DocuSign Pricing, Features, Reviews & Comparison of Alternatives

DocuSign

Electronic signature & document approval software

4.74/5 (4,611 reviews)

DocuSign overview

What is DocuSign?

DocuSign Basic is the core e-signature solution that lets you and your customers quickly and easily sign a full range of documents and forms online without training or software to install. As the trusted leader in e-signature management solutions, DocuSign Basic simplifies your existing workflow, securely streamlining online signing, from one page documents to multi-party, multi-step transactions.
Key Features of DocuSign Basic
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
Universal document format, “Sign Here” tabs and automated reminders deliver a consistent and straight-forward user experience.
Browser-based and mobile-enabled interface allows for greater flexibility and interoperability.
DocuSign Basic offers businesses advanced functionality and innovative tools to help expedite the document signing process.

DocuSign Standard builds on the functionality of DocuSign Basic to allow for access to time-saving collaboration tools, transaction control, data forms, and templates. DocuSign Standard manages the entire document signing process utilizing a platform that has successfully recorded of millions of signature events.
Key Features of DocuSign Standard
Additional functionality allows for guided signing to multiple recipients with multiple documents, data collection, reporting, custom storage folders and workflow templates.
Add your logo, color palette and custom instructions seamlessly to brand your user’s DocuSign experience.
ESIGN compliant means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Standard offers additional options for customization and scalability.

As the trusted global leader in electronic signature management, DocuSign Enterprise accelerates business transactions throughout your organization with convenient electronic signatures that work the way your people and customers do, without the time or expense of training. With DocuSign Enterprise, you can utilize DocuSign Advanced Envelopes featuring in-person signing, signer attachments, recipient document visibility and optional multi-factor authentication.
Key Features of DocuSign Enterprise
Smart EnvelopesTM help you control document visibility and authentication workflow.
DocuSign’s PowerForms and Connect Application Programming Interface (API) ensure easy, seamless integration with your existing system for complete information exchange.
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Bulk Send enables you to send forms to hundreds of recipients.
Secure, enterprise-class service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Enterprise offers businesses robust, enterprise-class functionality to ensure a secure and integrated signature management process.
www.docusign.com

Pricing

Starting from
$10/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English
DocuSign: How It Works

DocuSign user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.5
Susan M C.

No More Signing Your Life Away

Used daily for 2+ years
Reviewed 2020-09-22
Review Source: Capterra

I have been preparing income tax returns for over 10 years now. When I first started clients had to sign their names at least 8 or more times. When we started using DocuSign it illiminated that process. Clients need only sign once or twice. Over the years DocuSign has made improvements that have allowed me to improve my clients experience when it comes to signing documents. As we all have experienced this one or twice in our lives, you felt like you were signing your life away.

Pros
What I liked most about this software was that my clients no longer had to sign 20 different times to finalze their return.

Cons
Over the years there have been small glitches. However with customer support we have always been able to work through them and many times we found it to be the operator and not the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael W.

I don't know how we did business before Docusign

Used daily for 2+ years
Reviewed 2021-02-27
Review Source: Capterra

I was just mentioning to someone last week how Docusign has revolutionized our contracts process. What used to require a ton of paper, fed-ex overnight packages, and things being signed in three or four copies has now all been done away with. If it's one signer or a dozen, Docusign makes it super easy. The auto-reminder emails are really helpful, too. From time to time we'll encounter "old folks" who don't know that clicking the email isn't enough to sign the document - you have to follow the (clearly explained) instructions that follow, but once they're told to try again, they usually get it. We do 15 to 20 contracts per month and it works great every time.

Pros
We sign a lot of contracts, and the signers are usually busy folks who don't have time to print and scan and email. If we're lucky, they had a secretary or assistant who could shove a contract in front of them for a signature, but that wasn't usually the case. With Docusign, a few clicks have a contract signed sealed and delivered.

Cons
I'm trying to think of a way to be critical of Docusign, but I really can't. Their setup can be as simple or detailed as any contract calls for. Perhaps a "signing wizard" for the tech-impaired crowd might make it a tad simpler, but it's pretty doggone easy as it is. I can't complain.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Ed H.

Poor account/user management, poor bulk signing

Used daily for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

Pros
- The one-off signature process is relatively strait forward - Pretty clean interface - Seems to have a decent API and integrate with other products

Cons
Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere! Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here. Other things worth noting - Activating additional sub-accounts forces a password reset for that user - Resetting passwords also requires resetting security questions - Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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James B.

Makes Getting Signatures Easy, Simple During Covid

Used weekly for 6-12 months
Reviewed 2021-04-08
Review Source: Capterra

We sign contracts, MOAs, and other agreements with Colleges and Universities around the country. Because we capture these, we have been using e-signature software for awhile. We want to be able to not only capture e-signatures but store all contracts in a cloud for easy access and secure storage.

