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Cin7 Omni
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based inventory management solution
Table of Contents
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Cin7 Omni - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Cin7 Omni overview
Based on 599 verified user reviews
What is Cin7 Omni?
By industry, Cin7 Omni reviewers are most commonly professionals in retail (24%). The most frequent use case for Cin7 Omni cited by reviewers is inventory management (76% of reviewers).
What do users say about Cin7 Omni pricing?
Reviewers indicate Cin7 Omni offers broad features at a lower price than competitors, and some users report good cost-benefit for small businesses. However, some reviewers feel recent price hikes reduce value, and users report frustration with extra costs and limited feature delivery.
What are the most popular integrations for Cin7 Omni?
The Cin7 Omni integrations most frequently cited by reviewers are: Xero (an accounting product rated 4.3 out of 5 for its integration with Cin7 Omni), Shopify (an eCommerce product, 4.6), and ShipStation (a shipping product, 4.6).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
B2B Integration
Navigation
Inventory Management
Customer Support
Bugs and Issues
Customization
Cin7 Omni’s user interface
Cin7 Omni pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about Cin7 Omni?
By industry, Cin7 Omni reviewers are most commonly professionals in retail (24%). The most frequent use case for Cin7 Omni cited by reviewers is inventory management (76% of reviewers).
Select to learn more
Who uses Cin7 Omni?
Based on 599 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Cin7 Omni's key features
Most critical features, based on insights from Cin7 Omni users:
All Cin7 Omni features
Features rating:
Cin7 Omni awards
Cin7 Omni alternatives
Cin7 Omni
Starting from
349
Per month
Sortly
Starting from
No pricing info
Fishbowl
Starting from
No pricing info
NetSuite
Starting from
No pricing info
Cin7 Omni pricing
Pricing plans
Pricing details:
Omni
No pricing info
Features included:
- Accounting Integration
- Standard Warehouse Management
- Standard Manufacturing
- Mobile Application
- Native & Partner Solution
User opinions about Cin7 Omni price and value
Value for money rating:
Of 50 reviews that provide robust commentary on Cin7 Omni's price and value, 64% mention it in a positive light.
Reviewers indicate that Cin7 Omni offers a broad range of features and modules at a price point they find lower than many competing platforms, with some users saying the cost-benefit is very good, especially for small businesses. Users think the system delivers core inventory and stock costing functionalities typically found in more expensive solutions, and they appreciate that the pricing is reasonable given the capabilities included. Some users report that the software provides excellent value for money, with features that would usually require a higher investment elsewhere. Reviewers appreciate that the sales team works to find pricing solutions that fit their needs, and they find the cost structure straightforward compared to other systems.
However, some reviewers feel that recent significant price increases have diminished the value for money, with several users reporting steep hikes that are difficult for small businesses to absorb. Users say the pricing can be punitive for those only needing limited features, and some indicate that the cost is now on the higher side, especially when the system’s promised features are not fully delivered or when bugs persist. Some users report frustration with aggressive and frequent price increases, particularly when they do not see corresponding improvements or new functionalities. Reviewers indicate that template customization often incurs additional costs.
, and
To see what individual users think of Cin7 Omni's cost and value, check out the review excerpts below.
Sean S.
Owner
Cin7 Omni integrations (78)
Integrations rated by users
We looked at 599 user reviews to identify which products are mentioned as Cin7 Omni integrations and how users feel about them.
Integration rating: 4.5 (21)
“Our inventory and orders are synced between Shopify and Cin7 for fulfilment.”
“In the end, we needed an inventory application that would map to Shopify. ”
Allan D.
Director
Integration rating: 4.8 (6)
“One stop. All orders integrate, and synced up to our shipping contracts for the negotiated rates. ”
Elise E.
Director of Operations
Integration rating: 4.6 (5)
“Keeps track of our online orders, we used to manually put these orders in. ”
Lua R.
Admin
Integration rating: 4.5 (22)
Integration rating: 3.0 (2)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Cin7 Omni customer support
What do users say about Cin7 Omni customer support?
Customer support rating:
We analyzed 199 verified user reviews to identify positive and negative aspects of Cin7 Omni customer support.
Widespread user sentiment highlights Cin7 Omni's responsive and knowledgeable support team, especially during onboarding and setup.
A significant portion of users appreciate the availability of 24/7 support and access to comprehensive help articles and training videos.
Common user feedback notes that dedicated specialists provide tailored assistance and quick solutions for unique business needs.
A limited number of users report slow response times, unresolved tickets, and the need to pay extra for timely or phone-based support.
Support options
Training options
To see what individual users say about Cin7 Omni's customer support, check out the review snippets below.
“In addition, support is second to none, the quality of the online materials is excellent including step by step videos, premium support conducts weekly troubleshooting where customers can ask anything about the product and get targeted assistance. ”
Josephine R.
Director
“The final note regarding is the customer service and support, I was a little concerned with having such a key application based in New Zealand but there are no worries, between the on line help set up so that there are people available to speak and or work with in your local time zone, I find this extremely convenient and shout out to Cin7 for their accommodation to their customer base. ”
Luis R.
Director of Operations
“Customer Support and resolution of support tickets is poor, Customers reach out for help with the expectation that SME will address your concern in a timely fashion.”
Trevor C.
Supply Chain Manager
Cin7 Omni FAQs
Cin7 Omni has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is Cin7 Omni used for?
Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level. Cin7 Omni is a highly configurable inventory management and order management solution with built-in EDI and integrations to all the popular ecommerce platforms, marketplaces, and 3PLs. It's best-in-class for all combinations of B2B and D2C sales channels, warehouses, shipping, and fulfillment. Cin7 Omni provides exceptional automations, workflows, reports, and analysis to enable brands, retailers, and wholesalers to operate efficiently as they scale and efficiently match demand to supply.
Q. What are the benefits of using Cin7 Omni?
• Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition
• Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers
• Cin7 processes sales over multiple channels with all stock synced in real time
• Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations
• Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price
• Cin7’s cloud POS can continue to work even when not connected to the internet
Q. What languages does Cin7 Omni support?
Cin7 Omni supports the following languages:
English
Q. Does Cin7 Omni support mobile devices?
Cin7 Omni supports the following devices:
Android, iPad, iPhone
Q. Does Cin7 Omni offer an API?
Yes, Cin7 Omni has an API available for use.
Q. What level of support does Cin7 Omni offer?
Cin7 Omni offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base
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