DocuSign Pricing, Features, Reviews & Comparison of Alternatives

DocuSign

Electronic signature & document approval software

4.74/5 (3,405 reviews)

DocuSign overview

What is DocuSign?

DocuSign Basic is the core e-signature solution that lets you and your customers quickly and easily sign a full range of documents and forms online without training or software to install. As the trusted leader in e-signature management solutions, DocuSign Basic simplifies your existing workflow, securely streamlining online signing, from one page documents to multi-party, multi-step transactions.
Key Features of DocuSign Basic
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
Universal document format, “Sign Here” tabs and automated reminders deliver a consistent and straight-forward user experience.
Browser-based and mobile-enabled interface allows for greater flexibility and interoperability.
DocuSign Basic offers businesses advanced functionality and innovative tools to help expedite the document signing process.

DocuSign Standard builds on the functionality of DocuSign Basic to allow for access to time-saving collaboration tools, transaction control, data forms, and templates. DocuSign Standard manages the entire document signing process utilizing a platform that has successfully recorded of millions of signature events.
Key Features of DocuSign Standard
Additional functionality allows for guided signing to multiple recipients with multiple documents, data collection, reporting, custom storage folders and workflow templates.
Add your logo, color palette and custom instructions seamlessly to brand your user’s DocuSign experience.
ESIGN compliant means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Standard offers additional options for customization and scalability.

As the trusted global leader in electronic signature management, DocuSign Enterprise accelerates business transactions throughout your organization with convenient electronic signatures that work the way your people and customers do, without the time or expense of training. With DocuSign Enterprise, you can utilize DocuSign Advanced Envelopes featuring in-person signing, signer attachments, recipient document visibility and optional multi-factor authentication.
Key Features of DocuSign Enterprise
Smart EnvelopesTM help you control document visibility and authentication workflow.
DocuSign’s PowerForms and Connect Application Programming Interface (API) ensure easy, seamless integration with your existing system for complete information exchange.
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Bulk Send enables you to send forms to hundreds of recipients.
Secure, enterprise-class service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Enterprise offers businesses robust, enterprise-class functionality to ensure a secure and integrated signature management process.
www.docusign.com

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
DocuSign: How It Works

DocuSign reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.5
Suzie P

Docusign Review

Used weekly for 2+ years
Reviewed 2019-10-13
Review Source: Capterra

Overall, I'll always use DocuSign. I like that I can quickly send it over to my students, get contracts signed from newly enrolled students. Because of DocuSign, I'm able to get new student contracts done and everything is easier to save because I'm now paperless!! I LOVE that it doesn't eat up space on my devices because there's no downloading complications with this product.

Pros
DocuSign is super easy to use! I like the simplistic layout, and how I'm able to use the software universally on any of my devices.

Cons
I wish there was a better way to edit certain parts of documents if needed, make marks on docs, and ad images would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laci Carnes

You'll Wish You Started Using DocuSign Years Ago

Used daily for 6-12 months
Reviewed 2019-10-11
Review Source: Capterra

DocuSign was a program that I was introduced to at a previous company. The process my new company used was tedious for both our customers as well as our team as the customer would have print the documents, sign them, and then scan or fax them back to us. The team would have to constantly follow up as customers were not keen to do all of that quickly. Our team also had to hunt down the scans or fax and then make their notes and save them according. I immediately sat down with my C-Suite and told him about Docusign. I was connected with the team which sends the documents to our customers, and they immediately agreed that (if it worked like I said it would) it would help them exponentially. The next day we worked on setting the program up and ran some tests. I don't think they believed me initially when I told them how easy it was going to be. That week we were sending and receiving contracts, CAD drawings, approval documents, etc all from DocuSign. It was any harder than sending them in an email. What the team ended up seeing just in that first week alone, and then consequentially every week after, was that we were receiving the returned documents back much much quicker. Before it could take several days or even weeks to see returns comes in, but once we switched to DocuSign, we were receiving completed items almost always within 24 hours of sending them. It was easy for everyone and made our customers very happy.

Pros
DocuSign is easy for everyone using it (from our team to our customers) and in a word of complex technology, easy is a breath of fresh air. DocuSign makes sense. It makes tedious processes of hunting for and then signing the signature lines and initial locations page after page effortless. Customers don't have to download, print, scan, or fax. Which is great since fax machines are a dying breed and often a pain point for customers. It's quick to set up, creates a smooth process for everyone involved, but most importantly.... your signed documents are completed and returned at a much higher rate and much much sooner than they would be otherwise. If you send anything requiring a signature, DocuSign will be an investment you'll wish you made years ago.

