Kinetic Reviews

Lots of different ways to do one thing.

There is a lot of steps to do one process. -it’s bulky-it’s very unforgiving

Has scope for customisation and works well when used as an ERP

When used as a CRM, the software is very slow Requires technical knowledge and a lot of development time to make changes (create views, reports, etc)

Hi, thank you for your feedback about Epicor ERP. Your feedback is invaluable to us. We would like to learn more about the performance issues you are experiencing so we can deliver a solution quickly. Please email us at socialmedia@epicor.com with your contact information so we can assist you.

It has truly helped the company grow and able to analyze what works and what isn't. Purchasing and Project Management is simple and straightforward.

It isn't aesthetically pleasing and I have noticed many users like it to be sleek..

Hi Robert, thank you so much for your review of Epicor ERP. We're pleased to hear it has helped you identify areas of improvement in your organization. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

The ability to customize reports is outstanding. I also like that I can easily find the information I need when I need it.

Modules. You have to purchase quite a few separate modules to be able to use everything which can cost

Hi Bryn, thanks so much for your review of Epicor ERP. We're glad to hear the customized reporting is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

We use a ton of customizations and personalization. The ability to do so is awesome!

We are a job shop, non-stock parts with many only being built once. Epicor 10 is more geared towards stock jobs and continued quantities

Hi Daniel, thank you for your feedback about Epicor ERP. We're glad to hear the customization functionality is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Unlike some software where the beginning of the text is used for searching this software allows the user to use any part of the text for which your are searching.

Generated reports do not search the entire report unless starting again from page one. What this means is if the user finds the item searched for on page 520 the next search will start from page 520 unless the search box is closed and page one is clicked on to start the search.

Hi James, thank you for your feedback about Epicor ERP. We're glad to hear the search function is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Yours sincerely, The Epicor Social Media Team

I frequently use this program to track historical product records. I can pull a full production detail report, to see each and every operation a part has gone through.

Sometimes, the reporting feature takes awhile to pull the report. This is only the case for very large reports however!

Hi Ross, Thank you for your feedback about Epicor ERP. We're glad to hear the production tracking is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.Many thanks.

I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful. The fact that it is Windows-based is a plus fo our antiquated facility.

The one con I have about this software is the price. I like that we can find status updates in real-time on orders or inventory; however, to get this feature you have to pay even more money.

Hi Dawn, thank you for your feedback about Epicor ERP. We're glad to hear the flexibility and ability to customize is so useful. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

This ERP is very customisable. You can change the behavior of the software with it's DATA DIRECTIVE, METHODE DIRECTIVE. You can change the look and feel of every screen with it's internal .NET engine.

It is slow... You will need a very fast server. The query engine (BAQ) is very limited with Epicor 9 but I heard it's better with Epicor 10. If you made a lot of customisation, the upgrades will be difficult.

Very versatile software that can be adapted to fit any business needs. I have been a Senior Consultant for Epicor and also an end user for a total of 15 years in all functional areas. Feel free to contact me with any questions. Robert W F Krause Epicor/ERP/Consulting Krause Consultants Cell: 516.983.8095 Email: rkrause@krauseconsultants.com http://www.krauseconsultants.com/

The software is very complex and requires some initial training to use it effectively.

The software is very robust. Just about everything that the software does is configurable and modifiable. The interface is fairly customizable, you can move things around and even change the color scheme to your liking.

I wouldn't say I dislike this, but do take into consideration that the customization of the software requires a significant amount of programming skill. This software is not targeted at smaller companies that wouldn't have an IT staff or are not willing to spend money on outside programmers.

Thank you for taking the time to post a review, Michael. We appreciate the feedback you have provided on customization. At Epicor, we are committed to providing an ease of use experience. Thank you.

Easy to use. Very deep in functionality - you will likely be able to use the whole system out of the box.

Need to manage your scope for an implementation project - it is easy to take on more given the wide capability it has. Best to manage scope.

- very powerful and thorough functionalities for all manufacturing operations - extremely good costing capabilities (all financial features are quite good, actually) - can be customized to a great extent - many tools for reporting and data analysis - integrates with tools such as MES, bar code reader, is ready for EDI

- it's a bit more slow that I wish it were - customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them) - learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool - instruction manuals and help menu are only available in English

Full of features. Good ability to customise screens and part configurator to aid our productivity improvement. Version 10 seems to have even more features.