Pros
The ability to capture signatures on contracts, MOAs, and other important documents and be able to verify signatures at the same time. The fact that anyone with any device can complete the signature process makes this easy for all of our clients. The Cloud also makes storing and pulling documents simple and easy.

Cons
Pricing is a little high compared to some other products on the market, and if you don't pay annually it is even more per month. I wish there were some better plans for those whose contract time varies depending on the full year. We don't use it enough for the yearly plan but the monthly plan ends up being more than some alternative options for us.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Cynthia M.

Saves time and is convenient for clients!

Used weekly for less than 6 months
Reviewed 2020-09-02
Review Source: Capterra

I like that this software makes it easy for my business to collect signatures and payments from our clients. We used to have our clients scan or fax paper documents back to us, but DocuSign makes the process much quicker and more convenient for my employees and my clients. We purchased the option that allows us to take payments, which further streamlines our process and actually saves us money due to the lower credit card fees. We've only just started using this software, but it has already been a worthwhile purchase!

Pros
We purchased DocuSign to make our lives easier for signatures, payments, and document storage. I love that DocuSign is able to integrate into Dropbox because that's what we use to store our company files. I really enjoy that we can take payments and that we can brand the emails and signing experience for our clients so it feels cohesive and is consistent with our aesthetic. I love the many fields you can add to your documents, such as "approve" or "decline", in addition to just signatures & initials.

Cons
When I first set up the software, I felt it was a little difficult to navigate. For example, when I wanted to learn how to use templates, it took me a long time to figure out exactly how to "apply" a template to a document that would be similar but not the same... Even after a fair amount of research, it still seemed that the only option was to "use" the template, in which the document has to be exactly the same every time. It was only through trial and error that I figured this out, and I wish there were explicit instructions on this in an easily accessible place. Similarly, when setting up payments, I found a lot of helpful information/how-to's on DocuSign's website, but the links within these pages never seemed to take me to quite the right place I needed to be to set it up, which was a bit frustating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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DocuSign pricing

Starting from
$10/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

DocuSign Individual - $10/user per month
- 1 seat, 5 sends/month, basic features
DocuSign Pro - $20/user per month
- Up to 10 seats, unlimited sends, additional features
DocuSign Business - $30/user per month
- Up to 10 seats, unlimited sends, advanced features
DocuSign Business Premium - $125/user per month
- Up to 10 seats, unlimited sends, power features
DocuSign Enterprise
- 11+ seats. Get your customized quote.

DocuSign features

API
Audit Trail
Document Management
Mobile Access
Workflow Management

Access Controls/Permissions (636 other apps)
Activity Dashboard (804 other apps)
Alerts/Notifications (1063 other apps)
Audit Management (533 other apps)
Billing & Invoicing (553 other apps)
Collaboration Tools (516 other apps)
Compliance Management (651 other apps)
Customizable Reports (534 other apps)
Data Import/Export (607 other apps)
Inventory Management (817 other apps)
Reporting & Statistics (789 other apps)
Reporting/Analytics (1018 other apps)
Search/Filter (607 other apps)
Third Party Integrations (715 other apps)
Work Order Management (520 other apps)

Videos and tutorials

Additional information for DocuSign

Key features of DocuSign

  • Collaboration/Markup
  • PowerForms
  • Agent Role
  • Email to Signature
  • Designed for Mobile
  • Dynamic Forms
  • Biometric Phone Authentication
  • CC Anywhere (Carbon Copy)
  • Advance Correct
  • ESIGN compliant, Certificate of Completion, Audit trail
View All Features

Benefits

Thousands of enterprise organizations in the financial services, travel, human resources, and insurance industries have chosen DocuSign as their preferred e-signature platform.
DocuSign for the Enterprise improves your business process with a fast, complete and trusted platform.
Fast
Accelerate business transactions throughout your organization with convenient electronic signatures that work the way your people and customers work.
Reduce the time it takes to obtain signatures on documents from days to minutes, and eliminate errors caused by manual processing or re-keying data
Simplify the entire approval process to increase accuracy and business efficiency.
Complete
DocuSign provides the most robust esignature transaction management services including authentication, electronic forms, integration, and collaboration to automate any type of transaction
Support for all the ways you sign including remote, embedded, and in-person from a single platform
Integrate with your existing line of business applications, or industry platforms such as Salesforce or Microsoft.
Leverage the Dev Center resources to dramatically shorten integration time and reduce project risk
Trusted
Trust the global leader in electronic signature solutions and the number one choice of Fortune 500 companies.
Warranted by DocuSign to provide a Fully ESIGN compliant process
Leverage DocuSign's deep experience as the leading enterprise electronic service provider