Fiix Reviews

Very intuitive, easy set up, and also the mobile versions of the software allows you to bring it and complete the work orders, create notifications and whatever you need directly on the field.

I've been asked about our CMMS by people that need SAP integration and unfortunately, I haven't been able to find this interface, for what I've read Fiix can work with Oracle based ERP's

Setup of the system was straight forward and intuitive. The software has good features including preset reports that can be run "as is", or edited to suit your needs.

The layout of the printed Work Order could be improved by making more customisable. It is possible to show or hide different sections but I would enjoy more options to improve the layout to be more functional and aesthetically pleasing

I am not experienced with similar software from earlier, but have some very limited proarc and SAP experince. Otherwise i have used Sharepoint for years.

I miss the feature to make folders under "files". On larger projects we need to separate different documents, reports, pictures etc. etc in different folders so it is easy to find the correct ducument later when we make the final documentation package to client. I am used to make such folders, with headings that make it easy to find what you are looking for later. As i experience today with Fiix, everything...

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Hi Tarjei, Welcome to Fiix! Thank you for the feedback about our file management system. We have great news. We're currently working on improving the way Fiix manages files and will submit a feature request on your behalf about including folders under files. If you are looking for some extra training on Fiix, we do offer free basic training courses. Please contact your Customer Success Manager for these sessions!

Amount of details it captures and converts to easily understandable charts and graphs

Everything is an option: Would be better if end used could pick and choose specific features that are more important than some base feature

Very easy to use which allows people with low software skills learn quick and be part of your Work Order system and data entry.

For the hour meter reading entry feature, it would be great if you could see the previews entry on the equipment and prevent the wrong (lower meter reading) value to be entered as the hour meters reading can only and not decrease.

It has good tracking of parts and PM. Logging hours is also good.

The reporting, setup of work orders and PO options are not user friendly and are difficult to use.

Hi Dave, we're happy to hear that Fiix has helped you organize your overall maintenance system. Thank you for sharing your feedback on our reporting, work order, and purchasing modules. We have great news: we are working on improving the user friendliness of these modules so look out for updates!

being able to track inventory, and keep technicians busy

notifications of work orders are not getting to team members

Fiix was easy to implement. Within 2 days of purchasing the software we were up and running with it. Of course it took a few weeks to work the bugs out, but that is all training related.

Fiix has so far been nearly perfect. Im sure we will find something to complain about, but we havent yet :)

No need of hiring local IT personal to upgrade the system After review over 20 different products this is the best value product you can find No initiation fees, which is optional but no mandatory We are happy customers

We are still trying to figure out how to print the QR codes but I guess we will need to contact tech support

It’s easy to use. Very easy to understand.

Nothing really, I hate when you complete a work order at the bottom and it brings you up to the top.

I like just about everything about Fiix. The application is straightforward to use, and although I have an IT background, I can see how easy it would be easy for anyone to use it. After we purchased the software, it took me hours not days to quickly set it up, and I was up and running. Yes, CMMS takes time to set up, and it requires much forethought and planning, but Fiix is ready to use the day you...

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Not much. I cannot think of anything I dislike about Fiix.

Once all users are onboard with all sections it does become a "single source of truth" for all equipment within a business. Easy import of existing databases, easy to move assets between sites and have all relevant data follow the asset.

1.Limitations and complexity of the reporting module. example:- I want to create a report that lists run times, power generated, and fuel usage for our generating plant but this does not appear to be possible. 2. Some important data does not automatically populate between sections. example:- We have compound equipment made up of multiple assemblies (Think, television camera, with a teleprompter, mounted on a pan and tilt head, all on top of a robotic pedestal) if a work order is created for the pedestal (which is "part of" the complete camera) and we look at the history of the complete camera, the pedestal work order doesn't appear. 3. No multi-site project capabilities without "tricking" the system by transferring assets between sites.

Hello Greg, thanks for the review and your feedback about our CMMS. For our reporting module, we offer report training sessions that can get you more information about how to use our reporting module. If you like, you can also engage our Professional Services team to build custom reports for you. We really value your feedback and we are always looking to improve our CMMS. We would love to learn more about how we can improve our equipments and projects module so someone from our Customer Success team still connect with you shortly to discuss your feedback in further detail and find the best solutions for your pain points. Have a great day!

Fiix seems to be a great tool for asset tracking, repair and maintenance tracking. It gives you reminders for services that have a schedule. I liked the program, but,,,,,, read below in the cons!

I started out like wild fire when we were given Fiix to use. As a 2 man operation, I felt this would be a great tracking tool for our scout camp. Needless to say Fiix is VERY time consuming for entering in all your assets and information. At the end of the first year I pushed for a second year to try to make it work. Our administrative staff wanted every work order entered to track our jobs and repairs....

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Hi David, thank you for your review. We're sorry to hear that Fiix is taking so much time to set up and use. It is designed to be able to make your maintenance processes more efficient, so we would love to learn more about how we can minimize administrative time for you. We do offer the ability to mass import your assets and information from a csv file and offer a mobile app that will help you enter work order information quickly. We have been doing some training for other scouts camps and will reach out to include you in these sessions to make sure you can use these two features to get the most out of your software!

I like the Scheduled Maintenance ease of use. It is clean and easy to set up the things that are most important in keeping an engine room running smoothly. The import export ability really saves time when adding bulk assets and exporting asset lists.

The enormous list of reports. I wish there was a way to pick only the ones you want to use instead of trying to find it on the list. If that were possible we would probably use it more often. Also I feel the mobile platform is not customizable enough and would be a great tool if it were.

I most like the scheduling that it provides me. I have set up all of my critical tasks each month and no matter how busy or hectic a day is Fiix will remind me I have a task that needs addressing.

