DocuSign Pricing, Features, Reviews & Comparison of Alternatives

DocuSign

Electronic signature & document approval software

4.74/5 (3,765 reviews)

DocuSign overview

What is DocuSign?

DocuSign Basic is the core e-signature solution that lets you and your customers quickly and easily sign a full range of documents and forms online without training or software to install. As the trusted leader in e-signature management solutions, DocuSign Basic simplifies your existing workflow, securely streamlining online signing, from one page documents to multi-party, multi-step transactions.
Key Features of DocuSign Basic
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
Universal document format, “Sign Here” tabs and automated reminders deliver a consistent and straight-forward user experience.
Browser-based and mobile-enabled interface allows for greater flexibility and interoperability.
DocuSign Basic offers businesses advanced functionality and innovative tools to help expedite the document signing process.

DocuSign Standard builds on the functionality of DocuSign Basic to allow for access to time-saving collaboration tools, transaction control, data forms, and templates. DocuSign Standard manages the entire document signing process utilizing a platform that has successfully recorded of millions of signature events.
Key Features of DocuSign Standard
Additional functionality allows for guided signing to multiple recipients with multiple documents, data collection, reporting, custom storage folders and workflow templates.
Add your logo, color palette and custom instructions seamlessly to brand your user’s DocuSign experience.
ESIGN compliant means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Standard offers additional options for customization and scalability.

As the trusted global leader in electronic signature management, DocuSign Enterprise accelerates business transactions throughout your organization with convenient electronic signatures that work the way your people and customers do, without the time or expense of training. With DocuSign Enterprise, you can utilize DocuSign Advanced Envelopes featuring in-person signing, signer attachments, recipient document visibility and optional multi-factor authentication.
Key Features of DocuSign Enterprise
Smart EnvelopesTM help you control document visibility and authentication workflow.
DocuSign’s PowerForms and Connect Application Programming Interface (API) ensure easy, seamless integration with your existing system for complete information exchange.
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Bulk Send enables you to send forms to hundreds of recipients.
Secure, enterprise-class service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Enterprise offers businesses robust, enterprise-class functionality to ensure a secure and integrated signature management process.
www.docusign.com

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
DocuSign: How It Works

DocuSign reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.5
Jonny Day

Docusign Agreement Cloud - Secure, mobile, reliable

Used daily for 2+ years
Reviewed 2019-09-18
Review Source: Capterra

Docusign built confidence for me because the service support is so strong. The products works, is secure, trustworthy and reliable. It also works and operates well on desktop or mobile. Which is vital in today’s business ecosystem.

Pros
The Docusign agreement cloud is an excellent esign solution. It integrates easily with software including Salesforce. The platform is simple to use navigate and send documents. The brand is trusted and recognised, which gives customer confidence. What’s really great is the technical support. Any issues they are well educated and understand the software. They also help save paper, trees and the planet!

Cons
Docusign have stayed true to esignature as a solution and do it really well. They do not offer proposal management and send like some other solutions which I would like to see under the brand to drive sales enablement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Iris Williams

Electronic Signing Made Easy

Used daily for 2+ years
Reviewed 2020-03-10
Review Source: Capterra

Since the first time I used DocuSign back in the early 2000's I was in love. This has definitely allowed me to quickly advance through my roles at GGSIR due to time efficiency. My ability to work quickly and accurately is what staff and agents appreciate about me. Any program that helps me is invaluable.

Pros
Most simple/efficient digital signing program made thus far! Easy for clients and agents to use. The auto-scrolling function moves you place to sign so no getting lost! The signing envelopes do not require you to login which makes the signing process faster and less stressful. No program has the same level of functionality nor customization that DocuSign offers. This program will shave hours of time off of your schedule as well as professionalize your client interactions and offer submissions.

Cons
No much! Its hard to nit pick but, the only thing I can say I don't like it that if a client changes their signature they have to create a login for a free account in order undo any changes made to their signature. If (at a minimum) the agent can always correct and reset it that would be great! Otherwise that is officially the only negative I would have to report. Its a pending negative, depends on if there is a solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wayne Fenstermacher

An invaluable tool that real estate agents can't survive without

Used daily for 2+ years
Reviewed 2019-12-11
Review Source: Capterra

DocuSign allows me and my clients to work together throughout a real estate transaction - even if we're not in the same room - or the same state for that matter. My clients continually praise its ease of use. A recent client was very reluctant to sign their documents electronically - but with a little encouragement, they did that first set of documents - like an experienced pro. Now, it's a competition between husband and wife to see who gets them done first. It's great that this "tool" we use for business - helps develop relationships with clients.