We are currently still on V8.03. Scheduling module is the weakest of all module. Since Epicor took over from Cogita sales service is close to none existence, level of support is poor but maintenance cost is high.

It's very easy to learn and it's very flexible. Once you are familiar with the interface it's easy to navigate and find the way to get the job done. Exporting information to another tools is easy and useful.

Impossible to drag and drop... I'm lazy! Seriously, there are some features that I would like to have like create templates for common daily tasks.

I mostly like the ease of use of this software. Data entry and Data queries are easy to do with the many screens provided in this software. One thing to mention is the powerful search function to find different screens, displays their path within this software so that is also a big plus. Another positive is the overall navigation of this software with the different modules feels natural because of...

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Of all the pros that I have listed in the previous section, there are some cons to mention as well. One mention that I like least about this software is the optimization of this software. Many screens take at least 2 minute to open and that is with the recommended hardware specs provided. Another mention is that the PDF reports take at least 2 minute or more to view. I know that the reports are server side and I don't know the process flow of it but it would be nice to click the print preview button and 3 seconds later, have the report show.

Really, nothing!. A lot more work with very little better results, I see no great improvement at all. I feel that you changed thing to benefit a few user but not the majority of us

Not as easy to use as 8 was a lot more labor intensive Can't change a conversion factor if it was entered incorrectly. You could in 8 Less bang for the buck in my opinion. Since going to 10 we are not even using the scheduling as we should be

Hi Judy, Thank you for your response, we value your feedback. We are working with our team to contact you for follow up.

safer storage on the cloud. configurator for production. ability to modify pricing for each customer by adding individual price sheets.

cloud based makes it a little slower than server based. cannot email orders direct from Epicor. cannot handle VIN numbers. inability to print invoices until after the order is closed. cannot modify orders after the order is marked shipped. in our old system we could modify until the month was closed. we write many more credits than before.

The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence.

It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense.

No pros were added to this review

NOT user-friendly, the turnaround on tickets is horrible. There is no videos or forums where customers can go and see how other Epicor users are fixing there/workaround problems they are facing. I was referring to one but apparently its all money. I wish there was a better training on how to admin the software. Also, performance is slow, We upgraded our network to better Mbps and the software has not improved.

ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today

The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use.

Very configurable software which is both good and bad. Software has a lot of capability to flex to our needs.

Support and training for implementation was very poor, we kicked out 3 different consultants before we found one that could understand our needs and work with us. The initial assessment program by Epicor was a waste of time and money. The program management at Epicor also did not add much for the cost.

The software interface resembles a Microsoft product which helps end users pick up the basics of navigation. Epicor 10.1 represents a significant improvement over legacy versions of the software and performance is much better.

Support is poor. First line support team members are really just called takers and it is difficult to get to someone who actually knows the software and who might be able to assist you with the problem you are experiencing. Most times, it seems like the first line support tech's job is to find out if you have customized the software so that they can use that as a reason not to provide support, which is frustrating since the Epicor sales pitch emphasizes ease of customization.

Ability to create custom 'dashboard' screens to see things that we want to monitor. Extensive functionality for small to medium sized manufacturing companies. Good shop floor usability. Job costing provided real times access to allow you to monitor costs and flag overages.

Standard reports were ok but not great. Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make.

We went from a manmade access system to this ERP system being our first. I enjoyed the easy click through menu options and ability to customize the forms to our liking. We have a unique business that would not fit an out of the box capability.

Reporting is not easy in this system. Almost everything has to be customizable and it created many years worth of problems trying to build this system without a strong support team. We have been trying for over a year to get our rep to give us pricing on licenses as we have grown and would like to expand in this area. We cannot get responses from the website support, our rep, or anything. Once you become a customer, you are abandoned, and left with very little support. this was not ideal as we developed how we wanted to use an ERP system and what the system could really do. We have spent 100s of thousands with other consulting companies to try to build the system, all while paying for the support and maintenance without any support.