastic as the Fundraise Up platform.

Hi Brian, I'm glad you've found the platform to be exceptional! Our team's here for you. Thanks for the opportunity to help you and the co-op grow.

Ease of use and very creative the logic behind the application software.

Have not found anything that I did not like. Perhaps a few areas where the user could customize more the appeal and donation form.

Jeff, thanks for this great review! We will be rolling out more customizations soon, but always protecting the parts that would/could impact donor conversion rate. Anything we restrict is for our mutual benefits. We appreciate your feedback!

The interface is stellar and the customer service is second to none. I love how easy it is to onboard and we never feel lost - 1 phone call is all it takes when we need assistance.

There is nothing not to love about Fundraise up software. It's a great platform, with a great team standing behind it.

We hear the "skeptical" thing a lot -- so glad we were able to not only deliver, but over-deliver for you. We'll keep doing our best, because we know you are doing your best to do great things for this world. THANK *YOU*

With it's automated integration to our CRM, and easy integration into our website, we are able to save time on data entry and spend it instead on communicating with our donors. The integration was quick and Fundraise Up support staff made it simple. There are some features that would make Fundraise Up easier to tailor and integrate into our specific need, but in the short time we've used it, we've enjoyed several product upgrades, and we've found Fundraise Up people to be great listeners!

Fundraise Up is really easy-to-use. Graphics was sort of a trial-and-error process, but Fundraise Up has improved its user-friendliness there. Would like more types of reporting available (but export, to work Excel, is comprehensive) so I could more easily sync minor system details with my CRM that do not work the way I had hoped. As far as integration with our existing business processes (such as backend financial reconciliations), we have more detail work to do, but with Fundraise Up, the detail is possible. Other solutions we've seen don't allow that at all.

Diane, thank you for your review! Our plan is to start from "great" and continue to "awesome"... thank you for being around to witness the evolution and growth of the platform. :)

I love the artificial intelligence and automation features. I also really like the UX for the admin and donors. It's highly customizable, sleek and can match any branding. I've had GREAT customer service from [SENSITIVE CONTENT HIDDEN] and appreciate that he takes my feedback into consideration as they continue to develop the platform.

It does lack certain features that have kept me from eliminating my other CRM altogether: -pledges -native communication management -donor journals for non-transaction engagement -donor social media profile links -queries and custom report scheduling

Thank you Jaleith for your feedbackwhich we love getting and we're flattered that you would want us to become a CRM! We are made to compliment a CRM - and the feature mentioned are typically CRM-features. But we've made the decision rather than go broad and become a CRM (when there are good ones out there) to focus on online giving and be the best possible giving solution and remain CRM-agnostic. This will allow us to go much deeper and add more revenue generating features for our customers.

The emphasis on a monthly giving option is perfect for our nonprofit's focus. Looks great and easy to use.

There isn't an option to give monthly through PayPal but I think that is on PayPal's end. There is also a minimum giving level for donations through ACH but again, I don't know if that is because of Fundraise Up or not.

Thank you for your review, Heather! Yes, monthly giving via PayPal is on the way. It's incredible complex but we are working on providing that option very soon! Regarding ACH minimums - we have research on this. :) Often, a small-amount donation via ACH ends up being abandoned as it's quite a "hassle" for the donor to confirm their micro-deposits for $10 donation. In order to avoid losing this donation, we steer them toward other instant-payment methods in the interest of the nonprofit organization. Hope this helps!

I like the way we can personalize the emails to our donors and change them as often as we like. I love that it is integrated with Bloomerang.

the daily report is very slim - no details about the donation or the donor. Not very useful without digging deeper.

Thanks for your honest review, Robin! Regarding the daily report, this is intended to be a summary overview. Please be sure to opt-in for individual donation emails that contain ALL details for each donation.

We had another option previously that cost much more and had less support

Nothing really. Might have more features, but I haven't looked to learn all it can do.

Lyle - we're so happy to hear that your nonprofit has seen a huge increase in online giving! This is exactly what we set out to do every day. Thank you and we're here when you want to learn more about the features. :)

Where do I start? There are features like: the 'heart' that beats, flutters, and captures attention in multiple elements; the AI on monthly giving configurations and requests; the dashboard of metrics; and, well, really all of it. It is light years ahead of the Online Express form that we were activating through NXT.

No cons to report. We've just started with FRU.

Tiffany, thanks so much for sharing your experience with Fundraise Up! We are incredibly excited to partner with you and the work you're doing. Welcome to the #FunFam!

The Fundraise Up platform is easy to use and implement and you'll immediately see gains in online donations. The team is supportive and always there to give helpful tips to maximize your giving.

