HotSchedules Pricing, Features, Reviews & Comparison of Alternatives

HotSchedules Reviews

HotSchedules

Scheduling and workforce management software.

4.31/5 (109 reviews)
19,494     4,816

HotSchedules is an employee scheduling and workforce management application designed for use within the restaurant, retail and hospitality industries. HotSchedules automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Manage time-off and shift-swap requests remotely with the mobile app, accessible to all employees. Store documents and employee information on a cloud-based database. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.
hotschedules.com

HotSchedules Reviews (109)

Latest reviews

 Hotschedules

Using hotschedules really helps restaurant employees easily access their schedules.

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Reviewed 28th of February by Kikombeeusizuri Bowman

 

 Great system easy to use 
Vendor responded

Love hot schedules for scheduling projecting and just very user friendly. Really like how employees can drop shifts and fellow employees pick them up. Makes things easier when they don't have to call the restaurant and they can work it out on their own.

Read the full review
Reviewed 27th of February by Sabrina Hodel

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HotSchedules Category Leaders

Reviews
Integrations
Mobile
Media
Security

#12 in Employee Scheduling

View full ranking
46
10
3
17
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

HotSchedules Screenshots (4)

HotSchedules screenshot: HotSchedules mobile app HotSchedules screenshot: HotSchedules calendar viewHotSchedules screenshot: HotSchedules staff directoryHotSchedules screenshot: HotSchedules forecasting and projections tool

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Australia, Canada, United States
Supported Languages
English, Spanish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

HotSchedules Pricing

Free Trial: Available (No Credit Card required)

Please contact HotSchedules for pricing information

Competitors Pricing

TimeForge

Starting from: $1.00/month
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

Humanity (ShiftPlanning)

Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Shiftboard

Starting from: $1.00/month
Pricing model: Subscription

Users who visited HotSchedules also visited

Key Features of HotSchedules

  • Employee scheduling
  • Employee database
  • Document management & storage
  • Instant messaging
  • Email integration
  • Mobile access
  • Forecasting
  • Reporting
  • Task management
  • Customizable user interface
  • Shift trade tool
  • Overtime alerts
  • Staff volume tracking
  • Employee certifications
  • Online and telephone support
  • 'Schoox' learning management tool for staff training

Benefits

Automatically schedule employees, create rosters and communicate information to staff.

The HotSchedules mobile app makes the work schedule, roster and time-off & shift-swap requests accessible for staff.

Automatically forecast sales levels and labor requirements before generating reports to better understand your business performance.

Overtime alerts notify you when someone is projected to hit overtime and how much it’s going to cost.

Source staff economically through referrals from your staff.

Alternatives to HotSchedules

Videos

Kikombeeusizuri Bowman

Hotschedules

28/02/2017

Using hotschedules really helps restaurant employees easily access their schedules.

Pros

As a server you can easily pick up an available shift that someone else can't work, and also release/post a shift that you cannot work in order for someone else to grab it.

Cons

Sometimes it is difficult knowing where to go in order to find out certain information, such as if somone sends out a message for all employees to see, but for some reason I won't be able to locate where to see the message.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sabrina Hodel

Great system easy to use

27/02/2017

Love hot schedules for scheduling projecting and just very user friendly. Really like how employees can drop shifts and fellow employees pick them up. Makes things easier when they don't have to call the restaurant and they can work it out on their own.

Pros

Scheduling and employees able to trade shifts

Cons

nothing system is great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HotSchedules

Well worth the price

Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Sabrina,

Thank you for the great review! We love serving those who serve and we are grateful you are a part of our community.

Happy scheduling!

Read more
Phil Rauscher

General manager

25/02/2017

Really like the program makes it easy to post schedule and for employees to be able to work with one another to change their shifts

Pros

Easy to use works well for all employees plus shows labor percentages and tracking. Nice to be able to use the daily log to communicate with everyone as well.

Cons

Nothing

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HotSchedules

Use it. This is a great tool for the restaurant and will help you tremendously. Take the tutorials and ask for help they are always willing to help.

Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Phil,

Thank you so much for taking time out of your day to provide us with feedback, we greatly appreciate it! We value your role in our community.

Happy scheduling!

Read more
John  Chavez

Perfect for the restaurant world

17/02/2017

What I enjoy about hot schedules is two fold. One as a training manager I can easily set this up with the schoox LMS. So any new employee added to hot schedules automatically gets assigned their courses within schoox. This makes it easier for restaurant managers to train their staff without any support from training furthermore, it allows them to personally control their schedules without needing to worry about how training/restaurant will communicate with one another. Outside of the learning component, hot schedules are easy to use and it offers a color coded scheduler designed to easily help you manager your daily or weekly schedules.

Pros

ease to use almost functions like an HRMS

Cons

has a steep learning curve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering HotSchedules

review your needs before you buy

Source: Software Advice
Helpful?   Yes   No
Read more
Lisa Tran

Easy, a word usually not used in the Restaurant Biz.

11/02/2017

I have been using Hot Schedules for several years now, and I have to say it always pleases! In the service industry, the word "easy" is not usually thrown around. As a FOH manager, and a former FOH staff member Hot Schedules has always been super easy to use and super helpful! Also, implementing it into the restaurant was quick, easy, and the most affordable. The Hot Schedules team is always around to provide great customer service as well! If you are in the market for a new scheduling, labor tracking, (among many other things) service. I would for sure go with Hot Schedules!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Lisa,

Thank you so much for the great review! We love to serve those who serve and are happy to help your business run more efficiently. Thank you for being a part of our community.

Happy Scheduling!

Read more
Alyssa  Collins

Good so far

11/02/2017

Im new to hot schedules but it seems pretty user friendly . Most of the employees have been able to sign up with out any problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Hello Alyssa!
Thank you so much for providing feedback for us. We appreciate your role in our community!

Read more
Mason Dusome

Great Service!

11/02/2017

Hotschedules has made scheduling and forecasting MUCH easier. We are just a small business and the service they provide for the value is outstanding. Scheduling takes hours less than it used to and being able to look at the sales, labor, and other projection really helps us. Great service!

Pros

Great reporting and review. Awesome scheduling at ability to forecast sales and labor.

Cons

Not much honestly. The customer service is sometimes a little hard to get ahold of, and during maintenance or peak hours it can sometimes be hard to access the servers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Hi Mason! Thank you so much for taking the time out of your busy day to provide us some feedback! We love to serve those who serve and appreciate your involvement in our community!

Read more
Marios Patatinis

Very good program

11/02/2017

The program is very good and helpful. Price could be a little better. The functionality and ease of the system are excellent

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Marios,

Thank you for taking the time to provide us with feedback! We are happy to help your business run more efficiently.

We value any and all feedback-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Read more
Jerry Pennington

Works nicely

10/02/2017

I was a little hesitant steering away from y old ways of scheduling but the support and functionality made it easy. Completely switched over staff of 30+ in 2 weeks. Thanks HS!

Pros

functionality

Cons

cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Jerry,

Thank you for the great review! We love to serve those who serve and are happy to help your business run more efficiently. We appreciate your role in our community.

Happy Scheduling!

Read more
Nikki  Gingola

First time user

10/02/2017

I love hotschedules. It has really helped me get my business running more fluid, not just for myself but for our staff. Especially when it comes to making a schedule and the ease of use for the staff. I wish Hotschedules had a way for us to incorporate breaks though. That would be very helpful.

Pros

What I like most is the scheduling. I can make a template of a schedule used commonly or start from scratch.

Cons

What I like least is probably more on my part, and that is that I find it to be a lot going on and I am not exactly technologically savvy. But customer service has always been great at helping me answer any questions that I have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HotSchedules

I wish that when making the schedule we had the ability to incorporate breaks without having to schedule staff for separate shifts. It seems to confuse them.

Source: Capterra
Helpful?   Yes   No

Response from HotSchedules


Nikki,

We know you're very busy, so thank you for taking time out of your day to provide us feedback.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Read more