Cons
I only wish that more companies knew about DocuSign. In this day and age, to have to go out of my way as a consumer to physically sign anything sent over to me and then send it back from where it came from... is a waste of my time. Time is not anything we can get back so to waste it almost equal to blasphemy in my overly dramatic opinion. So the software is great. My only suggestion would be to increase marketing opportunities and get the software out in front of more people so more and more companies start to use it. Don't stop until using DocuSign becomes an expectation.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

DocuSign-Good, but other options on the market

Used occasionally for 2+ years
Reviewed 2019-10-03
Review Source: Capterra

Overall, my experience with DocuSign as a solo was ok. It's an investment and there are other aps that can do the job for less or even free. My experience using it as a corporate tool for over 150 outside sales people was really good. It allowed us to provide an option to everyone and have a standard. Plus, it did incorporate with our contact generating and submitting program. That was very helpful! So, if you are looking for an enterprise wide options, DocuSign is a great product to consider. If you are a small business or solo, it might be overkill for you.

Pros
DocuSign is a great product. It has a lot of awesome features and makes signing contacts for outside sales people very easy. It also integrates with some CRM systems. We used it at my previous company and I helped to push the company adoption of the product. I had been using it and other programs/aps to allow my clients to sign a contract on my iPad, iPhone or their own smart phone/device. This saved a TON of time because there was no printing of paper and also no scanning of paper. I could turn around and email the contact right into the company!

Cons
DocuSign is more costly than other options and I did not use the paid version long before the company partnered with them to allow all outside sales to use it. There are less expensive and free aps out there that work as well for the basic features of signing a document from a smart device or touchscreen. DocuSign can also get complicated with a signature set up feature that takes a lot of time and is actually not necessary ... but you don't know that right away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Aaron Phua

Revolutionized my Business

Used daily for less than 6 months
Reviewed 2019-07-23
Review Source: Capterra

Overall an overwhelmingly positive experience. I'm surprised this isn't a requirement in the industry of financial services.

Pros
First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace. I had no idea that the software would have such an effect on the growth of my business, which requires lots of form filling and client signatures. My original intention was to just get rid of paper (which anyone reading this can agree creates logistical annoyances) and this software was highly referred by some colleagues that work in the real estate and financial services industry. It's the only software that's compliant in our industry/state. The interface and actual use of the software is so incredibly easy and straightforward to use, especially when it comes to labeling required fields and assigning those fields to your client/prospect. I particularly like how DocuSign immediately 'jumps' to the next required field for your client to sign. It makes sure that none of the necessary fields are left blank. An absolute must for business owners and salespersons looking to make their life easier.

Cons
I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client. However, this isn't an issue if the document already has imbedded form fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

A Must for Anybody Needing Signed PDFs Frequently

Used daily for 2+ years
Reviewed 2018-09-15
Review Source: Capterra

Pros
I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons
I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DocuSign pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

DocuSign Individual - $10/user per month
- 1 seat, 5 sends/month, basic features
DocuSign Pro - $20/user per month
- Up to 10 seats, unlimited sends, additional features
DocuSign Business - $30/user per month
- Up to 10 seats, unlimited sends, advanced features
DocuSign Business Premium - $125/user per month
- Up to 10 seats, unlimited sends, power features
DocuSign Enterprise
- 11+ seats. Get your customized quote.

DocuSign features

API
Document Storage
Workflow Management

Activity Dashboard (442 other apps)
Activity Tracking (284 other apps)
Audit Trail (265 other apps)
Auditing (322 other apps)
Automatic Notifications (438 other apps)
Billing & Invoicing (232 other apps)
Compliance Management (305 other apps)
Customizable Reporting (355 other apps)
Data Import/Export (324 other apps)
Inventory Management (320 other apps)
Inventory Tracking (270 other apps)
Invoice Management (238 other apps)
Monitoring (246 other apps)
Real Time Data (297 other apps)
Real Time Reporting (251 other apps)
Reporting & Statistics (396 other apps)
Third Party Integration (314 other apps)

Additional information for DocuSign

Key features of DocuSign

  • Collaboration/Markup
  • PowerForms
  • Agent Role
  • Email to Signature
  • Designed for Mobile
  • Dynamic Forms
  • Biometric Phone Authentication
  • CC Anywhere (Carbon Copy)
  • Advance Correct
  • ESIGN compliant, Certificate of Completion, Audit trail
View All Features

Benefits

Thousands of enterprise organizations in the financial services, travel, human resources, and insurance industries have chosen DocuSign as their preferred e-signature platform.
DocuSign for the Enterprise improves your business process with a fast, complete and trusted platform.
Fast
Accelerate business transactions throughout your organization with convenient electronic signatures that work the way your people and customers work.
Reduce the time it takes to obtain signatures on documents from days to minutes, and eliminate errors caused by manual processing or re-keying data
Simplify the entire approval process to increase accuracy and business efficiency.
Complete
DocuSign provides the most robust esignature transaction management services including authentication, electronic forms, integration, and collaboration to automate any type of transaction
Support for all the ways you sign including remote, embedded, and in-person from a single platform
Integrate with your existing line of business applications, or industry platforms such as Salesforce or Microsoft.
Leverage the Dev Center resources to dramatically shorten integration time and reduce project risk
Trusted
Trust the global leader in electronic signature solutions and the number one choice of Fortune 500 companies.
Warranted by DocuSign to provide a Fully ESIGN compliant process
Leverage DocuSign's deep experience as the leading enterprise electronic service provider