The set up, but you will have that with any software, this being the second property I have used this on what I learned on the first that I used for 4 years made this property much easier.

Hi David, thank you for the review. We know how busy your team can be, so we are happy to hear that Fiix is helping you track your maintenance activities and save you time. If you need help with setting up the system, do let us know and we can send over some materials or connect you with our Professional Services team who can help simplify the process.

On top of all the building maintenance that gets tracked, it helps with our fleet of vehicles. It allows me to track all of the vehicle repairs with a complete history of parts and costs, and all the information is at your fingertips. Fiix will also let you run reports that will sum all the information on one report. There are many options that I don't use but as time goes on I know they're there if needed.

I have no real complaints at this time, It seems that the developers are always trying to improve the software and as long as the price doesn't keep going up, I'll stay happy.

User interface is straight forward and simple to use making it easy for the whole team. Being able to create, schedule, implement, and track are very important to any maintenance team. The look-up feature for equipment or supplies and links them to a vendor is a valuable feature. Scheduling is a breeze and having the ability to easily create, modify any task is simple.

I would love to be able to delete tooling or equipment that is retired easily without having to go through hoops to delete because it is tied to other scheduled maintenance. A 24 hour time clock would a valuable function but, I have yet to see that happen there have been several times that have occurred where AM/PM were switch causing confusion.

Dashboard overview (Really gives clear view of what is outstanding or needing addressed) Maintenance Projects (Tying work order and purchases to projects is nice, allows you to see how much a project really costs) Notifications (Tie into e-mail, phone and FIIX inbox nicely) Purchasing (Pretty easy to use, only once you are out of draft mode, there are no adjustments that can be made unless you close out purchase completely then request to go back to draft)

Permissions - Setting menu and page permissions are too complicated. Parts & Supplies - When you want or need to make changes or delete items and they are tied to a location, you cannot edit. Purchasing - You cannot edit after you send to supplier. Sometimes quotes change or service charges change. You have to fulfill order, then request back to draft.

Ability to track parts used; assist in balancing work load among staff members; notification of status changes; reports

I find the mobile app a little confusing; may have too many comments fields. User sometimes is not sure where to put comments - doesn't appear to line up with online system.

When it comes to inventory management I like that FIIX has an easy to use search function. The purchase order process within FIIX is easy and straight forward. An additional bonus with FIIX is that the support team is vey friendly and helpful in answering any questions and resolving any issues.

What I find least functional with FIIX is their lack of flexibility when it comes to inventory management. The flexibility to set up numbered locations is minimal and its' transparency in tracking product movement does not exist.

Hi Aaron, thank you for your review. We're happy to hear that you find our parts and supplies module easy to use and that our team has been helpful resolving issues! We're sorry to hear that our inventory management functionality does not allow you to set up numbered locations or track product movement. We've submitted feature requests on our behalf to improve these aspects of our software.

Most things are linked together very well so you can get from an asset record to a service record to a part record very easily. They incorporate "hyperlinks" very well. The cloud base works very well. We have multiple copies open at a time and data never seems to get misplaced or corrupted

Many very simple things like: Fields in POs and other screens lack the ability to set defaults. Ex: vendor terms Most columns in lists in various places around the program can be ordered or sorted by clicking on the header of that column yet many cannot. Most of these have no apaerent order either. Many columns that have a fixed order are the wrong way and are ordered oldest on top instead of newest on top The purchasing screens do not support package quantities which makes auto re-ordering and inventory control on such items a difficult task

The interface is easy to pick up for new employees. The overall use of the browser portion, is easy to use. It allows us things we never thought of after about 4 years. It will give you data you never had before.

The new app is terrible. I keep the old app loaded on my tech's tablets. It's not geared toward all types of uses. It's geared toward one type of use. The web browser portion is perfect. And that is what the app should be, just a scaled down mobile version of that. The price is also a bit rich for what we use. I wish it was a bit more ala-cart based. Pay for the features you use.

I utilize the inventory aspects as well as the asset and purchasing aspects. FIIX allows us to easily keep up with our machinery and parts for those machines to keep things running smoothly. Purchasing and record keeping is a breeze and reports help us keep track of our budget easily.

All the features that we need are there, the only cons I find might be in search functions or labeling and photographing parts. Also we would be excited to see the mobile application beefed up to show more information.

It is easy to create work orders, task groups, purchase orders,and other components of the system.

As with any database, creating/populating the underlying data tables takes time. Deleting an asset that may have been duplicated appears to be impossible especially if a work order is attached to it.

Hi Michael, thank you for your review. We're happy to hear that the software has helped you track your work orders, tasks, purchases, and more. You are right we've designed Fiix to be relational, which means that you won't be able to delete an asset or work order if there is another record associated with it. This is a security measure that helps ensures users are not accidentally deleting important information. If you are looking to delete an asset, you can create a 'Graveyard' site for assets that are out of commission. This helps you remove the old asset from your view while retaining your records.

it's more for work orders than inventory

The system allows for many Mistakes to be made. There is nothing to let us know there are duplicates, or parts in the same location etc...IE: If you don't put part name or # how it was entered at first it's difficult to find them, it doesn't even bring up similar items to compare. For a daily inventory usage it is Not User Friendly. When I asked the Rep. that came to the Facility to do Training I expressed concern over these items and I was told it doesn't have that option. not sure if that would be in a different plan or not

Hi Kecia, we're sorry to hear that Fiix is not helping you achieve your inventory management objectives. Thank you for the valuable feedback about our parts and supplies module. We have captured your feedback about duplicate parts and our parts search field for our product team to consider, as we continue to work on improving our inventory management capabilities.