Pros
Intuitive and easy to use Robust features Real customer service

Cons
There isn't a default to local time zone for signers. For those who create an account after their initial signing, they have to go into their settings and update their time zone - or it defaults to PT.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ed Hayes

Poor account/user management, poor bulk signing

Used daily for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

Pros
- The one-off signature process is relatively strait forward - Pretty clean interface - Seems to have a decent API and integrate with other products

Cons
Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere! Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here. Other things worth noting - Activating additional sub-accounts forces a password reset for that user - Resetting passwords also requires resetting security questions - Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Dysiree Romina

Is DocuSign Worth It?

Used daily for 2+ years
Reviewed 2020-01-23
Review Source: Capterra

I had a very good experience with DocuSign. I will continue to use it as DocuSign is VERY USER FRIENDLY. Great for people who are not tech-savvy.

Pros
I use DocuSign on a daily basis I use it in signing simple to most important documents. I love that Docusign is accessible on any device, may it be phone, tablet or computer. And It is very user friendly, allowing our clients to sign contracts/agreements with ease. Docusign's design is very basic which makes it very easy to use. he immediate notification when a document get signed is really a great feature. I also love how easily we have integrated DocuSign to our company's software. Overall, I am very much contented with DocuSign. It is one of those app that delivers what they are programmed to do.

Cons
One of my main concerns with using Docusign is that the Document Storage expires really fast which means If you forget to download the file before it expires, you will lose it. It would also be really great if the toolbar could be customizable, but it isn't. And Lastly, I felt that DocuSign is a bit pricey for its functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DocuSign pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

DocuSign Individual - $10/user per month
- 1 seat, 5 sends/month, basic features
DocuSign Pro - $20/user per month
- Up to 10 seats, unlimited sends, additional features
DocuSign Business - $30/user per month
- Up to 10 seats, unlimited sends, advanced features
DocuSign Business Premium - $125/user per month
- Up to 10 seats, unlimited sends, power features
DocuSign Enterprise
- 11+ seats. Get your customized quote.

DocuSign features

API
Document Management
Document Storage
Workflow Management

Activity Dashboard (492 other apps)
Activity Tracking (304 other apps)
Audit Trail (284 other apps)
Auditing (340 other apps)
Automatic Notifications (477 other apps)
Billing & Invoicing (263 other apps)
Compliance Management (337 other apps)
Customizable Reporting (378 other apps)
Data Import/Export (351 other apps)
Inventory Management (364 other apps)
Inventory Tracking (299 other apps)
Monitoring (267 other apps)
Real Time Data (322 other apps)
Real Time Reporting (273 other apps)
Reporting & Statistics (446 other apps)
Third Party Integration (363 other apps)

Videos and tutorials

Additional information for DocuSign

Key features of DocuSign

  • Collaboration/Markup
  • PowerForms
  • Agent Role
  • Email to Signature
  • Designed for Mobile
  • Dynamic Forms
  • Biometric Phone Authentication
  • CC Anywhere (Carbon Copy)
  • Advance Correct
  • ESIGN compliant, Certificate of Completion, Audit trail
View All Features

Benefits

Thousands of enterprise organizations in the financial services, travel, human resources, and insurance industries have chosen DocuSign as their preferred e-signature platform.
DocuSign for the Enterprise improves your business process with a fast, complete and trusted platform.
Fast
Accelerate business transactions throughout your organization with convenient electronic signatures that work the way your people and customers work.
Reduce the time it takes to obtain signatures on documents from days to minutes, and eliminate errors caused by manual processing or re-keying data
Simplify the entire approval process to increase accuracy and business efficiency.
Complete
DocuSign provides the most robust esignature transaction management services including authentication, electronic forms, integration, and collaboration to automate any type of transaction
Support for all the ways you sign including remote, embedded, and in-person from a single platform
Integrate with your existing line of business applications, or industry platforms such as Salesforce or Microsoft.
Leverage the Dev Center resources to dramatically shorten integration time and reduce project risk
Trusted
Trust the global leader in electronic signature solutions and the number one choice of Fortune 500 companies.
Warranted by DocuSign to provide a Fully ESIGN compliant process
Leverage DocuSign's deep experience as the leading enterprise electronic service provider