Kinetic Reviews

The software is very robust. Just about everything that the software does is configurable and modifiable. The interface is fairly customizable, you can move things around and even change the color scheme to your liking.

I wouldn't say I dislike this, but do take into consideration that the customization of the software requires a significant amount of programming skill. This software is not targeted at smaller companies that wouldn't have an IT staff or are not willing to spend money on outside programmers.

Thank you for taking the time to post a review, Michael. We appreciate the feedback you have provided on customization. At Epicor, we are committed to providing an ease of use experience. Thank you.

ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today

The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use.

Written for hardware stores. Sales people really do their job well.

I am not a hardware store. This program is a nightmare. If you make a mistake be prepared to spend hours fixing it. Epicor's own help pages have fixes that do not exist in the program. This program has been overwritten so many times it makes no sense to use. Not at all intuitive. Incredibly expensive monthly support for absolute garbage!

The very thing that kind of sucks about this software is also the thing that makes it “work” for our company. The ability to customize the software for our day to day business needs is awesome.

Unfortunately, those customizations make fixing things a little more difficult than if we were able to use the software “out of the box.” Having developers in a different country also prohibits and lengthens “fix time” due to time difference.

It's easy to implement and if you have an .NET team the knowledge curve is low and you can customize the modules by yourself

CRM is not good, also the web version has so much problems when we compare to other competitors

Hi there, thank you for your feedback about Epicor ERP. We're glad to hear you've found it easy to customize and would like to learn more re: your experience of the CRM. Your feedback is invaluable. Please email us at customerreferences@epicor.com

Very versatile software that can be adapted to fit any business needs. I have been a Senior Consultant for Epicor and also an end user for a total of 15 years in all functional areas. Feel free to contact me with any questions. Robert W F Krause Epicor/ERP/Consulting Krause Consultants Cell: 516.983.8095 Email: rkrause@krauseconsultants.com http://www.krauseconsultants.com/

The software is very complex and requires some initial training to use it effectively.

Has scope for customisation and works well when used as an ERP

When used as a CRM, the software is very slow Requires technical knowledge and a lot of development time to make changes (create views, reports, etc)

Hi, thank you for your feedback about Epicor ERP. Your feedback is invaluable to us. We would like to learn more about the performance issues you are experiencing so we can deliver a solution quickly. Please email us at socialmedia@epicor.com with your contact information so we can assist you.

Very configurable software which is both good and bad. Software has a lot of capability to flex to our needs.

Support and training for implementation was very poor, we kicked out 3 different consultants before we found one that could understand our needs and work with us. The initial assessment program by Epicor was a waste of time and money. The program management at Epicor also did not add much for the cost.

This ERP is very customisable. You can change the behavior of the software with it's DATA DIRECTIVE, METHODE DIRECTIVE. You can change the look and feel of every screen with it's internal .NET engine.

It is slow... You will need a very fast server. The query engine (BAQ) is very limited with Epicor 9 but I heard it's better with Epicor 10. If you made a lot of customisation, the upgrades will be difficult.

Ability to create custom 'dashboard' screens to see things that we want to monitor. Extensive functionality for small to medium sized manufacturing companies. Good shop floor usability. Job costing provided real times access to allow you to monitor costs and flag overages.

Standard reports were ok but not great. Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make.

I mostly like the ease of use of this software. Data entry and Data queries are easy to do with the many screens provided in this software. One thing to mention is the powerful search function to find different screens, displays their path within this software so that is also a big plus. Another positive is the overall navigation of this software with the different modules feels natural because of...

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Of all the pros that I have listed in the previous section, there are some cons to mention as well. One mention that I like least about this software is the optimization of this software. Many screens take at least 2 minute to open and that is with the recommended hardware specs provided. Another mention is that the PDF reports take at least 2 minute or more to view. I know that the reports are server side and I don't know the process flow of it but it would be nice to click the print preview button and 3 seconds later, have the report show.

- very powerful and thorough functionalities for all manufacturing operations - extremely good costing capabilities (all financial features are quite good, actually) - can be customized to a great extent - many tools for reporting and data analysis - integrates with tools such as MES, bar code reader, is ready for EDI

- it's a bit more slow that I wish it were - customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them) - learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool - instruction manuals and help menu are only available in English

I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful. The fact that it is Windows-based is a plus fo our antiquated facility.