Fundraise Up is a mass market tool and encourage gifts mostly at the bottom of the pyramid. You cannot customize gift range by donors, so lift in mid-level program is not as great, but overall gains are worth the switch.

This software provides its users with easy accessible tools that allows the user to fully understand all the features within the software.

The integration could've been a challenging task but the support team did an outstanding job with walking me through it, which provided a full understanding of how it works.

Love that your CON is actually a PRO! Thank you for your honest review -- we appreciate it!

The software was so easy to use, even for someone like myself who is not the greatest with such things. It was easy to set up, easy for donors to navigate, and all the information I needed on the backend was right there for me.

There were a couple tiny issues I told my FundraiseUp rep about, moreso me trying to give constructive criticism than any real problem. So tiny, for example like when Grandma leaves a message with her donation, it should be easier for the child to see it. Silly stuff, but FundraiseUp will probably fix it, because that's how great they are.

Erin, thank you for the opportunity to partner with you and the Limestone Creek Elementary PTO! It is our absolute pleasure getting to serve as the platform of choice for the work you are doing.

I really like all the information that provides on our donors and the Salesforce integration, it really helps to have everyting in one place and working in sincrony. Also is very easy to use as a donor, it's a straight forward and transparent process.

At the beginning as a bit hard to understand where all the settings were, especially for campaigns management, but once you get a hold on it gets easier.

Thank you, Charlotte! We try to make the dashboard part as easy as the donor part -- not always possible, but we try. We love the work you all do -- keep it up, and we will keep supporting you!

It is so simple to use, the team are super helpful and the product matches our needs

Mt least favourite feature was that there was a popular payment method missing for the Australian Donor - However Fundraise Up are developing it as I write this review

The front-end experience is, simply put, sexy. It's sleek and well-designed, as opposed to the clunky fundraising interfaces out there. I love how easy it is to customize the donation experience. You can easily have donation cards, or a fundraising ticker, or a button reminding people to donate pinned to your page. It doesn't sacrifice design for function.

Honestly, I haven't found a simple thing I dislike yet. I've only used it for a couple months ,and will report back if I find something

Thank you, Nicole! Your comments are inspiring and so glad to see your organization taking advantage of our global epidemic to improve the technology you use. Welcome to the FunFam!

1) great sales support; 2) user interface is excellent; 3) attractive design; 4) encourages donors to increase their giving in a transparent, non-intrusive way; 5) costs the same as mighty cause but with much more interactive features and support; 6) we will grow into this product; 7) easy to get started; and 8) gift can be made with less clicks.

still quote high user fees; I wish the employer match service was a lower percentage of the gift (we opted not to use this feature as of now).

Esther, I'm happy to see that you and the Rebuilding Together Philadelphia team are have a positive experience with the platform! We're here to help you grow, so any time you need anything, just let us know :) Nic

I have really enjoyed the customer service. [SENSITIVE CONTENT HIDDEN] is the one who I work with directly and he's great. He has answered all of my questions, walked me through the setup and helps me with any follow-up. He explained different areas in the software so I can do my own updates and sends emails with other information as I need it.

Since I've only been a customer for about a month or so, I'm still getting used to the program. So far I haven't found anything that I don't like or that's been difficult.

Thank you so much for your feedback, Juanita! We will pass it on to the person you worked with. :)

Incredible features, far beyond similar service offerings on the market.

There isn’t much negotiation available on their fee structure, but it is reasonable and helps pay for continued platform advancement and improvement.

Thank you, Brian! This is exactly what we had set out to do -- provide "eCommerce-level" technology to nonprofits. Thank you for being part of the FunFam!

It was very easy to set up. I love the donation page options and we are already seeing an increase in monthly donors!

Everything has been great. We had to switch our credit card processor over to Stripe, which was the most complicated part of this, but that had more to do with other companies, not Fundraise Up.

We LOVE when we hear monthly donors are increasing! This is common -- often we earn monthly donors 2-3x faster than traditional online giving platforms. Welcome!

The customer service from the beginning was seamless. The software itself is customizable and easy to use for the end user.

So far I have not found anything about it that I did not like

Fundraise Up LOVES your nonprofit! Thank you!

The fact that the software is so easy to setup and implement on my website. It's great that we can test the functionality on our staging site too

The ability to style donation elements seems a bit limited

Thanks for your feedback, Geoff! The Elements are indeed unique to Fundraise Up and difficult to provide with any great level of consistency and flexibility. We will soon be adding more Elements, and more design options... stay tuned!