The one con I have about this software is the price. I like that we can find status updates in real-time on orders or inventory; however, to get this feature you have to pay even more money.

Hi Dawn, thank you for your feedback about Epicor ERP. We're glad to hear the flexibility and ability to customize is so useful. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

It has truly helped the company grow and able to analyze what works and what isn't. Purchasing and Project Management is simple and straightforward.

It isn't aesthetically pleasing and I have noticed many users like it to be sleek..

Hi Robert, thank you so much for your review of Epicor ERP. We're pleased to hear it has helped you identify areas of improvement in your organization. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Quote to cash navigation using the Open With functionality throughout the software, BPM wizards that allow you to do simple If\Then type triggers with no custom programming, BAQ functionality with subqueries, Education Courses, much easier path for version and patch updates

Application support desk for certain modules, debugging options for customization (compile) errors, training of some of support staff seems to be lacking. 50% of time I end up figuring out the issue myself and feeling like I'm teaching their staff.

User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive. Super flexible: It's been a scalable solution that has supported our growing business. Easy to update and integrate with other systems Accurate forecasting Secure cloud-based data management

Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement.

I have been using this software for 5 years and have learned to use it correctly. I liked the approach of the software despite the fact that it was necessary to take new benchmarks but that is the goal of a new software! This very versatile product would be more suitable for a larger company than mine where I worked as a team but since COVID19, I have become a freelance.

This software package allowed me to personalize and optimize the management of my contacts. On the other hand, I was not able to make any changes easily because I had not taken the additional training module. Note that there are many security measures leaving the cancellation of certain aspects impossible for me.

Hello David, thank you for your feedback on Epicor ERP. We are pleased to hear you find it versatile to use. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

The ability to customize reports is outstanding. I also like that I can easily find the information I need when I need it.

Modules. You have to purchase quite a few separate modules to be able to use everything which can cost

Hi Bryn, thanks so much for your review of Epicor ERP. We're glad to hear the customized reporting is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Easy to use, Get training available, Always working to improve their product, Great support. Epicor continues to improve there software adding new features that customers are looking for, adding third party solutions to plug into their software. They are adding features before we are even ready to use them, being able to go more mobile, improving communication between users at our company. Great Product configurator, best I have seen!

Does cost a little more than we were hoping, but the ROI made it worthwhile doing. Moving away from crystal to SSRS was a little rough, but like the change once we were through it.

safer storage on the cloud. configurator for production. ability to modify pricing for each customer by adding individual price sheets.

cloud based makes it a little slower than server based. cannot email orders direct from Epicor. cannot handle VIN numbers. inability to print invoices until after the order is closed. cannot modify orders after the order is marked shipped. in our old system we could modify until the month was closed. we write many more credits than before.

The ease to customize multiple areas and still be able to update the software without losing everything you customized already!

When you update the server, the client also use be updated. If the user doesn't have admin rights on the pc, this could be a problem. I've recently heard they fixed this in a future release of the software

Unlike some software where the beginning of the text is used for searching this software allows the user to use any part of the text for which your are searching.

Generated reports do not search the entire report unless starting again from page one. What this means is if the user finds the item searched for on page 520 the next search will start from page 520 unless the search box is closed and page one is clicked on to start the search.

Hi James, thank you for your feedback about Epicor ERP. We're glad to hear the search function is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Yours sincerely, The Epicor Social Media Team

Epicor allows us to manage multiple companies with multiple currencies. One system for the entire company. We use if from the manufacturing floor to distribution & sales to financial reporting.

It's a very complex program because it does a lot. It took a team about a year to implement and users require training. It is not intuitive to use but once you understand how it works, it works very well.

Epicor is a good piece of MRP software overall. Screens are able to intelligently link to one another with relevant right click context menus.

When error messages appear, they are often cryptic and difficult or impossible for non Epicor employees to understand. Epicor licenses are extremely expensive and not recommended for smaller businesses.

Flexible to your business processes. Stable application. Option of cloud and on-premise. Handles quote to cash without the need for a 3rd party financial package.

Weak technical support in the past, but we've seen improvements over the last few months. Responds well to outages, but if you require escalation for a non-emergent issue, you might wait a while.